Charlie was friendly and very helpful!KIRSTEN, ELAINE K.
Customer Reviews for Storage Rentals of America #45
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAELAUGUSTUS D.
Gas gauge went down a quarter of a tank as soon as I drove off so the gas level was incorrect customer service in this location was very poorMARK P.
Customer service and messages need to be clearer and if you say text or email them, most definitely do that. Not everyone talks on the phone.iCATASHA F.
We were told that the drop off location required that we offload our own vehicle, which we accepted, but once we arrived to the drop-off location we were informed that we also had to back the truck and full-size auto-transport into a spot. Fortunately I was able to help my older parents do this, but this could easily have resulted in injury to person or property. The employee who greeted us at this location (likely the owner) was very unfriendly and unwelcoming. He walked around whacking the tires with a stick and ran through his checklist of questions in a rather crude and rushed manner. We also tried turning the truck in a day early since we were running ahead of schedule, but that employee said very firmly that we had a strict appointment for the next day at 10AM. The truck was taking up a parking space that was needed by other tenants, and the truck itself was probably needed by other UHaul customers as well. We will never use UHaul again.THEODORE M.
Customer did not leave a comment.Darryl R.
Customer did not leave a comment.William B.
Customer did not leave a comment.RASHAUN D.
Customer did not leave a comment.Ken C.
Customer did not leave a comment.Alexandru T.
Did an after-hours drop-off.CHRISTOPHER H.
Did self check in.Michael M.
Customer did not leave a comment.EARL J.
I was unable to sign in with the app. Unable to check in to get my truck. I then was able to sign in and my verification was denied. I had to wait until the storage facility opened â€œfor U-Haul customers â€œ to be checked inJoseph V.
little confusing to access. Friendly staff.ELISHA S.
The girl who waited on me was very nice and knew how to take care of my transaction Great job!!JAMES E.
Friendly staff. Great job! Was there first thing to return. Store opened at 9:00 just as advertised.BRICE H.
Don't over charge for gas.SAMANTHA H.
Customer did not leave a comment.Julie B.
I think this facility was a little underhanded, they said I had less than a quarter tank almost an eighth. Which I had pictures showing I had at least a little over a quarter. They charge me for $15 for gas and $30 surcharge. But I had taken a pic when I picked up the truck and another pic when I dropped off proving my case. This place should not be trusted. I called and talk to a lady at the U-Haul corporate office and sent her pictures of before and after to prove my point and they gave me credit. Do not choose this place not to be trustedJEFFREY H.
I loved the helpfulness of the young lady that waited on us and helped to get us on our way. She was very knowledgeable about the U-Haul trailers.James C.
Customer did not leave a comment.William L.
Erin was the agent at the rental location there and she was exceptional.DONNA D.
Customer did not leave a comment.ricardo R.
Customer did not leave a comment.Matthew T.
A dirty pallet was left by pre ious renter. Also blankets left in it.Walter S.
Customer did not leave a comment.STEPHEN R.
Kinda rude when I turned truck in. Just met me at door took the key and said I would get receipt on the following day. Not to personable.Joel L.
Agent was very helpful and knowledgeable about the trailer.DONAVON R.
Customer did not leave a comment.ANGELA H.
Had issues getting the keys and the staff onsite just clicked out and left on me!Steven D.
Poor customer serviceCHARLES B.
They did not answer the phone to confirm pickup. I called many times. When I got there to p/u everything was fine. Just wish I could have confirm before that.Patricia O.
I was told the tank was full and it was not and I filled it to where I found it, about 3/4 tank. Then charged a fuel charge. Also charged for a drop off fee which I've never been charged before. It was 2p in the afternoon???? I will be calling to file a complaint. Negative experience!CHERYL S.
Customer did not leave a comment.Dennis M.
Customer service could improve. Wasn't given any info about the truck.MARSHA C.
Customer did not leave a comment.Arnold N.
Customer did not leave a comment.Cheryl N.
Customer did not leave a comment.Peter Y.
It was okJACQUES D.
Customer did not leave a comment.Jerry S.
The equipment was not in good working condition. The tire rims were bent up- the jack lift did not work properly- there was no assistance hooking up the trailer- they told me to hook it up then bring it over to the office so they could check it!Glenn B.
Customer did not leave a comment.Rex T.
