The pickup location itself was excellent, and the staff there provided a great experience. Unfortunately, U-Haul’s phone customer service was extremely disappointing. I spent over two hours on the phone being transferred between representatives, only for my issue to remain completely unresolved. Additionally, the appliance dolly I reserved and was charged for was unavailable at pickup. As a result, I had to hire additional help out of pocket, creating unnecessary expenses and inconvenience. While I have nothing but positive things to say about the pickup location, the lack of communication, accountability, and resolution from U-Haul’s customer service was unacceptable. I should not have been charged for equipment that was unavailable, nor should I have had to pay additional expenses because of U-Haul’s failure to fulfill my reservation.
Dillon L
Storage Sense College Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in College Station, TX 77845
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe drop of location I requested was not entered correctly . I was receiving calls from the location on the contract that my truck was not returned . The location I dropped it off was closed till Tuesday . I picked up the truck on Friday 7/31 and dropped it off Saturday 8/1. I received another bill for 120.00 which no one can explain or help me with.
ERIC SI prefer the College Station, Texas ave location. The pore woman at the Storage Sense was a fill in and not trained in U-Haul procedures. She was not aware that a truck was to be picked up. We were able to make it happen through multiple phone calls and ultimately using the self-check online. The 2 doz. blankets were not at this location, and I drove over to my preferred location to pick them up. Jeff Dyer did comp me the cost of the blankets which was awesome. After loading, I started the long trip to Kansas. The air-conditioning went out as soon as I cleared Bryan/College Station. When I got 2 hours from home the service Advance Trac light came on. Road Assistance was extremely sympathetic; Stacy and John were the two people I talked to. We were unable to resolve the vehicle issues, but I felt very supported by them. They started a ticket, asking the dealer to refund partial cost of the rental; which did happen.
Corey CDidn't have any of the requested additional equipment, including the furniture pads and dolly, even though I reserved over a month in advance.
GEMINI CMileage allowed wasn’t enough to make the drive from initial location to house to pickup furniture and drive to destination and offload then bring to drop off it was 38 miles short.
JONATHAN S