Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)

1093 reviews

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 8:30 am - 12 pm

Services at this Location:

Contact Us

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 8:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The service is always great. Great people

TAREE D. 
Rating:
5.0

Customer did not leave a comment.

Waleed A. 
Rating:
5.0

The man who helped me was very nice and efficient. I had a great experience

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
3.0

I realized the graffiti on the side of the vehicle said: "White Boy" and the "i" was dotted with a swastika.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Chantelle V. 
Rating:
5.0

Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. Thank you!

DAVID T.  |  Overall Experience 
Rating:
1.0

I had a 24 hour rental, and my return time was for 7am. I returned my rental at 6:53a.m. but the storagemax facility did not open until 8:30a.m. so I left the keys in the 24hour drop box. I was just charged an additional $60 for an extra day of rental, and the receipt that was emailed to me stated that I did not return the uhual until 8:52a.m. which is a complete lie! I demand that thus charge is refunded to me, and I will expect the supervisor to view video surveillance to prove that I returned my rental prior to 7a.m. Why is uhaul constantly trying to scam people out of money????

DAVID M. 
Rating:
5.0

Bill was fantastic. Nice man and very helpful

MELISSA Q. 
Rating:
5.0

Truck was dirty in the cab. The cargo area was clean.

Jeffrey S. 
Rating:
5.0

Bill is very friendly and patient. Great customer service. Definitely not everything is achieved with self service. I will consider human interaction with folks like Bill anytime over self checkout/checkin

VIKRANT G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Nick was very friendly & informative. Great experience. Will definitely go back if I ever need to rent again & highly recommend this location.

TIFFANY CAROL H. 
Rating:
5.0

Great experience for me. Thank,you

DONNA L. 
Rating:
5.0

Awesome service!

RICARDO P. 
Rating:
5.0

Excellent service

Tisha R. 
Rating:
5.0

Great customer service, very friendly!

KATHRYN P. 
Rating:
4.0

Customer did not leave a comment.

MONA A. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindi B.  |  Overall Experience 
Rating:
5.0

The manager Mr. Hart was very kind and showed professionalism in is job.He was Awesome would recommend thisd place.

pamela D. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

FEMINA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Thank you very much.

RODOLFO M. 
Rating:
5.0

Attention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.

RICK P.  |  Overall Experience 
Rating:
5.0

Super friendly. I left my keys in the Uhaul after I dropped off and left. Called 20 min later and he answering. Very nice. Unlocked the door so I could get my keys out. Never had an easier experience with a Uhaul rental.

KRISTA L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Karim M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

TANIA S. 
Rating:
5.0

It is a tight fit right off the freeway and on a steep incline, but worked well for our needs. Easy, simple drop off. Thank you!

Dirk D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

ESTHER R. 
Rating:
1.0

This was my agreed drop off location when I made my reservation but it was not the dropoff location in the paperwork that was printed. I had to call and have it fixed. Very inconvenient.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Orivaldo H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA H.  |  Overall Experience 
Rating:
5.0

Very courteous helpful salesman.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

DAVID AARON G. 
Rating:
3.0

Pricing was irrational, charged me double for crossing 12am by 20m

Satish V. 
Rating:
4.0

The people were friendly, and the location was easy to get to. However our truck (the only vehicle available) reeked of cigarette smoke, and not only the brake light but the battery light as well kept randomly going off throughout our move. Was definitely concerning seeing and hearing that the brake system may have an issue.

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Very friendly and customer-centric in his approach to doing business.

Clay W. 
Rating:
5.0

Customer did not leave a comment.

Graciela B. 
Rating:
5.0

Customer did not leave a comment.

dusty C. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Management was extremely helpful and friendly. Highly recomment anyone to use this location.

Edward M. 
Rating:
5.0

My experience was excellent. Bill Hart went above and beyond my expectations. I had originally reserved a 10' truck; but since there were none available, I was upgraded to a 12 or 15' truck. It had brand new tires and a ramp into the box that I needed to be able to load my cargo which was a motorcycle. My original request and reserved truck was going to be a significant challenge for me to load my bike. With the upgrade to the larger truck; my problem was solved. I was also able to get my truck before my original scheduled time of noon; and I believe it was around 10:30,so again I was very grateful for the assistance from Bill on my time for getting my truck. My hotel check out time was 11:30; so I was risking having to be charged for another day if I didn't check out of my hotel before my originally scheduled noon pickup time. And I had originally been incorrectly assuming that my reservation was at the location in Georgetown; and I only realized that when I was at the location and the manager told me my reservation was not at his location. I then looked again at my email and it obviously was for the location of StorageMax. I took a cab to the correct location. And I was quite stressed by the time I arrived at the correct location. My time was beginning to get short. Then Bill informed me of my upgrade and I was very relieved and very happy that the new truck was going to have a Ramp for loading. He also had the necessary tie down straps to secure my bike to the wall of the truck. When I arrived at Bill Hart's StorageMax location I was quite frazzled and when I left I was happy and relieved and calmed down by the excellent service and the upgrade of my original reservation and the great service that Bill provided. My truck ran flawlessly and it was quite speedy for a U-haul truck. Ahem. My cargo made the trip unscathed and was very securely attached to the side wall of the truck box with the tie down strap I purchased from Bill. I don't think my experience could have been any better. Bill did a great job of making my experience better than I could have imagined.

