Customer Reviews for StorCal Self Storage
(U-Haul Neighborhood Dealer)

897 reviews

2501 W Hillcrest Dr   Newbury Park, CA 91320
(Off 101 freeway between Wendy Rd & Rancho Conejo Exits on Hillcrest)

(805) 498-7808

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(805) 498-7808

2501 W Hillcrest Dr
Newbury Park, CA 91320
(Off 101 freeway between Wendy Rd & Rancho Conejo Exits on Hillcrest)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

James goes above and beyond in customer care. I love going to his location

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
1.0

I had made my reservation online the day before yet when I got there , the man had told me that I wasn't able to rent it bc I did it through online ???? Like what isn't that what the page is for to secure your uhaul ? So then he gave me a limit and I had to rush my haul cause of this I am very unsatisfied.

Jonathan H. 
Rating:
5.0

James was amazing. Really appreciated his thoughtfulness and communication. Really excellent customer service!!

Katelyn B. 
Rating:
5.0

It was easy to rent a van and the price was right! Nice guys at the counter too!

Juanita V. 
Rating:
5.0

This process was a lot smoother than I thought it would be. The only change I would make is I would show step by step what needs to happen once someone picks up their U-Haul because that could've gone wrong real fast.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Fernando U. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

James was awesome. Very knowledgeable, friendly, and took interest in making sure I was good to go. Thank you James.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Adriana B. 
Rating:
5.0

Customer did not leave a comment.

Bernard K. 
Rating:
5.0

Hands down the best customer service I have received from a U-Haul location in the past 20 years that I have either moved myself or helped someone else move. Thank you 😊

Kristeen R. 
Rating:
5.0

James is so fro& accommodating. We love renting from him.

Kimberly T. 
Rating:
5.0

Friendly service and fast return

Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

Best uhaul rental place ever

Jillian L. 
Rating:
5.0

Manager was very nice and personable

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Always the best service from James!!!

Piero C. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

DJOUA GAO M. 
Rating:
5.0

I loved the online system

Elizabeth C. 
Rating:
5.0

Great service.

Sig F. 
Rating:
5.0

Great service.

Sig F. 
Rating:
5.0

Customer did not leave a comment.

Graham R. 
Rating:
5.0

Easy checkout and great communication.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Blake R. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

always great renting from James!!

Nick C. 
Rating:
5.0

Super easy. Will definitely choose this location again

James P. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

cassandra G. 
Rating:
5.0

Very nice and professional. Thank you!

ENA S. 
Rating:
3.0

Customer did not leave a comment.

Louisa R. 
Rating:
5.0

Always top notch service from James!!!

Gavin W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Patrick Y. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Good service

Alirio Q. 
Rating:
5.0

Customer did not leave a comment.

Toni A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Gas tank registered full when I picked up the 9ft van. Only went 20 miles and the tank needed over 4 gal. Obviously tank was not full when I picked it up and associate indicated there was no way he could reimburse me for a few gallons of $4.10/gal gas. Really?

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Always the best!!

Nick C. 
Rating:
5.0

Retire out older vehicles.

Wilberth N. 
Rating:
5.0

Maintain dashboard of truck - AC and Radio only work intermittently

STUART S. 
Rating:
5.0

Always a pleasure to work with James. He is the best!!

Gavin W. 
Rating:
5.0

Customer did not leave a comment.

Mia M. 
Rating:
4.0

Truck inside was fairly clean, however the outside badly needed a wash. Windows filthy. Truck had a bad squeak from the rear which I reported on return (they said they will look into it).

Jeffrey S. 
Rating:
5.0

Great service, very accommodating. James was great, friendly, helpful.

R GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Dina E. 
Rating:
5.0

Customer did not leave a comment.

Mallik P. 
Rating:
5.0

Super Excellent experience!

Christine A. 
Rating:
5.0

I want to thank Richard for his pleasant and helpful phone assistance. Although I didn't meet him, he was a welcome first encounter, when I first called this facility. My phone encounter, and my personal encounter with James was equally pleasant. He was professional, knowledgeable and very courteous! They both are keepers !!! I will return to this facility for rentals, in the future, and recommend it to others!

MARLENE B. 
Rating:
5.0

Nothing but the gentleman who helped me at Thousand Oaks he was an excellent person. And over all u-haul service is the best. Thank you 🙏

Sayeed S. 
Rating:
5.0

Customer did not leave a comment.

Ayman Z. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

The gentleman at this location (James?) made this a pleasant experience. He was exceptionally polite, friendly HELPFUL, professional. I do vintage markets a few times a year and will ONLY rent u-haul from this location from now on.

Greg S. 
Rating:
3.0

Computer system was down so I had to to the return via my phone with no help from the man behind the counter. I got it done but it took a little longer for me to figure it out.

David E. 
Rating:
4.0

Customer did not leave a comment.

gavin N. 
Rating:
5.0

Although I had downloaded the application the guys were able to help when we showed up at 9 a.m.

Donald H. 
Rating:
5.0

JAMES IS AN EXCELLENT EMPLOYEE!! GIVE THE GENTLEMAN A RAISE!!! FANTASTIC SERVICE!!! THANK YOU SO MUCH!!! 5 SMILES. 🙂🙂🙂🙂🙂

SCOTT S. 
Rating:
5.0

I like your resident manager who had a wonderful/helpful attitude.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Arvind A. 
Rating:
5.0

James is always the BEST!!

Nick C. 
Rating:
4.0

For electronic pick up, submitting a second contact for verification was difficult until an online agent could talk to someone. Had I known this upfront, I would have had my wife informed she would get a call. Might make this part better known up front to save time. I ordered pads and never got them. Need to fix that process.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Excellent as alway James is the BEST!

Gavin W. 
Rating:
5.0

I've used this pickup place a few times and I have always had a good experience. The gentleman that worked there on 2/8 in the morning was very nice and efficient.

Kelly Z. 
Rating:
3.0

truck box was dirty, moving pads were in a pile yet i was told to return them folded (lazy clerk?).

devo B. 
Rating:
5.0

Thank you. You guys made everything so easy.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Great customer service and well maintained clean equipment!

KYLE ANTHONY S. 
Rating:
5.0

This location offers quick service and convenience with its online reservation system.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Great customer service as always!!!

Derek R. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Always Great! James and Richard are simply the best!

Nick C. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Very easy experience.

David B. 
Rating:
5.0

We recently contacted James last minute for a van rental. He was actually on his lunch break when I arrived with no reservation and in need of a van. He came back from his break and got us on our way. He is always smiling and so helpful with everything we need.

Nick C. 
Rating:
5.0

Thank you James you are always so accommodating and make everything so easy for us

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

James continues to go above and beyond to always make our experience amazing

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Great customer service!!

Brianna H. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
No reviews have been submitted for this location.

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