Customer Reviews for Storage Rentals of America #45
(U-Haul Neighborhood Dealer)

Rating:

3.0

Equipment was good no issue. The representative at this location was not very friendly or helpful, actually rude.

Rating:

2.0

Sales associate was extremely rude, discourteous and unpleasant. His demeanor and negative personality made the rental experience difficult and awkward. I would not recommend this rental site to anyone.

Rating:

4.0

Have more 10’ trucks please perfect size

Rating:

5.0

nothing, it's great!

Rating:

5.0

great service

Rating:

4.0

No comment

Rating:

1.0

I was charged for an insurance, and later found out it was optional. The person who I rented the uhaul from was rude and never explained this to me or I would have opt. Out of this insurance. They advertise $19.99 and was charged of$ 60 bucks. I would not recommend this place, I won't be renting from uhaul again and would not recommend them.

Rating:

1.0

Charlie was very rude. And charged my 87$ for 4 hours without any explanation as to why. Would not recommend

Rating:

1.0

Had a lot of problems using the app it took 30 minutes plus calling customer service to get our truck and also the same returning it and couldn’t return it and was told by customer service to make sure the next day that the truck was received stopped there and the two people working at the counter were 100% route of me and it seemed like they wanted to have nothing to do with me after I got my service

Rating:

5.0

Great personable service with a smile.

Rating:

5.0

Great customer service.

Rating:

5.0

Everything was great very nice people working there caring had no problems keep up the good work thank you so much

Rating:

5.0

Brenda was fantastic!

Rating:

2.0

Gentleman who checked in and out tried to be intimidating and rude. He has no people skills..

Rating:

5.0

The truck was the perfect size for what we needed. it was stocked with everything we ordered. only issue is the truck seemed to be not maintained mechanically. steering was horrible. kept pulling from side to side and felt front end was not tight. overall though great experience and staff were amazingly helpful

Rating:

5.0

This afterhours accommodations were excellent, simple and safe. Would recommend this location for future business.

Rating:

1.0

I returned the truck with the same amount of gas as it left and was charged for gas. I was never asked if I wanted insurance and was charged for insurance. The

Rating:

1.0

The drop off was just that - a parking lot and key drop box. We filled the gas tank but the truck didn’t have a locking cap so anyone could go to the lot and drain the tanks of every truck there and we’d have no way to prove we left the truck with a full tank.

Rating:

5.0

The woman and man working was really awesome. Very helpful

Rating:

5.0

The app and website wouldn’t load properly to confirm the truck. Also do I get a $50 credit because I didn’t receive the size truck I reserved.

Rating:

5.0

The lady who was there when I turned in their rotation U-Haul was great I loved her energy, it was such a quick exchange but she made it pleasurable.

Rating:

1.0

customer service was terrible. will definitely never be getting a u-haul ever again

Rating:

5.0

Both locations are helpful.i would recommend a point of sale on location.a terminal to speed up the process relying on phones or a store to be open is a bad business move.would recommend a self service terminal that releases keys upon purchase drop off would be better if the terminal sensed the key and locked the key up when service is completed.if a customer is going to pay upwards of 700 to rent a truck make service more simple moving is headache enough for customers who rely on haul being another hurdle is bad for business

Rating:

3.0

It was very complicated to use your self pickup. Either the web site was having issues I’m not sure but the process needs improvement. The woman at the desk was super helpful to us. We were not able to get our vehicle till almost 9:20.

Rating:

3.0

Returned truck during closed hours.

Rating:

1.0

Purposely charged for cleaning and an extra day and there is no question both of those charges are completely false. I know you at UHaul will read this and think the customer is making it up but there are two things you need to know with the first being I have proof the truck was 100% clean and the second being I have proof the truck was returned long before it was due and also a second witness who was actually there at the return. I did these things because I have had trouble at this location before because the manager of that location, Charlie is one of the worst human beings I've ever had the displeasure of encountering. This is not just my opinion, but the opinion of several of your other customers according to your own review system, but you at UHaul willfully ignore this fact and continue to let him rent your trucks and do these types of vindictive childish acts on your customers, which says far more about you than him. Charlie isn't going to change, but you can change locations. How long will you let this continue?

Rating:

4.0

I was told i could pick where i dropped carrier off. When i called in to tell them i picked a spot near my summer place the man on the 800 # they told me to call was an butt head. I finally had to yell at him and say. Im the customer and this is where im dropping it not what your text said. The gal at drop place was very helpful.

Rating:

5.0

Very nice and helpful attendant

Rating:

1.0

The gentleman at this location, Charlie, has to be the rudest, unfriendliest, most inconsiderate, and unprofessional individual I have ever had the displeasure of encountering in my entire life. I will be filing a formal complaint with U-Haul and sending a letter with pictures directly to the CEO.

