Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)

2143 reviews

1410 E Palm Valley Blvd   Round Rock, TX 78664

(512) 851-0495

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/25/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(512) 851-0495

1410 E Palm Valley Blvd
Round Rock, TX 78664

Services at this Location:

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/25/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Polite and friendly. Very respectful

JOYCE J.  |  Overall Experience 
Rating:
3.0

The app is horrible and irritating and without the facility having WiFi we had to walk back and forth from truck to street to input info and then it just kept spinning in circles, much prefer a live person.

Stephanie S. 
Rating:
1.0

Paid for dolly and it was not in the truck.

Yvonne P. 
Rating:
5.0

Customer did not leave a comment.

HERB L. 
Rating:
5.0

Customer did not leave a comment.

Johanna O. 
Rating:
4.0

I dont like that this rates the location and not uhaul itself.The owner of this location was excellent, uhaul on the other hand was awful...I had a guaranteed reservation yet when I got there they had no trucks...there where no trucks anywhere to be had and I had already paid movers. Come to find out I wasn't the only one in this area that this happened to. Thank goodness Mr. Balusek at the palm Valley location rental waited almost 2 hours past his closing time to see if anyone brought back a truck. He was my angel that day as well as the movers who rearranged their schedule to get me taken care of. Uhauls renting practices are obviously about money and not their patrons. I give Mr. Balusek 10 stars for his caring efforts to right uhauls wrong...Uhaul I wouldn't give a star if you paid me. Because he only got a 10 ft truck back I ended up having to make multiple trips instead of just one which ended up costing me a small fortune....a 30 mile round trip ended up being more like 90. Totally unacceptable...not to mention I only had the movers for 2 hours so my son n I had to move the rest and I could hardly move the next day. I'll never use uhaul again. They don't care!

Kristi V. 
Rating:
5.0

Customer did not leave a comment.

Mary-Helen D. 
Rating:
4.0

This location was fine but reservation was supposed to be at another location 8 miles away. Everything would've been fine if I was sent here first. Line was also too long and they made me wait outside due to COVID-19?????

Stephen D. 
Rating:
5.0

The staff was excellent he made sure that I got my equipment that I need it for the day and everything worked out wonderful and beautiful only thing I can say is that keep up the good work I don't have no complaints thank you very much

Farris H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Josephine D. 
Rating:
2.0

My reservation was for 7am and they don't open until 8am so I chose self checkout, by the time I got there was no instruction on whether I can leave my car here or not. I waited until they have someone show up, service was pretty slow and each person ahead of me took around 15min to process so by the time I able to get the truck is was already 9am. When I am back to return the vehicle and since there are no sign that says where to park my nature instinct is Park where I see an open slot. The person who worked there saw me parking, came out and yelled at me "no, no, no, ...! ". I was super confused when I heard him said that, is there an elephant behind my truck while I am backing up? Well guess what, this guy he simply wanted me to park somewhere else, OK fine please be polite!

harvey C. 
Rating:
5.0

Very helpful and quick service.

FELIX A. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

wes W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

nothing

michael S. 
Rating:
5.0

Everything is great!

Steven F. 
Rating:
5.0

Thank you!

CARLOST P. 
Rating:
5.0

Didn't really do much just gave them the keys but nice guy

RANDY J. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Donnince B. 
Rating:
5.0

Customer did not leave a comment.

Getnet G. 
Rating:
5.0

Overall, the vehicle was well maintained. Exception: Dash board light were not working preventing me from seeing the gauges at night. Bright light on blinker would not engage in the forward position. I was able to turn on the bright lights but I had to hold the blinker manually to engage the brights.

