Customer Reviews for Storagemax Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storagemax Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

DORRIS S. on

Rating:

Truck was clean, however it sounded like it didn't want to start. And when I needed to back up, the engine kept jerking like it wasn't getting enough fuel. Not the worst truck we've rented from UHaul in the past 17 yrs, but definitely in the top 5.

Edward L. on

Rating:

Great customer service

Larry S. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Customer did not leave a comment.

Daniel D. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Customer did not leave a comment.

S Gregory M. on

Rating:

Customer did not leave a comment.

Larry P. on

Rating:

Always perfect... none better. Bill and David are great.. Super professional.. helpful and knowledgeable.. job well done!

David E. on

Rating:

Customer did not leave a comment.

Jye F. on

Rating:

Customer did not leave a comment.

CHARLES P. on

Rating:

Better prices. More to rent.

Kelsi T. on

Rating:

Customer did not leave a comment.

javier d. on

Rating:

Customer did not leave a comment.

nicholas t. on

Rating:

Quickest and easiest Uhaul experience. Will always come back to this location. David made things very easy for our move.

nicholas t. on

Rating:

Best Uhaul service ever. Would recommend Storage Max to anyone looking for a UHaul.

NANCY C. on

Rating:

1. Originally, the name was incorrect on my contract, both first and last. 2. $125.00 was charged to my VI. 3. $56+ was refunded to my VI. 4. $72+ was charged to my VI. 5. I was told a charge was processed and would not go thru..... 6. U-Haul had messed with my VI account so many times it froze my card! I was told by DAVID he had tried to process another charge to my VI and the account # was not valid! 7. David insisted I had to give him another credit card!, VI #. I assured him it IS valid. 8. U-Haul processed another $72+ to my VI and it went thru. 9. U-Haul processed a credit to my VI account. 10.U-Haul processed a charge to my VI for $445.50 on 19Aug18. What took a week to move, and from the move-end was pleasant, was a computer, bank account and personal involvement week from hell! 11. David's tone was always sharp and extremely sarcastic. He said I never called him to extend. In fact, I called and spoke with HIM every day to extend. He, again sarcastically told me I would be getting a letter from his Corporate. I suggested he make sure they have my address correct. I have used U-Haul many times in the past always with pleasant people. This location is one I will never use again and will not recommend anyone to use.

JEREMY S. on

Rating:

I rent from Uhaul half a dozen times per year, this was my first time at this location. It was the quickest and most professional experience I've ever had with UHAUL.

Shea M. on

Rating:

Customer did not leave a comment.

Danny C. on

Rating:

The staff was very helpful.

Jennifer H. on

Rating:

Excellent service! The whole process could not have been better!

William E. on

Rating:

Customer did not leave a comment.

Steve S. on

Rating:

Customer did not leave a comment.

Andrea A. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Great service...….QUICK and friendly!

Jose R. on

Rating:

Customer did not leave a comment.

Mr Larry R S. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Great job, had everything ready to go

Tammy T. on

Rating:

Very friendly and helpful, everything was ready for me when I arrived.

Erin M. on

Rating:

Customer did not leave a comment.

Tim O. on

Rating:

Customer did not leave a comment.

Nielsen L. on

Rating:

Customer did not leave a comment.

ashlyn b. on

Rating:

Customer did not leave a comment.

Julianna w. on

Rating:

Customer did not leave a comment.

gilberto g. on

Rating:

Customer did not leave a comment.

Cory S. on

Rating:

Customer did not leave a comment.

Aaron G. on

Rating:

Customer did not leave a comment.

Pat M. on

Rating:

The manager was great, he was really helpful and nice. The location is hard to find, the gps does not list it as north interstate 35 and it sends you down to the south side by a strip mall and target. The location is not good, it comes up fast and if you are not watching for it you will end up driving about 3 miles out of your way doing a couple of turn rounds to get another run at it. It is also really crowded and and hard to get around in. I have never seen a worse location for a uhaul rental place and storage unit business. Once again the manager was great. I would suggest to go to the uhaul location on 620 in Round Rock, I have been there several times and it is just a perfect location for uhaul.

Jesse F. on

Rating:

Really helpful service, super friendly and really straight forward experience. Really satisfied.

