Customer Reviews for Storage Sense Winston-Salem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Sense Winston-Salem

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Edward R. on

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The staff and the workers are very nice at the place when I apply for the truck

CATHERINE S. on

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Quentin G. on

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The transaction was great. Thank you.

PPG LLC F. on

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A better picture of the location should be posted on your website so that customers know what to look for. My first visit to this location took me 2 u-turns to get in because it’s right at the busiest intersection of Peters Creek Pkwy and there’s no room for error

James T. on

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Reservation process was easy, personnel very nice, equipment worked well!

Brandon L. on

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Penny C. on

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Joseph C. on

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Colin G. on

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Do not charge me for equipment I did not ask for!

Jonathan C. on

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leta N. on

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April W. on

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Michael B. on

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Jeanne E. on

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David L. on

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David L. on

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Keep all size of trucks on lot, did not have a 17 ft. truck

Anne Marie R. on

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Laurina P. on

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Melanie B. on

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The location was superb. I had an after hours drop off that I couldn’t get the app to work properly for. I called the 800 number for Uhaul three times, was told three completely different things, waited on hold once for over 30 Milan’s no one picked up, and the last person had an attitude and said she couldn’t really help, I had to call the site. Next morning called the site, Bianca had me squared away in less than 3 minutes. My suggestion is to get customer service operator that are educated on how to help the customer and not give them the run around! Three hours with your CS and nothing at all was accomplished other than me wasting more gas to drive back to the drop off site to try to get the app to work again. Three minutes with Bianca and it was done. Maybe she could help out with the CS training.

joseph C. on

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Michael M. on

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Aimee S. on

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This was my first time renting a UHaul from this location. I usually rent from Marshall St location in Winston-Salem(and I have had zero issues with that location). My $19.95 plus mileage rental wound up costing me $69.69. The tank was on 7/8 when I picked up the van. I drove it 39 miles. I stopped at the Speedway that is two-tenths of a mile from this Uhaul location and got 1.9 gallons of gas. I confirmed that the needle was back at 7/8 and returned the van. There was another customer in the store so I dropped off the key and the employee said that she would check the van in and email my receipt to me. When I checked my receipt I saw that she noted that the van had 3/4 of a tank of gas and she charged me $12.75 for 3 gallons of gas. I called the location and spoke to her about this. She said that the fact that I have a receipt for the gas I bought does not mean that the tank wasn't at 3/4 when I turned the van in. I pointed out that I only drove 39 miles so how is it possible that I put 2 gallons of gas in and the tank was only at 3/4. She told me that it's a large vehicle and uses a lot of gas. This is nonsense. I did not use 5 gallons of gas to drive 39 miles. In addition to the gas, I was charged a $9.08 "rental tax" which seems to be a ridiculous amount given that my $19.95 rental rate plus my mileage was $46.86--that's like a 20% tax. I will NEVER rent from this shady location again. If you need a UHaul, get it from somewhere besides Storage Sense!

Gaye P. on

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April R. on

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Could not find a lock box or sign to put the keys in. Tried to call but uhaul could not help. Had to just guess to put the keys in the mail slot of the building.

Raymond B. on

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The Computer was not working properly and I had to stand in line for 45 minutes over my reserve time....and I had hired Moving help for U-Haul Rental and was paying a rate of $80.00 per hour for two movers to basically wait until I could get the truck rented through no fault of my own because I arrived 10 minutes early to pick it up and had made all the reservations on-line....I do not think this is fair to the customer because u-hauls computer equipment is not functioning properly.....I am going to check with other rental companies to see if I have the same type of problems that I have to pay $80.00 an hour for... Respectfully

elizabeth G. on

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First, I was skeptical about renting from U-Haul. I have been ripped off renting from U-Haul. The person that helped check me out was professional and the process was easy.

Emily W. on

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Nicole C. on

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The employee was very nice and patient but did not seem to know how to use the software and had to make several calls to get help

michael W. on

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Jonathan M. on

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Was initially told that my truck wasn't available, only to drive by 5 minutes later and see it sitting on the lot. Not sure if a management/communication/logistics issue, but I wasn't impressed.