Thomas A. 
Rating:
1.0

I reserved a truck and a trailer at this location 3 weeks before our move. I received email and text confirming my reservation. Which you would think mean something. Apparently a reservation doesn't mean anything. And that's it. I confirmed my reservation number address and the owner here said yea we see it but we don't have it. There was no help to remedy the situation. This experience make me consider not using u haul again.

scott T. 
Rating:
5.0

I was pleased with the ease of the process. The after hours drop off was convenient. Friendly service was a plus.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Donnince B. 
Rating:
5.0

This company has 2 locations and the Uhaul email sent me to the wrong one for pickup. Nothing we couldn't deal with but very unnerving to think my equipment wasn't where it was supposed to be.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Adhere to the posted hours.

CECIL F. 
Rating:
5.0

Sales person who checked me in was very nice and helpful.

JENNY C. 
Rating:
4.0

Free Food and Drinks? Seriously, it was a great experience

Stacy G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Couldn't have been a better rental experience, everything was perfect.

NORMAN K. 
Rating:
5.0

Great customer service! The people there are super friendly. One of the best uhaul dealers I have used.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Uhaul need to better explain prior to renting a truck how the process works when picking up a truck and returning it. Customers should read the fine print about the process so it is clearly understood.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

Simon C. 
Rating:
2.0

UHauls website encourages pre-check in and pre-payment. I did both. I had to wait 30 minutes in the rain in line with several other clients. Then another 15 minutes inside just to “assist me”. I had pre paid reservations that meant absolutely nothing. You are propagating a false claim. Don't throw the Covid card because I am fully vaccinated. This was a very bad experience.

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Earl P. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Not a thing. Excellent service

Navia A. 
Rating:
3.0

I was given the incorrect information about being able to drop off the rental at a different location......once I was done with the rental.

Larry S. 
Rating:
1.0

We rented from the 1410 E Palm Valley Blvd, Round Rock location and waited in the office for about 15 minutes and no one was in there. We walked around back to see if anyone could help us and ran in to one of the employees, Chris, and he was absolutely the rudest person that I have ever come in contact with. I have never been one to make a complaint about someone, nor have I ever made a complaint about someone, but he was beyond aggressive and his actions were completely unnecessary. A simple, “we will be help you when we can” would have sufficed. It blows my mind that someone would act the way he did in a customer service business, clearly he needs to find a different job that doesn't involve human interaction. I will never recommend this place to anyone, nor will I ever be returning.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

I wish that I could have registered my wife as an authorized driver on the web check-in to save registration time. But after entering all my stuff as driver and all my wife's info the website took me back to entering my stuff again. It looked like your site was a circle.

Ted K. 
Rating:
5.0

Customer did not leave a comment.

Dirk & Angela M.  |  Overall Experience 
Rating:
2.0

Trying to drop off the trailer at this location was a nightmare. The location was full and had barely any place to park the trailer. I had to try moving one of the trailers over to give room for the trailer I was returning and almost got into an altercation with another customer because he felt the need that he had to park his 50' trailer where I was going to park mine when I was there first. but after having a brief conversation with him, we assisted each other in making sure that his truck had space to park it in. After parking mine, I had to hook one of the trailer to move over so that the 3rd truck can park his as well. It is clear that wherever people are coming from and going to round rock, they are using this location as the main hub to return trailers and truck. They need to find another one like on 620 or even in Hutto where its only 7-10 away from this one. I have used this location before and seems like its getting worse. It's not this place fault, it is the one who are scheduling drop off to this location.

AGUSTIN B. 
Rating:
4.0

The place was closed on Sunday. The lot was very full. We were able to drop our truck off but two others came after us had no space.

David F. 
Rating:
3.0

Customer did not leave a comment.

Joseph Z. 
Rating:
2.0

Call pflugerville u haul made reservations got there had to go to round rock in pick it up.wiat in line 45 minutes. Ask if I could return it in pflugerville. Was put on answering machine. So I had to return it to roundrock.

lionel W. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Smooth ride

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

ABIGAYLE T. 
Rating:
5.0

Customer did not leave a comment.

