Staff was so nice and accommodating! Much more pleasant experience here than at some of the bigger uhaul locations!Dustin M.
Customer Reviews for Storage Solution Lancaster LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing...service was outstanding!!KIMBERLY K.
There isn't enough parking! I was charged the estimated price on my credit card but given receipt for price I should have been charged. When I called the office I was told I had to call corporate office! 🙄 Of course no answer left call back info. No call back. I see that U Haul have a lot of complaints. I will not be using them again. 😤 Also the $19.95 truck is false advertisement. Very Poor business practices for such a successful operation.Lynda W.
Customer did not leave a comment.Alex H.
everything was excellent. No improvement needed.William E.
Customer did not leave a comment.CARMEN A.
Customer did not leave a comment.NORMAN S.
Customer service was great and attentative. Great experienceCruz C.
Customer did not leave a comment.AMETRIA L.
Customer did not leave a comment.Montgomery T.
This is my second time at this location dropping of a van and now a truck. The ladies here are wonderful, easy to talk to and very helpful. The dropping off of both vehicles was very easy. We had a situation with the quantity of gas in the tank but Maribel Solano and the other lady went out of their way to resolve it and they did. Thank you ladies!!SANDRA Z.
Customer did not leave a comment.DONALD H.
No improvement needed. Drop off was easy and will definitely use this Uhaul location again.AZEALIA V.
Very knowledgeable nice manager I will be a repeat customer thank youWILLIAM D.
Customer did not leave a comment.JAMAL A.
Customer did not leave a comment.NORMAN S.
Hi.Unfortunately I have ended up at this location and rented a one of there box truck.when I got the truck it was dirty but I wasn't care.today I brought it back and there were a different lady working.she looked inside of the box and said that is dirty and she is going to charge me $25,i end up swiping it.I rented this truck to buy some new furniture for my house and I could not make it dirty with clean boxes.After I clean it she said that my gas is just a little bit less and she's going to charge me for a gallon witch is almost $9:))). Ridiculous.very disappointed the worst experience ever.I have never had this kind of experience with uhaulARA S.
Customer did not leave a comment.ARSEN S.
We signed up for a mobile pickup, but it didn't register and we had to wait for the office to open which delayed us by a half an hour. Information that I had already entered wasn't 'in the system' for some reason and I'm annoyed we had to do it again, delaying us for no good reason. Also we are HIGHLY suspicious off the gas level reported upon return of the truck. We drove less than 15 miles... I put $15 worth of gas in the tank immediately before returning the truck and verified it was above the required level. But it was somehow well below that and we were charged another $20... I don't believe that and suspect someone recorded this wrong or somebody stole fuel from the truck. It's not a secure tank. Not sure we will use this location again as a result. Somewhat unprofessional and not very secure.Marian H.
Customer did not leave a comment.JUAN S.
I would have had an extra great experience if they did not over charge my card. I was charged initially $74.88 then I kept the truck one extra day and was told they would charge my card the difference $35.87 however they took the $74.88 and put $111.83 instead of the $35.87. So now my account is negative money I really need during MOVING! So I called the place I got it from and they tell me I had to wait 24 to 48 hrs to speak with a manger! I ended up having to call my bank and have them take there hold off so I could get gas and feed my children. $74.98 is a big difference when I'm trying to move in and get situated somewhere. I would also like to add that the woman who helped me was very nice and caring but the situation sucked.Erica C.
Customer did not leave a comment.SIERRA K.
Customer did not leave a comment.veronica F.
Keep the good work going onCHARLIE D.
No need to improve. Very satisfied with the service and on-line submissions.Roel A.
Customer did not leave a comment.Esperanza P.
I accidentally put more gas in the van than i was supposed to. Almost filled it up. I got a little lost coming in to drop off the van went 5 miles over and i was still billed for it even with the full tank of gas i put in it. I was told the company wont honor that and i think with all the money Uhaul makes thats pretty petty to wanna still bill me for the few extra miles coming backLoyal E.
Customer did not leave a comment.Evangeline J.
Customer did not leave a comment.Jennifer U.
Customer did not leave a comment.Garett D.
Maribel was great! She made the whole process easy, fun, and explained everything in detail. She even recommended places where I could get rid of old matresses, paint, oil, & old electronics at no charge! She was so helpful and so friendly I am definitely recommending her location to everyone I know. FIVE STARSBenny C.
Customer did not leave a comment.Emery W.
Great customer service!!Davit H.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Wilber A.
My husband & I waited over an hour to get the truck due to the system. The system wouldn't take our information. Connie tried 4 times. It was very frustrating. Connie was nice about it. The truck was dirty, but it ran really good.Luis G.
Customer did not leave a comment.Luis G.
The experience was really positive! Maribel and Connie were both really helpful and gave us a great experience. We will definitely come back to this location for any future u-haul needs because of the service they provided.Danny S.
Was able to rent the truck I needed on very short notice. Will do business with again.Ausberto E.
Customer did not leave a comment.Jens H.
