The equipment that I ordered with the truck was 2 Dolly's that was not available and my card was charged an extra $5.22 and I brought the truck back with more gas than I pick it up i only have the truck for 4 and 1/2 hours and I was told I should have been reimbursed for the hours I didn't use but yet you took money from me.. but other than that customer service was greatAngela J.
Customer Reviews for Storage Sense Huntsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wayne D.
Customer did not leave a comment.LES W.
The truck was there waiting for me, front desk woman was friendly and helpful. Dependable.Trudy B.
The online Contactless Process was a disaster. I ended up having to go into the office and the sales reps were amazing a very helpful; however, the contactless was my goal. It took almost 45 mins to complete. The equipment was amazing, but it was the process that made me say I will probably not rent a UHAL again. It was just so frustrating.Carolyn B.
AAA +++Terry L.
Customer did not leave a comment.ROSEMARYH K.
Customer did not leave a comment.Ralph M.
Paige is a great representativeBOBBY B.
Customer did not leave a comment.Jessa B.
I don't understand why I needed 3 people's names to rent the truck. I was the only one driving but they wanted 2 more peoples names to complete the paper work. If I could have someone to explain that to me I would appreciate it.WADE W.
Seem less! So easy! Thank you!Lisa H.
Customer did not leave a comment.Richard B.
The truck was very nice and clean. One of the smoothest riding big trucks I've ever been in. The location had great customer service. Thank youJASON G.
Best place to get a U-HaulJOSEPH G.
Customer did not leave a comment.RICK B.
My vehicle was NOT ready at scheduled pick up time. I arranged to have someone pick up my Uhaul at 9:00am sharp in order to stay on schedule for my move from Alabama to Georgia, but it was almost 10:00am when available! I had movers that arrived promptly to load my things, but could not because there was no truck! I had to pay movers an additional $200 due to delays! Uhaul owes me a refund!MICAH H.
Customer did not leave a comment.Tom B.
Excellent customer service. Very pleasant experience as alwaysDan G.
Staff was courteous and professionalRichard M.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.Chris J.
Customer did not leave a comment.Floyd R.
Customer did not leave a comment.KEVIN S.
I was sold a padlock that I didn't open until we had loaded the truck. Lock would not fit on tailgate door. Too small.Bernard M.
Customer did not leave a comment.Mary Ann A.
The employee could not speak english.... AT ALL!!!! Worst customer experience in my life. I waited on hold on the phone for over an hour and then got disconnected!Scott W.
District manager changed us to a larger truck, which we really appreciated, but we were delayed a day after finding one of the tires was flat that took over 5 hours to get replaced. Part of the delay was not being able to get through to roadside assistance. Call kept dropping off after hearing messages that it was transferring. Tried to get it fixed at the local U-Haul facility, but they could not fix it. They were able to get through to Roadside Assistance for me.DONN H.
Excellent customer serviceRenato B.
Customer did not leave a comment.Richard V.
I was charged for an extra day because I was a few minutes late to return the truck. I was then not allowed to use the truck for extra day that I had paid for. The women working the counter was extremely disrespectfulDaniel W.
Customer did not leave a comment.Rodney O.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.ROBERT S.
I had requested to pick the truck through my phone & that did not happen. They have three lock boxes and only one works. I had reserved five dosen furniture pads and they didn't have any. I had to gey them from another location. This location caused me a stressful morning and time delay with my moving/movers as well.Viridiana C.
Customer did not leave a comment.JONATHAN H.
Customer service was excellent.Dan G.
Our experience was amazing and a thousand kudos to Ms Brenda for helping us and making our move painless!!christine M.
Have them visit Karen or Paige at UHaul @ storage Sense. They were truly helpful.Timothy B.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.Rich R.
Brenda was the best.Robert W C.
I dropped off the truck after business hours. I used the online check in and vehicle turn in instructions and it all went very smooth.LESLIE C.
Sweet people! And they made it easyMiranda H.
Customer did not leave a comment.Jose R.
Doing a great job, the website is user friendly, and keep the great friendly environment. I have absolutely no problems or complaints. Thank you for the service.Frederick J.
I just wanted you to know, Brenda at the SouthParkway location is the best. She is always so helpful and kind and a pleasure to do business with. thank youDEBORAH B.
I rented a 20 ft. long bed, U-Haul truck for 24 hours at Storage Sense. They provided a fully functional and clean vehicle in every regard. Did not have any issues. The customer service representative was friendly, efficient, and helpful in every regard. I was fully satisfied and will definitely return when I require use of another moving truck. They also provide 1st class indoor storage areas. They treated me very well and professionally. I will definitely recommend the use of this company to all of my tenants.William M.
Customer did not leave a comment.Nyiecha S.
The lady that helped us was very rude.Derrick C.
Very easy rental. Asked a lot of questions about the towed vehicle thoughJoseph T.
