Representative was very friendly
Joe P
Customer Reviews for Store and Haul
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelli is a ROCKSTAR! She went above and beyond to get me going with a vehicle hauler. AWESOME customer service! 1000 stars! Thank you again Kelli.
ANTHONY OThank you so much for your help Miss, Kelly sha was fantastic
Fernando GRUDE UNPROFESSIONAL ILL-MANNERED WORST EXPERIENCE IN 40 YEARS WITH UHAUL.
Tammy MThey was on one onsite, but they where easy to contact and I dropped trailer and took picture and sent to number, whit no problem.
MATTHEW HI had a wonderful experience at the U-Haul on 7th Street in Dade City, and it was all because of Kelli. Her customer service was truly top notch—she was kind, patient, and very knowledgeable, and she made sure everything was handled smoothly from start to finish. Moving can be stressful, but Kelli’s calm spirit and helpful attitude made the whole process so much easier. I’m truly grateful—God bless you, Kelli, and thank you for going above and beyond!
Pamela RTruck was on dead empty inside was dirty and smelt awful. Other than that lady I spoke to was very polite and professional.
Shawn MWas overcharge from 83 to 143 without anyone giving any explanation
CHARLES SReserve un camión cuando fui a recogerlo no había nadie no podía completar la solicitud con el teléfono el camión o era para las 4 y el empleado llegó al establecimiento casi a las 5 horror
Maria CI appreciated the effort, but the trailer was damaged and they should not have let it go. I was not gonna leave a bad review. I’ve held back until the area manager just called me. Talked over me and hung up on me. He needs to get better at client relations because that’s not the way to handle it. He wouldn’t let me talk every time I did. He tried to say I was threatening him, which I was not in any way shape or form. He was kind of off-balance and it was a little concerning. He should not be managing clients if he can’t have a conversation
Frank BCalled for 3 days to drop trailer off. No one would ever answer or return my call. Finally someone had the gate opened and I dropped the trailer off and had to call corporate to let them know where thier trailer was. That location was very unprofessional!
JOHN RNone, we had. We had a very good experience all around. Thank you.
Douglas HThe customer service rep was amazing great and friendly I appreciate and recommended this place to all best in dade city
Anthony CVery nice and helpful. Will be back for sure
WILLIAM Cthe office was closed and I had to get trailer myself. the trailer roof was damaged and leaked.
Donald PI still don't even know that uhaul knows that I dropped it off
JAMES H