Storage Sense Winston-Salem
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.JENNIFER T.
Closed when I needed to drop off. No sign telling me where to drop off key.Julia S.
Customer did not leave a comment.Andrea H.
Customer did not leave a comment.John E.
The woman who helped me could not have been nicer, pleasant or more accommodating. Highly recommend this location.Donna C.
Customer did not leave a comment.Robyn G.
Bernard and the other staff were great! Very friendly, caring and helpful. Amazing in this day in age. One issue was pouring rain during our move is allowed to seep into the bed of the truck snd soaked our mattress causing a large permanent stain and also damaged some wood items stored on that same area. This was the area to the left nearest the cab, drivers side.William B.
Customer did not leave a comment.Richard L.
The rental went as planned without any hiccups. I actually liked using the App to check in and return the vehicle. Better than waiting in line .Donald B.
Customer did not leave a comment.Miriam H.
Customer did not leave a comment.Kyan S.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.David W.
I was charged for the safe move insurance but did not sign up for it. Can I get a credit back on my credit card?Jeffrey V.
Customer did not leave a comment.Isaura C.
Very friendly and professional representative.Brett D.
Keep during what you are doing.edith J.
Customer did not leave a comment.Robin G.
Customer service was excellentCynthia G.
Very nice and accommodating. Great attitudes. Will definitely recommend.Brittany W.
Our experience with Uhaul to get our son moved into college from Winston-Salem to Greenville was seamless. The people who helped us at the Peters Creek location were super nice and very helpful. We would definitely use this location again.Patrica E.
Other than the air conditioning in the truck everything was greatRyan T.
BERNARD is the BEST!!!!Mike D.
Customer did not leave a comment.Aisha B.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Jacob H.
I ordered an appliance dolly which I really needed as I was moving from a 3rd floor apt. When I asked the man behind the counter about it, he told me they didn't have any. He suggested I drive to another location to see if they had one available. He didn't even offer to call around for me. I ended up borrowing one from a friend which was not nearly the size I needed. Needless to say this was a tough move. I hope to never have to rent another truck but if I do, it won't be at this location.Patrice B.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.James P.
The staff and the workers are very nice at the place when I apply for the truckEdward R.
Customer did not leave a comment.CATHERINE S.
The transaction was great. Thank you.Quentin G.
A better picture of the location should be posted on your website so that customers know what to look for. My first visit to this location took me 2 u-turns to get in because it's right at the busiest intersection of Peters Creek Pkwy and there's no room for errorPPG LLC F.
Reservation process was easy, personnel very nice, equipment worked well!James T.
Customer did not leave a comment.Brandon L.
Customer did not leave a comment.Penny C.
Customer did not leave a comment.Joseph C.
Do not charge me for equipment I did not ask for!Colin G.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.leta N.
Customer did not leave a comment.April W.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Jeanne E.
Customer did not leave a comment.David L.
Keep all size of trucks on lot, did not have a 17 ft. truckDavid L.
Customer did not leave a comment.Anne Marie R.
Customer did not leave a comment.Laurina P.
The location was superb. I had an after hours drop off that I couldn't get the app to work properly for. I called the 800 number for Uhaul three times, was told three completely different things, waited on hold once for over 30 Milan's no one picked up, and the last person had an attitude and said she couldn't really help, I had to call the site. Next morning called the site, Bianca had me squared away in less than 3 minutes. My suggestion is to get customer service operator that are educated on how to help the customer and not give them the run around! Three hours with your CS and nothing at all was accomplished other than me wasting more gas to drive back to the drop off site to try to get the app to work again. Three minutes with Bianca and it was done. Maybe she could help out with the CS training.Melanie B.
Customer did not leave a comment.joseph C.
Customer did not leave a comment.Michael M.
This was my first time renting a UHaul from this location. I usually rent from Marshall St location in Winston-Salem(and I have had zero issues with that location). My $19.95 plus mileage rental wound up costing me $69.69. The tank was on 7/8 when I picked up the van. I drove it 39 miles. I stopped at the Speedway that is two-tenths of a mile from this Uhaul location and got 1.9 gallons of gas. I confirmed that the needle was back at 7/8 and returned the van. There was another customer in the store so I dropped off the key and the employee said that she would check the van in and email my receipt to me. When I checked my receipt I saw that she noted that the van had 3/4 of a tank of gas and she charged me $12.75 for 3 gallons of gas. I called the location and spoke to her about this. She said that the fact that I have a receipt for the gas I bought does not mean that the tank wasn't at 3/4 when I turned the van in. I pointed out that I only drove 39 miles so how is it possible that I put 2 gallons of gas in and the tank was only at 3/4. She told me that it's a large vehicle and uses a lot of gas. This is nonsense. I did not use 5 gallons of gas to drive 39 miles. In addition to the gas, I was charged a $9.08 "rental tax" which seems to be a ridiculous amount given that my $19.95 rental rate plus my mileage was $46.86--that's like a 20% tax. I will NEVER rent from this shady location again. If you need a UHaul, get it from somewhere besides Storage Sense!Aimee S.
