I reserved a truck and trailer, along with some moving supplies, nearly 2 months in advance in order to pick up all items at the same location at a specific time. When the day before the moving date arrived, I received a call from a U-Haul office in another city to confirm equipment pick up. I was told that my truck and trailer would be available at separate locations, and at times that did not align with my scheduled pick up time (again, I made arrangements well in advance in order to avoid this hassle). I had movers scheduled to come shortly after I was supposed to pick up my equipment - which I also scheduled these movers through U-Haul at the same time as everything else. My entire morning, which was already going to be stressful, was compromised by lack of preparedness on U-Haul's end. My pick up times and locations changed, and I had to go all over town on my time, using fuel and mileage for the rental truck to pick up the rest of my equipment that was supposed to be ready with the truck. The entire morning of my cross-country move had been jeopardized. Fortunately, everything worked out for the best. My encounters at the U-Haul pick up locations were pleasant, for the most part. Once I arrived at my destination, I was told that I would, again, have to return the truck and trailer to separate locations. Again, using my own time, along with fuel and mileage on the truck that had been intended for the move. Because this was impractical, I returned the truck and trailer to one location, and of course, was charged for an extra day. When customers take the time to do their research, plan properly, and orchestrate long-distance moves accordingly, it should not be too much to ask to be able to have the equipment available at pick up locations as shown on the website. Customers should also not be expected to drive across town to pick up equipment separately and deliver separately when they have provided sufficient advance notice and reserved / scheduled equipment accordingly. I had made early reservations and paid well to ensure a minimally stressful move, only to get the runaround at the last minute. While my interactions with staff were pleasant, the lack of coordination between offices is quite pitiful.
Sheena S
Storage Units Green Bay
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Green Bay, WI 54303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Meet them at the door, instead of hollering from the back room. Otherwise they are nice.
BRAD BYou sent me a message saying the next family was waiting for the trailer I had to be returned. So, I hurried to unload it and dropped it off on Sunday morning, clean and ready to go! To show your appreciation, you charged me $20 for after hours drop off! Next time I won’t bother using UHaul!
MICHAEL MThe entire experience was wonderful! The staff was extremely professional and courteous. I needed to switch equipment at the last second and they were extremely helpful with this request. They checked the new equipment and noticed one of the tires was a little off and changed it immediately I had a very good experience with the entire staff at this location.
Beverly MThe staff was very helpful and welcoming.
BRADLEY U