Customer did not leave a comment.Clint E.
Customer Reviews for Store House Riverside LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Uriaha B.
First, I was called to be told the location did have a truck, so I had to go further away. Yes, I did get an upgrade, but the roof of the U haul leaked, The hand truck and shipping blanks were placed in the truck which is in the way ( I did not request them). I was charged for the shipping blanks even though I did not remove the green tag or request them. The mobile app failed on me at pick up, so 20 minutes later I finally get a call to have it reset ( The mobile process itself is good, but the fact it locked me out without any type of notice that I need to call was the problem. When I checked the truck back in, I was asked to show a picture of the mileage and fuel, and it took more than 4 for me to get the receipt just to find out there are extra charges. I don't have time to dispute 20 bucks. For me, it wasn't the best experience I have had with U haul.Gregory S.
Customer did not leave a comment.Miyah G.
Personnel should use more clarification and a more professional/helpful attitude when there is any confusion or miscommunication. It did not have to be so complicated and would have taken less time if there was better basic communication and help during drop off.Brianna M.
Customer did not leave a comment.JESSIE R.
Customer did not leave a comment.Diane H.
So amazing how smooth the whole process was.ERNESTINE P.
I made two separate reservations. Neither was available when I arrived. The lady at First choice auto sales was very rude and unprofessional. Then once I did find a truck, they wouldn't honor the 19.95 .59 per mile that was stated online. If I can help it I would never rent from uhaul again.Quentin Y.
U-haul phone/online check-in was not working. This led to EVERY customer having the impossible task of trying to upload their driver's license images upon check-in. There should ALWAYS be a paper option with a scanner at the store. Elderly customers were frustrated, and tech saavy customers alike. Weekends/end of month/beginning of month upgrades is poor planning, which makes for delays and frustrated customers. The counter associate was as helpful as possible, within her limited capacity to help, due to the limitations of the system. The facility was nice and the associate was pleasant, but the truck "approval" pictures (to complete check-in process) did not seem to be recent pictures of the truck. There were a lot more dents/dings that had to be documented. This process cut into my four hour rental time with more delays uploading these pictures.kathy M.
Make sure the key is in the truck for online check infrederick H.
Horrific. They irresponsibly (and possibly illegally) rented me an auto transport without any safety chains of any kind and refused to accept responsibility for not seeing that this is their issue. Instead, the owners just told me to go to the main Uhaul place on Gray Highway in Macon to fix it myself (mind you - they told me to take the transport on the HIGHWAY without any chains). This is a terrible and shameful experience as the manager on Gray highway informed me that this is a huge liability on the customer (killing someone or being pulled over by DOT) and a problem that STORE HOUSE should have addressed while I was on the property. I was informed that the auto transport should have never left their property in this condition and the store should have addressed this for me. Pure laziness at best and taking advantage of a customer with little time and knowledge of the possible liability and safety hazard just so they could get the sell.John W.
I have no suggestions at this time.Joseph C.
Allow Senior Citizens to leave the dolly in the back of the truck. I was told that I had to take the dolly out the truck and bring it inside the store. I was by myself and could barely get the dolly out the truck. It was heavy and I have a bad back. I hit my shin trying to get it out and bruised myself terribly. This is not feasible to ask your customers to do this. I had dropped off my helpers as I thought all I had to do was turn the truck in as usual with the dolly in the back.Rosetta B.
CSR didn't know how to add additional driver, I reserved 5 dozen furniture pads. When I get there, there are none. Call customer service, wait on hold for 20 minutes. She takes my card info and sends me to another location in town. I arrived and they had no blankets so while on hold for another 20 minutes I drive to my 3rd uhaul location. They only had 2 dozen pads. I was charged additional mileage fees for going over my mileage allowance.CHRISTOPHER M.
Customer did not leave a comment.DORIS S.
The truck was in horrible operating condition. Even on a freshly paved interstate it was extremely rough and bouncyThomas K.
