Customer did not leave a comment.Louis L.
Customer Reviews for Storage Sense Huntsville
(U-Haul Neighborhood Dealer)
Huntsville, AL 35803
Services at this Location:
9:30 am–4 pm
- Thursday9:30 am - 12 pm / 1 pm - 4 pm
- Friday9:30 am–4 pm
- Saturday9:30 am–2 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility where I picked up was clean, offered a restroom, super nice staff. Uhaul website was the worst ever. SLOW, will not load on the phone. Couldn't find location on my phone. I recommend this location because staff is super helpful but I can't recommend Uhaul website because it's not customer friendly.Teresa M.
Teresa was courteous, friendly and a pleasure to work with.Wayne J.
Customer did not leave a comment.deanna R.
It was a good thing that this location was open. The other closer to our move CLOSED BEFORE THEIR POSTED TIME!!!Suzanne W.
Awesome staff, easy quick check outMOHAMMAD S.
Customer did not leave a comment.Jose Luis R.
Theresa was courteous and helpful. A pleasure to work with.Wayne J.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.Kim B.
Teresa was great customer service clerk. Even trained me on the U-Haul application. Love it. So easy. Thanks TeresaMiguel O.
I had a difficult time creating an account. It kept saying the session had expired. Finally was able to return online. I think it worked. Other than that, Teresa was excellent!Raymond C.
Everything was perfect. The two staff members was very helpful and friendly. Thank you.Dessie L.
Customer did not leave a comment.Cheria M.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Jeffrey W.
Rented an appliance dolly but location does not stock dollies? Online reservation system should be able to handle that so I don't have to start scrambling to find a dolly last minute.Kenneth S.
Customer did not leave a comment.Douglas N.
Customer did not leave a comment.JONATHAN P.
Customer did not leave a comment.Peter A.
Improve dealers websiteSTEVEN P.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Paul H.
Paige was greatRUSS O.
it was rough.Vicki H.
Customer did not leave a comment.John F.
Customer did not leave a comment.anthony H.
Customer did not leave a comment.Adam B.
upon returning, I placed the gas back to the desired location it was on when we started the vehicle. I was then notified that I was charged additionally stating that I did not place the vehicle back on 3/4 of a tank. I will not be recommending this location to anyone else.Jenyia J.
If a customer chooses to do Mobile pick up, do not change it to counter pickup. There is probably a reason they chose that option.Heather L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Pam B.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Reginald M.
Let people know that cash payments are not accepted before they rent equipment.Lytorra A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Jason B.
Good instructions for making reservation and completing action online.John V.
Excellent service, Thank You !Neal R.
Customer did not leave a comment.JOHANNA C.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.TED E.
Customer did not leave a comment.Heather L.
I have a video but the bed wasn't cleaned out and the transmission is really needing a look at. Hits real hard when going down to first and gets stuck going up. Wouldn't drive in tow/haul mode at all.Tyler J.
I am finished with UHaul and will recommend to my friends and colleagues not to use you. I was misled during a difficult time of life by UHaul rep's, promises not delivered, inconvenienced, and never received my receipt which i need for records. Will have to spend more valuable time calling through the maze for a receipt. So sad for UHaul. You guys used to be the backbone in the US for personal moves.Terry T.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.Michael M.
The Uhaul associate was very helpful and nice.Donna J.
Customer did not leave a comment.MICHAELHEINRICH S.
Customer service was above and beyond!DEBORAH S.
Agent was needed for a different trailer (larger) and was on site but did not answer the door or her phone. National HQ was very helpful and allowed me to change trailers.john H.
Storage Sense rep was very helpful and professional.Tony J.
The only thing I would recommend is: if a customer is having trouble walking, I.e., limp, artificial leg, using a walker, has a bad back or something to that nature offer to bring the rental to the front door for them. Other than that, the truck was available on time, clean and ready to go. The representative was very fast and courteous and the rental process was very easy. I will go back to this location again for my rental needs.Rita C.
Customer did not leave a comment.LAUREN P.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.GREGORY O.
Customer did not leave a comment.Mark C.
The equipment that I ordered with the truck was 2 Dolly's that was not available and my card was charged an extra $5.22 and I brought the truck back with more gas than I pick it up i only have the truck for 4 and 1/2 hours and I was told I should have been reimbursed for the hours I didn't use but yet you took money from me.. but other than that customer service was greatAngela J.
Customer did not leave a comment.Wayne D.
Customer did not leave a comment.LES W.
The truck was there waiting for me, front desk woman was friendly and helpful. Dependable.Trudy B.
The online Contactless Process was a disaster. I ended up having to go into the office and the sales reps were amazing a very helpful; however, the contactless was my goal. It took almost 45 mins to complete. The equipment was amazing, but it was the process that made me say I will probably not rent a UHAL again. It was just so frustrating.Carolyn B.
AAA +++Terry L.
Customer did not leave a comment.ROSEMARYH K.
Customer did not leave a comment.Ralph M.
Paige is a great representativeBOBBY B.
Customer did not leave a comment.Jessa B.
I don't understand why I needed 3 people's names to rent the truck. I was the only one driving but they wanted 2 more peoples names to complete the paper work. If I could have someone to explain that to me I would appreciate it.WADE W.
Seem less! So easy! Thank you!Lisa H.
Customer did not leave a comment.Richard B.
The truck was very nice and clean. One of the smoothest riding big trucks I've ever been in. The location had great customer service. Thank youJASON G.
Best place to get a U-HaulJOSEPH G.
Customer did not leave a comment.RICK B.
My vehicle was NOT ready at scheduled pick up time. I arranged to have someone pick up my Uhaul at 9:00am sharp in order to stay on schedule for my move from Alabama to Georgia, but it was almost 10:00am when available! I had movers that arrived promptly to load my things, but could not because there was no truck! I had to pay movers an additional $200 due to delays! Uhaul owes me a refund!MICAH H.
Customer did not leave a comment.Tom B.
Excellent customer service. Very pleasant experience as alwaysDan G.
Staff was courteous and professionalRichard M.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.Chris J.
Customer did not leave a comment.Floyd R.
Customer did not leave a comment.KEVIN S.
I was sold a padlock that I didn't open until we had loaded the truck. Lock would not fit on tailgate door. Too small.Bernard M.
Customer did not leave a comment.Mary Ann A.
The employee could not speak english.... AT ALL!!!! Worst customer experience in my life. I waited on hold on the phone for over an hour and then got disconnected!Scott W.
District manager changed us to a larger truck, which we really appreciated, but we were delayed a day after finding one of the tires was flat that took over 5 hours to get replaced. Part of the delay was not being able to get through to roadside assistance. Call kept dropping off after hearing messages that it was transferring. Tried to get it fixed at the local U-Haul facility, but they could not fix it. They were able to get through to Roadside Assistance for me.DONN H.
Excellent customer serviceRenato B.
Customer did not leave a comment.Richard V.
I was charged for an extra day because I was a few minutes late to return the truck. I was then not allowed to use the truck for extra day that I had paid for. The women working the counter was extremely disrespectfulDaniel W.
Customer did not leave a comment.Rodney O.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.ROBERT S.
I had requested to pick the truck through my phone & that did not happen. They have three lock boxes and only one works. I had reserved five dosen furniture pads and they didn't have any. I had to gey them from another location. This location caused me a stressful morning and time delay with my moving/movers as well.Viridiana C.
Customer did not leave a comment.JONATHAN H.
Customer service was excellent.Dan G.
Our experience was amazing and a thousand kudos to Ms Brenda for helping us and making our move painless!!christine M.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!