Hilda B. 
Rating:
5.0

Very likeable and accommodating to last minute rental and time frame out of normal rental periods.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
3.0

Location is not bad, but the 2 gentleman working there just didn't have very good customer service. The next person in line was standing there when one of the gentlemen walked back in and they didn't acknowledge anyone in the waiting area, got on their computer for a few mins and the just looked up and said "you got a reservation ". That was it, no hi, how are you or sorry for your wait or anything. Not going there again.

Alastair D. 
Rating:
5.0

Customer did not leave a comment.

Driania M. 
Rating:
2.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

PAULA A. 
Rating:
5.0

Customer did not leave a comment.

Marilu S. 
Rating:
4.0

Your software roll out was a big inconvenience as I tried to make the rental online for over a week

Les R. 
Rating:
5.0

I was provided quality customer service. In addition, to the upmost professionalism.

April S. 
Rating:
5.0

Nothing at this time. The experience was great.

Norman H. 
Rating:
5.0

Excellent friendly service. Covid-19 Careful.

JO M. 
Rating:
5.0

Customer did not leave a comment.

davion alexander H. 
Rating:
5.0

Customer did not leave a comment.

Zach M. 
Rating:
5.0

Customer did not leave a comment.

patrick P. 
Rating:
5.0

If I am a long time customer, and I complete my online check-in, and have rented the same trailer before....why do I have to wait in line to pick up said trailer? I uploaded my Drivers License prior to going to the pick up location, I pre purchased the insurance!

Gary W. 
Rating:
5.0

Other than trying to back up a trailer, everything was great.

Norman H. 
Rating:
4.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

samuel K. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN W. 
Rating:
5.0

The staff was beyond amazing. They were so accommodating and fast. I would 100% rent from this location again. Beyond stellar service

Kristy B. 
Rating:
5.0

Always professional

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Very pleasant to work with thanks for all your help

deam C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL G. 
Rating:
3.0

Supposedly open according to the online info but then there's a cardboard sign saying closed on Tuesdays when actually got there...

Ryan L. 
Rating:
2.0

I pre-payed and gave my driver's license and all information beforehand. I still had to stand outside in a line and wait nearly an hour before going into the office. During this time the men in the office were coming in and out and never once addressed the people in line. And it wasn't that the line was too long. There were 6 people ahead of me but it took them nearly an hour to get them in. I rented a trailer and prepaid by the hour and spent an hour waiting in a line. It was a frustrating morning.

KERRY B. 
Rating:
3.0

Customer did not leave a comment.

JASON UGOCHUKWU O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Gentlemen running the place we're friendly, made me laugh & had everything ready when I got there. Since it's a smaller rental spot there was no line to deal with either.

Calissta J. 
Rating:
5.0

Customer did not leave a comment.

Tanya F. 
Rating:
1.0

This is not a uhaul location. It is a third party. They were not equipped to assist me in the capacity that a corporate uhaul location would. I asked about storage at my drop off location and they couldn't help me. I needed additional tools and moving supplies that they also were not able to supply.

ALFREDO M. 
Rating:
4.0

I wish this location had a better parking lot. A little small and muddy. The employees were very friendly.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL S. 
Rating:
4.0

Small office area. Can only take one customer at a time but paperwork doesn't take much time and reps are cheerful. Would use again.

John L. 
Rating:
5.0

Great business

justin B. 
Rating:
5.0

My respect to the owner & team! Job well done! Best UHaul service center I have ever done business with! Will return and highly recommend

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Staff was very helpful and polite. The JH (R) that was used on the rental The front end shook really bad at 60mph made the truck hard to drive. Could of been a tire out of balance. Please check before the next rental.

Tol H. 
Rating:
5.0

Excellent staff very friendly and helpful. Great job will recommend to others.

Agustin S. 
Rating:
5.0

Customer did not leave a comment.

Veronica V. 
Rating:
5.0

Nothing everything works perfectly

steven F. 
Rating:
5.0

We were very appreciative of being able to return the rental trailer the next day even though the business was closed. Thank you for your assistance.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
No reviews have been submitted for this location.

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