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LOUIS C
Customer Reviews for Storage Units Green Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had reserved a truck at a different location only to have the location close a week later forcing me to use another location farther away which racked up the miles. When I went to pick up the truck, it was over a hour wait do to system problems. Absolutely no offer to make things right,period. Worst experience ever.
Jessica DI was surprised to find out that I have to hook the trailer myself. All of my experience is the UHaul store clark hook up the trailer to my car. I was concerned if I hook up correctly. My other issue is UHaul changed my original pick up location to one that do not have adequate personal support. Please keep my reservation at the place I requested.
CHANG Kvery quick and easy ordering in person versus online. Staff was personable and helpful.
HAROLD MTha rental online application experience is very complicated Luckily we were helped through it Seems it could be made simpler
MICHAEL STruck was clean but needed maintance done on truck. The check engine light was on and gas gauge did not work correctly. The lady that took care of me at check out and check in was Great, very helpful and took notes of my concerns when I checked truck back in. She gets a A++
DAVID DTruck was filled with debris from previous customer, my reservation was moved to a different location father away, I had to return the truck 40 miles away from my end location, and never ending emails requesting I haul other peoples trailers along with my own. Driveway at location ice covered and dangerous, staff was not prepared for our reservation nor was the truck ready, we had to search the entire lot for our truck because staff had no clue where it was located, gas tank was 3/4 empty at pickup. Horrible location.
JOEL TEverything went great except I wish it would notify you that you have to take pictures upon delivery. After I parked next to another uhaul i had to take pictures so that was awkward. Also there was moving blankets and an appliance dolly that I didn’t request in the truck.
CODY WApril was awesome 😎
MARK LEasy confirmation and pickup.
JONATHAN SNothing. Drop off was easy and I didn't have to do a thing.
WADE LGreat customer service every time I use the Military Ave U-Haul location. Keep up the good work.
OTIS STime for opening is so conveniet. Closing could be another hour maybe. Staff was very helpful, informative and professional
DAVID DI felt truck should be upfront for customer to pick up. I had to walk thru lot looking for it and the lady told me license plate number, not truck number which of course, couldn't find. Representative was nice. Also, door locked when we returned with no sign on door. Another lady waiting also because they were supposed to meet at 1. Finally seen a sign on a windows closed for an 1.5 hours for lunch. Also ordered truck from Shell location and they don't carry trucks that big, then don't advertise that you are a uhaul pick up if you don't have all trucks.
JOHN GVery professional and personable. Very smooth and efficient.
Todd LDiscount
Ahmed AVery easy to use. Even a man could do it.
Jennifer MVery friendly service
AMY JMake sure the lights are working properly on your vehicles or trailers or tow Dollie’s.
DAVID WVery nice and helpful.
CHRIS HALL good... well maintained... friendly service.
RICKY KStorage Units Green Bay is very good to work with. Liz does an excellent job. 6x12 enclosed trailer was in great condition. Drop off in La Crosse WI was perfect. Thank you for a good rental.
EVAN PNot call me asking to bring it biggest rental box truck before closing. Lady aslo stated she had another appt at.7am. The van truck was rented for 24hrs and she called me about.12pm. Not okay
Kaylee SFriendly and Helpful!
Gary PVery friendly employees, will definitely recommend to others!
TIMOTHY MAlways a smooth transaction with Liz
JAMES BThe person who works the yard to help hook up the trailer is helpful and knowledgeable.
pete mLiz was very helpful.
ruth kFriendly and helpful check in lady.
Stephen ZReally helpful
CURT AAll good
BRIAN KExcellent customer service and the front office representative was super nice.
ETHEL CVery pleasant person to work with, will definitely rent here again
ROLAND LExcelente servicio, muy amable la persona que me atendió, precio razonable, recomendado 100%
RAUL VKeep your good employees. They really improve service and satisfaction.
SANDRA PNothing it was great
CRAIG SDo a better job of explaining where everything is. Wipers were not very good. Hot tornado warning weather on our trip and couldn’t slow down much as there was no flashers on vehicle. I asked about it before I left and got no response as to where to find them. Somewhat of a dangerous situation. Was not very happy with this.
GERALD DOutstanding Customer Service and support!!!
STEVEN RNothing comes to mind all is well. Thank you.
PATRICK VThe lady at the desk was super friendly. Easy going. Never knew this location existed and I would definitely use them again in future.
MARILYN MLiz was great to work with. I highly recommend this location.
WILLIAM SThey were a bit understaffed for a Saturday morning.
Paul PIt was easy to park and return the key. No personnel were involved, it was 24/7 Proivde this option in your question above.
Scott SThis is the location I use for most of my rentals. Very friendly, courteous, professional, and patient! Always a nice experience!
GARY PLiz was great
NICHOLAS BStill waiting on my receipt. Im getting a bunch of emails but receipts are not accurate. I need for records.
GREGORY JI've rented from this facility before. I was excited to see this was the location uhaul asked me to drop off the trailer. I was curious if I might get the same lady. Sure enough, she was just as nice as last time! I told her about my pickup experience. She even apologized for the other guy. Highly recommend this location based on the greeting of the office staff!
CLINT WNothing
DENNIS VEverything went Smoothly. The young lady at front was very Knowledgeable of her Job. I've been towing Campers since 1996 and she came out to inspect for safety and even gave me pointers to secure chains to SUV...
DAVID MThey are good at last minute notice
NOREEN PFor the spare of the moment it was great
JAMES KThe price was great only thin that matters
JOSEPH LVery helpful and accommodating staff. Friendly too, much appreciated as always
WILLIAM S