Customer did not leave a comment.JUAN S.
Customer Reviews for Storage Solution Lancaster LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have had an extra great experience if they did not over charge my card. I was charged initially $74.88 then I kept the truck one extra day and was told they would charge my card the difference $35.87 however they took the $74.88 and put $111.83 instead of the $35.87. So now my account is negative money I really need during MOVING! So I called the place I got it from and they tell me I had to wait 24 to 48 hrs to speak with a manger! I ended up having to call my bank and have them take there hold off so I could get gas and feed my children. $74.98 is a big difference when I'm trying to move in and get situated somewhere. I would also like to add that the woman who helped me was very nice and caring but the situation sucked.Erica C.
Customer did not leave a comment.SIERRA K.
Customer did not leave a comment.veronica F.
Keep the good work going onCHARLIE D.
No need to improve. Very satisfied with the service and on-line submissions.Roel A.
Customer did not leave a comment.Esperanza P.
I accidentally put more gas in the van than i was supposed to. Almost filled it up. I got a little lost coming in to drop off the van went 5 miles over and i was still billed for it even with the full tank of gas i put in it. I was told the company wont honor that and i think with all the money Uhaul makes thats pretty petty to wanna still bill me for the few extra miles coming backLoyal E.
Customer did not leave a comment.Evangeline J.
Customer did not leave a comment.Jennifer U.
Customer did not leave a comment.Garett D.
Maribel was great! She made the whole process easy, fun, and explained everything in detail. She even recommended places where I could get rid of old matresses, paint, oil, & old electronics at no charge! She was so helpful and so friendly I am definitely recommending her location to everyone I know. FIVE STARSBenny C.
Customer did not leave a comment.Emery W.
Great customer service!!Davit H.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Wilber A.
My husband & I waited over an hour to get the truck due to the system. The system wouldn't take our information. Connie tried 4 times. It was very frustrating. Connie was nice about it. The truck was dirty, but it ran really good.Luis G.
Customer did not leave a comment.Luis G.
The experience was really positive! Maribel and Connie were both really helpful and gave us a great experience. We will definitely come back to this location for any future u-haul needs because of the service they provided.Danny S.
Was able to rent the truck I needed on very short notice. Will do business with again.Ausberto E.
Customer did not leave a comment.Jens H.
Attendant at the Anaheim location provided wrong information regarding drop of location of truck. He told me I could drop of truck at any location. The attendant at the Lancaster drop of location told me I could be charged 250.00 for dropping truck of at Lancaster location. Even though this was the exact location I had requested at time of rental truck. I had to point out the crack windshield on the truck to the Anaheim Attendant. He did not even know it was there. not a good experience with U-Haul this time.LOUIE B.
Customer did not leave a comment.victor W.
Customer did not leave a comment.ron K.
Mariblla and Connie were wonderfulSigurd P.
Nothing my experience was good and I will definitely go backJennifer J.
Customer did not leave a comment.ollister W.
Customer did not leave a comment.Debra S.
Women in office were great, but computer was down most of the day and their calls to management did not provide any solutions. This slowed us down and was frustrating. Technology is helpful if it is dependable......bill K.
Customer did not leave a comment.Randy H.
Experience was really good. Only comment would be that it felt weird returning the vehicle without someone being there. I dropped it off 4 hours early, so it is probably my fault, but I like getting the verification that the gas is good and the mileage is correct when I drop off.JASON S.
Place is ok can only get to from one direction. Very pleasant people.Tom L.
The process was quick and easy. Maribel was extremely pleasant!Cynthia H.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.APRIL W.
It was amazing. The staff at storage solutions went above and beyond!! A+++Jon R.
Customer did not leave a comment.Sandra S.
Excellent costumer serviceDavid S.
Excellent service!! Heather was very courteous and and gave us excellent customer service. We loved the convenience of picking up truck after hours with our mobile phone.Lisa H.
Extremely helpful when your Feeling Vulnerable and your earthly belongings are in a Truck, temporary although the genuine warm smile of a friendly human CUSTOMER SERVICE is priceless, All Glory to God , MarisaMarisa L.
The customer service was great at this location would definitly recomend storage solutions to others they were helpfull and courtious thank youRaul M.
Wonderful customer service a plus no need to change anythingChris N.
The team at Storage Solutions were kind, professional, and accommodating. I would highly recommend this location to friends and family.Kevin G.
Maribel was extremely helpful and got me what I needed with literally no time in advance. I hightly recommend this place as you will not be disappointed...ruben M.
Customer did not leave a comment.Robert S.
It would be hard to improve on the efforts Maribel puts forth in her job. She was absolutely wonderful.Charles R.
Love Armando!!! great guy helped out a lot!Lakendra F.
They were very accommodating on a last minute rental I needed. Assistant manager Mirabel was a sweetheart, very professional and a pleasure to deal with. If you need a Uhaul, I highly recommend this location.Byron D.
