Excellent customer service.CECIL H.
Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)
Berea, KY 40403
Services at this Location:
- Mon: 9 am - 4 pm
- Tue: Closed
- Wed-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Christie T.
Everything was prefect, quality truckJanice B.
Customer did not leave a comment.RYAN G.
U-Haul not the site where I got the truck tried to charge me for damaged property that I did not damage this encounter was a nightmare I was at the site for over an hour trying to get it straightened out and they still overcharged me they charged me for a utility dolly where the strap had been cut this for rendering the utility dolly almost useless we almost lost a couple of items because of it and they still charged me for it I would not recommend U-Haul to anybody, I will not use them in the future and they still ended up overcharging me I was towed at the site that my charges would be $96 and something but they charged me $118. I will not be using U-Haul no more because of this encounter.CONNIE R.
Customer did not leave a comment.Josh W.
Customer did not leave a comment.LARRY C.
Friendly servicerobert W.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.Amber N.
Customer did not leave a comment.Jennifer M.
The whole check out process - it's flawed. Refused to take my reference, and since I'm just decluttering the house to prepare for sale, there's no rental agreement or the like in place. Also, my employer, while it will do both employment and salary notifications, isn't going to do so on Sunday, as closed. I guess in retrospect, I could have gone back home, gotten my passport out of my safe, and come back - but customer service / chat was able to save the day.CECIL H.
this was the worst truck i every rent for u haul driver set all broke down door door was damaged and hard too close had house paint over the damage the key was hard to get in and out back of the truck was painted in white house all the stuff i rented from use over many years this truck was junk if i had to go far then the 20 miles i went and they had another truck i would have refused this one....ronie M.
Customer did not leave a comment.GENE E.
Customer did not leave a comment.ROGER W.
Customer did not leave a comment.Pamela S.
Customer did not leave a comment.David C.
The U-Haul has something nwrong with it. I am not sure if it is an exhaust issue, transmission or some other mechanically issues but. It would take a few tries to start and it was extremely loud. It got louder with acceleration.. I could not hear the person sitting next to me. It was terrible and smelled of fumes. The location was great.. friendly and fast check in.MARCIA M.
Employees informed me after the time of pick up that they were going to be closed all day.Ashley C.
The cell phone check-in didn't work, so that was frustrating. It kept telling me that my GPS said l was in the wrong location when I was standing right in front of business. So it wouldn't let me continue. Luckily they were open, and she was super nice.robb W.
Customer did not leave a comment.WILLIAM D.
Nothing, and it smelled great inside! Very cherry for the Holidays too!Makayla H.
Customer did not leave a comment.SHAWN R.
Nothing service was perfect,friendly, fastBARBARA S.
Dolly i paid to rent was broken and not able to use it.Amber N.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.John R.
The trucks are parked in a gravel lot across the road. There were other trucks there so it was obvious where to park, but there's no sign. If I went to drop off and there wasn't another truck there I wouldn't know where to leave the truck. The apron near the key drop box is much too small and narrow to park a truck.James F.
Very friendly, helpful, and efficient.STEPHEN S.
The stuff was very professional and helpful. They checked us in and was happy to do so. This location really needs to be put on the website for rental returns. I didn't see the option on the website. Also the Uhaul App hasn't been working correctly for over a week. I can not see my rentals from pass to currently. Please let someone know about this. Thank you!DEBORAH S.
The lady at the front desk was so kind and helpful! I had trouble with the app so she went out of her way to fix the problem and even loaded up the dolly we asked for, even though I told her I would load it. Her office was so clean and nicely decorated, she made me feel at home while she helped me out! I wish I got her name because she deserves a raise!SIENNA B.
Customer did not leave a comment.JAMIE K.
Customer did not leave a comment.JORDON M.
It was initially unclear where I should park the truck. If they didn't have another 26' truck sitting in a vacant lot across the street I wouldn't have known where to park it, but it was not possible to park it at the actual location: no room.JAMES F.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Akwasi B.
Customer did not leave a comment.LAWRENCE M.
Customer did not leave a comment.TERESA A.
Fast rental, clean vehicles, & reasonable rates. Excellent service!PEGGY L.
Customer did not leave a comment.sam A.
Warmer weather would be nice.BENJAMIN S.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.MICHAEL W.
She was really nice trying to help me figure out how to get checked inMICHAEL C.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.William P.
Everyone greatJEFFREY U.
The gasket around driver entry was loose and hanging in the entry way. Easily put back in place. Right side, outside rear tire was flat, not due to tire puncture, was bad valve in stem.It was my good luck that I noticed theALAN O.
Customer did not leave a comment.Robert B.
Both employees were efficient, kind, and very courteous. I hope to use this business in the future.Albert W.
Make sure there is the equipment available at time of pick up would not have reserved if known had to change location and no dolly I don't feel a 50 dollar credit is enough for having to have people come help me because I could not lift aloneJennifer M.
Trisha was accepting!!!!! Friendly, courteous and very prompt ... unlike the other UHaul rental near me...FLOYD J.
Customer did not leave a comment.JESSE C.
Customer did not leave a comment.cierra C.
Customer did not leave a comment.Jill A.
Excellent service and great staff. Highly recommend for anyone and will be back if needed for future use.BOBBY C.
Customer did not leave a comment.Christina J.
There is a decal on the cover over the speedometer that blocks that part of the dial where one needs to see to maintain proper highway speed. ????ALAN O.
There was no one there & the gates were locked so I wouldn't know about any of that stuff. They had a drop box for the keys.Georgia M.
Not sure.eric S.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Benjamin C.
The lady at Storage Solutions was very helpful and knowledgeable.George C.
Customer did not leave a comment.Sarah C.
This staff is very nice. Will rent all my needs from this location.Julius M.
Thanks for being there in my time of moving need!Bradley D.
Customer did not leave a comment.emery C.
Staff was friendly and efficient. Great experience!William D.
Very upset customer! We have used UHaul several times and are fully aware of how things work. Have never had a problem until using this pick up location. $50.62 in additional charges were racked onto our bill for fuel related fees. This pick up location claimed that when the truck was picked up it had 1/4 tank of gas, which was completely false. It had 1/8 tank. It was returned with the same amount of fuel...1/8 tank. Will not do business with this pick up location again. Strongly considering never using UHaul again because of this!Gary H.
Customer did not leave a comment.Jason B.
This is the second time within months that I have had to rent a U Haul and dealt with this located and they are the absolute best! The make the experience easier and less stressful! Highly recommend!Sara H.
Customer did not leave a comment.Mark N.
Very Diappointed With This Truck. You can tell vehicle needed to be maintenanced. I cant believe they would rent a vehicle like this ?? it shouldn't have been out on the road and could have caused a accident. Really cant believe I spent a lot of money to drive this death trap.....shame uhaul for putting ur costumers in harm's way.Tracy C.
Customer did not leave a comment.Samantha M.
Customer did not leave a comment.April S.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Darell L.
Customer did not leave a comment.june L.
Clean location. Prompt professional and friendly service. No problems.marvin W.
Great people and great service.Hank P.
Customer did not leave a comment.Steven H.
I think this location was great. Did not like having to go to Berea to pick up my truck. I reserved my truck in Richmond,so it was a little out of my way. Other then that I was very pleased with my move.Larry S.
Customer did not leave a comment.Walter H.
Customer did not leave a comment.marcella H.