Customer did not leave a comment.Samantha C.
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lance W.
Rental app. SucksJoe J.
Customer did not leave a comment.Susan C.
Area dimly lit. I called the next day after late drop off and unable to reach anyone.GEORGE D.
The manager was OUTSTANDING! !CATHERINE M.
The truck seem like it was going to break down and I didn't drive it above 55. It did make the trip of under 40 miles with out breaking downâ€¦ Maybe it needs to be decommissioned and replaced.. Otherwise, everything else about UHaul was great. They only other issue I had was when checking in online I had to drive to different locations to get the pick up done and the drop of didn't load my pictures..Carla H.
Easy lot to drop off. Clean and well taken care of.Sean T.
Customer did not leave a comment.JEFFREY WILCOX A.
Customer did not leave a comment.Michael H.
I dropped off early. I haven't heard back from them but it was super convenient.ROBIN C.
Customer did not leave a comment.WILLARD HARRISON S.
Customer did not leave a comment.Sue M.
Outstanding customer service. Very knowledgeable and courteous. This will be my new uhaul location in Jackson. This location needs to give customer service training to the other (E. Michigan Ave) Jackson store!!JOHN LOVETT W.
Customer did not leave a comment.RANDALL KEITH D.
Customer did not leave a comment.CONNIE ANN R.
Customer did not leave a comment.CHRISTOPHER JOHN C.
Customer did not leave a comment.Gary G.
Your online after hours return wasn't working...BRANDI NICOLE S.
Customer did not leave a comment.Alysha R.
Customer did not leave a comment.Marcus J.
Customer did not leave a comment.LISALYNN C.
Customer did not leave a comment.Christie H.
When I was booking I clicked no insurance. But when I saw my charge on my card it had the insurance for 8 added in. Not happy that insurance was added on. I think the online booking needs to be changed so when you click no insurance it actually puts no insurance on your rental. If I had known this I would have driven across town to the main rental station and gotten the cheaper trailer rental since there was none at this facilitySTEPHENMIRLE P.
Heather opened early on my pickup day to help me get get going earlier. Thanks!John D.
Great serviceJAMES MYRON S.
We returned the trailer on 9/6/2020 around 3pm but was unable to use the return application but it kept telling us it could not sync our location. Other than that the rental was excellentRICHARD DANA T.
Customer did not leave a comment.Darlene N.
Customer did not leave a comment.BONNIE W.
Customer did not leave a comment.DONALD KEITH H.
I did call a couple times before getting through, and left voicemails. I was less than 30 mins late from closing time, was still charged an extra day. I could have used truck another day, but was told â€œit was needed for next day.â€ Had I know I'd have been charged, I would have at least saved myself time and energy and returned next day at open of location.KAROL G.
Low price for decreased rental would be benefial to customer and might drwa in more customer . As my reason for renting u haul this time was i was getting free furniture . Which majority of it i was able to bring in my minivan but one part of computer table didnt fot in my van and u needed to have pick up truck or u haul and i had to spent 59 dollar to move that single piece furniture to my house which was 8 mile away. If there was a low pricey rental avaible like home depote or u haul pick up truck than i would have get it but since there was any alternative availble i ended up gettong 15 ft u haulBhavinkumar P.
Customer did not leave a comment.ALLAN A.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.Franciscojavier M.
A super nice lady She explained everything that I asked before taking the vehicle I would highly recommendCoreyduane E.
People and truck were all excellent. I do however think the rates should be a little less when a vehicle is used only a few hours versus a day or two.We had the truck 6 hours and it cost me $120.Doreen G.
Customer did not leave a comment.John A.
Customer did not leave a comment.Davidallen D.
Person working was just filling in and wasn't able to check anything in or give me a receipt.roger B.
Nothing. Great experience.Aaron C.
When i went back to! check the trailer out for a second time, one was there. I waited for 40 minutes for someone to show up and one did. Four phone calls to Uhaul later I had to go to the west Michigan location to pick up a different trailer. It cost me a mornings work when I was under a tight deadline. Not Happy!Thomas W.
No hang ups just perfectSal H.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.Abbigail B.
Customer did not leave a comment.Patrickraymond B.
Customer did not leave a comment.Richmond O.
Customer did not leave a comment.michael O.
Customer Service was outstanding, friendly and efficient. Will use againJames T.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Patrick P.
This location was great.amanda H.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Paul C.