Customer Reviews for StorCal Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

304 reviews

15025 Oxnard St   Van Nuys, CA 91411
(No Night Drop - No Customer Parking)

(818) 574-6353

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(818) 574-6353

15025 Oxnard St
Van Nuys, CA 91411
(No Night Drop - No Customer Parking)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

NIURKA R. 
Rating:
5.0

You're really doing a good job. Of course lower rates would be awesome😊

RICKY H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

The front desk guy was really nice. Good customer service.

LILIAN B. 
Rating:
5.0

So, I've had a number of less than stellar experiences with U-Haul rental places near me: long waits to check in, no truck in spite of a reservation, trucks that were beat to hell, etc. This rental facility, on the other hand, was terrific. I rolled in just as the manager was getting in. He pulled up my reservation in seconds, confirmed that it was me with my driver's license, and pointed me to my waiting truck in the parking lot. The truck itself was clean and with no weird leftovers from a prior rental I had expected to spend a at least a half hour getting the truck, and my family was stunned and amazed when I pulled in about twenty minutes after I'd left. Highly recommend this location

Matthew C. 
Rating:
5.0

Daniel is an asset to this company. Moving is stressful enough and he made renting the Uhaul effortless. Explained everything and was so for helpful. He is the reason I would rent and refer this dealership.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

Aykaz K. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

DONT be U-Haul. The third party team is great. The customer service at U-Haul corporate is an absolute shit show and I will under no circumstances be working with U-Haul again

Zachary M. 
Rating:
3.0

No extra dollies, furniture pads I requested weren't available due to a “break in”, tires weren't filled with adequate air, air pump to fill tires wasn't prepped either.

Evan M. 
Rating:
5.0

Customer did not leave a comment.

Iluminada R. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

First time renting from this location. It is now my favorite location. Close to home, great service, easy acccess. Really happy to have found this location.

DAVID G. 
Rating:
5.0

Customer service was exceptional!! Friendly and easy to use!

Holly P. 
Rating:
5.0

Very quick and convenient 10/10

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA K. 
Rating:
5.0

Great staff, very helpful and friendly.

Shelley V. 
Rating:
5.0

The two gentlemen that helped me were fantastic and so helpful and I will definitely be back for all my future Uhaul needs. TY so much for taking great care of me!

Christine S. 
Rating:
4.0

Customer did not leave a comment.

Adamo P. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

none at all. perfect example of a business that is there to serve people. I would go back if I ever need to haul stuff again. Daniel was the best.

Juan R. 
Rating:
5.0

Daniel went above and beyond explaining how best to drive the truck. I so appreciated it! I will never rent from another location

Nora A. 
Rating:
5.0

Daniel is an excellent employee. When the location was out of furniture dollies that I reserved online, he found them and personally delivered them after hours to my home in his own vehicle on his own time. You don't find that kind of service very often these days.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Daniel was very helpful

Lance J. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

Customer did not leave a comment.

Jaclyn T. 
Rating:
5.0

Staff helpfull and friendly.

John O. 
Rating:
5.0

Once again, a pleasant experience!

Patrick M. 
Rating:
5.0

Great employee! Very helpful and pleasant

Patrick M. 
Rating:
3.0

Daniel was very helpful and looked to be working alone on the weekend. He was busy and professional. Give this man a raise! Equipment was good and clean. Easy pick up and drop off.

Elena F. 
Rating:
3.0

One of your people named Daniel located at the Oxnard office. Was so helpful, he went behind the call of duty. Not enough space for that now. But he cleaned up a mess that another employee made of my pick up. Pleasethank him for me.

marvin T. 
Rating:
4.0

One man working the site means waiting for him to return to the office or answer the phone when he's busy with another customer. Daniel is pleasant and professional, but needs help when it's busy there.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

chad M. 
Rating:
3.0

Not switch the size and drop off location 2 days before it was reserved for. I had to leave my sofa ,Recliner and kitchen tabble along with other itemes out on my lawn to be thrown because you switched truck size on me at last moment. no appoligies .... then when i return the truck my fuel guage is slightly below 1/4 and you say i brought it back empty.

Mike B. 
Rating:
4.0

The gentlemen who helped us went above and beyond. This location is very lucky to have him! There were some issues with timing - we had a reservation At 9 but didn't get our truck until 9:40. The gentlemen working however did let us know we got a free upgrade. I had reserved an appliance dolly but that wasn't available - he gave us a utility dolly though. The truck was just fine, it all worked out. Just wish the timing was better and that the equipment we reserved was available. Again, great customer service though!

Adrian C. 
Rating:
5.0

Excellent customer service

maria A. 
Rating:
5.0

Customer did not leave a comment.