Rating:

1.0

i was over charged. i spoke to the office and stated i was having an issue with the app. i was told that it was not needed and she would check me in herself. i told them that the gas gauge was not on 3/4 it was 5/8. i was told to take a pic and return it on 5/8 which i did. now i am being told i owe late fees and gas fees. do not use this location. i spoke to them and they said they would not change anything

Rating:

1.0

We rented the uhaul from Saturday through Monday, for a move from myrtle beach sc to Jacksonville nc, the woman put in her system it was to be returned Sunday by 10:30 a.m., after we specified and she confirmed that it was to be through Monday.. I feel like this was intentionally done to charge the hell out of us in late fees etc... cab also had some sort of spider in it that bit me several times, bites began to turn black and look similar to those of a widow spider...

Rating:

1.0

Rip off on insurance and gas. I will never rent from them again

Rating:

4.0

The only challenge I had was with the mobile return process as the web site is rather slow.

Rating:

1.0

The woman who helped with the pickup and drop off was difficult to work with, unprofessional, and charged for extra items not initially selected on the rental. I hope to not ever encounter her again.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Wow! Brenda was amazing. We had never pulled a car before, and she helped so much with the return. Thanks!

Rating:

5.0

They were great and very freindly

Rating:

1.0

Fire the person who works at this location. Will never return to this location because of treatment received by office employees

Rating:

1.0

Actually the worst experience I have had with U-Haul. in 20 years. I will never go there again and may not use U-Haul. again.

Rating:

1.0

The guy at the front desk lied to me, he charged me for insurance without asking me. When I confronted him about it he said I would have to deal with it when I dropped it off which was another lie. Very dissapointing I was charged for something I did not want.

Rating:

1.0

I had to ask the man to stop yelling at me. He was mad at me because upon pick up of the trailer (in CA) that I uploaded pictures to ensure I would not be charged for any scratches or marks on the trailer. He said “what the f* am I seeing as scratches in the dark a* picture. I started crying and asked him to stop yelling then he was rude the entire duration of checking the trailer. Horrible experience.

Rating:

5.0

Have no suggestions for improvement. The U-Haul was on time, the Customer Service at the Storage location was excellent and I was very satisfied. Thank you.

Rating:

4.0

Nothing I can think of. Thank you for the help. I needed so fast.

Rating:

1.0

The guy in myrtle was a miserable man. I have an open dispute case with U-h now.

Rating:

4.0

Didn’t go into office as was met outside by staff to handle the paperwork & drop off. Very efficient and pleasant

Rating:

3.0

Tabitha was absolutely grrrrrreat over the phone. Her customer service was great. However, "the manager" the guy we spoke to on Saturday morning was not very personable. He was very direct & matter of fact and seemed quite lazy. We had to go back into the store to ask him to send the text message to confirm picking up the truck, then we noticed some scratches on the truck that was not including in the pictures. We go back into the store and it states, if it's not a busted tire or something like that it's fine. You're good to go! So we left! The other concern is the process of signing the truck back in was RIDICULOUS! It is too much information needed and it takes too long, which NOONE told us about. My overall experience for this Uhaul location, on a scale of 1-5, 5 being the highest, I rate it a (2) average as I selected in the 1st question. Your location needs lots of work.

Rating:

3.0

Better customer service

Rating:

3.0

They were closed. We used the app to return the equipment

Rating:

5.0

Great and friendly staff. Professional environment and knowledgeable. Exactly what all uhaul locations should strive to be

Rating:

4.0

Was there at the company at around 3 pm it is now the next day and I have not received my bill said they were going to email it to me

Rating:

5.0

Bathroom

Rating:

3.0

I rented box truck , they said it had 7/8 tank of gas , it had only 3/4. I drove truck for 20 miles. And put gas back in it for 3/4 of tank . They charged me for 4 gallons of gas /20$. How can they charge me for 4 gallons when I put gas in back to where it was when I rented . And how can I use 4 more than 4 gallons to drive less than 20 miles. I expect a refund for my gas money . U haul is not very honest in my opinion

Rating:

5.0

drop off location was very convenient and helpful

Rating:

1.0

I talked to the location prior to arriving letting them know I was going to be a few minutes late due to horrible weather. When I arrived he said that I had ruined his day. He was very angry and rude and proceeded to charge me an additional $70 because I was 2 hours late even though he didn’t need the truck.

Rating:

4.0

The gentleman employee who represents this store is a miserable human. He was extremely rude!!! When my wife told me about how awful he was for the pick up, I thought that maybe he was just having a bad day… but when I went to drop off the truck, I witnessed first hand how big of a prick he was. This man should not be in front of customers.

Rating:

1.0

The person that rented my the tow dolly was rude and condescending.

Rating:

5.0

The lock didn’t work.