Customer Reviews for Storage Sense Huntsville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Sense Huntsville

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Monica D.
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Customer did not leave a comment.

James D.
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A very pleasurable experience. All equipment to include truck were very clean and upkept to Covid standards.

Neal W.
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I accidentally rented the wrong trailer. I needed one with a ramp. A really nice lady helped me get the trailer I needed, even though it was my mistake. I would have been bummed out if she hadn't saved the day

James W.
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Staff was friendly and courteous..,although not masked.

charley O.
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I was in an emergency situation and needed a truck ASAP ! The process was speedy and efficient and I was on my way ... I ended up needing the truck for a few more days ... Gave Brenda A call and was told no problem and the process was quick and easy ! Your prompt Service Saved Me ! Thank You So Much...I really appreciate all you did for me in my time of need !! Also, prices of the Rental was well within my budget range ! Thanks again, CCO, HSV,AL

Kelly H.
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Don't leave dirt and gravel in the floor.

Virgil S.
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Keep up the good work

stephen L.
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Great drop off location. Didn't interact with the staff

KENNETH ALAN H.
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Brenda was very knowledgeable and helpful. Great customer service.

David S.
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I couldn't have asked for a better experience. The sales clerk were courteous and friendly - responsive and efficient! It certainly was a pleasure.

BARBARA L.
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Customer did not leave a comment.

Joseph B.
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Eric B.
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Brenda was great. Give her a raise!!

CONNIE T.
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Brenda & her team provided Excellent Fast, AMAZING & Friendly Customer Service. I hope that they are appreciated! They both work very hard to make things happen around there. I saw!!

Ricky P.
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Very professional, great experience

Richard W.
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Everything was great! Thanks.

Mark M.
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Customer did not leave a comment.

Randy T.
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Customer did not leave a comment.

Jeffery B.
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Ronnie S.
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I'm not sure you can improve. My experience was an excellent one. Staff was friendly & professional, especially Ms Brenda Archer. Truck & equipment was clean, appears well maintained & preformed without any issues. Cost was also much less than other local competitors. I certainly would recommend the Storage Sense location @ 11202 Memorial Pkwy SW, Huntsville, Alabama to family & friends without a thought. Thank you for a job well done.

DEBORAH B.
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Customer did not leave a comment.

lyle O.
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You are asking me to rate the place where I picked up the trailer, and it was okay except I needed a wiring adapter, and they didn't have any. HOWEVER, this was not where you told me to pick up the trailer, so I had to go a half hour out of my way to get it. That was frustrating.

Jonathan N.
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Customer did not leave a comment.

John A.
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Storage Sense Huntsville, at 11202 S Memorial Pkwy SW in Huntsville, was great! The U-haul personnel were informative and friendly, and the rental process was easy. I would diffidently recommend them to future potential customers.

MICHAEL S.
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Customer did not leave a comment.

Joshua F.
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Reserved 3 months in advanced. Requested to pick up at a location 2 miles from home, in fact there are 2 locations within 2 miles. Had to pick up 10 miles from home. Truck, trailer, blankets and appliance cart not ready, said she didn't know. Complained allot and appliance cart not there, unable to get one locally so bought one.

Joseph G.
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Customer did not leave a comment.

Michael S.
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Brenda did a great job for us and was very professional. Will definitely use your company again thank you

Alan M.
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Customer did not leave a comment.

Michael B.
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Glenn G.
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Steven L.
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This particular U-Haul company was extremely helpful in obtaining my rental. I though my pick up location was in Browsnboro (never received email they changed my pick up location). However, this office was awesome and super accommodating.

ERIC K.
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I rented the truck for 2 days, only had it one, still paid for 2! Now I look at my bank account t and they are double charging me!!! Something so simple is now a nightmare, I will not recommend anyone to go there, the people there are nice not saying that but if I have to overdraft my account to cover Bill's because this is not my fault.

MICHAEL C.
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Great people and service

Victoria S.
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None. James is great!

Nareshbhai P.
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Great staff, friendly informative service, will definately recommend and come back.

Clay H.
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Customer did not leave a comment.

Chris B.
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WILLIAM L.
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Customer did not leave a comment.

top jocks inc T.
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The only improvement that can be made would be to utilize Brenda and John as Trainers to other U-Haul locations. By that I mean,, bring in others to learn from Brenda and John. Their customer service is first class. I simply will not use another location because they really are just AWESOME!! Terence G

LOGAN D.
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Customer did not leave a comment.

Hugh B.
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The Assistant Manager James Griffin was excellent.

KEITH B.
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Customer did not leave a comment.

Gene B.
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The running lights did not work

DAVID M.
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Customer did not leave a comment.

nicholas C.
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Customer did not leave a comment.

Joseph M.
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Keyna B.
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Allan W.
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Brenda Archer was courteous and efficient and friendly. My rental drop off went very well.

Jayce G.
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The only small problem we had was it wouldn't accept my card initially and that there was no dolly in the truck and we paid for one. But they reimbursed us the miles we had to use to come back to get the dolly and thankfully I had another card to put the rental on. Other than that it was great.

Jason C.
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Kenneth O.
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Michael M.
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John B.
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Leslie F.
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Customer did not leave a comment.

