I originally made the pickup for a 20’ truck in Lewis Center which is relatively close to my storage unit for 8am. I was informed that a 20’ truck was not available in that location and the only truck that size would be at a different (farther) location and a different time. Customer support agent was unapologetic for the error. I asked about any sort of price matching for distance due to inconvenience of having to drive farther. No remorse or apology was given. Very much a “what do you want me to do about it” attitude. When I went to went to the new pickup point in Powell, the location didn’t have the dolly I requested and only had an appliance dolly which made moving boxes more difficult. U-Haul missed the mark on this one. I will likely consider using a competitor in the future.
Ryan T
Storage Rentals Of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Powell, OH 43065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had to use the app to complete an after hours drop off. After uploading the pictures of the vehicle, the app spun and never showed I successfully completed the drop off.
Nicole SI did not find the on line check in and pick up to be user friendly.
Stephen NNot a thing. It always has been a perfect rental and Paul is an asset to the company.
WILLIAM CPaul was polie, efficient, and thoughtful. It was a bitter cold morning, and he had started the truck ahead of the pick-up time to have warm on the inside and defrosted on the outside. The gesture was much appreciated.
JOSE A