The truck was not clean. Had a beer can and water bottle under the seat. Fifteen minutes into my drive the a/c went out. Was a problem the entire time. I called and was supposed to receive a call from a DM. Never happenedMICHAEL M.
Excellent experience , excellent customers service.Lorene B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Kelvin M.
Don't charge me for an extra day when I returned the truck 18 hours early. Even if you had to vacuum the truck you already charged me a cleaning fee.Nathan T.
Customer did not leave a comment.james C.
Customer did not leave a comment.PATSY B.
Customer did not leave a comment.MARC G.
Customer did not leave a comment.MITCHELL R.
Customer did not leave a comment.PAUL W.
Terrible service trying to pick up U-Haul through online servicesJason B.
Everything was good. Especially The staff.JON T.
Customer did not leave a comment.Stephen F.
Lower entry and easy sign upSue J.
No extra measures evident for dealing with covid-19 worries about cleanliness. No masks by the staff and no guidelines for social distancing. I used my own cleaner to be sure the cabin was clean since there was no indication that anything had been done bu=y the staff. True, all was standardly clean but not appropriately so for current environment.Bruce M.
Customer did not leave a comment.John P.
Customer did not leave a comment.Linda R.
Due to the increased business levels, I was not able to have a dolly as none were available.David M.
Everyone e in the office is very nice and professionalChristopher H.
My family and I have moved many times, once was across 7 states and we have always used uhaul. This past move was not only frustrating but added a lot of stress to an already stressful situation. Not a single person would help us even though they were in the office. At one of the visits the girl came to the door and said she's on lunch. My husband became disabled just one month before the move so the whole move fell on me. There was already a lot of stress and your company added much more unneeded stress. From picking up the truck to dropping it off. We also asked for a hand cart and did NOT receive one. When we called to ask why they said they ran out. How was I supposed to move items alone without the assistants of the hand cart and why did they tell us they ran out. They then said we could travel to another location to get one. It was not our fault that we didn't get one, so why was it our responsibility to go get it in the middle of trying to move. With all of this being said we will NEVER be using your company again and we have shared our experience with our friends and family in hopes that they will not use you as well. We are unsure if uhaul now runs this way or just this one location. Either way your company was one of the worst experiences we have ever had.Leo B.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.KEITH M.
DON'T over book your equipment!!!Joyce H.
Customer did not leave a comment.William M.
Customer did not leave a comment.Joyce J.
Customer did not leave a comment.Lyndon G.
Customer did not leave a comment.William E.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Ellen M.
Had a late drop off. Location is set back and missed on the first pass.Robert K.
Customer did not leave a comment.Nathan D.
The â€œcustomer service repâ€would not help. Only told me to contact uhaul 1 800. The truck had the wrong mileage off by a thousand miles . Had to call uhaul to document. Person on site wouldn't even talk to meJackie K.
Customer did not leave a comment.Karen P.
Location was closed. We were not told this when we rentedWilliam P.
Customer did not leave a comment.Michael B.
Staff not friendly.Chrisopher P.
Rear cargo door stuck in the open position Difficult to close door REPRESENTATIVE AT PICK UP LOCATION WAS EXCELLENT !!Raymond F.
Still waiting for my receipt to be emailed to meAndrew B.
Customer did not leave a comment.bryan M.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.David C.
I had a horrible experience.It took me over 2 hours to book my truck. Janisha in your verification dept. called my references, then never called me to ok the rental after she talked with them. I would fire her if she.worked for me. Will never book online again.Greg S.
I like to really complement Sue Ann from the main menu I called twice.She was very friendly & very helpful.Leonard M.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.David K.
Customer did not leave a comment.Alan T.
The two women working were very kind.BRENT W.
Customer did not leave a comment.richard A.
Yet again, trying to add on bogus charges.Joel B.
Trying to overcharge again and the back of the truck smelled awful.Joel B.
The online store app was the absolute worst to ever use our hired help end up ripping up our brand new three week old mattress I would never use U-Haul again not even for business purposes I was lucky enough that the area DM was readily available and able to helpAbelina C.
See aboveMarina P.
Service was excellentWilliam L.
Customer did not leave a comment.Annette B.
Customer did not leave a comment.Trish T.
Customer did not leave a comment.Scott G.