Customer Reviews for Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)

232 reviews

8539 Western Way   Jacksonville, FL 32256

(904) 236-5312

Location Hours

  • Monday - Tuesday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Wednesday:
    9 am - 1:30 pm / 2 pm - 1 pm
  • Thursday - Friday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/27/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(904) 236-5312

8539 Western Way
Jacksonville, FL 32256

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Wednesday:
    9 am - 1:30 pm / 2 pm - 1 pm
  • Thursday - Friday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/27/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Didn't sign up for cellphone check in. You changed it to that and I had to go 10 miles out of the way to pick up the truck and no one to spk to when it didn't have the ordered packing pads

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
1.0

Customer did not leave a comment.

Jessica Z. 
Rating:
3.0

Truck still had some debri in back, I had to sweep it out myself.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

10/10 service

HUSSEIN Y. 
Rating:
5.0

The location was fine once I went inside to do the whole thing again as the website messed up my order totally.

Sabrina M. 
Rating:
4.0

Limited room to park our truck but overall experience was good!!

CHRISTOPHERJOSEP A. 
Rating:
4.0

the approval should be quicker less thank 3 minutes.

Maikel L. 
Rating:
3.0

Customer did not leave a comment.

HAROLD C. 
Rating:
5.0

Customer did not leave a comment.

Tessianna D. 
Rating:
5.0

Great service and very convenient

VINCENT B. 
Rating:
4.0

I booked Appliance dolly via customer call at this centre which was showing available. When I called to this center , the lady told that we only stored and give truck and we are not storing any dolly. You have to take it from other uhaul location, as we are not uhaul. So In this case how customer care person booked dolly in this location. My request is to check first with center for booking any dolly and both should be in sync.

Chetan B. 
Rating:
5.0

The facility where I picked up the equipment was well organized and clean, gave specific easy to follow instructions and recommendations. I would use this location again for picking up rental equipment.

Moises D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Arcadio O. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

It was great! Very fast and efficient, pleasant and professional

SARA S. 
Rating:
5.0

Customer did not leave a comment.

NAGAMALLESWARA S. 
Rating:
1.0

The woman who gave me the keys was rude. Unnecessary. I did the check in by myself. All she had to do was hand me the keys. And they forgot to load my dolly.

DEBORAH F. 
Rating:
3.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Mike Y. 
Rating:
3.0

Customer did not leave a comment.

Felicia D. 
Rating:
1.0

reserved a truck 7 days in advance but when arrived for pickup it was out of service for maintenance. after the issue was resolved 20 min later I drove the truck a total of 4 miles and returned it 1 hour later after I discovered it was no longer needed but was still charged $50.50 for 1 hour of use. Completely discussed with UHaul..never again will I use this company.

David B. 
Rating:
2.0

After reserving the truck through U-Haul's website - where I reserved an appliance dolly and straps, along with the truck - I went to pick up the equipment where I was told this location doesn't provide hand-trucks or straps. The entire purpose of my rental was to move a refrigerator. And the final cost ending up being miles above the initial estimate (not including my purchase of a hand-truck from Home Depot). Next time I need to rent a van/truck, I will not be using this, or any other U-Haul location.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Keisha S. 
Rating:
4.0

U-Haul has the reputation for not having equipment available even when reserved in advance...The location was fine but the truck was not available when I needed it...(Thanks to U-Haul and not the location)...U-Haul felt that the truck should not be available to me at 12:00 pm and rescheduled me for 4:00 PM instead...Then played your silly game of TRUCK TRUCK who's got the TRUCK. at 1:30pm...I could not be guaranteed of having a truck available when I needed it even though I put my reservation in a week in advance.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

I had to wait about 5 mins once I arrived to get keys as no one was in the front office. Once the rep was available, I was able to get in and out.

DeShawn S. 
Rating:
1.0

Customer did not leave a comment.

Kabria N. 
Rating:
5.0

Everything went very smooth and I was in and out quickly.

Lisa C. 
Rating:
2.0

I scheduled the truck for 8:30 and didn't get it till 9 . When I received the final bill I found out that They charged me for an extra day since they close at noon on Saturday and I had to drop they keys in the drop box . And they recorded 500 miles when I only did 320 . When I called customer service he was accusing me of not recording my miles correctly and not returning the truck correctly .