The do-it-yourself check-in experience was fine except i was never sent a receipt. I need that for work, so now i have to try and get a copy.Sean H.
We were over charged even though the rep handled my complaint I wonder how much $ you all rip off from people everyday. The truck was unsafe and left to us below empty. Would never use againSARAH S.
The lady at the Macon,Georgia Riverside Uhaul location was great she made a way for me to get a truck when I really needed it and it's hard to get a moving truck on a Friday anywhere in the USA. Thanks for all your helpOTHA D.
Lock box was on the ground and unsecured.Jazmine R.
Customer did not leave a comment.MIRANDA D.
Customer did not leave a comment.Catherine M.
Customer did not leave a comment.VISHALKUMAR P.
Customer did not leave a comment.BRIAN D.
The lady that worked there was super nice, very knowledgeable and extremely helpful! She surely deserves a raise bc she made things so easy and I am not a computer savvy person. She walked me thru the entire process and I am an old folding phone person.RONNIE R.
Customer did not leave a comment.VISHALKUMAR P.
I reserved dollies and moving pads. This location had absolutely none. I had made my reservation for Bonair I was forced to go to this location. The truck was in good condition. The worker was nice. That is the only good thing that can be said.Richard L.
When we got there the truck we rented this lady said she was supposed to get it at 8 that morning and we had to get a smaller truck due to the inconvenience and our rental was guaranteed so that was a dilemma.Audrey C.
Nothing!!! A1 service... Very well pleaseðŸ’¯ðŸ’ªBERNARD W.
Customer did not leave a comment.KIARA P.
The lady was not very helpful very rude. And when I got the truck I didn't know what size ball was on the truck I told her what I needed. And I would never rent from that unit again. And then she overcharge me. And if someone from your location our officeRONALD C.
Customer did not leave a comment.Shanetta K.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Karen Y.
Nothing at this time.dawn R.
Customer did not leave a comment.SARA M.
Customer did not leave a comment.Zakia D.
The truck I rented was not available. They offered me a second truck, not the size I ordered. However there was none of the equipment available in the second truck. The pick up location was unprepared. We had to travel to 2 more location and were never able to connect to customer service. In order to move on the day we planned we had to pay extra fees and complete change our plans to accommodate uhaul. We will not be using uhaul again.CHARLES W.
Customer did not leave a comment.WADE M.
Customer did not leave a comment.JaNarrius I.
Lady in office was on phone cursing when got there preceded for several mins then was rude told us she had other things to do check in ourselves it was horrible had someone's used cigars in floor used face mask I have pics and I called to complain..Barbara C.
See above. Will not use your services in the futureWILLIAM C.
Customer did not leave a comment.Tiquilla S.
I was charged for 12 pads but only given 11. I pointed it out at pickup. Was told they would change the contract, but they didn't and I had to pay for a missing pad at dropoff.Shirley I.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.Alan K.
Customer did not leave a comment.Ervin B.
Easy drop offElizabeth A.
The counter person could not check in my truck. I could not check it in online. Was charged $18.55 more for no reason!!Dawn P.
Customer did not leave a comment.Karen D.
assign the truck they rented to their online contract do they can actually pick up the rental truck !! I never got an emal sent to me with the key code for pick up.. This was a Big set back and a 2 hour delay !!William P.
The online return was very difficult to complete with an iPhone. It wouldn't read the location so it wouldn't check the truck in. After finally reaching a person on the 1-800 number, they did resolve the problem.SANDRA M.
Continue with your current level of service she is greatPAUL P.
Although the truck was clean, it reaked of cigarette smoke and I'm allergic to smoke plus I have Asthma. It was the only truck available. I tried the online checkout/pickup, but the program didn't run well and eneded up going inside to process my pick up. The receptionist was very friendly and helpful.Chastity C.
