Customer Reviews for Storage Units
(U-Haul Neighborhood Dealer)

96 reviews

128 Old Hwy 96   Bonaire, GA 31005

(478) 225-0956

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/13/2022: Closed

Services at this Location:

Contact Us

(478) 225-0956

128 Old Hwy 96
Bonaire, GA 31005

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/13/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Original reservation was cancelled last minute after I had called 3 hours prior to confirm reservation. It caused a horrible amount of stress. Uhual doesn't care about you and your needs just whatever fits them. The girl who called could careless, she said it wasn't her problem. Thankfully a truck was available for same day just at a later time. The service was exceptional at the Bonaire store. I was not granted the $50 guarantee as said on the website.. which to me, yall didn't have my uhaul i orgainlly ordered and put me in the spiral of anger because my whole day had to be reworked for new uhaul. Again the customer service stated multiple times it wasn't her problem. Very rude. Will never use uhaul.com and will speak to someone directly next time.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

Cedric C. 
Rating:
5.0

Customer did not leave a comment.

Kaylee W. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

drema S. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Rodrick M. 
Rating:
5.0

Consuelo is amazing!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Alexandria P. 
Rating:
5.0

Conscola is a wonderful woman. Easy to work with and she does meet your needs the best and reliable way...

TATICIAA L. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
4.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

Second time in a row U-Haul made a reservation at a facility that did not have a trailer;

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

The on-site staff was so friendly and helpful. She made the expience 5 star. Will definately rent from that site again because of her.

Kurt M. 
Rating:
5.0

Agent was very helpful in helping me get the one way move scheduled although this was the return place. Both agents were exceptionally kind to a first time customer in working to be sure I had the correct size truck and best experience possible.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

SHANE R. 
Rating:
5.0

Well run organization. Friendly service. Recommend having more than one person working behind the counter due to how long it takes to assist customers...it takes a little longer than it should.

Robert R R. 
Rating:
5.0

Customer did not leave a comment.

Dicky H. 
Rating:
5.0

All good!

John M. 
Rating:
5.0

UHaul claims online check-in saves time when picking up equipment. I have found that to be a false claim. The process is redundant. Going through the entire process answering the same questions, providing identification and payment again at the counter does not save time.

Lorna M. 
Rating:
5.0

Customer did not leave a comment.

Ieshia W. 
Rating:
5.0

Customer did not leave a comment.

Cedric C. 
Rating:
5.0

Customer did not leave a comment.

Cedric C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Outstanding customer service!!!

James J. 
Rating:
1.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
4.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

This location is perfect for Bonaire,GA. I have visited this place several times and the staff is always courteous and professional.

Terrence D. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Agent went out of his way to coordinate drop off at this location after being unable to reach an agent at the 1-800 number

RICHARD R. 
Rating:
5.0

I received a great deal following a mixup with my reservation. I will definitely tell my friends about my experience and encourage them to do business with Monster Storage and Uhaul.

Latrease M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Zana S. 
Rating:
5.0

I would use them again.

Thomas F. 
Rating:
5.0

They were exceptionally helpful and kind, would definitely recommend this location!

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Spoke to them on the phone to confirm drop off instructions. Very helpful. Dropped truck after hours and it was easy.

KATHY P. 
Rating:
5.0

The folks at monster storage were phenomenal. They were so nice and helpful with my moving needs. I would highly recommend them!

Cathy C. 
Rating:
3.0

The amount of gas in the U-haul did not match what was on the rental agreement. The truck was on E. This resulted in me being charged for gas when I returned the truck. As well as having to put gas in the truck immediately after renting the truck.

Erica W. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Cansuello was very professional polite and personable. lobby bathroom equipment and property were all clean and well maintained. We will win from them again. I recommend anyone who needs a rental from u-haul use this location.

Philistia G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Dropped off after hours on a Sunday . Checked out through website that was very easy to use .

CARY T. 
Rating:
5.0

Customer did not leave a comment.

Jin Hwa O. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Rocky D. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Staff was very nice friendly and helpful

Melissa S. 
Rating:
5.0

Really like and appreciate Miss Consuelo - nice, fair minded, practical lady. A credit to the business.

Robert M. 
Rating:
3.0

Employee had problems with finishing our transaction when we picked up vehicle. Put us 45 minutes behind schedule.

James O. 
Rating:
4.0

Had scheduled pick up at warner robins location .off old 96 at 8am no show waited 45 min.then called uhaul got pick up from 128 hwy 96 All was good no wait..more than normal Sales guy at location very curtious and professional..

Dave S. 
Rating:
5.0

Great job

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Great job

William Robert H. 
Rating:
4.0

The online check out/check in for the equipment did not work for me. I tried logging out, logging back in. Closing and restarting browser and even power cycling my phone but nothing worked. On checkout it said my reservation had been converted and just looped the web page. On check in I got a message that stated location services could determine if I was at the right location. Even to location services was on. The truck was okay. Brakes probably need serviced (slow to stop) and the steering was all over the place. I've driven similar and larger trucks and pulled plenty of large trailers and had a harder time with this rig than most others.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Rockel E. 
Rating:
5.0

Awesome!

Rashida J. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Fredie D. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Every thing was fine at the front desk. The covid check in didn't help at all. I still had to do everything over again at the front desk that I did online.

Richard T. 
Rating:
5.0

The management of this facility was found to be excellent in every way.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Consuela was amazing!!!!!

Dante B. 
Rating:
4.0

Inspect the trailer beforehand and keep equipment maintained. The trailer I got had a dent and the chain was basically broken. It also just sounded terrible going down the road. The woman who worked the front desk was super nice though.

Tanya R. 
Rating:
4.0

Customer did not leave a comment.

janice B. 
Rating:
5.0

Both Consuelo and AnJie were extremely nice and knew exactly what we needed. If they hadn't suggested I needed a bigger truck and storage unit, I would have gotten smaller ones and had to move all my things twice. It was very hot and while we unloaded they even came to see if we wanted something to drink. A big thanks to both for their expert advice and kindness! I've been telling everyone at work how great this place is!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Nothing, everything was great, especially the customer service and professionalism.

Jacques S. 
Rating:
5.0

The original location in Cochran Ga was not even open when we were told to pick it up. Had to drive an extra hour and a half to the Bonaire location to pick up a uhaul. When trying to file a complaint the supervisor interrupted several times and said that the Cochran location not being open was a “ Georgia thing”. Very disappointed with how things have been handled.

Sherlon F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

marchiena V. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Latrell W. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

Very friendly & helpful ladies!! They even provided info on where I could get helpers to move me!

Talisha M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Outstanding service!

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Katherine J. 
Rating:
1.0

I'm not sure if it was this location fault or not but the truck and trail was not checked in wen we picked it up it had a lot of damages to it and the blinker and brake lights did not work on the trailer not to mention wat was supposed to be a 12 hour trip from Georgia to Missouri took 16 hours half way trough we had a blow out and waited 3 hours for road side assets we literally was stuck on the side of the road with no were to go or any help this trip turns into a nightmare

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

Tyro J. 
Rating:
5.0

Consuelo was absolutely wonderful with every aspect

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
No reviews have been submitted for this location.

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