lady in the office was friendly and helpful... office attractive.. U-Haul easy to use a problem with the payment code for the movers, but it was easily solved
BethAnne M
Customer Reviews for Storage Solutions Liberty Lake LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service thank you
Calvin BKeep the guy that checked my truck out, he was fast and knew what he was doing.
FRED BYou guys were great.Will be back next week.Thanks R.P.
RICHARD PThis is WA state........The employee had to saw off the lock to gain key access because the lockbox was frozen. We had a very scary time because the truck did not have snow tires Trucks should be outfitted for winter in snowy states.
Craig JMatthew was so helpful, friendly, informative. Greatly appreciated his assistance
KAREN MCustomer service was truly outstanding. The moving van was super clean and worked flawlessly.
PATRICK AGreat job!
JOEL BI rented a truck for a day with charges $30, I return the truck without gas so I figured another $30 plus the Safelite which is 15 about 75 bucks I'd already been charged a hundred and now I'm being told it's 1:40 and you guys have attempted to charge my card repeatedly for completely different amounts and none of the adds up. When trying to talk to the manager at the location about it he was completely rude to me and hung up on me. The $100 that I've paid should completely cover my bill and until I speak to somebody above Matthew I said location to resolve this issue you guys have been blocked from accessing any amount on my card. Again my bill should already be paid in full however I would like an explanation of the random amount attempting to be charged from this location on different days different times it's really weird and shady
ASHLEY MNothing- thanks
PHILIP OExperience was good overall except reservation. Attendant didn't explain how to pick up early if they were not in the office. Reservation was at 7am and couldn't pick up until 9am when they opened.
Blaine AUnbelievable customer service
David EEasy to reserve a truck on line, it was clean and ready to go when I got there. Quick check out and return process as well. Definitely use this location for any future needs.
David VGreat customer service. Friendly and efficient. Will definitely use again.
Luke QThey are very accommodating and customer service is something they definitely take pride in. I’ve been dealing with Storage solutions off and on for 28 years I highly recommend them..
MARLA FThe gentleman that I was talking to about renting the truck was very professional and kind. Answered every question I had and told me step-by-step on how to return the truck. 10/10 would rent again!
Bradley GThe check-out and return process was very quick and easy. The truck was clean and operated flawlessly.
Bruce IConvienent rental location with Sm truck for short distant hauls. Makes it easy to pickup and haul things to off site storage, or buy things they do not deliver.for our location Very handy to have this service!
ALVIN CExceptional friendly service! Great to work with! Flexible!
Donna WA great example of a UHaul site. I would rent a unit to store here if I needed one. I think it is the cleanest UHaul I've seen.
David MI was super happy with this process! It was easy to check in online and they had helpful videos if you got stuck.
Dakota JGreat service
Kimberly BHad a reservation for 7am pick up. We had to wait till 9am, because website said I didn't have reservation and uhall said I did. Gave us a 5 hour time frame.
Mary PThe truck was very old and had over 170,000 miles. It only got 5 miles per gallon which was ridiculous. It was dirty on the outside and very used. I will not be going to this location again.
Audra TSuper friendly and very Helpful!
Danille BNext time you probably should take the lock off the cargo bed, I was unable to use it for whati rented it for, but made it work just using the front seat, besides that everything was excellent,in and out real quick good running truck, I will diffenitly do it again, thankyou
David AI went in to location to reserve a truck for the next day and when i went to pick it up there was no reservation. I sat in my car for an hour (while my loaders were waiting on me) trying to make another reservation and get the keys for the truck. After 3 phone calls i got it. The ramp was covered with dried mud and it was tracked in to my new house. My garage was full of it and my floors were covered with it. I had to take more time from moving to clean it up. I need to rent it again this friday and think a discount would be the right thing to do
Denise HNot sure why I was charged for 6 gallons of gas to 10 miles..
