Customer Reviews for Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Everything went smoothly, had no hassles

Rating:

5.0

No improvement needed!

Rating:

5.0

The only thing is had bugs in the van !!! Bed bugs ..

Rating:

5.0

Need new vehicle

Rating:

5.0

Very reliable transportation when needed. Thank you for a great rental, van was spacious, clean and easy to drive. Will do this again when I need too.

Rating:

1.0

They overcharge me and took one hr. The lady was trying to micromanage someone else

Rating:

5.0

Ladies at the front were very helpful and easy to talk to

Rating:

5.0

Awesome service

Rating:

3.0

They told me they had a 15ft and when I arrived for my reservation, they didn’t have it. I was stuck with a 10ft, and they said “Oh, sorry the person training made a mistake.” The truck was also dirty inside with grass and all kinds of debris

Rating:

5.0

Great staff!

Rating:

2.0

Check engine light was on Make sure you take pictures of gas and mileage. Charged me an extra 25$ for gas after i put the correct amount.

Rating:

3.0

First when we opened the doors to the van it smelled like some type of animal poop... The registration and the safety check was way pass the due date.. luckily we weren't pulled over for that.. But other than that overall I would say it's alright..

Rating:

3.0

They should ensure the brakes are in good working order. When stepping on the brakes, the truck pulls hard left. This was reported upon returning the truck to the customer service representative and also the manager. Shocks need replacing too. We also received the truck with NO GAS. They apologized and said we would receive a credit upon checkout, if we returned the truck 1/4 full. This was unacceptable because we were on a tight time crunch, and had to stop at the gas station for fear we would run out of gas on the road. The customer service person said they were unable to put gas into the truck as preparation because it was against policy. This policy makes it very inconvenient for the customer

Rating:

2.0

First of all, you wouldn't over charge the next customer. I was charged a ridiculous amount for a 10' truck that was supposed to be $29.95 and the insurance of 15.00 and the mileage was 22 miles at $1.39 per mile. The gas tank was less than a 1/4 left inside of the truck. They charged me an extra $87.00! They said it was fuel charges. They didn't even check to see where the fuel was at! Also.... They had the truck in a dirt area on the bottom and they told me to go look at the mileage and the fuel on the dash, fill out the form and bring it back to them! Why don't they had me walk all the way down to do that before giving me the keys! Why can't they do it before they rent it out to people. They just sit there.

Rating:

4.0

Your receptionist agent was very accommodating and professional. The equipment was well kept but the horn didn't work while in use. When the truck was off in park the horn works

Rating:

5.0

David was amazing! He was helpful, kind, and overall an incredible employee. We hope he receives the recognition he deserves!

Rating:

4.0

Nothing!

Rating:

5.0

Nothing to improve. everything from start to finish was phenomenal! everyone was very professional, friendly, and straightforward. It was extremely easy and hassle free. definitely would love to use this location forever from now on! -take care of your employees here, they are taking care of your business!!! 😃

Rating:

4.0

Service was awesome. The vehicle, over all, was good. However, the passenger side mirror was a problem. The adjusting not was gone. The mirror kept turn outwards. I was not able to see any vehicles directly besides me. I believe that's an accident waiting to happen. Also the wiper blades need replacing. The wiper kept smearing.

Rating:

5.0

The people were very friendly, but the fact that they are located behind a gate that closes at 6 is a little frustrating. It would have been more convenient if I could have dropped off the truck in the evening when I was done instead of before work the next day.

Rating:

5.0

We were a little confused using the website for estimating pricing, but in the end it was all good.

Rating:

5.0

Excellent customer service! Rated a big 10!

Rating:

3.0

This location charged me for insurance when I put on my reservation that I did not want it and then again in the store I said I didn’t want it. They said they would take it off and then emailed me saying they can’t take it off per U-Haul policy. Very disappointed in the shady business practice.

Rating:

3.0

Update to newer model box trucks

Rating:

5.0

The customer service representative that helped me with checkin was very friendly, courteous and thorough. Many thanks! I'll be renting from this location again, soon

Rating:

3.0

If customer request hardcopy receipt of truck rental, this means the staff needs to complete return process of actually checking mileage and fuel level at time of return. Customer prefers to know the exact amount being charge to credit card to be able to detect suspicious activity on credit card account. Unfortunately, UHAUL rental on Oahu is a monopoly against individuals residents.

Rating:

3.0

The truck was infested with roaches at various stages of life which tells me that the truck has been infested for quite some time. Luckily for me, I was not moving any furniture or household items or I would have been livid & stuck paying an exterminator to rid my home of roaches! They definitely need to have their fleet sprayed & decontaminated. Not cool at all. Also the truck was past due for an oil change. However, the staff was super nice & helpful.