Customer did not leave a comment.Rick R.
I want you to know that I was charged for the insurance automatically. When I asked why she told me it was necessary. I know that is not true. I would appreciate a refund for that expenditure. Thank you! RSRichard S.
Great and quick experience!NELSON S.
returned truck no one there but you charged me for another day for 1 hour will not go back thereLarryII S.
Customer did not leave a comment.KEVIN Z.
Customer did not leave a comment.Kelvin M.
It was the best and easiest rental experience we've ever had. Our truck was ready and clean, the office was spacious and clean, and the staff was friendly and efficient. I would definitely recommend Storage Sense and will go there again next time we need a truck.Daniel K.
Customer did not leave a comment.Arthur B.
Customer did not leave a comment.Monica D.
A very pleasurable experience. All equipment to include truck were very clean and upkept to Covid standards.James D.
I accidentally rented the wrong trailer. I needed one with a ramp. A really nice lady helped me get the trailer I needed, even though it was my mistake. I would have been bummed out if she hadn't saved the dayNeal W.
Staff was friendly and courteous..,although not masked.James W.
I was in an emergency situation and needed a truck ASAP ! The process was speedy and efficient and I was on my way ... I ended up needing the truck for a few more days ... Gave Brenda A call and was told no problem and the process was quick and easy ! Your prompt Service Saved Me ! Thank You So Much...I really appreciate all you did for me in my time of need !! Also, prices of the Rental was well within my budget range ! Thanks again, CCO, HSV,ALcharley O.
Don't leave dirt and gravel in the floor.Kelly H.
Keep up the good workVirgil S.
Great drop off location. Didn't interact with the staffstephen L.
Brenda was very knowledgeable and helpful. Great customer service.KENNETH ALAN H.
I couldn't have asked for a better experience. The sales clerk were courteous and friendly - responsive and efficient! It certainly was a pleasure.David S.
Customer did not leave a comment.BARBARA L.
Customer did not leave a comment.Joseph B.
Brenda was great. Give her a raise!!Eric B.
Brenda & her team provided Excellent Fast, AMAZING & Friendly Customer Service. I hope that they are appreciated! They both work very hard to make things happen around there. I saw!!CONNIE T.
Very professional, great experienceRicky P.
Everything was great! Thanks.Richard W.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Randy T.
Customer did not leave a comment.Jeffery B.
I'm not sure you can improve. My experience was an excellent one. Staff was friendly & professional, especially Ms Brenda Archer. Truck & equipment was clean, appears well maintained & preformed without any issues. Cost was also much less than other local competitors. I certainly would recommend the Storage Sense location @ 11202 Memorial Pkwy SW, Huntsville, Alabama to family & friends without a thought. Thank you for a job well done.Ronnie S.
Customer did not leave a comment.DEBORAH B.
You are asking me to rate the place where I picked up the trailer, and it was okay except I needed a wiring adapter, and they didn't have any. HOWEVER, this was not where you told me to pick up the trailer, so I had to go a half hour out of my way to get it. That was frustrating.lyle O.
Customer did not leave a comment.Jonathan N.
Storage Sense Huntsville, at 11202 S Memorial Pkwy SW in Huntsville, was great! The U-haul personnel were informative and friendly, and the rental process was easy. I would diffidently recommend them to future potential customers.John A.
Customer did not leave a comment.MICHAEL S.
Reserved 3 months in advanced. Requested to pick up at a location 2 miles from home, in fact there are 2 locations within 2 miles. Had to pick up 10 miles from home. Truck, trailer, blankets and appliance cart not ready, said she didn't know. Complained allot and appliance cart not there, unable to get one locally so bought one.Joshua F.
Customer did not leave a comment.Joseph G.
Brenda did a great job for us and was very professional. Will definitely use your company again thank youMichael S.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Glenn G.
This particular U-Haul company was extremely helpful in obtaining my rental. I though my pick up location was in Browsnboro (never received email they changed my pick up location). However, this office was awesome and super accommodating.Steven L.
I rented the truck for 2 days, only had it one, still paid for 2! Now I look at my bank account t and they are double charging me!!! Something so simple is now a nightmare, I will not recommend anyone to go there, the people there are nice not saying that but if I have to overdraft my account to cover Bill's because this is not my fault.ERIC K.
Great people and serviceMICHAEL C.
None. James is great!Victoria S.
Great staff, friendly informative service, will definately recommend and come back.Nareshbhai P.
Customer did not leave a comment.Clay H.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.WILLIAM L.
The only improvement that can be made would be to utilize Brenda and John as Trainers to other U-Haul locations. By that I mean,, bring in others to learn from Brenda and John. Their customer service is first class. I simply will not use another location because they really are just AWESOME!! Terence Gtop jocks inc T.
Customer did not leave a comment.LOGAN D.