TOMMY K. on

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LISA P. on

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upon arrival told clerk her to return trailer-she advised they don't take trailers. I had already been too another location and was refused. Was told to take here and clerk was really rude. Told to drop on outside of fence.

Jaria W. on

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John S. on

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Jennifer D. on

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Jaclyn D. on

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Truck didn’t turn on. Was not offered a replacement truck. Was told my refund could only be handled by one person who was not picking up his phone. I cancelled the service and have yet to get my refund. I had to pay three times as much as my booking without uhaul to make sure I could move today. This was the worst experience I have ever had with a moving company and the customer service is the worst i have seen in any industry.

FRANCIS B. on

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nakia W. on

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Ensure proper maintenance

Karen M. on

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meshell J. on

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Elizabeth B. on

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The women who checked me out were wonderful - friendly, helpful, warm and kind. Apparently the U-haul website was having issues so they ended up having to call someone for assistance to get my payment through. I know they were frustrated, but it definitely wasn't their fault.

meshell J. on

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peter A. on

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Leaked on husband's deceased father's china cabinet causing wood to turn white. Couch was wet as well

Megan E. on

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Make sure representative is available and the customer is not waiting 30 minutes and having to walk the property to find the representative sitting on a golf cart with her feet propped up and talking on her cell phone. Also, equipment (appliance dolly) that was requested and charged for was not provided. Still waiting for a refund. Will not be using U-Haul again.

Edward R. on

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Fructuoso A. on

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Sean W. on

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Kimberly B. on

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No problems at all. Thank you!!

Rachel B. on

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I chose the online pick up and drop off. It was a seamless process and very convenient.

Nancy H. on

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Laura D. on

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Dropped keys off on monday at 6 to check truck in.the next dau uhaul called and said truck was not checked in very unprofessional.would never use again.

Joinea L. on

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The price is ridiculous

eric H. on

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Blair P. on

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Mike D. on

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I was not told about the per mile charge when booking over the phone... I would suggest a checklist for making reservations to be SURE that the customer knows this charge. The person who provided me the keys on Saturday, Bernard, was exceptional. Pleasant, friendly, knowledgeable.

Gretchen P. on

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It was an after hours multi-business location with no instructions or u-haul key drop box. I had to call customer service for guidance. Very inconvenient.

elise R. on

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Nothing. They were polite and professional.

Alexander H. on

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Staff very proficient and friendly. The cargo van was practically new.

Tanesha H. on

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william B. on

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Sonia K. on

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Lindsay J. on

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TAMARA P. on

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Jonathan B. on

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Patrick B. on

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Neill C. on

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Staff is very nice.

Rosetta F. on

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The gentleman that assisted me is beyond reproach. He well knowledgeable and very courteous. I rented at this location on Saturday 11/17.

Mike C. on

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Samuel T. on

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Alexander L. on

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There was no one working. Just a sign on how to turn your uhaul in online.

Jayashree K. on

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Don T. on

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GENEA S. on

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The associate that checked me out was clearly knowledgeable and very efficient in his service.

Constance C. on

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Michelle W. on

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Greg L. on

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Everything was ok except checking the vehicle back in. To make the customer take photos and do all the work checking the vehicle with no customer service was a definite strike against my experience. The automated system on line took me about 15 mins. It should only take 5 for someone to check the vehicle so the customer can leave.

Fred P. on

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Lisa R. on

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Customer service at time of pickup was excellent.

Jesse H. on

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The lady at the front desk was beyond kind to us. She had such a pleasant personality, and was very helpful. The entire process went so smoothly. I imagined the process to be more complicated, but it was so easy. Thank you!

Cathy R. on

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Aleasia B. on

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This location was confusing. You really didn’t see a direct connection with U-Haul other than the trucks out front. No drop box for the key is visible.

