Customer Reviews for Storage Solutions LLC
(U-Haul Neighborhood Dealer)

115 reviews

1990 N Roberts Ave   Lumberton, NC 28358

(910) 671-6697

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 671-6697

1990 N Roberts Ave
Lumberton, NC 28358

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARBRIELLE M. 
Rating:
5.0

The services were Great!!!

DANA M. 
Rating:
5.0

Customer did not leave a comment.

KEITH F. 
Rating:
4.0

Make the pickup and drop off more personal not everyone is savvy even if they have a smartphone. When I dropped it off at 3:00 or 3:30 I did what the lady told me to do and dropped off the key after I filled the truck back up but I didn't get a message on my phone until after 5:30 telling me I was supposed to take pictures of the truck and send them I don't know how to do that number one and I had to drive back into town to take pictures I still don't know how much I owe so as far as pick up and drop off I would give you a two.

JERRI K. 
Rating:
5.0

Customer did not leave a comment.

BELINDA M. 
Rating:
5.0

Customer did not leave a comment.

cynthia L. 
Rating:
1.0

Never received my money back !! It's been 2 days

AKIRA R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN R. 
Rating:
1.0

Got the u haul & the next day it messed up I was on the side the road for 2hours trying to get up with someone for help couldn't seem to get in touch after hours I get someone to get no help just a complaint to make so my dad end up fixing it & then I couldn't stop because of cutting it off I got charged extra money because I was late to return & it was full in gas because I couldn't stop without it cutting off on me so no I wouldn't want nobody going to ya for anything it's wrong & then 4 days later you send a message saying I own ya 108$

Tanisha B. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
5.0

The staff is very helpful in answering questions, and In providing assistance as one begins the venture of moving.

Helen L. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
5.0

The staff were excellent! I enjoyed working with than.

Helen L. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Macan S. 
Rating:
5.0

Customer did not leave a comment.

michelle L. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Lavonda M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
4.0

Customer did not leave a comment.

CHARDARNAY S. 
Rating:
5.0

Service was excellent! In and out with paperwork. All fees explained. Very helpful and friendly staff!

Sylvia M. 
Rating:
5.0

excellent experience for me

myron C. 
Rating:
5.0

Nothing

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
4.0

Everything was good with the truck. There were two issues we experienced. First, we ordered a 24' truck and was only able to get a 15' truck when they called to confirm they could not provide the bigger truck. They reservation should not have been allowed with the selection of the larger truck if not available. They did reduce the mileage amount from 99¢ to 59¢ per mile. Second wanted to add an appliance dolly and one was sitting in the corner behind the counter and I was told they did not rent those for uhaul rentals.

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

ronald T. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

I would suggest spraying the cab with fabreeze or something similar. There was a unpleasant Oder in the cab when we picked it up. This was no fails of the facility. Just a suggestion. We had a great rental experience!

Katherine Z. 
Rating:
5.0

I can't think of anything that was bad. Excellent service.

Lyda B. 
Rating:
5.0

Customer did not leave a comment.

Arlea D. 
Rating:
4.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Storage Solutions in Lumberton is our "go to" location for short term moving needs. The equipment we rent from them is always clean and in top operating condition. The staff at this location are extremely helpful and make the whole process easy and convenient for our schedule. Highly recommend using Storage Solutions and their equipment for small/medium moving situations.

DEANNA S. 
Rating:
5.0

Customer did not leave a comment.

felicia P. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
4.0

Have access to larger trucks. uhaul needs to take the hand dollies out of the trucks--they take up too much space

Michele R. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

Excellent customer service at the location. Recommended equipment was perfect for what I needed to move and less expensive than what I had planned to rent. Van was in great shape. Would definitely recommend to others.

SHERWOOD S. 
Rating:
3.0

Customer did not leave a comment.

Camille M. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Kewanda M. 
Rating:
5.0

Customer did not leave a comment.

LILLY W. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

cassandra M. 
Rating:
5.0

Security deposit on appliance dolly was over the top.

ROD H. 
Rating:
5.0

Don't know of anything that could be improved on. The staff was very helpful.

CAROLYN R. 
Rating:
3.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Ms. Peggy was very nice and courteous. This is the first time someone from U haul have walked to the truck instead of just handing over the keys.

SHISHIR O. 
Rating:
5.0

Shouldn't have to leave some form of identification over night to rent a a truck.

SHAKEITA D. 
Rating:
5.0

The local agent was most helpful. Thanks.

LARRY O. 
Rating:
5.0

Customer did not leave a comment.

Manny T. 
Rating:
5.0

Make your gas meter easier to read

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA A. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
4.0

Customer did not leave a comment.

Tommy C. 
Rating:
1.0

I was very disappointed with this location. I was quoted one price and was charged a lot more. I was also charged for equipment I did not use from them and was charged a cleaning fee because of one fish hook that was found in the truck. I will be sure to tell everyone I know about this experience and how bad it was!!!

David W. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
1.0

Next time how about not try to double book on a customers rental time. These people triedg get me to return twice so they could rent to someone else.

