I chose counter check-in because I have previously had an experience at this location where the key was Not accessible via self pick up. I chose a time that was 15 minutes before they close, but when I arrived, the location was closed. I had to do self check out for the truck which added extra time additionally, the instructions for opening the gate were not accurate, so I had to walk through the entire storage facility to attempt to find the vehicle. I will not use this location again.
Alyssa M
Customer Reviews for Storage Sense College Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
hard to figure out he pickup location
luke mNo place to drop off truck, and nobody present for any questions or concerns I had.
Daniel KI have my belongings in storage there have yet to experience an interaction with staff in person. No free month of storage that was offered in my reservation though. Very disappointed in the entire process.
Ruthie M.
Jason BThank you for your service
Tatyana SI was unaware I was late for my drop off. The person never got off the chair said I cost her a deal and I was to be charged an extra day. If she need it she could of called. Worst part I had to disconnect the trailer and do everything. Person never left her chair. Definitely would tell people to stay away from these people. Really gives UHAUL a bad name.
David ANot everything can be perfect, so I appreciated the help I got and the guidance from this and other U-Haul locations. The location is hard to get to but that's the city's construction at fault. Making it easier for reps to print a contract on-site would be a good move; customer service was excellent in all other regards.
John mGreat service!
Curtis EUpon arrival, it was unclear we had access to the truck because it was behind a locked gate. The after hours number did not have enough information about uhaul rentals to assist. When we finally realized that we could get through the gate after starting the check-in process, we made it to the truck. The lock on the back truck was difficult to operate. The manager arrived late to open the store so we didn’t have assistance. Overall, it took an hour to pickup the truck so we didn’t beat the afternoon rain during a move.
Daniel DAbsolute worst customer service ever. Costed me an extra $120 for YALLS mistakes. Never coming back again. Rude employeees and not helpful what so ever
Brandon CThe passenger rear tire had only 50 psi of air and the "need air" light was on when I picked up the rental. I immediately filled up the tire to the required 80 psi and had no issues.
Timothy GThe entire experience was exceptional. I was thoroughly impressed with the level of customer service that I received.
Tyler W