Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)

150 reviews

591 Paint Lick Rd   Berea, KY 40403

(859) 986-2957

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 986-2957

591 Paint Lick Rd
Berea, KY 40403

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peggy A 
Rating:
5.0

It was a little hard and time consuming renting it but it was pretty easy. Very easy to return. I would do it again

Glynda c 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Sarah R 
Rating:
5.0

Nothing. It was a quick in and out. Scott was super friendly and helpful in getting my paperwork taken care of quickly and helping to hitch me up correctly before my long trip. Great guy!

Scott L 
Rating:
5.0

Customer did not leave a comment.

Jordan N 
Rating:
5.0

Customer did not leave a comment.

Jaimie D 
Rating:
5.0

The entire process was very easy. The employee was very helpful and friendly. We would definitely return to that facility, and we highly recommend it.

Eileen S 
Rating:
5.0

Customer did not leave a comment.

Otto p 
Rating:
5.0

Customer did not leave a comment.

Craig D 
Rating:
5.0

This is the best experience with uhaul IV ever had. Very nice people an great customer service.

Crystal J 
Rating:
4.0

We were 6minutes after closing. Called number and came back to assist us !!!!!! Wonderful customer service

KATHY P 
Rating:
5.0

Customer did not leave a comment.

Vincent L 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

Customer did not leave a comment.

Samuel W 
Rating:
5.0

Nice people

Serghei Z 
Rating:
4.0

Customer did not leave a comment.

James O 
Rating:
5.0

Customer did not leave a comment.

LARRY C 
Rating:
5.0

Customer did not leave a comment.

Brenda H 
Rating:
4.0

Customer did not leave a comment.

Kyle S 
Rating:
5.0

Fast, friendly and helpful. Wonderful folks.

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Anna F 
Rating:
5.0

Customer did not leave a comment.

Earlene H 
Rating:
5.0

Customer did not leave a comment.

Shannon H 
Rating:
5.0

I was very pleased with how Curtis and helpful they were. I would recommen to others. Thank you

Susan H 
Rating:
5.0

Awesome friendly service. Recommend to everyone

Gwen B 
Rating:
5.0

Store was closed at time of return.

john w 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Super friendly and efficient. Truck was ready right on time and it only took about 10 minutes before I was on my way. Highly recommended.

Chris B 
Rating:
5.0

Customer did not leave a comment.

dianna b 
Rating:
5.0

Make sure the equipment fenders are not broken

Orlancio T 
Rating:
5.0

Customer did not leave a comment.

Anthony I 
Rating:
5.0

Staff was friendly, courteous and helpful.. They made the entire experience very pleasurable.

Linda B 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
3.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Very helpful and easy drop off.

chris m 
Rating:
5.0

Customer did not leave a comment.

Sherri B 
Rating:
5.0

Customer did not leave a comment.

Loren H 
Rating:
5.0

na

robert r 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Very nice proprietor...checking truck back in was a breeze. Using phone to pick up the truck was a nightmare for me...not particularly techno-saavy. Lots of restarts. Live chat was super helpful when I got stuck online.

Kay M 
Rating:
4.0

Customer did not leave a comment.

Roger C 
Rating:
5.0

Truck has some concerning drivetrain noises and smells

Don F 
Rating:
4.0

The power steering was messed up and popping and the truck was slipping some

JOSHUA O 
Rating:
2.0

Had wrong code for lock to get key. My main problem was with the app to pick up the truck. Not user friendly at all. Took approximately an hour on the phone with customer service. Site kept crashing. I will not use it again. Very Frustrating.

Gary C 
Rating:
4.0

Customer did not leave a comment.

Raymond F 
Rating:
5.0

Customer did not leave a comment.

dawn v 
Rating:
5.0

Customer did not leave a comment.

Charles Z 
Rating:
5.0

Loved the option of 24 hour drop off using mobile pickup and drop off.

MELISSA M 
Rating:
5.0

Customer did not leave a comment.

Zach d 
Rating:
5.0

Wonderful folks that care about their customers!

Hank P 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

drop lot fine site was closed when truck was left

dave f 
Rating:
5.0

Customer did not leave a comment.

Mari C 
Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
5.0

Customer did not leave a comment.

Edwin B 
Rating:
5.0

The lady helping us gave excellent service. She was personable and friendly, and helpful. I would use this U Haul location again!!

Carol M 
Rating:
5.0

My experience was very good with U-Haul would recommend this to anyone thank you

kristie m 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

If they are using the online system to pick up or drop off the equipment the system needs to be looked at because it keeps telling that can not complete the previous actions due to low storage but I have more than enough in my phone.