WENONA C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd L. 
Rating:
5.0

Customer did not leave a comment.

Trumella F. 
Rating:
5.0

The sales rep was exceptionally persistent with following up on my needs. This made her business an excellent choice. The transaction was very quick and she provided great information and service.

Roy W. 
Rating:
4.0

good truck, awful experience. Your computer system was down during the whole rental.My debit card couldn't be processed and I received calls after several attemts to process the card failed due to your system failure. I had to stop what I was doing and go to an ATM mach and deliver cash for the rental.It was a lousy experience.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

A very friendly staff and I would absoluetly rent from here again.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

WAHANA C. 
Rating:
2.0

Customer did not leave a comment.

REGINA L. 
Rating:
2.0

Customer did not leave a comment.

JOEL M. 
Rating:
4.0

Customer did not leave a comment.

APRIL M. 
Rating:
4.0

Customer did not leave a comment.

ANNIE D. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

very good service--good experience

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
3.0

My husband returned truck to this location. He works in customer service industry and while all went well, he was made to feel a little like a possible criminal while the lady inspected truck as if it was at a crime scene. His comment was he expected them to inspect truck but, not be made to feel like he shouldn't have rented it.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

PRETORIA R. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY J. 
Rating:
4.0

GREAT CUSTOMER SERVICE

Patrick M. 
Rating:
5.0

nothing that was the friendliest uhaul rental place i ever rented from

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

ANITA G. 
Rating:
2.0

I wanted to rent the vehicle for a day that way I wouldn't be rushed and needed it for an entire day. I went to the location and they were out and no location near by had a single one. I had gotten home and got a phone call stating that if I could come get the vehicle and I had to have it back by 8:30am. I had to have it that day but I still got charged $113.01 and out of that a charge of $69.06 was charged and the millage was 77.3 and Ithink that is way to much for the millage rate. The only reason I said I wouldn't recomend this site is that they have a small selection of vehicles on site and their is no flat rate for a set time period.

GLEN O. 
Rating:
1.0

I reserved a 17 foot truck and when I arrived at the location all they had was a 26 foot truck. I had reserved this truck 3 days beforehand. I was forced to get this truck because I couldn't just cancel my moving day due to their incompetence. Not only did they mess up my reservation, but I was forced to pay for their mistake. Instead of paying the 80 dollars that I agreed to with the smaller truck, I was forced to pay 165 dollars. I would not recommend this location or the Dawn Drive location.

WHITNEY P. 
Rating:
2.0

I scheduled my truck online and followed up with a telephone call to this location the following day to confirm that the truck would be available Tuesday morning. Everything was in order until the day I was supposed to pick up the truck. Thirty minutes prior to my scheduled pick up time this location called and said my truck was not available and tried to transfer my appointment to another location that had a smaller truck. The truck I scheduled was the minimum size I could use, therefore a smaller truck would not work. It is unacceptable to learn that there is a problem with the truck I scheduled thirty minutes prior to my pick up time. After returning the truck I was telephoned two days later and was told that only ten moving pads were found in the truck - there were supposed to be twelve. I did not count the moving pads when they were giving to me and I only folded and left in the truck upon its return the amount I was given. I am not sure if I will give U-Haul a second chance as I have used this company numerous times in the past, but I will say that I will never use Storage Solutions in Lumberton, NC again. This situation was stressful as I had three other individuals helping me move who had taken time off of work and could only help me move on this day.

SYDNEY S. 
Rating:
5.0

Customer did not leave a comment.

Margie F. 
Rating:
4.0

Customer did not leave a comment.

SANDY B. 
Rating:
5.0

very helpful in deciding size truck, explain all the truck equipment, and damage.

ROY B. 
Rating:
5.0

Lower mileage rates on weekend

ESHONDA H. 
Rating:
4.0

Customer did not leave a comment.

Kisua B. 
Rating:
5.0

Customer did not leave a comment.

GERALD A. 
Rating:
5.0

please do not give people trucks that are damaged; it looked bad on the outside; seats were torn; one of the windows would not roll down; I would not have rented the truck to anyone.

IDA B. 
Rating:
5.0

Great job.

JAMES M. 
Rating:
4.0

I know its your policy but I did end up putting to much gas in the truck when I returned it and wasn't happy with that. I feel if to little gas I get charged and to much gas... to bad!

Winston A. 
Rating:
4.0

Your customer service representatives were very friendly, professional and informed about the services you provide. All of my questions were answered. I would not hesitate to use your service again should I need it- - -and, have recommended it to all of my friends.

DELORIS B. 
Rating:
3.0

Customer did not leave a comment.

LaShonda L. 
Rating:
4.0

I just wonder if your trucks are serviced on regular basis and if so to what detail. The truck I had seemed to need brake adjustment. Stopped ok but seemed to grab some. Gas mileage was extremely bad but as I don't drive this type vehicle the 2.66mpg may be normal.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
No reviews have been submitted for this location.

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