Asude K. 
Rating:
5.0

The service was absolutely amazing! The young man was very helpful and generous.

BRIANA R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
4.0

Install a drop box so that we can return keys even when the location is closed.

Wendy W. 
Rating:
5.0

professional and courteous.

CLARKS C. 
Rating:
5.0

Daniel went out of his way to help me with everything from packing questions to questions around the process of pick up/drop off after hours on a weekend. His knowledge, patience and extra care made a big difference to me during the stressful event of moving. Hire more Daniels!

Patrick M. 
Rating:
5.0

A1 customer service and Trucks

Jorge Q. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
3.0

The back of the truck was full of empty boxes and thrash , but when I informed the front desk they were able to quickly clean out the truck.

George R. 
Rating:
5.0

Daniel was amazing ... very helpful and courteous

VICTORIA S. 
Rating:
4.0

Customer did not leave a comment.

Asude K. 
Rating:
3.0

Customer did not leave a comment.

Darrel T. 
Rating:
5.0

The gentleman that I bought the rental from the 888 number was so nice and the gentleman at the site when I turned it in was so nice. Unfortuantely no one told me that there was no night drop and no where to park at night to turn it in. SO NO! I would not recommend that location

Esther E. 
Rating:
5.0

Professional, knowledgeable and friendly guys. The best so far.

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn J. 
Rating:
5.0

Everyone was nice and helpful.

John P. 
Rating:
5.0

Not sure of the customer service agent's name, but she was courteous, professional, and fast!

Curt C. 
Rating:
5.0

They were very kind, personable and professional. I will definitely return. Thank you.

Susan P. 
Rating:
2.0

I was charged for an additional 10 miles that would have been impossible for me to have traveled. The attendant would not give me the benefit of the doubt and was not helpful in finding a solution other than to maintain the overcharge and send me on my way. I experienced bad customer service.

Oscar J J. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
4.0

Customer did not leave a comment.

Riley M. 
Rating:
5.0

All good

Paulette B. 
Rating:
5.0

Customer did not leave a comment.

Brittney S. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Kara B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Personnel was awesome!

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Everything was good. Thank you.

Armenak K. 
Rating:
4.0

Customer did not leave a comment.

Amanda T. 
Rating:
3.0

I was charged over $64 dollars after I was screwed over by over $330 for the rental from the San Fernando Valley to San Miguel California. I had already overpaid you for this 10 foot truck and then charged again when I returned the truck (on time!). I don't appreciate your gauging me and I will never recommend you to anyone.

lorena L. 
Rating:
5.0

nothing. It was really good.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer service at this particular location is excellent. Everyone I worked with, on the phone or in person, was friendly, knowledgeable and competent. Very happy with this experience.

Christine T. 
Rating:
5.0

Customer did not leave a comment.

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

It would be nice if after hours drop off were available at this location.

Riley R. 
Rating:
5.0

Customer did not leave a comment.

josh F. 
Rating:
5.0

Perfect

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
4.0

Clark was very pleasant and helpful. There was a mistake on my reservation and he made every effort to correct it.

Aurora T. 
Rating:
1.0

I was rushed out. felt like a cow at a meat processing plant. location was wanted to close be posted business hours.

Marcelo R. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great experience! Clark was helpful having everything ready to go when I arrived. I hit LA in the middle of the morning to avoid major traffic, and we succeeded. Could not have been smoother.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Make sure you have all the equipment you promised. I received a phone call to confirm my request, but once I arrived the attendant informed me the dolly I needed was not available. I was assured an email was sent, which I never received about the issue. But, why would your establishment call and confirm with me? Please do better.

SUSANA V. 
Rating:
5.0

Clark from the Van Nuys storage/uhaul location was very sweet, professional, and accommodating. I'd recommend this location to anyone.

Genevieve M. 
Rating:
5.0

super friendly customer service ! ... if this location had night drop it would be a truly Great u-haul location for sherman oaks, etc. Rodeo drive location would be a really good model for this location to emulate, - night lights, etc.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Vivian F. 
Rating:
3.0

The address to drop off was not in the location asked to drop off. And was given the wrong dolly after ordering online. Lucky it worked out for us

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

Oliver E. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Outstanding in every way. Thank you

Larry K. 
Rating:
5.0

Very helpful staff who tried to help me with the contract.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

charmayne G. 
Rating:
3.0

Customer did not leave a comment.

Marci A. 
Rating:
5.0

Nice

ABNER Z. 
Rating:
5.0

Customer did not leave a comment.

Lesley H. 
No reviews have been submitted for this location.

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