Customer did not leave a comment.Carlton C.
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Called 800 number to make a reservation - a 58 min wait time was given. Did receive a call back. Confirmed reservation for a 15 foot truck at $29.99/day. Arrived at rental location at designated time, truck was not available. Was offered a 20 foot truck at $39.99/day. A classic bait and switch. Absolutely unacceptable. Office staff would not honor contract pricing. To improve, you must answer phone quicker, provide the service agreed upon. I will not be back.William B.
Customer did not leave a comment.DYLAN S.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.EDWIN B.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.CHERYL M.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.THOMAS D.
Very nice people there. Very helpful during a difficult time for me. They are true professionals.Christopher P.
Customer did not leave a comment.DAWN S.
Is was 40 minutes from the nearest location from where I was going and then no one answered the phone when I called before they closed.Crystal U.
Customer did not leave a comment.James J.
Customer did not leave a comment.JENNIFER K.
Someone did not write the correct mileageHARVEY N.
The lady that helped me was AWESOME. She really knew her job and worked hard to help me, I wish she worked for my company.William T.
Customer did not leave a comment.ROBERT C.
Return required by 9AM. Store not open. Had to go through online checkout, which was a PITA. Location was not the one scheduled online. It was 8 miles from town, which lowered the available contract miles by 8 miles. My available contract miles were lowered by 29 miles, which cut it close. Your online scheduling system led me to believe that the pickup / return sites were local to me, with my planned move well inside the 197 miles allowed. As it happened, I had only 13 miles left. Very misleading and deceiving.William H.
it was very convenientFranchette B.
This was great! Exactly what I needed. The equipment was clean and ready for use. Thank you!Deborah S.
Customer did not leave a comment.Wade J.
Customer did not leave a comment.Robin B.
Customer did not leave a comment.LAUREN G.