Anthony H 
Rating:
1.0

The drop off location was not open.

Judy V 
Rating:
4.0

Excellent customer service.

CECIL H 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
4.0

Customer did not leave a comment.

Christie T 
Rating:
5.0

Nothing

Felizitas M 
Rating:
5.0

Everything was prefect, quality truck

Janice B 
Rating:
5.0

Customer did not leave a comment.

RYAN G 
Rating:
1.0

U-Haul not the site where I got the truck tried to charge me for damaged property that I did not damage this encounter was a nightmare I was at the site for over an hour trying to get it straightened out and they still overcharged me they charged me for a utility dolly where the strap had been cut this for rendering the utility dolly almost useless we almost lost a couple of items because of it and they still charged me for it I would not recommend U-Haul to anybody, I will not use them in the future and they still ended up overcharging me I was towed at the site that my charges would be $96 and something but they charged me $118. I will not be using U-Haul no more because of this encounter.

CONNIE R 
Rating:
5.0

Customer did not leave a comment.

Josh W 
Rating:
5.0

Customer did not leave a comment.

LARRY C 
Rating:
5.0

Friendly service

robert w 
Rating:
5.0

Customer did not leave a comment.

Cathy S 
Rating:
5.0

Customer did not leave a comment.

Amber N 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

The whole check out process - it's flawed. Refused to take my reference, and since I'm just decluttering the house to prepare for sale, there's no rental agreement or the like in place. Also, my employer, while it will do both employment and salary notifications, isn't going to do so on Sunday, as closed. I guess in retrospect, I could have gone back home, gotten my passport out of my safe, and come back - but customer service / chat was able to save the day.

CECIL H 
Rating:
5.0

this was the worst truck i every rent for u haul driver set all broke down door door was damaged and hard too close had house paint over the damage the key was hard to get in and out back of the truck was painted in white house all the stuff i rented from use over many years this truck was junk if i had to go far then the 20 miles i went and they had another truck i would have refused this one....

ronie M 
Rating:
5.0

Customer did not leave a comment.

GENE E 
Rating:
5.0

Customer did not leave a comment.

ROGER W 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

The U-Haul has something nwrong with it. I am not sure if it is an exhaust issue, transmission or some other mechanically issues but. It would take a few tries to start and it was extremely loud. It got louder with acceleration.. I could not hear the person sitting next to me. It was terrible and smelled of fumes. The location was great.. friendly and fast check in.

MARCIA M 
Rating:
2.0

Employees informed me after the time of pick up that they were going to be closed all day.

Ashley C 
Rating:
5.0

The cell phone check-in didn't work, so that was frustrating. It kept telling me that my GPS said l was in the wrong location when I was standing right in front of business. So it wouldn't let me continue. Luckily they were open, and she was super nice.

robb w 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Nothing, and it smelled great inside! Very cherry for the Holidays too!

Makayla H 
Rating:
5.0

Nothing

Eddie C 
Rating:
5.0

Customer did not leave a comment.

SHAWN R 
Rating:
5.0

Nothing service was perfect,friendly, fast

BARBARA S 
Rating:
3.0

Dolly i paid to rent was broken and not able to use it.

Amber N 
Rating:
3.0

Customer did not leave a comment.

JOHN R 
Rating:
4.0

Customer did not leave a comment.

John R 
Rating:
4.0

The trucks are parked in a gravel lot across the road. There were other trucks there so it was obvious where to park, but there's no sign. If I went to drop off and there wasn't another truck there I wouldn't know where to leave the truck. The apron near the key drop box is much too small and narrow to park a truck.

James F 
Rating:
5.0

Very friendly, helpful, and efficient.

STEPHEN S 
Rating:
5.0

The stuff was very professional and helpful. They checked us in and was happy to do so. This location really needs to be put on the website for rental returns. I didn't see the option on the website. Also the Uhaul App hasn't been working correctly for over a week. I can not see my rentals from pass to currently. Please let someone know about this. Thank you!

DEBORAH S 
Rating:
5.0

The lady at the front desk was so kind and helpful! I had trouble with the app so she went out of her way to fix the problem and even loaded up the dolly we asked for, even though I told her I would load it. Her office was so clean and nicely decorated, she made me feel at home while she helped me out! I wish I got her name because she deserves a raise!

SIENNA B 
Rating:
5.0

Customer did not leave a comment.

JAMIE K 
Rating:
4.0

Customer did not leave a comment.

JORDON M 
Rating:
5.0

It was initially unclear where I should park the truck. If they didn't have another 26' truck sitting in a vacant lot across the street I wouldn't have known where to park it, but it was not possible to park it at the actual location: no room.

JAMES F 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top