Not a thing. The experience and truck were fabulous.Danny H.
Customer Reviews for Storage Rentals Of America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Diana T.
They did not have the appliance dolly that I requested but did have a smaller dolly. Also, I registered online and confirmed registration prior to my arrival. When I got there they had to enter my info again and I did not receive a code to get the key out of the lock box. The storage rep was frustrated with uhaul and had to call customer service. Then the on site storage rep and customer service rep got into an argument on the speaker phone. Finally, I had to tell them to argue another time and just get me my truck. I was delayed 30-45 minutes and the online reservation and prior arrival check-in appeared worthless.Michael W.
My original reservation was for a location that is well staffed and has hundreds of positive reviews. A day before my pick-up, UHaul sent a message telling me my truck would be at this location instead. I arrived to pick up the truck, and saw a lone truck in the parking lot in front of a Storage Unit business. I went into the office and the lone clerk informed me that she COULD help me, but she would PREFER that I did everything for myself on the on-line app, and then I could get the keys for myself out of the lockbox outside and she would not have to be involved. Given that she was refusing to help me, I had no choice but to use the online phone app. Using that poorly designed app to fill out forms on a phone is tedious, slow, and it locked up several times. Eventually it took the info, then told me that I needed to provide more information, giving me choices including things such as passport information, or contact information for two individuals â€œin case I did not return the truckâ€. I have rented cars and trucks on numerous occasions and have never been asked for such extensive or personal information. Since I needed the truck and was there and already committed to the reservation, I had no choice but to comply. The app then told me to wait while my rental information was â€œreviewedâ€. I sat for 10 minutes waiting for this reviewal process to compete. Nothing happened, so I used the chat function on the app and was connected to someone who I am confident was not in North America. At the same time, my girlfriend who was with me and whom I listed as one of my contacts, received a phone call from someone from UHaul who was definitely NOT in North America to confirm she knew me. After this, the app finally â€œapprovedâ€ me, and told me to go inside and get the key from the clerk who originally refused to help me. She was surprised she had the key, but managed to find it and hand it over. She then turned away and offered no further help. I then had to go back to the app to finish inspecting the truck using the app to confirm mileage, gas level, etc. The app provided very fuzzy pictures of the truck that purportedly showed existing damage to the vehicle, and directed me that I had to confirm the accuracy of those fuzzy pictures, or potentially be liable for damage when I dropped the truck off. Luckily the truck did not have damage that needed further documentation. With these steps completed, the app then showed me as checked in and free to go. So there I was with a set of keys, a truck with 3/8ths of a tank, and no paperwork whatsoever indicating that I had legally rented the vehicle. Everything about this encounter SCREAMS that both this location owner, and UHaul, hold the customer in contempt and can't be bothered with them. I would certainly never do business with this location again, and since UHaul would rather I deal with an app than a human, I will look to every other truck rental company first before I rent another truck from them.Gregory D.
Customer did not leave a comment.Guoliang Z.
Poor process or options for confirmation of after-hour drop off, no phone alternatives, and the threat of $20 â€œConvenience feeâ€, makes it very unlikely for me to use your service again in the future, though with five young adult age children, I have used your service many times in the past.TIMOTHY R.
Customer did not leave a comment.Jonathan K.
The U-Haul protocols for covid were NOT followed. The vehicle was not ready at 9 am for pickup so your guarantee was not met. I order moving blankets and none were provided. I would like a 50 percent refund.RICHARD K.
The vehicle itself was top notch mechanically but the cab was in need of a serious cleaning. There was dirt everywhere. My hands turned black from the amount of dirt on the steering wheel. Really bad.Alan L.
The facility was closed and I had to do a self pick up, didn't get the dolly I paid for.John H.