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DOLORES S
Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app wasn’t very user friendly
mark pReceived an amazing help, friendly and overall great experience. Thank you
EVANGELINA BThe lock box that had the key for the rental was either damaged or really old and struggled to get the key out of the box. Even with the code provided the lock box would not open. Had to go thru the numbers around the code given to try and open lock box. Also the rental that was given to me had a very bad alignment and possibly the passenger front wheel bent that cause the uhaul to feel very floaty.
Jose CThe guy that works at this location is super nice and friendly! Very patient and answered all My questions and concerns. I really appreciated him!
MARA SWe dropped off the truck an entire day before it was due.And we were charged extra days because there was no one there to check it in which was entirely not our fault.Quite a scam you're running. I will never use u haul again.
Catherine CMANAGER MADE THE ENTIRE EXPEIRIENCE GO SMOOTH, START TO FINISH
Alfred MExcellent location
SHAWN KThere was no one there since it was just a drop off spot.
PAULA PI did not go inside the facility, but the regional manager was friendly and helpful! We only dropped the truck off.
SABRENA SVery easy to return.
Amy DThe gentleman working the front desk was very friendly and helpful. The truck worked great and the check in and return processes were easy.
Robert NI was treated with respect and professionalism. I will use this uhaul location whenever I can because the service was exceptional.
oluwayemisi aExcellent customer service.
Eric VNo one at facility after hours drop off.
RUDOLPH LAmazing customer service!!!
CONNIE NOne of the best and most pleasant experience I have had at any u haul location. He was very professional, courteous and friendly. Thank you
Cedric CI chose a pick up truck just for small load & had to get a moving truck. & would like to pay the price for the pick up charge.
Tay WThis team is so quick and efficient and friendly! I looked at plenty of moving companies and they were the more personal and cost effective one I could find. I wouldn’t have been able to do my move without them and I will definitely be using them in the future! 10/10 recommend!!! David is such a great guy and he explains everything so thoroughly that the communication between us was simple.
Kayla SEXCELLENT CUSTOMER CARE
Jonathan CBecause I reserved at another location I canceled an got the truck from the palm valley location because they were closer and had a truck. From the second he answered the phone the service was great and kept getting better. I cldnt have asked for better He informed me of everything I needed to know and what to do. I wish everyone was like him
TIWANA LThere was some miscommunication about the gas - I was told not to worry about fuel level but I was charged for returning it with less than was in it.
Ernest MI’ve only rented from the Palm Valley location because the gentleman , Brian, is not only friendly and a professional but goes up and beyond to check you in seamlessly by explaining all the details of your U haul paperwork with a friendly smile. Great customer service!
Richard SOpen parking spot, thank you.
Jake PThe appliance dolly that I preordered for my move was not present with the truck. No notice provided at all. We had to call UHaul customer service who then directed us to a UHaul location which was 10/15 mins away which also increased our mileage usage which otherwise wouldn't have been accumulated. Had to pay even more for the a la carte dolly from this other location than what was previously purchased with the truck. Overall, it was not a good experience and I would not recommend UHaul if this level of non-communication has become the norm.
Curtis OI received excellent service for the truck pickup. The reason for the rating was due to U-Haul not having an appliance dolly as reserved at this location. I received a dolly at a nearby location but had to call owner for pickup. The moving help and truck performed well making the move a success!
Douglas GMuy buena inolvidable recomendaré a varios amigos gracias
Hector GGreat service ! Highly recommended!
Ricardo ONA. Very Friendly customer service
Solomon TI recently rented a truck from U-Haul in Round Rock, Texas, and I couldn't be more impressed with the service I received. The staff went above and beyond to ensure that I had everything I needed for a successful rental experience. Their dedication and willingness to help made the process smooth and stress-free. I highly recommend STORAGEMAX BOAT & RV STORAGE in Round Rock for their outstanding customer service and support. Thank you for a job well done!
Wayne TI was overcharged for the gas when I filled the truck back to the marked lined
Alayna JExcellent Service
Becky KI love Uhaul, thebl trucks are always ready to go and the process of checking them out is so easy. Penske was going to charge us double what Uhual charged us, never using Penske again.
Jason AGentleman at this location is very friendly and helpful. I’ve rented trucks here many times and so easy to get truck when needed with great customer service.
Richard SWonderful experience.
Cassie PThe gentleman that checked me in was friendly and informative and explained the contract and truck in detail.I’ve rented at this location many times and always get the same great Service. I would highly recommend this location for friendly and professional service.
Richard SVery helpful and great experience!
Misty HAll good 👍👍
Dodd fWe use you all the time very pleased with the business.
Jacob FThis was the second time a truck was picked up from the palm valley location and it was filthy; the floor appeared as if it had never been swept and had to be partially cleaned with soap and water to clean up spilled food.
Adele AThe gentleman who checked me in at this location was extremely friendly and explained everything in detail. I’ll always come back to this location.
Richard Sgreat customer service, easy to follow process
edward fThank you for making my moving experience easy
Jacqueline WPerfect job
Brandon TGreat customer service. I highly recommend
Ramon Oexcellent service from the desk sir, not only friendly but explained everything perfectly. not just there for “business” but engaging an super nice
Manuel LIncredibly helpful, professional, and kind. They’re getting ALL my future business after how well they treated me. Easy to pick up and drop and the best customer service I’ve had in a long time.
Michael MContinue with the excellent customer service.
Jose AExtremely friendly and helpful staff.
Kimberly AStaff was very helpful and explained everything well !
jose cAmazing location and amazing staff and equipment
Jay RYou placed a hold on my card and then charged my card, so there were two transactions on my card. You need to fix this.
Jimmie BI want to comment that the 24/7 truck share service must improve. I lost time in the morning because I didn't let myself do anything online and at moment dropping off was to slow and to much to do
Angel MThe location rep is the Best! He's knowledgeable & very helpful. Nice to do business with a Real Person with a customer service personality!! Thx!
SYLVIA MGood spot, good access, secure, convenient, reasonable prices
Jack M | Overall Experiencethey were great!
Erin K | Overall Experienceyou guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.🙃
Kimberly V | Overall ExperienceVery pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.
Tom N | Overall ExperiencePolite and friendly. Very respectful
JOYCE J | Overall Experience