JB L. on

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Paid 50 dollars more for a single 7 hour One day 15 ft truck ...than i have the last 3 times i rented a 20 ft truck for 24 hour periods, Will not go back to same location again and will steer family and friends away from said location frome here on out!

chevol D. on

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Deonte E. on

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To state that the receptionist is rude would be a severe understatement. I was in disbelief that she was a objective to helping me as she was. In the morning when I picked up I figured it may be a bad time as business was slow but she confirmed her hostile perspective once I returned the vehicle three hours later. The reception attempted to force me to sign the documents without reviewing the documents or the vehicle before I left the property. After audit of the vehicle I found a number of undocumented dents and abrasions. She would not join me for the audit and refused to give me the key to verify the gas meter, which was not at the indicated spot. The paper work and audit took approximately 15 mins which I tried to indicate to her at the time in order to correct the documentation but she refused stating that the time started when I walked in. At that point she stated that “I need to rent somewhere else.” Before telling me the pressure sensor errant. She repeated the discriminatory comment multiple times under her breath as I was quick to sign the documents just to end the uncomfortable confrontation. Upon return she clearly had an upbeat attitude with the prior customer as I was walking in. Yet she still yelled at me to drop. The key on the desk and leave. Due to our previous encounter I did not trust her enough to simply hand the key and leave. Once she finished with the customer she explained to her that she would be out shortly to meet the customer’s father. I approached her desk, at her request. I politely ask her to audit the vehicle with me to ensure I do not encounter any additional fees when at that point she turned very aggressive. With a swift stern posture she told me that I can either wait here until she’s done with the other customers. (she concluded their transaction. The customer asked if there was anything else in conclusion after which the receptionist also asked if there was anything else she could help with.) i then again politely explained to her that I just wanted to be sure that everything was appropriate. It was visible that she was growing more frustrated and impatient as she rolled her eyes and did an uncomfortable laugh. She sighed and pointed to a sheet of paper suggesting that I could self check in or what an undetermined amount of time for her to come back in and audit the vehicle with me. At that point I asked for her contact information and her manager after which she handed me a card and told me that’s all I could have. I simply wished her a great rest of her day and left the property. In the future I would much rather invest in a moving service rather than subject myself to such hatred.

George S. on

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Tatianna W. on

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I would improve the customer service experience. The lady running the front desk did not seem thoroughly knowledgeable about the information she was presenting. She also did not escort me to the uhaul truck I was renting. She simply handed me the key & told me to search for the matching truck. There was no specification of where the tag number for the truck would be located so I had a hard time finding the vehicle. Things could have gone smoother had she simply removed herself from the desk and showed me where the truck was.

Jerry P. on

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i did mostly everything online so my comments are pertaining to that aspect. i enjoyed doing everything online because i changed my location, pick up and drop off time and truck size several times to see which would work best for me. i definetely like having freedom to alter my selections to see what sizes are available at different locations and pick up times. this is far better than going to a U-haul store and taking what is available.

Jaime S. on

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Staff told me that the lot was full and they didn’t think they could accept the truck. When attendant told me I had to take it down the road to another location, I told her I was told to return it to the address on the paperwork provided to me when I picked the truck up, which is the location I was at. She became rude and unpleasant and yelled at me to just leave the keys. I asked if that’s all I needed to do and she completely ignored me. Very poor customer service. I’ll think twice about renting from uhaul again.

KEITH S. on

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Renee M. on

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My entire experience with U Haul was horrible. I will not be using them or recommending them again. I made my reservation online & has to pick the truck up at a completely different location. The supplies I ordered were at another location & when I got there the man had cancelled my order. Because you can not purchase moving supplies from his location online. My entire experience was horrible!!!

Veronica B. on

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Lisa R. on

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Audrey W. on

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The gentleman who was working there did not seem friendly at all. The location is occupied by two businesses and it was a little confusing to determine where to park. I got a lecture for parking in the wrong place and got another lecture because he had nowhere to park the truck we were returning. Not my problem! He needs a course or two on attitude management.

Angela M. on

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MISTY W. on

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panya C. on

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Christopher C. on

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ERIC K. on

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Jan F. on

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DANE S. on

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