Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)

73 reviews

4901 E US Hwy 12   Michigan City, IN 46360

(219) 809-6015

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 809-6015

4901 E US Hwy 12
Michigan City, IN 46360

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathy K 
Rating:
5.0

Eddie was friendly and his customer service overall was excellent.

RICK S 
Rating:
5.0

Customer did not leave a comment.

Pamela R 
Rating:
5.0

Customer did not leave a comment.

mark o 
Rating:
5.0

Very pleasant and courteous staff. Phone ettiquette was great. Extremely easy to rent and in a timely fashion. I highly recommend and will use again and again.

Yvonne F 
Rating:
5.0

Thanks - it worked out well for me.

Stephen K 
Rating:
5.0

The app is awful. The man who runs this location is FANTASTIC. Super friendly and helpful

Kathleen B 
Rating:
5.0

The guy Eddie that was working there was awesome very friendly and very knowledgeable of his job. A++ me and my dad came to get a U-Haul and he took care of us. If you’re gonna get a U-Haul, this is the place to go to.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Diane K 
Rating:
4.0

The return process when tye location is closed is a hassle. The app doesn't work and I had to call the customer service number for help

Kathleen B 
Rating:
5.0

Customer did not leave a comment.

Dwayne W 
Rating:
5.0

Customer did not leave a comment.

Yaquelin U 
Rating:
4.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Great customer service and thorough. My experience the two times that I have used their equipment has been excellent.

Devinnie W 
Rating:
5.0

Customer did not leave a comment.

Julie G 
Rating:
5.0

Staff is very helpful, courteous and kind. The experience was very satisfactory.

Devinnie W 
Rating:
5.0

Customer did not leave a comment.

MAX A 
Rating:
5.0

Very friendly people. Great product truck is in great condition.

Kent H 
Rating:
4.0

Lady behind the desk was very helpful and informative.

mike b 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Manager and staff answered all our questions and concerns and were very polite. I will use you again.

Kathy K 
Rating:
5.0

This place is awesome Eddie was fantastic I would recommend this place to anybody And I will be back

greg t 
Rating:
5.0

Customer did not leave a comment.

Ed H 
Rating:
5.0

The location was absolutely fabulous- the woman and man behind the counter did everything they could to help me. My reservation was at 9am, but I wasn’t able to leave until 1030am. U-Haul should inform their customers that the check in process takes an extremely long time when using the app because it doesn’t load and erases your progress every time you have to refresh the page. I tried to use the app on 3 different phones with no success. After attempting to contact customer service I was put on hold for over 20 minutes, and still never got my call answered. When I returned the uhaul, my app said I was good to go and return the keys- but U-Haul contacted me the next day asking if I returned the vehicle because the check out wasn’t finished…… location is GREAT app is TRASH!!!

Hayley W 
Rating:
5.0

Mary was so nice. Great job. Really nice and convenient. Thank you

Stacey B 
Rating:
4.0

Customer did not leave a comment.

Dante S 
Rating:
5.0

The local folks that operate this location great!

Milan K 
Rating:
1.0

Truck was full of dirt and rocks. Parking lot was dark and hard to see anything. Truck had a half of tank at pick up and I got charged for dropping it off without a full tank.

Savanah H 
Rating:
5.0

Customer did not leave a comment.

Cindy A 
Rating:
3.0

Customer did not leave a comment.

Will K 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

Allan F 
Rating:
5.0

Customer did not leave a comment.

Malcolm G 
Rating:
1.0

Customer representative refused to take trailer, failed to identify herself as an employee, yelled at me, threatened me, threatened to call the police, very rude and made me very uncomfortable. Never will rent anything from there.

Curt U 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
5.0

Nothing

Marvin M 
Rating:
3.0

Charged $25 for maybe a wrapper. We did sweep out the uhaul

Kelly G 
Rating:
3.0

Customer did not leave a comment.

Howard T 
Rating:
5.0

It was all great thanks so much

Ronald S 
Rating:
1.0

Customer did not leave a comment.

Ashley W 
Rating:
5.0

Customer did not leave a comment.

Rashauda G 
Rating:
5.0

The truck we rented needed an alignment, tune-up, and just an overall inspection. This doesn’t reflect on the location and the agent. Melanie was great in helping us when our tires went flat.

Brett A 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Lloyd G 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Nakia S 
Rating:
5.0

Customer did not leave a comment.

Elliott W 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

All OK

Peter J 
Rating:
3.0

Customer did not leave a comment.

Morten O 
Rating:
5.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

Nothing! This was the cleanest U-Haul location I have ever seen. Very nice staff member as well!

Clinton C 
Rating:
5.0

Great service and advice. We have rented at many locations and rental companies over the years. They go above to be hopeful.

THOMAS S 
Rating:
5.0

Staff stayed overtime to get me the truck I needed on a Saturday afternoon. Amazing service.

Daniel C 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

They were incredibly prompt-Melanie couldn’t have made my return any easier!

JULIE G 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

I can't say, everything was EXCELLENT and I will be there again soon!!! Thanks for your amazing help and service!! 😁❤️

Heather F 
Rating:
5.0

Customer did not leave a comment.

Ron S 
Rating:
5.0

Melanie was so helpful, made sure I had everything I needed!

Harry W 
Rating:
5.0

Customer did not leave a comment.

Comanic S 
Rating:
1.0

Could not use the equipment. Was in no condition to haul a vehicle. Had no replacement car dolly. Cost us hours and a hotel room to find another location. Employees not knowledgeable or helpful. Stay away!!

James P 
Rating:
5.0

Customer service representative helped me with check-in. She was very pleasant and helpful. I would recommend this location to anyone I know.

Devinnie W 
Rating:
5.0

Very nice and will work with you to make sure the rental goes without any issues. Would definitely use again!

Mike M 
Rating:
5.0

Customer did not leave a comment.

Joaquin C 
Rating:
4.0

the 10 foot truck was the best riding rental truck I've ever rented . thank you.

michael k 
Rating:
5.0

Customer did not leave a comment.

Laurence M 
Rating:
5.0

Customer did not leave a comment.

Catrina S 
Rating:
5.0

Melanie was a pleasure to work with.

Bruce H 
Rating:
5.0

Customer did not leave a comment.

Peter V 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top