Amjad S. 
Rating:
5.0

Great service. I had many obstacles and Mary solved them easily.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Destanie R. 
Rating:
2.0

Manager was rude, was not willing to help. With the issues we had getting our truck

jennifer S. 
Rating:
5.0

I can't remember the customer representative that help us but she was absolutely wonder and very friendly and went above and beyond! I would without a doubt use this location again! Hard to find friendly good customer service anymore! She was slammed with customers and she handled herself very professionally and new what she was doing!!! She was very pleasant!!

Maria E. 
Rating:
5.0

Easy to find. Parking is extremely difficult if you are not experienced. I have a 40' RV and a 20' flatbed truck and I still questioned the best way to maneuver inside the lot. I would recommend if you are not experience in large vehicles that you park in the grass along the main road and ask a representative to assist you.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Quentin H. 
Rating:
5.0

Add a sign with the steps to take for after hours drop-off and signs pointing towards the location of the drop off key box.

Ezequiel A. 
Rating:
3.0

Leave the vehicle in place and there was nothing saying what to do, I tried to talk to the uhaul service over the phone without success, I took pictures of the car parked on the dashboard and left the key there.

Marcelo B. 
Rating:
1.0

The charges on my receipt are completely false. I was charged $14 for Safemove insurance which I did not apply for on my original receipt PLUS, I only drove 3.4 miles but I'm being charged 8! I'm literally about to refute the charges and mark it as fraud!

Kionta' B. 
Rating:
4.0

The truck was returned with the same amount of gas (5/8 of a tank) as when the truck was picked up, but there was still a easy fuel charge. I don't understand why I was charged? Otherwise, the return was fine.

David P. 
Rating:
5.0

Customer did not leave a comment.

Lacinda O. 
Rating:
1.0

After speaking to a staff member the day before they reassured me they would call in the morning to confirm the truck was returned. No call in the morning so I called them, the lady basically called me a lier, after I called her out for calling me a lier the lady then suddenly remembered the conversation. However she was incredibly rude after, not even an apology for calling me a lier. I did not have the time to book somewhere else so I had to deal with her. I hope she gets to read this.

James B. 
Rating:
4.0

The truck had a ton of ants in the truck cabin They were in the doors, ac vents, front windshield, etc. we advised the drop off location of the issue. Otherwise the truck ran great.

Donald P. 
Rating:
1.0

Although office was open, had to wait close to 30 mins for agent to return to office and let me in; no apology offered (overall, was curt and detached). My original p/u location was changed the night before -- this location, primarily a storage facility, did not have blankets nor dolly I had ordered; I was told it wasn't actually a U-haul office. Was also told the truck was for local usage, and agent stated she really shouldn't be renting it one-way.

Larry K. 
Rating:
4.0

Parking area is very limited

RYAN W. 
Rating:
1.0

Be open so customers can actually pick up their rental. You advertise mobile pickup, and then require customers to visit the office to pick up the key. The office was closed during advertised business hours when I needed to pick up. Nobody answered the phone when I called, both the office and the corporate number. I'm not spending my money here again.

Ryan M. 
Rating:
5.0

Next time you should have on the app that rental equipment is not available in this location. Need to have refund of $7.00 equipment was not available

Gisselle B. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
4.0

There was some confusion about the U-Haul policy and the location policy I did t know I had to return the truck on U-Haul at a certain time even though the location was closed and said bring truck back by 8 am the next day when they open.

Brittany G. 
Rating:
5.0

Mary was amazing!

Brittney B. 
Rating:
5.0

Very smooth process. Transparency from the beginning and great customer service

Prestin S. 
Rating:
5.0

Excellent service and friendly

JOHN Z. 
Rating:
1.0

There was trash from the previous renter in the cab of the truck. They also did not give me the 6 furniture pads that I was charged for. When the contactless key retrieval system failed, the employee was rude and at first told me I was at the wrong location to pick up the truck. She said this without actually checking for my rental agreement or a key. This was an awful experience with uhaul.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Eleanor handled the computers down like a pro and cared about each and every customer with great customer service. Issues were out of her hand but she tried to make them right. For us all.