On drop off I called facility phone number and spoke to with a manger of the storage facility. He acknowledged that I was dropping off the uhaul truck and stated that he would email the uhaul manager that I had dropped off the vehicle. I put furniture pads in the cab and Locked it up. Shannon called me today and was not nice to me. Ugly actually. I don't care about the $20. But, if I call a number and someone answers and says they acknowledge me turning in the vehicle, then as a customer, that means I've done what I'm supposed to do. Take the $20 bucks out of Shannon's pay, not mine.Donald B.
The online only pickup and drop-off is terrible. What happened to personal service?PHILLIP M.
NEVER Again!Robin K.
Drop box for key returns was not visible and instructions on how and where to drop the key off at the location was non existent.Austin L.
Customer did not leave a comment.Ciriah P.
The customer service agent was not very friendly and not helpful. Had to wait for truck to be returned (it was late), she complained about U-Haul and just told me to call the 800 number to get rescheduled for another truck. Education on customer service and professional attitude might be helpful. Ultimately she did apologize and I did appreciate that.Nancy J.
Customer did not leave a comment.linda L.
Customer did not leave a comment.Jordan F.
Just make sure your monitor vehicles more that's all for any problems before issued out.Aleescia U.
Customer did not leave a comment.james R.
Nothing special about the location.Ketan P.
Customer did not leave a comment.Jan B.
Charge wasn't what i was quotedAdam P.
Your employee has the worst customer service that I have ever experienced. She was very rude to me and accused me of not following her instructions from the previous day It was not me because I rented the truck multiple days and had not ever met her. This woman is ruining your business by stereotyping and pre judging minority customers that helps to pay your bills. This person is hurting your business. FYI I teach business management at a local college and high school here in Bibb County. Will conduct follow up visit. Thanks for your time, Dr. G. E. SmithGeorge S.
Customer did not leave a comment.Robert C.
More customer attention and politenessRamon S.
Customer did not leave a comment.Carla S E.
Hire friendly people and not the rude lady that was there. I want a refund because she was very rude to me and uhaul customer service. Nobody should be treated that way. If I dnt get a refund I will fill out a complaint form on BBB on this location and uhaul.Talmadge S.
The lady working at the return location was extremely rude. She yelled at me for not wearing a mask. She yelled, â€œIf you aren't wearing a mask I can't help you.â€ I didn't think I was going to be able to return the truck on time because of her. Only after persistently telling her I had to return the truck did she let me. She told me that I could leave the keys on the mat at the door and she would get them later. It was a very bad experience and a poorly maintained location. I will never go there again and I may use Penske instead of Uhaul next time fully because of this drop of location.Eric H.
Location did not have appliance dolly or blankets that I reserved. When manager called me to inform me, she asked if a hand truck or furniture mover would work. I asked her to confirm my understanding of those two items by describing them and she confirmed I was correct in understanding them. I did not ask for them in fact I said okay those won't work. She put them on my invoice and we had to go through removing them twice. First she removed the hand truck. And then assumed I wanted to furniture mover; I did not. Had to redo that also. Final bill showed furniture mover still on the invoice. To improve for future customers, don't make assumptions, confirm their wishes and ask questions if you are not certain; or even if you are.Joseph B.
Customer did not leave a comment.Marsha B.
Very Good !WOOK K.
The place is not connected to the place you park the truck. It next door to the lot but you have to leave the facility and repair. Attendant was unhelpful just pointing to signs, didn't let you enter the facility and never gave a hello, goodbye or thank you. Pretty poor U-Haul representative.Brian E.
Renting the truck was unnecessarily difficult. Due to irrational fears of the coronavirus, the lady at the local renting location stopped me as I walked into the door with a firm hand to my person and had me and my children wait outside until she got off the phone. Then, she walked to the small opening in the door and talked through it. She refused to help me rent out a truck and wouldn't take money/card from me to pay. I had to rent and pay for the rental myself over the phone standing outside with my children in the heat. Then, I was charged twice within a few days after I used the truck once. I'm a loyal U-haul customer, and this experience was just down right unsavory.Danielle S.
