Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)

2088 reviews

1410 E Palm Valley Blvd   Round Rock, TX 78664

(512) 851-0495

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 851-0495

1410 E Palm Valley Blvd
Round Rock, TX 78664

Services at this Location:

Location Hours

  • Mon: 8 am - 5:30 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

ABIGAYLE T. 
Rating:
5.0

Customer did not leave a comment.

Hilda B. 
Rating:
5.0

Very likeable and accommodating to last minute rental and time frame out of normal rental periods.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
3.0

Location is not bad, but the 2 gentleman working there just didn't have very good customer service. The next person in line was standing there when one of the gentlemen walked back in and they didn't acknowledge anyone in the waiting area, got on their computer for a few mins and the just looked up and said "you got a reservation ". That was it, no hi, how are you or sorry for your wait or anything. Not going there again.

Alastair D. 
Rating:
5.0

Customer did not leave a comment.

Driania M. 
Rating:
2.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

PAULA A. 
Rating:
5.0

Customer did not leave a comment.

Marilu S. 
Rating:
4.0

Your software roll out was a big inconvenience as I tried to make the rental online for over a week

Les R. 
Rating:
5.0

I was provided quality customer service. In addition, to the upmost professionalism.

April S. 
Rating:
5.0

Nothing at this time. The experience was great.

Norman H. 
Rating:
5.0

Excellent friendly service. Covid-19 Careful.

JO M. 
Rating:
5.0

Customer did not leave a comment.

davion alexander H. 
Rating:
5.0

Customer did not leave a comment.

Zach M. 
Rating:
5.0

Customer did not leave a comment.

patrick P. 
Rating:
5.0

If I am a long time customer, and I complete my online check-in, and have rented the same trailer before....why do I have to wait in line to pick up said trailer? I uploaded my Drivers License prior to going to the pick up location, I pre purchased the insurance!

Gary W. 
Rating:
5.0

Other than trying to back up a trailer, everything was great.

Norman H. 
Rating:
4.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

samuel K. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN W. 
Rating:
5.0

The staff was beyond amazing. They were so accommodating and fast. I would 100% rent from this location again. Beyond stellar service

Kristy B. 
Rating:
5.0

Always professional

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Very pleasant to work with thanks for all your help

deam C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL G. 
Rating:
3.0

Supposedly open according to the online info but then there's a cardboard sign saying closed on Tuesdays when actually got there...

Ryan L. 
Rating:
2.0

I pre-payed and gave my driver's license and all information beforehand. I still had to stand outside in a line and wait nearly an hour before going into the office. During this time the men in the office were coming in and out and never once addressed the people in line. And it wasn't that the line was too long. There were 6 people ahead of me but it took them nearly an hour to get them in. I rented a trailer and prepaid by the hour and spent an hour waiting in a line. It was a frustrating morning.

KERRY B. 
Rating:
3.0

Customer did not leave a comment.

JASON UGOCHUKWU O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Gentlemen running the place we're friendly, made me laugh & had everything ready when I got there. Since it's a smaller rental spot there was no line to deal with either.

Calissta J. 
Rating:
5.0

Customer did not leave a comment.

Tanya F. 
Rating:
1.0

This is not a uhaul location. It is a third party. They were not equipped to assist me in the capacity that a corporate uhaul location would. I asked about storage at my drop off location and they couldn't help me. I needed additional tools and moving supplies that they also were not able to supply.

ALFREDO M. 
Rating:
4.0

I wish this location had a better parking lot. A little small and muddy. The employees were very friendly.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL S. 
Rating:
4.0

Small office area. Can only take one customer at a time but paperwork doesn't take much time and reps are cheerful. Would use again.

John L. 
Rating:
5.0

Great business

justin B. 
Rating:
5.0

My respect to the owner & team! Job well done! Best UHaul service center I have ever done business with! Will return and highly recommend

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Staff was very helpful and polite. The JH (R) that was used on the rental The front end shook really bad at 60mph made the truck hard to drive. Could of been a tire out of balance. Please check before the next rental.

Tol H. 
Rating:
5.0

Excellent staff very friendly and helpful. Great job will recommend to others.

Agustin S. 
Rating:
5.0

Customer did not leave a comment.

Veronica V. 
Rating:
5.0

Nothing everything works perfectly

steven F. 
Rating:
5.0

We were very appreciative of being able to return the rental trailer the next day even though the business was closed. Thank you for your assistance.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
5.0

Extremely friendly and flexible to our needs. I had canceled the reservation and then asked for it to be reversed. We are thankful we were able to rent a truck on such short notice. Thank you

Guillermo P. 
Rating:
5.0

Nothing, it was an excellent experience.

Ken A. 
Rating:
5.0

Fantastic first Uhaul exp

Kenneth P. 
Rating:
4.0

The experience was good, safe and convenient.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Excellent experience. Great vehicle and friendly staff.

William M. 
Rating:
5.0

Customer did not leave a comment.

Harlan Y. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Rodger B. 
Rating:
3.0

Truck is as returned using online check-in during normal duty hours because the office was closed. Very inconvenient to try to park a 20 footer at tight parking spaces due to really limited parking space at said location.

Antonio-Jose B. 
Rating:
5.0

The ash tray had butts in it. The cab smelled like an ash tray.

Terry C. 
Rating:
5.0

I don't understand the bill process. I payed in advance, my credit card was charged before I returned the van. I was charged by the estimated miles and not by the real miles that I have used.

Isaac R. 
Rating:
5.0

Nothing. The guys behind the counter were top notch. I couldn't have been happier with meeting them. One guys customer service was superb! The other guy was good as well, but the one who actually charged my card and processed me was understanding and calm.

Khristina K. 
Rating:
5.0

Very personable personnel who were ready and willing to meet my needs.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

LARRY J S. 
Rating:
4.0

Customer did not leave a comment.

Priscila O. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

nothing, it was a great experience.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Aramad A. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
4.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Super nice people !!!

Brian H. 
Rating:
5.0

everything were ok

VICTOR V. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Very professional and helpful staff. Thanks You Blu and Pete.

Rick S. 
Rating:
5.0

I have used this location numerous times throughout the years. The individuals I interact with have always been friendly and professional.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin Y. 
Rating:
5.0

Computer system running real slow. Needs upgrade really bad. The men were very friendly and nice. Just frustrated at the slow system

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Virginia H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE D S. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Dewayne is the best in the business.

Jay Z. 
Rating:
5.0

Customer did not leave a comment.

Nad A. 
Rating:
4.0

Customer did not leave a comment.

LAUREN MARIE R. 
Rating:
5.0

The guys were great to work with, very professional

Terry K. 
Rating:
5.0

The owner was very friendly and helpful!

CYNTHIA C. 
Rating:
5.0

No improvement necessary.

James K. 
Rating:
2.0

I was up sold on mileage that I was told would be refunded if I didn't use it then when I turned in the truck and asked they said that's not part of the policy because they're a third-party dealer. I was also told by extending my trip he could save me a couple days charges as long as I got it back to him by Friday at one. I got it back to him Thursday at noon and then he charge my credit card for 3 days extra and said ugaul policy changed. I returned the truck on three-quarter tank But got it on half Tank.

robert M. 
Rating:
5.0

Overall service was excellent

Angela L D. 
Rating:
5.0

Great customer service!

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Excellent customer service and experience. COVID protections enforced. Overall, excellent!

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Jaxon L. 
No reviews have been submitted for this location.

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