Customer Reviews for Storagemax Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storagemax Self Storage

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Larry P. on

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great store..., David and Bill are always fantastic.. I always go to their store.. Service and friendlieness are always tops.

Thomas M. on

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Rachel W. on

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LISA T. on

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Margaret D. on

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Easy pick up and drop off. Staff member very friendly and helpful.

Tony V. on

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Ronald W. on

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michael P. on

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This was the most efficient pick up of U-Haul that I have ever experienced. I was in and out with my truck and less than 15 minutes, , this has never happened to me in the past. I would recommend anyone to pick vehicle up here.

PEGGY K. on

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Cindy N. on

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Great customer service! Easy peasy!

Darion P. on

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This location was awesome & David was very helpful

Claude F. on

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John C. on

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Teresa W. on

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Everyone was very nice.

Jerrad S. on

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Don't use the app to pick up your vehicle. Always choose to go in and speak to someone. Uhual itself has horrible customer service and follow through.

Gabe W. on

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James W. on

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Very friendly and helpful staff

Joshua A. on

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Honestly nothing the that helped me got me in and out and had everything I needed at the last minute.

Scott D. on

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Truck was ready to go when we arrived.

James W. on

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Great experience on all three rentals and may be doing a fourth as well

Barbara T. on

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We initially had trouble finding the facility because of an error made by Google maps. A very nice gentleman from Storagemax called and gave us the correct directions. Checking in and out was quick and easy and the price we paid was exactly as expected. Great service and good location!

Mary G. on

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James W. on

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Excellent customer service

jessie s. on

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wonsub j. on

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Jessalyn A. on

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Gregory B. on

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The only problem I had was with the people on the phone before I got to the location to reserve it

Michael W. on

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Worked perfectly, and the guys who set me up were absolutely terrific. Don’t change!

Rob J. on

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Very nice and courteous attendant. Far too many times I have horrible experiences with representatives. Bill (?) was a pleasure to talk to.

Joe B. on

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mark b. on

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STEVEN V. on

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Very helpful and informative

Mike W. on

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Randy R. on

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Michael E. on

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Awesome and friendly service

Christopher O. on

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Mobile check in wasn't fast, but the onsite assistance was great. On the truck, the transmission really struggled to shift no matter how gentle I accelerated. Thanks!

Cheryl B. on

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DORRIS S. on

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Clyde T. on

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Great service, very professional. Will not hesitate to use again.

phillip l. on

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0 zero These guys are on top of it.??

Darban W. on

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These two guys are customer service pros to the max.

Jordan J. on

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Sharmane B. on

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Great customer service !!!!

Ray R. on

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Jake H. on

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No suggestions for improvements. The man that helped my wife and I both during pick-up and drop-off was fantastic! This location was by far the friendliest I've visited. Everything was clearly explained, the entire visit was quick and easy, and we were even provided with handy moving tips that we put to use.

Patty O. on

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Nothing, it was a great experience!

Raed M. on

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Thank you

Antonia L. on

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My experience was to perfection, all the staff that I communicated with were friendly and helpful, thank to all the staff for making this move a success.

Larry P. on

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No place better

JACK M. on

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Great people!

david b. on

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Great service. Easy process. No issues.

STEVEN V. on

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Fast service

Edith V. on

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The agent on duty was a sweetheart.

Patrick M. on

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The staff is very nice. The vehicles are generally quite dirty.

Paul S. on

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My problem is NOT with the location, but with U-Haul in general. The day before the truck rental. U-Haul left a message, saying that the pickup/dropoff location had been changed from a very convenient location to a very inconvenient location. Not only that, but I had to pay for the extra mileage and fuel. The fact that the previous customer turned in the truck late is your problem. That customer had to pay you extra for being late. So why did I have to pay for extra mileage and fuel? I'll try another truck rental company next time.

allan b. on

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bridie p. on

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patrick m. on

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Please make google change the address so it says north instead of south.

DORRIS S. on

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Truck was clean, however it sounded like it didn't want to start. And when I needed to back up, the engine kept jerking like it wasn't getting enough fuel. Not the worst truck we've rented from UHaul in the past 17 yrs, but definitely in the top 5.

Edward L. on

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Great customer service

Larry S. on

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Ryan K. on

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Daniel D. on

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John L. on

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S Gregory M. on

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Larry P. on

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Always perfect... none better. Bill and David are great.. Super professional.. helpful and knowledgeable.. job well done!

David E. on

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Jye F. on

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CHARLES P. on

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Better prices. More to rent.

Kelsi T. on

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javier d. on

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nicholas t. on

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Quickest and easiest Uhaul experience. Will always come back to this location. David made things very easy for our move.

nicholas t. on

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Best Uhaul service ever. Would recommend Storage Max to anyone looking for a UHaul.

NANCY C. on

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1. Originally, the name was incorrect on my contract, both first and last. 2. $125.00 was charged to my VI. 3. $56+ was refunded to my VI. 4. $72+ was charged to my VI. 5. I was told a charge was processed and would not go thru..... 6. U-Haul had messed with my VI account so many times it froze my card! I was told by DAVID he had tried to process another charge to my VI and the account # was not valid! 7. David insisted I had to give him another credit card!, VI #. I assured him it IS valid. 8. U-Haul processed another $72+ to my VI and it went thru. 9. U-Haul processed a credit to my VI account. 10.U-Haul processed a charge to my VI for $445.50 on 19Aug18. What took a week to move, and from the move-end was pleasant, was a computer, bank account and personal involvement week from hell! 11. David's tone was always sharp and extremely sarcastic. He said I never called him to extend. In fact, I called and spoke with HIM every day to extend. He, again sarcastically told me I would be getting a letter from his Corporate. I suggested he make sure they have my address correct. I have used U-Haul many times in the past always with pleasant people. This location is one I will never use again and will not recommend anyone to use.

JEREMY S. on

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I rent from Uhaul half a dozen times per year, this was my first time at this location. It was the quickest and most professional experience I've ever had with UHAUL.

Shea M. on

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Danny C. on

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The staff was very helpful.

Jennifer H. on

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Excellent service! The whole process could not have been better!

William E. on

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Steve S. on

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Andrea A. on

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John D. on

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David L. on

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Great service...….QUICK and friendly!

Jose R. on

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Mr Larry R S. on

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James W. on

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Great job, had everything ready to go

Tammy T. on

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Very friendly and helpful, everything was ready for me when I arrived.

Erin M. on

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Tim O. on

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Nielsen L. on

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ashlyn b. on

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Julianna w. on

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gilberto g. on

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Cory S. on

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Aaron G. on

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Pat M. on

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The manager was great, he was really helpful and nice. The location is hard to find, the gps does not list it as north interstate 35 and it sends you down to the south side by a strip mall and target. The location is not good, it comes up fast and if you are not watching for it you will end up driving about 3 miles out of your way doing a couple of turn rounds to get another run at it. It is also really crowded and and hard to get around in. I have never seen a worse location for a uhaul rental place and storage unit business. Once again the manager was great. I would suggest to go to the uhaul location on 620 in Round Rock, I have been there several times and it is just a perfect location for uhaul.

Jesse F. on

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Really helpful service, super friendly and really straight forward experience. Really satisfied.

JOEL S. on

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eddie c. on

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Super nice experience