Tom B. 
Rating:
5.0

There was no equipment available besides the van. It would be nice to update the website to not allow dolly rental since it's not available here.

Noah D. 
Rating:
5.0

The sales associate on duty was very nice and helpful!

Sabrina J. 
Rating:
4.0

Take a more current photos of the truck Large scratches were not on current photo of truck and Location did not have stickers X to mark

Ronald B. 
Rating:
1.0

Serverely overcharged

JIMMY N. 
Rating:
4.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Excellent customer service

Xiomara F. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
3.0

They didn't have what I paid for. Online shouldn't have let me book there, but when they saw the reservation they should have called and told me. I rented from Penske and they did and offered me another location. It was too far out the way so I went to Uhaul.

Christian S. 
Rating:
5.0

The equipment and staff was excellent. No need to change anything.

Alan M. 
Rating:
5.0

Mary is good attended! I liked your service.

Moyses Q. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

THE LADY AT THE FRONT OFFICE WAS THE BEST. SHE HELPED ME OUT AND WAS SO KIND AND I AM THANKFUL.

cathryn C. 
Rating:
4.0

Having Dollys for rent and furniture pads

Julia M. 
Rating:
5.0

The young lady on the phone and in the office was very helpful which made for an excellent experience!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Betty B. 
Rating:
4.0

Customer did not leave a comment.

edgardo R. 
Rating:
5.0

Customer did not leave a comment.

Tanzania D. 
Rating:
2.0

I chose pick up and drop off times during office hours to ensure someone would be there. At pick up there was someone there but the door was locked and she seemed annoyed that I was there. At drop off no one was there and the door was locked again even though it was during the posted business hours. I had to do the after hours drop off over my phone which was frustrating due to poor reception there. Other than that the rental was fine. The truck seemed well maintained but there was mud in on the floor in the cab when I picked it up. I've used uhaul many times before and this time was first time I've been less than impressed with the service. Maybe it is because it was a neighborhood dealer.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Great and friendly service. Made my move a little bit easier. Thanks!

Edin D. 
Rating:
5.0

Awesome and quick service!!! Incredible

Ashley S. 
Rating:
5.0

It was a pleasure to work with Mary in the office . She was fast, efficient and polite. Thank you. Tom & Luann Moore

Tom M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Just an awesome experience !

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

cynthia W. 
Rating:
5.0

We only went 20 miles and had to fill up 7 gallons which tells me the vehicle was not full as stated when we picked it up. Not happy about that.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Thank you Mary for excellent customer service

Mark A. 
Rating:
5.0

Rolling Dolly had no place to strap down. Back of truck had not been cleaned out.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
4.0

No issue with the actual truck, it worked as it should. I needed the truck for a one way trip, but the program allows for 2 days which is nice if you need it. I was only needing it for one day, so it was not a necessary convenience for me. The lady who checked me out convinced me to take out collision insurance, which I reluctantly agreed to when she told me it was a daily rate of $14, not a total of $28 as it stated on the contract. I was promised that I would get $14 back if I returned it on the same day. Too bad turned out to not be true. So either she lied or she was incompetent, either way, not a good way to do business.

Tobias S. 
Rating:
5.0

Equipment appeared clean and maintained. I drove through rain and had to pull over because the windshield wipers seems warped. I couldn't see and didn't feel safe.

Holly F. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Alexandra C. 
Rating:
5.0

Customer service was great!!!

Ashley J. 
Rating:
3.0

U-haul messed up my reservation as usual and the reservation was not at this location. This is even though U-haul sent me multiple emails telling me to pick up the truck at this location. The location accommodated me and got me my truck. However they did not have a dolly or pads so I had to go to another U-haul location. The first two I tried were either closed (even though their website said they were open) or did not have dolly/pads. The third location did and accommodated me quickly. This is a third strike against u-haul and I am considering alternatives next time.

William Y. 
Rating:
5.0

Customer did not leave a comment.

Bernie D. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
4.0

Cab was clean, box of truck had grass and dirt on the floor. I cleaned it out to avoid a charge. Office personnel was excellent!!

Robert F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top