They do not except CASH Payments, when equipment is returned.Lee K.
Customer did not leave a comment.Amani W.
Nothing very clear and curtiousAlicia J.
Customer did not leave a comment.Renee B.
Stephanie and Alecksa were a big help!!! Glad i chose them!!!Somers W.
Person was rude, and acted as if she did not want to be disturbed after she found out I did not check in on line! She told me really she was on her Lunch break!! I was early for the drop off. But Really!Mark T.
Lady was super friendly. Return was easy peasy. Also, if you're in the area and looking for 24/7 access storage facilities, it's available here. Only place in Macon.Natasha S.
Back in Nov. when I rented the truck, car hauler, blankets and utility dolly for the Jan. move, I expected ALL those items to be at this location. However, I was sent to another location to pick up the blankets and appliance dolly. Then return to this location for the trailer and truck. I recommend sending customers to locations that require help to hook up a car hauler to a 26 foot truck...especially if customers, like myself, cant manuver this huge truck to back up and attach this large car trailer ALONE!!! This location not only refused to help, we were also told we were not allowed to have a uhaul rep. From another location, to help hook up the car hauler...had my father in law NOT been there, I would have been screwed!! Not to mention, that car hauler was sitting at that location for over 6 months in the elements, causing the ball joint to rust...we had to drive that thing all through the parkinglot to get it to "click" into place. Once it finally did, we had the same problem reattaching it after the truck was loaded. Took another hour and several calls to the Gray location to figure out how to get it to "click" into place...I had to run all the way back to the house to get wd40 to loosen the joint...it worked. This maintenance should have been done BEFORE it was picked up. Overall, I had the WORST experience ever...a simple prereserved equipment rental should have NOT taken 3 hours!!! If a customer pre orders all these items for a move, ALL those items need to be there and HELP to make sure the trailer is hooked up properly and NOT given a pamphlet, like I was, on "how to" hook it up!! Also, having customers do their own pics for damage, ect. Is not only time consuming for customers that don't have tech skills, it is very UNPROFESSIONAL to make customers responsible for doing their job. Overall, I'm HIGHLY disappointed with my experience!!Sheryl S.
This location is very poor in customer service. I made reservations to have my truck and dolly at 8:00am Saturday morning. Once I got signed in on my mobile I was able to attain the keys for the vehicle. Upon inspection I noticed that the dolly wasn't with the truck. I went to the office to ask for the dolly but the door was locked. The woman inside said they were closed and wouldn't come to the door. I called customer service to see if they could help. The woman called the facility and told the office worker the situation and she refused to help the customer service rep. The rep called me back to tell me what happened and to give me the next closest place to get the dolly. So I had to drive an additional 12 miles that was unplanned, wasted nearly an hour of my time. It was a very unpleasant experience with that location. Hopefully this will help future customers to that facility.Ronald G.
The employee was less than enthusiastic. When I returned the truck early, I presented the keys and was told I needed to park it in an adjacent parking lot and then bring her the keys. My inclination is that this was her job to do and she shouldn't be making paying customers pick up her noticeable slack!Richard H.
Customer did not leave a comment.Sam O.
Customer did not leave a comment.Tressie T.
Representative was rude and vulgar. When I went to pick up the truck at the scheduled time she cursed at me and was irate because it was to early for her and she hadn't had her coffee yet. When I dropped the vehicle back off the next morning she grabbed the keys and shut the door in my face and locked it back.Jonathan M.
Not a great location. Difficult to maneuver the truck. Bad street presence. Person not helpful.Michael G.
this was not a uhal corp office and the service showed it I will never deal with a uhal direct office ever again Shannon was amazing went above an beyond to close out the transactionShantel J.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Danny K.
Customer did not leave a comment.Tracy P.
Customer did not leave a comment.Tracy C.