Customer did not leave a comment.
LARRY R
Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a good experience!
TAMMY W2nd time using this place. We drive out of our way to go here only. EXCELLENT SERVICE
ERIC HNothin it was easy everyone was friendly and professional great place all together
CHANCE LAlways have the best experience with renting a U-Haul and love Storage Solutions.
Tammy WVery smooth drop off. Recommend this location.
TABATHA PCan't been friendly and kindness kindness goes a long long way
William SGreat service, easy pick up and easy drop off directions. I would recommend.
MATTHEW SNothing everything was perfect. Staff was extremely helpful and friendly.
Patricia MThe only negative thing I could say is U-haul decides where you drop off. this drop off location was an hour away from London ky.where I was 10 minutes away.
Steven PNothing at all seems like you have all your processes in place. Easy pickup and drop and young lady at desk was very nice.
BILLY HMake signage more clear.
morgan cThank you so much!
GREG HYou need to fix you online checkin, it Does Not Work. I was lucky and the office was open and your staff was excellent. I was told the office was closed and I could only checkin online. Neither was true. So you have s lot of work to do in that vein.
marsha dVery friendly and extremely helpful. I will always recommend this location for uhaul rentals. They are simply the nicest, most courteous location I have used.
JOE HReserved tools that were not available at pick up. I had to go to another location to pick up a dolly to use. Taking a reservation is not the end of the process. Actually making sure the equipment is available for those reservations is the key here and it was a major failure.
Jeff KVery professional
Dwight CGreat place to rent from. Good people here.
Jeff DIt was a little hard and time consuming renting it but it was pretty easy. Very easy to return. I would do it again
Glynda cNothing. It was a quick in and out. Scott was super friendly and helpful in getting my paperwork taken care of quickly and helping to hitch me up correctly before my long trip. Great guy!
Scott LThe entire process was very easy. The employee was very helpful and friendly. We would definitely return to that facility, and we highly recommend it.
Eileen SThis is the best experience with uhaul IV ever had. Very nice people an great customer service.
Crystal JWe were 6minutes after closing. Called number and came back to assist us !!!!!! Wonderful customer service
KATHY PNice people
Serghei ZFast, friendly and helpful. Wonderful folks.
WILLIAM PI was very pleased with how Curtis and helpful they were. I would recommen to others. Thank you
Susan HAwesome friendly service. Recommend to everyone
Gwen BStore was closed at time of return.
john wSuper friendly and efficient. Truck was ready right on time and it only took about 10 minutes before I was on my way. Highly recommended.
Chris BMake sure the equipment fenders are not broken
Orlancio TStaff was friendly, courteous and helpful.. They made the entire experience very pleasurable.
Linda BVery helpful and easy drop off.
chris mna
robert rVery nice proprietor...checking truck back in was a breeze. Using phone to pick up the truck was a nightmare for me...not particularly techno-saavy. Lots of restarts. Live chat was super helpful when I got stuck online.
Kay MTruck has some concerning drivetrain noises and smells
Don FThe power steering was messed up and popping and the truck was slipping some
JOSHUA OHad wrong code for lock to get key. My main problem was with the app to pick up the truck. Not user friendly at all. Took approximately an hour on the phone with customer service. Site kept crashing. I will not use it again. Very Frustrating.
Gary CLoved the option of 24 hour drop off using mobile pickup and drop off.
MELISSA MWonderful folks that care about their customers!
Hank Pdrop lot fine site was closed when truck was left
dave fThe lady helping us gave excellent service. She was personable and friendly, and helpful. I would use this U Haul location again!!
Carol MMy experience was very good with U-Haul would recommend this to anyone thank you
kristie mIf they are using the online system to pick up or drop off the equipment the system needs to be looked at because it keeps telling that can not complete the previous actions due to low storage but I have more than enough in my phone.
Anthony HThe drop off location was not open.
Judy VExcellent customer service.
CECIL HNothing
Felizitas MEverything was prefect, quality truck
Janice B