Customer did not leave a comment.Gaye P.
Could not find a lock box or sign to put the keys in. Tried to call but uhaul could not help. Had to just guess to put the keys in the mail slot of the building.April R.
The Computer was not working properly and I had to stand in line for 45 minutes over my reserve time....and I had hired Moving help for U-Haul Rental and was paying a rate of $80.00 per hour for two movers to basically wait until I could get the truck rented through no fault of my own because I arrived 10 minutes early to pick it up and had made all the reservations on-line....I do not think this is fair to the customer because u-hauls computer equipment is not functioning properly.....I am going to check with other rental companies to see if I have the same type of problems that I have to pay $80.00 an hour for... RespectfullyRaymond B.
First, I was skeptical about renting from U-Haul. I have been ripped off renting from U-Haul. The person that helped check me out was professional and the process was easy.elizabeth G.
Customer did not leave a comment.Emily W.
The employee was very nice and patient but did not seem to know how to use the software and had to make several calls to get helpNicole C.
Customer did not leave a comment.michael W.
Was initially told that my truck wasn't available, only to drive by 5 minutes later and see it sitting on the lot. Not sure if a management/communication/logistics issue, but I wasn't impressed.Jonathan M.
Customer did not leave a comment.TOMMY K.
upon arrival told clerk her to return trailer-she advised they don't take trailers. I had already been too another location and was refused. Was told to take here and clerk was really rude. Told to drop on outside of fence.LISA P.
Customer did not leave a comment.Jaria W.
Customer did not leave a comment.John S.
Customer did not leave a comment.Jennifer D.
Truck didn't turn on. Was not offered a replacement truck. Was told my refund could only be handled by one person who was not picking up his phone. I cancelled the service and have yet to get my refund. I had to pay three times as much as my booking without uhaul to make sure I could move today. This was the worst experience I have ever had with a moving company and the customer service is the worst i have seen in any industry.Jaclyn D.
Customer did not leave a comment.FRANCIS B.
Ensure proper maintenancenakia W.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.meshell J.
The women who checked me out were wonderful - friendly, helpful, warm and kind. Apparently the U-haul website was having issues so they ended up having to call someone for assistance to get my payment through. I know they were frustrated, but it definitely wasn't their fault.Elizabeth B.
Customer did not leave a comment.meshell J.
Leaked on husband's deceased father's china cabinet causing wood to turn white. Couch was wet as wellpeter A.
Make sure representative is available and the customer is not waiting 30 minutes and having to walk the property to find the representative sitting on a golf cart with her feet propped up and talking on her cell phone. Also, equipment (appliance dolly) that was requested and charged for was not provided. Still waiting for a refund. Will not be using U-Haul again.Megan E.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.Fructuoso A.
Customer did not leave a comment.Sean W.
No problems at all. Thank you!!Kimberly B.
I chose the online pick up and drop off. It was a seamless process and very convenient.Rachel B.
Customer did not leave a comment.Nancy H.
Dropped keys off on monday at 6 to check truck in.the next dau uhaul called and said truck was not checked in very unprofessional.would never use again.Laura D.
The price is ridiculousJoinea L.
Customer did not leave a comment.eric H.
Customer did not leave a comment.Blair P.
I was not told about the per mile charge when booking over the phone... I would suggest a checklist for making reservations to be SURE that the customer knows this charge. The person who provided me the keys on Saturday, Bernard, was exceptional. Pleasant, friendly, knowledgeable.Mike D.
It was an after hours multi-business location with no instructions or u-haul key drop box. I had to call customer service for guidance. Very inconvenient.Gretchen P.
Nothing. They were polite and professional.elise R.
Staff very proficient and friendly. The cargo van was practically new.Alexander H.
Customer did not leave a comment.Tanesha H.
Customer did not leave a comment.william B.
Customer did not leave a comment.Sonia K.
Customer did not leave a comment.Lindsay J.
Customer did not leave a comment.TAMARA P.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Patrick B.
Staff is very nice.Neill C.
The gentleman that assisted me is beyond reproach. He well knowledgeable and very courteous. I rented at this location on Saturday 11/17.Rosetta F.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Samuel T.