JOEL S. on

Rating:

Customer did not leave a comment.

eddie c. on

Rating:

Super nice experience

Valerie M. on

Rating:

Very helpful and efficient why I’m a returning customer! Tks

jeanette h. on

Rating:

Customer did not leave a comment.

Vincent J. on

Rating:

Love it. Customer service was over the top

Sydney K. on

Rating:

Customer did not leave a comment.

Joshua A. on

Rating:

Customer did not leave a comment.

tom r. on

Rating:

Keep Bill Hart on the job. He's terrific!

Patrick N. on

Rating:

Keep Bill on staff - great guy and a huge help

LARRY P. on

Rating:

Nothing...petfect!!!??

Erica M. on

Rating:

Customer did not leave a comment.

Malynda G. on

Rating:

Customer did not leave a comment.

Mckynzie R. on

Rating:

Customer did not leave a comment.

Gil G. on

Rating:

Very friendly and accomodating.

Patrick M. on

Rating:

Bill Heart was very friendly and courteous.

Dora R. on

Rating:

Customer did not leave a comment.

Benny C. on

Rating:

He accepted my truck. Very pleasant gentlemen even though everyother’s were also full he made room for another truck.

Josh J. on

Rating:

Bill was fantastic! Extremely helpful and really nice. I'd defintely rent from here again!

Megan V. on

Rating:

Customer did not leave a comment.

Dan S. on

Rating:

Bill did a great job and the process was great!

ADAM K. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Fast and friendly!

Jaime L. on

Rating:

Customer did not leave a comment.

Davis S. on

Rating:

Keep doing what you're doing. I appreciate how well your different stores worked together, combining resources to ensure I had everything I needed.

shawn l. on

Rating:

Great customer service!

Jerry K. on

Rating:

Customer did not leave a comment.

Tony C. on

Rating:

They were very polite and proffesional. Great job!

Jennifer B. on

Rating:

Customer did not leave a comment.

JEFFERY W. on

Rating:

Customer did not leave a comment.

GREGORY G. on

Rating:

Customer did not leave a comment.

Dimas G. on

Rating:

Customer did not leave a comment.

JEFFERY W. on

Rating:

Customer did not leave a comment.

Philip G. on

Rating:

Customer did not leave a comment.

Brenda F. on

Rating:

The only comment I have is that the when gears would not change over when changing speed and a tad bit transmission slip. Overall very above average...

Richard k. on

Rating:

Excellent customer service! David was very thorough, helpful, and considerate from the point of reservation to picking up the van. Thanks!!!!

ROJAS M. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Outstanding customer service. I would recommend to all needing a U Haul or storage in the Round Rock area.

Antonio V. on

Rating:

Customer did not leave a comment.

CODY M. on

Rating:

Customer did not leave a comment.

Craig C. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Bob at the front desk was awesome to work with.

Jay ar San R. on

Rating:

Keep on improvising for your cutomer needs like what you did to me. I reserved a cargo van in Round Rock but I was transfered to Interstate Frontage Rd. Representative was able to pull it out & got my cargo van despite of technical diffulties. Keep it up fellas.

Shannon S. on

Rating:

Parking lot was small a difficult to maneuver. Other than that, a very satisfying experience.

john a. on

Rating:

very helpful and accommodating

holly b. on

Rating:

Positive experience from start to finish. I appreciate how polite and professional they were and how they explained expectations (returning vehicles, etc).

Darren L. on

Rating:

Great experience. Very friendly and extremely helpful staff. Would most definitely recommend.

emma p. on

Rating:

Mr. Bill was very friendly, professional and thorough.

cindy h. on

Rating:

Thanks for all your help, Bill!! You have been great to work with!

Maritza C. on

Rating:

Inside of truck was extremely dirty. Side view mirror was previously broken and not replaced prior to subsequent renting. Cigarette ashes in ashtray, smelt. Had I not been pressed for time, I would have asked for another truck or went to a different location. Not to mention it was a bit of a hassle to simply rent the truck. Process took almost 45 min.

KYLE J. on

Rating:

Bill was great, explained everything clearly and had us in and out in no time flat!

cindy h. on

Rating:

Customer did not leave a comment.

nelson v. on

Rating:

Great customer service!

Michele H. on

Rating:

Customer did not leave a comment.

Chad W. on

Rating:

Bill is super friendly and the equipment top notch.