Rating:

5.0

Nothing everything was awesome.

Rating:

5.0

Very smooth transition with both pick up and return! Keep up the good work!!

Rating:

3.0

All employees should be on the same level of communication.

Rating:

5.0

Additional good comments: Office clean, agents efficient and friendly

Rating:

5.0

No improvement everything was nice and smooth.

Rating:

2.0

The truck was not ready. One lady was on the phone trying to book flights for her family for vacation and the other lady was upset because the guy left work early and didn’t clean the truck so she had to do it. The A/C didn’t work most of the time either. I let them know about that when I turned the truck back in. I asked if there was anything else they needed from me and she said no, and I was already billed and that was all. Today I got charged another $40. I’m disappointed with the customer service and quality of the truck for what I was charged.

Rating:

5.0

Nothing I can think of to improve. Everything was fast & easy. Very clean new pickup trucks for rental. Rental agent Rychelle was friendly and cordial. Will rent again when needed.

Rating:

3.0

Per info on the truck. The tire pressure wad low n maintenance light wss on. That mafe me a little nervous. But the agent esd very friendly

Rating:

1.0

I was charged an additional $214.00 jist cause i delivered it nack 40 min. late! thats so laim!

Rating:

5.0

Maybe newer box trucks. Front office personel are really nice. Wonderful people to do business with

Rating:

5.0

customer service was so easy to work with and it was super easy to return

Rating:

5.0

Thanks for the great service! Also, the helpful and knowledgable staff.

Rating:

4.0

car safety inspection expired. 07/2024 overall the experience is good that the front desk is professional and nice.

Rating:

2.0

After my reservation was confirmed and guaranteed for a 20’ truck rental, arriving to location I was told they had no truck and I wasn’t able to have one I was guaranteed. After receiving a smaller truck for only 10 dollars less I proceeded to my home where upon enter the container I rolled my ankle from a square that was caved in on the floor. I continued to hurt my ankle from the square as well as my moving team. If it costs 1.79 per mile for any truck it is not correct to only charge 10 less for a larger truck. When the space would have save me nearly 18 extra miles or 32.22 dollars. I am thoroughly unimpressed and will not be using U-Haul again and will return to using Home Depot. The truck also had a ticking in the motor and a smashed mirror. Was not up to standards for the price paid.

Rating:

3.0

The truck had a broken side mirror. There was a bent and loose panel in the back of the truck. Engine sounded terrible. Brakes were weak.

Rating:

3.0

The truck was fine and one of the customer service agents was great but one was vey rude and just didn't seem like he wanted to be there.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Convenient Location. Helpful Staff. Priced Right! Mahalo!!

Rating:

5.0

The staff was very accommodating, friendly, and professional. The transaction was seamless. Made the transporting process simple.

Rating:

4.0

Truck smelled so bad of someone previously smoking in it it was also dirty Safety and registration is expired. Oil change warning is on. Truck drove fine tho and it was not bad to drive at all. Had to wash my clothes right after.

Rating:

4.0

Excellent customer service at the front desk pick up..Thanks again.

Rating:

1.0

The 20 foot uhaul had 2 tires flat when we drove it home. And gas was 1/2 full.

Rating:

5.0

We have had a storage unit at the Waipahu center for years, and having the UHaul rental right there has made our life so much easier. Always smiling and friendly faces when we come in. It makes for a great experience.

Rating:

4.0

Vehicle registration was expired over 5 months. Front end of vehicle was rattling.

Rating:

5.0

Inflate tires, clean windshield inside

Rating:

5.0

Excellent service and product; online reserving, checking in, extending the rental and checking out were so easy. Thank you!

Rating:

4.0

Awesome Customer Service. Will use this location again in the future.

Rating:

5.0

No comments at the moment.your staff was very good and I was satisfied with my rental truck from your company.

Rating:

5.0

Friendly prompt service. Easy in and on the road!

Rating:

3.0

Over charged for Dolly, was told $7 dollars and was then charged $20 😒

Rating:

5.0

I am happy every time I rent with waikele guys

Rating:

4.0

Friendly staff and clean truck

Rating:

5.0

No change, prompt and fast service. Love it

Rating:

2.0

I took the U-Haul at 1/2 tank, and was handed a document indicating how many gallons to put in the vehicle depending on which gas line it was at. I don’t know if this was intentional, but the line indicated I needed to add 18 gallons of fuel to get it back to 1/2 tank. Instead of a half tank that put it on full at over $90 out of my pocket. I was still charged the normal rate although I was lied to and tricked into filling the tank.

Rating:

5.0

Vehicle took over 20 min to get started the second day of my rental. A/C would randomly stop working.