Customer Reviews for Storage Units LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Units LLC

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Sam O.
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Customer did not leave a comment.

robin A.
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Terrence D.
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Easy

Nicholas K.
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Denise W.
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Jonathan B.
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Not overcharge me on my bill !!! Okay so I was charged $118.00. before I drove off with the vehicle then when I checked it in I was charged another hundred and $118.00I should have only been charged an additional $40 for the additional mileage

Kim C.
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Terry A.
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john H.
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Larry B.
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Shell Rock was a very nice place.

Roger H.
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Larry B.
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Just keep taking care of your customer.

Dawn B.
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Jack S.
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Jonas S.
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Nothing

Tony K.
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Tami T.
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Make sure you look at your paperwork. I had a reservation made online 2 weeks prior to pick up which I declined the additional insurance, but the office manager took it upon himself to add it without asking. Glad I caught it before I walked out the door.

Jason W.
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NA

Andrew S.
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Tami T.
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Alice H.
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I have used U-Haul many times in the past. I like the people and the equipment are simple and user friendly. No real complaints from me. Thank you.

Jeff M.
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Gerald T.
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MIKE S.
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Joshua W.
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This location was nice and friendly, when I told the personnel of my experience with the pick up office I was advised to call and voice my complaint and that their behavior was less than professional to say the least.

KENT P.
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Melissa was courteous and friendly and professional and thorough.

Douglas V.
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Hollie B.
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Tony H.
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I was very happy with Shellrock I was unhappy I had to drive 45 mins out of my way to rent their because I live in Charles City but they said my truck was not able to tow a trailer but yet this my 3rd time with no issues with shellrock I don't understand what Charles City issue is except that they just don't want business

Ashley A.
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Linda C.
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Patty H.
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AWESOME experience in shell rock Iowa!!!??

ANGIE M.
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karen M.
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Bede O.
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Nate Q.
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Dan P.
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Eric M.
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Levi B.
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I specifically went online to get an idea on cost and picked everything out. It ended up costing me $75 more than the online price was. Definitely will not rent Uhaul again......

David W.
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This was a bad experience. Little to no cell reception, making the self checkout very difficult. Equipment that I rented was not in the truck - had to call in to get instructions. Didn't have the right number of blankets. Process took way too long. No one there to help me. I'm going to avoid renting Uhaul in the future.

James H.
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anthony B.
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John S.
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It’s out in the middle of nowhere.

jolene K.
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Location hard to find. Very difficult to contact company by phone(nearly impossible)! Never got a final receipt because I could not connect online when returning trailer. Had to do a chat online to let someone know trailer had been returned on time.

David H.
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Customer did not leave a comment.

Sheri J.
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The website was down when I got there, so it was very difficult to rent the truck. The customer service agent said it had been slow the last two days. I waited ten minutes while the customer ahead of me checked out. Then it took half an hour to check out myself. Also, I had selected mobile pickup but was unable to use it because I had no internet connection. No Wi-Fi was offered and the location was remote enough that I did not have access to my mobile data.

Peggy G.
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Having an issue with charges. Was charged for an extra day on the truck and trailer after speaking with the person at the drop off site about it. Told as long as it was there by the end of the day that there would be no charge. Also got billed for a clean up which was folding u-haul blankets which we never order but were in the truck when we picked up but never knew until we arrived at our destination for loading

Samantha B.
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Jennifer R.
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Don W.
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John S.
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Nothing, was all good!

JEFF R.
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James H.
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Mark R.
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Keep up the good work.

JOSEPH M.
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Danielle B.
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Daniel B.
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Steven B.
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scott C.
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Nothing, the gentlemen at this location was very friendly and professional. thank you.

Elaine C.
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Uhaul was very accommadating

Vicki J.
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Israel K.
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Jason W.
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John C.
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Just stay the same Great service,friendly people Had to move a very heavy piano And trailer worked like a charm.

Randy R.
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Jason B.
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martin D.
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It was a pleasant personable experience.

David K.
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David K.
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Dann M.
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When we made our reservation on line one month before we needed the vehicle; the pickup location shown on the reservation was about four miles from our house. Two days before we were set to pick up the vehicle, we were informed that the 'new' pickup location was 40 miles from our house. This caused severe hardship for us, because we had to re-schedule our labor vendor and it threw off our entire pre-move schedule.

Ryan C.
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vince L.
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I was frustrated since I had to return the trailer to a different location because where I was supposed to return it didn't want more trailers (not my problem). it cost me about 2 hours and about 30 - 40 more miles.

Heather H.
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Lynn W.
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Gary, who runs this location is the consummate professional. I’ve had the privilege of renting from him before and he always gives great friendly service.

ANGIE M.
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RICK D.
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brook F.
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Chris K.
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Victor C.
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The ratchet straps for the tires need a little care. They were a little tough to opperate. But overall the car hauler was excellent and the pick up loction was friendly and very helpful.

Mark D.
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Things worked very well this time. The trailer worked out great.

Chris W.
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You could improve your customer service when using the 1-800 number. The Shell Rock location was amazing. They went above and beyond to make sure we had the truck we wanted at their place of business when we needed. I refused to talk to the rep at 1-800 number. She acted like she could have cared less if we got the truck we needed at the location we wanted. Will use Shee Rock location again!

ANGIE M.
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James H.
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Lawrence R.
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MELISSA N.
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Too pushy with sales.

Nancy E.
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Bernice O.
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Found the business experience very good.

BRIAN S.
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This was by far the roughest riding trailer I have ever pulled

Danielle B.
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Melonie V.
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Lynn W.
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This is a well run, friendly, and efficient facility. Excellent.

monty P.
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We actually ended up dropping it off on University avenue in Waterloo, that also went quick and smooth.

Marcia M.
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Pauline M.
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Corwin D.
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the people at U HAUL were very friendly and knowledgeable---they even went after the unit I desired to rent. a great experience,

Scott D.
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John C.
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Tried to rent motorcycle trailer for two days Waterloo location would only rent for 24 hours called customer service to see if they could make exception they said no. I would think that as a trailer rental company you would be happy to rent for the longest time frame possible a trailer setting in your parking lot is not making you any money. The Shell Rock uhaul rented for the 2 days as needed and I will use them again.they were great and very helpful

Mark D.
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U-Haul needs to decide if they are going to be in the local or one-way movers. My experience was local, but was treated as second rate, charged normal without any concessions made for NOT having the 26' truck that I reserved 1 1/2 months in advance. And to get a call 2 days saying there was not going to be a 26' truck available is NOT GOOD CUSTOMER SERVICE>. Gary and his crew did the best they could, but I had to make 2 (two) extra trips and the mileage is what accounted for the larger than expected final bill. I can only hope I will never have to move again, because reserving a U-Haul falls on deaf ears, except Gary and crew attempts to make things right. Mark Dunnick

Dale S.
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I have 2 dealerships within five miles but the trailer you saved me was a 60 mile round trip. The guy a picked it up from was really nice guy and apologetic for wait and miles

DANIELLE B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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