The customer service at the U Haul office that I used was outstanding. The personnel (Armando and Marrabel) were courteous, knowledgeable, and thorough; their service started with a warm welcome and concluded with a sincere goodbye. I genuinely appreciated the way I was treated.Raymond J.
Great customer service Maribel.Almando C.
Customer did not leave a comment.
Customer did not leave a comment.David G.
Very friendly an professional loved the way they were on top of things.. I will recommend to everyone. Thanks for the great experience..Rudy P.
They were excellent people I was treated with respectMAURO M.
I never ask for anything free. I personally use U-haul every few years to move stuff. As I can remember used 3 different places to rent from in the years. First 2 where as I remember where not customer friendly as I remember from my previous experiences and Marybell (Unknown if this is the correct spelling) at Storage Solution, Lancaster, Ca. was quick and very customer friendly. I rarely rate anything, person or place because of bad experiences after rating, Since U-haul is asking I will give it AAAA and 15/16th's of an A. Unknown who does the Maintenance. The truck I rented needed a little TLC. Something about a corner temporarily repaired with tape and the truck exterior needed a bath, Mechanically sound and drove very well. Thank you for the great customer service and will be back there.Paul C.
Marybell gave excellent service couldnt ask for a better person!!arthur M.
Thank you.Carlas C.
Customer did not leave a comment.Laraine C.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Yvette S.
Though this young Lady was,friendly... and her courtesy was excellent! The experience thar led me to her was deplorableWillie H.
Nothing, customer service was very helpful and friendly, since I'm new to the area I was given some good suggestions as far as where to go for entertainment. Customer service was very pleasantArmalla M.
Customer did not leave a comment.James G.
I've used our company many times and I like it.arturo R.
Customer did not leave a comment.debra H.
Customer did not leave a comment.Loretta P.
Customer did not leave a comment.Carrie H.
Nicci who worked on the office was so kind and helpful. She even cut her lunch short so she could process our Uhaul paperwork. Amazing customer service, she was very kind!Gena A.
Customer did not leave a comment.Vashta C.
nada excelent service.ROMEO P.
Customer did not leave a comment.paul D.
Customer did not leave a comment.David G.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.FELIX G.
Customer did not leave a comment.Thomas B.
The rental location was very convenient and the customer service rep was very accommodating and very helpful.Carol I.
I had an excellent experience! Will be back for future rentals!Zoila S.
everything was great.Robert B.
Customer did not leave a comment.CARLA P.
Customer did not leave a comment.KRISHNA F.
Customer did not leave a comment.BRYCE D.
Absolutely nothing. The person who checked the truck in and out was outstanding! She was very polite, professional and personable!David G.
Customer did not leave a comment.JESSICA M.
Nikki was fantastic! Knowledgeable, courteous and very helpful. I went to another UHAUL location to rent a vehicle. They did not have one available and sent me to Nikki's location. WOW! what a difference in customer service...Nikki was a shining star compared to the first sales rep...while he did find me a vehicle his customer service skills were matter of fact and lack luster...I went to Nikki's place and found a sales person that was glad I was there, cheerful and welcoming - she couldn't do enough for me - I rent every 6 months and she has won me over - I will drive the extra distance just for her!!! Thanks again, Ms Nikki!karen E.
Customer did not leave a comment.natalya G.
Customer did not leave a comment.luis M.
Customer did not leave a comment.CRAIG W.
There something wrong with that gas pedal i only used a quarter tank. Of Gas it cost $28.00 for a quarter tank .then the employee. There said it was on half a tank when i checked the uhaul so she told me tocheck and when i did it was far below that mark and i told the employee. So she re checked. And corrected her error and initialed the error.i think i was over charged and that uhaul truck needs to be serviced..not good wont go back to that location i felt ripped off when i left the location.terrible experience.michelle W.
They rented me a truck with a leak on the gas tank and if I had not included the insurance . They would have properly hold me responsible . When in fact it was irresponsible of the company not to inspect the trucks before renting them out.Mary P.
Very friendly and profesional. Location was easy to find.FABIOLA Y.
Customer did not leave a comment.JENNIFER S.
add cross street of u haul locationSALLY R.
Nothing she was coolALBA V.
The associate helping us, Anthony, was unknowledgable and very unprofessional. After asking us multiple times for the drop off zip code, he still managed to accidentally place the order as an in town move and same location drop off, causing us to have to pay more fees and pay WAY more than we were quoted. It felt like a bait and switch. AND the truck didn't even have a full tank of gas, it had a half a tank!! And we had to fill it all the way up upon returning. We were very disappointedALEX N.
The woman working the counter was super friendly and understanding will use and recommend this location againRYAN W.
Customer did not leave a comment.ELLEN F.
The fuel gauge didn't work. It just from less then half tank to full. They did take care of me.Benjamin B.
Customer did not leave a comment.CYNTHIA V.
Keep up the good service & helpful manner.THOMAS C.
Customer did not leave a comment.KEN W.