Corey C.
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U-haul trucks are always overly priced for poor quality products. The truck would never start for me. Each time I stopped the truck I always had to get someone to jump the truck very vexing and annoying never had such problems from Budget or Penske.

Carlos S.
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Customer did not leave a comment.

Terence G.
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James and Brenda constantly go above and beyond at this location. Recently I had need of a specific rental which was currently not at the location. Recognizing that my need was urgent, James made arrangements to have the vehicle there on the day that I needed it. I was so amazed at the level of care. James and Brenda are the rule when it comes to caring and exceptional customer service. I just can't say it enough, they are awesome at Storage Sense on south parkway.

Vanessa G.
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I would not recommend this location because the people that work there both male and female are EXTREMELY RUDE. The are also disrespectful

steve C.
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Very great experience. Will rent from there again without hesitation. Thank you.

Paul P.
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Customer did not leave a comment.

Jeannie G.
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Charles F.
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Scott T.
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I rented a car tow dolly. Would have been helpful to have someone go over the loading/unloading instructions with me. The written instructions provided were not very useful. Was fortunate to find some online video instructions from U-haul.

Tabatha B.
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Customer did not leave a comment.

Joey C.
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Customer did not leave a comment.

Leann W.
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The trailer was missing a light plug In ((adapter )). The customer service lady did have to pull one from another trailer. Easy fix

Mark S.
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Customer did not leave a comment.

CONNOR L.
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Customer did not leave a comment.

Robert R.
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Everything was good.

Terence G.
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I just can't say enough about the awesome treatment that I get when ever I go there. I am a new business owner and the Brenda the Store Manager always makes me feel like I am a part of the family. She is awesome and I just can't say that enough. Meeting and doing business with her is always a pleasant experience. She is knowledgeable and extremely kind and helpful. The trucks are always nice, neat, clean and ready for use. Brenda, Storage Sense, and U-Haul, just couldn't possibly make things any easier or more pleasant. Terence G

julius Y.
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Properly tie down vehicles to car trailers so they don't sustain damage. My vehicle slid forward and caused much damage to my vehicle. Attendant loaded it and unloaded it. If done correctly there would not be damage. The attendant had to cut the front tire strap to get it off my wheel.

jessica F.
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Both drop off and pick up locations were more helpful that calling uhaul direct!

Kevin B.
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Customer did not leave a comment.

DONNIE L.
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Lower your prices. LOL

Erin M.
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Customer did not leave a comment.

Kenneth H.
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Customer did not leave a comment.

Mitch K.
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Always satisfied with the service at this location. Use them regularly.

Patrick M.
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No problems encountered except that I was charged for an extra day. However, the overcharge was immediately corrected as soon as I called Storage Sense. I recommend customers use the online check-in. It does save a lot of time.

ROBERT M.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

michael H.
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Nothing to improve. Thanks for treating your customers as responsible adults, not all U-Hauls do that.

Sherrie P.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Susan H.
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They helped to clarify the origin of the problem. We are contesting the charge.

Celeste P.
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The reservation was in my name. I sat in front of the employee signing paperwork, giving my information, and answering questions. The credit card on file belonged to me. Inspite of the very obvious fact that I, a female was the customer, the employee directed all information to my male friend, standing 4 feet behind me waiting. After making a copy of my driver's license, the keys were offered to my friend. When I took the keys from your employee and declared that I was driving, he responded "good for you." This is blatant sexism. I left furious. Perhaps a little training on discrimination would help or possibly just reminding your employees that penises are not a prerequisite for the ability to drive a truck! Thank you.

STEPHEN W.
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Customer did not leave a comment.

TROY R.
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Customer did not leave a comment.

Julius Y.
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A locking system is needed to lock the trailer from being stolen when connected to the tow vehicle.

Christopher S.
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Customer did not leave a comment.

THOMAS G.
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The staff was great, very helpful and pleasant. I would definitely recommend this location to friends.

Shannon B.
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Customer did not leave a comment.

jeff P.
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Customer did not leave a comment.

Marquetta F.
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Customer did not leave a comment.

Charles T.
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I tried renting on line and couldn't. As the location was one I have used in the past and very close to my home, I decided to go rent in person. I concluded the rental agreement and went home agreeing to pick up the trailer later in the day. That afternoon someone called and said they were from U-Haul and asked for the same information (they were rather short with me on the phone) so I gave them the same information. A couple of days later two separate posts for the same amount showed up on my credit card, one from the location I am familiar within one from a barber shop I have never heard of. I called U-Haul and they said that they contacted the barber shop and I had not pick up the trailer. I said I didn't know who they talked to and I hadn't rented a trailer there. I was told my money would be refunded. After a couple more days I called U-Haul again because I still didn't have my refund. This time the barber shop refunded my money.

Debbie C.
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Customer did not leave a comment.

jack H.
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Be sure your web site does not go down. We customers do not like to wait around when it goes down. Have a back up system that can work when it does go down, I was lucky it wasn't down long when I went in to pick up my rental

Kevin S.
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The customer service provided to me at this location was top notch

Mike R.
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Customer did not leave a comment.

Brian M.
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Brenda and Justin were great!!! Would definitely rent from them again, if the need arises.

No reviews have been submitted for this location.

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