Very satisfied for the service..
Richard A.
Customer Reviews for Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Maralene A.I forgot to get the gentlemans name, but the guy who helped me was so friendly and made everything clear and easy!
Shawncey D.Customer service was great and the gentlemen that helped me described all the details very well. First time ever driving a uHaul and it wasn't the best experience. AC was broken so it was boiling hot in the vehicle. Needed to roll windows down. While returning the uHaul, as I was getting out, I get cut up on my calf from a spring that is poking out from the driver seat. I now have a long deep cut on my calf that hurt like hell. All in all, amazing customer service, bad driving experience.
Austin T.Excellent customer service
Lauralyn F.Outstanding customer service!
Cleveann D.Nothing they were Friendly Fast and Efficient. Kama was fantastic!
Sarah S.Amazing customer service as always!
Nick K.The customer service agents were super friendly.
Leah V.Friendly staff and fast service. Not a crowded location and with good parking stalls. Happy to recommend this location for rental to anybody who needs a van or truck. The prices are GREAT too!
Kaipuaolamaikak D.Great customer service
Janaire fransico K.No complaints, extra friendly staff and courteous. Customer service is always a great selling point. Mahalo for the experience AG
Andrew G.The process of rent was explained in detail which I really appreciated since I've rented previously from U-Haul and didn't get everything explained.
Desiree M.Add more signs pertaining to where the office is.
Christian K.Excellent service
eliseo A.super friendly staff!
patrick N.Everything was very good. Excellent customer service in and out.
Gordon C.Two thumbs up and worth every penny to not have to call my friends for their pickup truck just to grab a simple bulk item from my local store. My new go-to!!!
Kym J.This was so easy to pick up Cargo Van. Service was fast efficient. Van was in good shape. This U-Haul is in area where far from city bus just in case potential customers don't have car and to actually go pick up U-Haul rental but it worked out great. I was able to move in my new apartment with this Cargo Van
desiree M.Mahalo to David! He was so friendly and very helpful.
Sarah Bessie D.The rental process was very easy. note mileage and gas level. I used my phone to take pics and do a walk around video to record all preexisting damages. Went back to complete the rental process. I got the cargo van. Lots of blind spots so can be stressful to drive. Planning my driving routes carefully and the intended lanes to drive on, made it easier on top of setting the side mirrors correctly.
Arthur Y.Everything was excellent, people in the front. Desk were really awesome and nice. Definitely with use them again. The only thing I don't recommend is the a MovingHelp service
Christopher T.Roll up door was rusted and got stuck in the up position twice during my one day rental period. Luckily I was able to eventually unstick it both times after a lot of trouble.
Paul M.I apologize but I find the receipt to be ridiculous for a 10†truck. It was supposed to cost 29.99 but for some reason ended up being $154. Please make it make sense. safe ride coverage fee pulse mileage rate should not have made the receipt amount this high. I am just trying to figure this out.
Jaylan S.none
Jan R.Everything was great!
Shane W.Pls consider add8ng a flat bed truck and extended cargo van
Norman H.They are so nice
Amelia M.Communication and receptive to customer needs
RITAKO R.Trucks need maintenance before next rental, one truck had low tire pressure, other truck had a screech sound upon starting that last for 5 minutes. But overall customer service was great and information was clear upon rental.
Robin K.Thanks and merry Christmas
Shann F.Don't change .it was very convenient. I will rent again definitely
Tanner P.No comment
LIONEL L.Awesome customer service at this location. My disappointment however is with the poor maintenance of the vehicle. - poor alignment, experienced temperamental drifting, not safe. - left side door has to be slammed in order to be closed fully. - lock to secure cab doesn't work, making it easy for anyone to take u-haul's or anyone's belonging.
Logan B.Pls consider adding an extended cargo van or a flat bed based on cargo van
Norman H.OMG!! They legit saved me, they were flexible, friendly and gave me the best customer service. I truly appreciate the ladies at this location, truly. They have no idea how a little empathy from them went an extreme way for me. Thank you thank you thank you
Vertrisa O.Make final invoice available once the customer returns the truck. No final receipt was provided to the customer upon return of the truck even though it was still working hours.
Dare O.No driver window handle. Company not accommodating to extend rental for two days. So was able to bring rental back a day earlier.
Harry R.Your company needs to start changing windshield wiper blades on at least an annual basis! When I pick up a truck in the morning most have windshield wipers that don't even clear the moisture off ! Today, I could barely see out the window and the wiper blade was torn. This is NORMAL for U-haul trucks. This is a safety issue and your company is being cheap by not maintaining this important safety issue!
Dan R.Great customer service at this location.
Hershel S.Everyone was very friendly and welcoming.
Derrick F.The guy who helped me this morning was very friendly and helpful! Will definitely come here again when needing a bigger vehicle.
Jewel T.Renting the u haul was super quick and easy! The truck was clean and ready to go. Staff was nice and friendly!
Erica B.The two front counter ladies were great! Made my experience fast and easy.
Angel R.Awesome customer service and very friendly!
Wendy V.Beyond amazing customer service!
AnaLucia G.Staff was very friendly and helpful. Process to pick up and drop off truck was very quick and efficient. Would definitely use again and recommend to others.
Brandin S.David helped us and he was very professional and courteous. We hope you recognize his outstanding service.
Herman L.Quick easy and fun! Thanks!1
Marie A.The location says you can return vehicle 24/7 with after hours self-drop off and a key drop off box. The security guard up front stopped me and told me we were not allowed to drop off after uhaul is closed. This is the only point of entry to get to uhaul. This needs to be clearly stated on the front door or in the rental agreement paperwork. As of now the front door says 24/7 drop off.
Bryan P.Wonderful customer service
Cheryl R.The service was outstanding and people were very genuine!
Wayne M.Mahalo. We will definitely use U-Haul again (your location ) for our future office needs. Berny Luning Kulia Homes (Ho`opili)
Bernadette L.E V E R Y O N E at Waikele Uhaul facility was so helpful and pleasant. David made my checkout so easy. I've rented from this location several times and would only rent from this location! I highly recommend this facility. Moving can be so stressful, their staff helped me with my move by making it so easy to pick up and return. They also offered a dolly. Thank you for being so pleasant and easy to work with!
Maria B.Staff was extremely friendly and helpful.
Joey G.David, the representative that assisted me, went above and beyond to make my experience amazing. He is amazing!
AARON N.Nothing, everything went smoothly. Online booking was easy, picking up keys and Information provided by office staff was on point! In addition, packing supplies availability here at the store came in handy. All in all, loved the service I was shown! Very aloha and welcoming! Mahalo, M. Kea
Moreen K.Friendly and expeditious service! My new favorite U-Haul! Much Mahalos!
Yvonne L.The location was difficult to find, and far from the highway and other businesses.
EDWARD C.Very efficient pick up and return process. Friendly staff.
George M.Air conditioner for the truck.
Dolores B.Customer service was great
Lamar T.All was great. Customer service was excellent. Reps were very polite and knowledgeable. Thank you so much.
Gloria A.None
Arlen M.The receptionist was very helpful and courteous. She was very patient, and explained everything throughout yhe entire process. We appreciate this, and will rent from here again.
kaipo Y.