Jeff KTruck died twice in the 2-3 hours I had it. It was very dirty inside the cab and smelled bad, also on paper the fuel level in the truck was very incorrect, a quarter tank less than what it said on the paper. I still filled it up but was still over charged. Friendly staff overall. Still got done what I needed to do but I’d at least like to talk to someone at this location to at least get some kind of compensation for the over charge. Or at least explain to me what it’s for.
Taylor RThe employees were very kind and helpful!
Emily MEveryone was incredibly helpful, and incredibly friendly. I wish all experiences with renting would go as smoothly as this one!
Kyle OThis location is excellent, especially the man who helped me at the counter. He knew I was frantic because I tried to use my cell to pick up my truck. I will not bother with that again! I had no idea I would need a friend to say I am me, or that I might need a passport. When you are at the location, with the moving help waiting, it is not the time to add extra requirements.
Karen LGreat customer service at this location!
Judy GMy reservation was switched from a location that had 24hr access to a location that did not. When I arrived at the new location it was not open and I was not able to pickup my equipment until the opened. When I called customer service to address this I was told I would just have to wait. When the location opened I was not able to use the app to pickup the equipment. While I had the truck it barley started everytime and on the 2nd day I had to call U-Haul roadside to have a battery replaced in the unit. Then when I went to return the unit the app wouldn't allow me to process the return either overall this was a poor experience.
CHRISTOPHER WOutstanding service, have had bad service at other Uhaul dealers but this dealer is the best, highly recomend.
George BThe staff at storage solutions on Harvard rd in liberty lake wa. were very professional and went above and beyond for me and my family,and a special shout out to Jake thank you. Mr. Burns
KENNETH BThe staff at Storage Solutions have helped our move immensely over the last 6 months of house sale prep and moving. We have utilized the storage units, box supply and truck rental.
JOSHUA WNothing to improve, it was a good experience
DONALD WHard to improve on the service we received. Was very satisfiedl
SAUNDRA SGreat customer service!
BRYAN AVery friendly, efficient and helpful staff.
STANLEY CPull the van out so it would be easy get in and leave easily.
Patrick MVery pleased with service and people who helped. Thank-you!
Kirsten AFabulous experience!! Jacob was amazing and super helpful!!
Kelly PThe only thing I can think of is to let people drop the vehicles off closest to them without a huge charge. It makes it stressful when you’ve had a long day of packing, moving unpacking, and then having to go 20 minutes back to where you started to just drop off the truck.
casandra bTreat every customer the way you treated me 😁
RICHARD RExcellent experience from start to finish! Professional and caring! Thanks for all your help!
William RI enjoyed the experience with John. He was helpful and friendly. Not connected to that, when I went to fill the gas tank up after a 30 mile trip, I put in $14.00 and stopped to check the tank and it was way above the amount I started with. I am sure that I could have kept pumping gas into it and made it way more expense to me. It was not full when I picked it up. SUPER not happy about that! Otherwise......
David Byou can actually contact your customers when you make billing errors on their account, advising them that you mischarged them, and had to credit it back, instead of trying to rerun the card for a new payment, before the first one has even been credited back, and let them know you made a mistake instead of hiding it!!!! So shady, I still haven’t gotten a call back from the area supervisor, despite requests. This is completely unprofessional and unacceptable service!!! And you are still trying to charge ME a $30 late fee for YOUR mistake!!!!!! Ridiculous!!!
Danica HGreat service, great employees, just keep doing what you are doing.
Thomas MVery convenient location for me plus the online reservation and check in made it even faster
Kyle ODash plastic rattles a lot. Wipers are bad hard to see at night while trying to drive in the rain
Jamie NThis location was fantastic, the staff was great, the facility was clean and well maintained!
tim sJenna from this location even adjusted her work time on Saturday to come in early and accommodate our moving schedule. She made he checkout/in the process absolutely seamless and efficient - a wonderful experience!
Matthew L