Attendant at the Anaheim location provided wrong information regarding drop of location of truck. He told me I could drop of truck at any location. The attendant at the Lancaster drop of location told me I could be charged 250.00 for dropping truck of at Lancaster location. Even though this was the exact location I had requested at time of rental truck. I had to point out the crack windshield on the truck to the Anaheim Attendant. He did not even know it was there. not a good experience with U-Haul this time.LOUIE B.
Customer did not leave a comment.victor W.
Customer did not leave a comment.ron K.
Mariblla and Connie were wonderfulSigurd P.
Nothing my experience was good and I will definitely go backJennifer J.
Customer did not leave a comment.ollister W.
Customer did not leave a comment.Debra S.
Women in office were great, but computer was down most of the day and their calls to management did not provide any solutions. This slowed us down and was frustrating. Technology is helpful if it is dependable......bill K.
Customer did not leave a comment.Randy H.
Experience was really good. Only comment would be that it felt weird returning the vehicle without someone being there. I dropped it off 4 hours early, so it is probably my fault, but I like getting the verification that the gas is good and the mileage is correct when I drop off.JASON S.
Place is ok can only get to from one direction. Very pleasant people.Tom L.
The process was quick and easy. Maribel was extremely pleasant!Cynthia H.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.APRIL W.
It was amazing. The staff at storage solutions went above and beyond!! A+++Jon R.
Customer did not leave a comment.Sandra S.
Excellent costumer serviceDavid S.
Excellent service!! Heather was very courteous and and gave us excellent customer service. We loved the convenience of picking up truck after hours with our mobile phone.Lisa H.
Extremely helpful when your Feeling Vulnerable and your earthly belongings are in a Truck, temporary although the genuine warm smile of a friendly human CUSTOMER SERVICE is priceless, All Glory to God , MarisaMarisa L.
The customer service was great at this location would definitly recomend storage solutions to others they were helpfull and courtious thank youRaul M.
Wonderful customer service a plus no need to change anythingChris N.
The team at Storage Solutions were kind, professional, and accommodating. I would highly recommend this location to friends and family.Kevin G.
Maribel was extremely helpful and got me what I needed with literally no time in advance. I hightly recommend this place as you will not be disappointed...ruben M.
Customer did not leave a comment.Robert S.
It would be hard to improve on the efforts Maribel puts forth in her job. She was absolutely wonderful.Charles R.
Love Armando!!! great guy helped out a lot!Lakendra F.
They were very accommodating on a last minute rental I needed. Assistant manager Mirabel was a sweetheart, very professional and a pleasure to deal with. If you need a Uhaul, I highly recommend this location.Byron D.
The customer service at the U Haul office that I used was outstanding. The personnel (Armando and Marrabel) were courteous, knowledgeable, and thorough; their service started with a warm welcome and concluded with a sincere goodbye. I genuinely appreciated the way I was treated.Raymond J.
Great customer service Maribel.Almando C.
Customer did not leave a comment.
Customer did not leave a comment.David G.
Very friendly an professional loved the way they were on top of things.. I will recommend to everyone. Thanks for the great experience..Rudy P.
They were excellent people I was treated with respectMAURO M.
I never ask for anything free. I personally use U-haul every few years to move stuff. As I can remember used 3 different places to rent from in the years. First 2 where as I remember where not customer friendly as I remember from my previous experiences and Marybell (Unknown if this is the correct spelling) at Storage Solution, Lancaster, Ca. was quick and very customer friendly. I rarely rate anything, person or place because of bad experiences after rating, Since U-haul is asking I will give it AAAA and 15/16th's of an A. Unknown who does the Maintenance. The truck I rented needed a little TLC. Something about a corner temporarily repaired with tape and the truck exterior needed a bath, Mechanically sound and drove very well. Thank you for the great customer service and will be back there.Paul C.
Marybell gave excellent service couldnt ask for a better person!!arthur M.
Thank you.Carlas C.
Customer did not leave a comment.Laraine C.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Yvette S.
Though this young Lady was,friendly... and her courtesy was excellent! The experience thar led me to her was deplorableWillie H.
Nothing, customer service was very helpful and friendly, since I'm new to the area I was given some good suggestions as far as where to go for entertainment. Customer service was very pleasantArmalla M.
Customer did not leave a comment.James G.
I've used our company many times and I like it.arturo R.
Customer did not leave a comment.debra H.
Customer did not leave a comment.Loretta P.
Customer did not leave a comment.Carrie H.
Nicci who worked on the office was so kind and helpful. She even cut her lunch short so she could process our Uhaul paperwork. Amazing customer service, she was very kind!Gena A.
Customer did not leave a comment.Vashta C.
nada excelent service.ROMEO P.
Customer did not leave a comment.paul D.
Customer did not leave a comment.David G.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.FELIX G.
Customer did not leave a comment.Thomas B.
The rental location was very convenient and the customer service rep was very accommodating and very helpful.Carol I.
I had an excellent experience! Will be back for future rentals!Zoila S.
everything was great.Robert B.
Customer did not leave a comment.CARLA P.
Customer did not leave a comment.KRISHNA F.
Customer did not leave a comment.BRYCE D.