DAVID EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

The only complications with this site are out of your control. There is major construction being done on the highway and frontage in front of this place. As a result it is extremely difficult to park as well as get in and out of this place. The staff here makes it as easy as possible by bringing the equipment to the front and very edge of the property for you so there is minimal chance of damage and risk with navigating this tight property. They were really helpful and friendly the entire time, including the phone call confirming my appointment as well as getting me in and out 10 minutes before they closed on a Saturday. I am extremely satisfied with the personnel at this location..

Chris K. 
Rating:
5.0

Nothing at all. Great manager!

Lea R. 
Rating:
5.0

I really really liked this location. Unlike others I've worked with all over the country in the past, they made it an extremely personable experience. Giving me calls to check-in... and even moving things around to allow me to extend for another day was just above and beyond without me asking for it. Great service!

Jathan D. 
Rating:
5.0

The app had a few isues when I tried to do a contact-less pickup, but the staff was excellent and helped me get things going quickly.

Manuel R. 
Rating:
3.0

Limited hours was off putting for those customers wanting to get early starts or late day returns with an actual person. The online link to complete our self service clearance would not open. Once we returned home we were not able to fulfill the requirements and no one responded to our chat request/questions. We found the whole process a bit trying after a long day of travel and loading/unloading personal items.

Marcus S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Anjelica T. 
Rating:
5.0

Customer did not leave a comment.

Dick B. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Impeccable service.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ahmed A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

Change nothing. We were assisted by Mr. Bill Hart at this facility. He went way out of the road to not only handle our truck rental but also assisted us with our storage needs. He needs to be commended for his efforts and the way he represents your company.

RICK GUY T. 
Rating:
5.0

Customer did not leave a comment.

ESCHOL T. 
Rating:
5.0

Customer did not leave a comment.

GEERT D. 
Rating:
5.0

Customer did not leave a comment.

Adriana R. 
Rating:
5.0

Bill did a great job helping us we highly recommend going there. It's rare nowadays to find great customer service. Thanks again Jim and Karen Kuenzi.

James K. 
Rating:
5.0

Customer did not leave a comment.

Jerome E. 
Rating:
5.0

Friendly, helpful customer service. Let me drop off after hours and let me borrow a ratchet strap, thank you!

CHRISTIAAN FREDE K. 
Rating:
5.0

Bill is the BEST u-haul representative I have ever had the pleasure of renting from. Today marked the third time he has helped me rent a u-haul and never fails on the customer service, thanks you for the GREAT experience everytime! ????

JUAN F. 
Rating:
5.0

Bill was very helpful. He provided a great customer experience.

Bernard T. 
Rating:
5.0

Excelent service

Mukeshbhai P. 
Rating:
5.0

Excellent experience

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
5.0

Super nice gentleman running this store. Wet helpful during the reservation process, made pickup & drop off easy. Great job & thanks!

DANIEL M. 
Rating:
5.0

Helped me save some money on excess mileage, very friendly. Thank you!

Kalie H. 
Rating:
5.0

Customer did not leave a comment.

Delvin H. 
Rating:
3.0

I don't like self check in very much

Shari R. 
Rating:
5.0

Customer did not leave a comment.

Georgina F. 
Rating:
5.0

Customer did not leave a comment.

Alfredo R. 
Rating:
5.0

Absolutely love this U-Haul location. Service is always friendly and professional. Will definitely recommend and use in future.

Femina B. 
Rating:
5.0

Customer did not leave a comment.

Omid O. 
Rating:
3.0

Parking is a major issue here.

Thomas K. 
Rating:
5.0

Exelente servicio muchas gracias por su ayuda

ALDAIR C. 
Rating:
5.0

Virtual pick up did not work. Glad there was an actual person on site.

Scott D. 
Rating:
5.0

Bill was great

taree D. 
Rating:
2.0

Customer did not leave a comment.

Ronaldo R. 
Rating:
4.0

You guys were amazing. Helped me out of a pinch and made my experience comfortable and inviting. Thank you all

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

Dusten B. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Nothing. Great experience!

Craig C. 
Rating:
5.0

Bill was friendly and explained everything to me in an easily understandable way. Thanks Bill!

TONEY C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Wonderful staff. David and Pete are top notch guys...the "guard dog" was a total sweetheart too.

Christopher S. 
Rating:
4.0

The interior of the equipment smelt like solvent. While the hinges still worked, you had to hold your just right to get it to lock in place. The location was helpful, but small and cramped.

Carlos J. 
Rating:
5.0

Great experience. Easy pick up and drop off.

Ryan P. 
Rating:
5.0

not a thing... Bill was polite,and my experience was great. thanx Bill.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

Anas M. 
Rating:
5.0

Nothing to improve, service was great!

Precious J. 
No reviews have been submitted for this location.

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