Customer Reviews for Store It Storage
(U-Haul Neighborhood Dealer)

172 reviews

2990 NE 200th Ave   Williston, FL 32696

(352) 528-1096

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(352) 528-1096

2990 NE 200th Ave
Williston, FL 32696

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ms.Donna and Lexie are very sweet and always helpful. I go back to them every time I need a UHaul.

KATHERINE D. 
Rating:
3.0

Customer did not leave a comment.

Ralph N. 
Rating:
5.0

No improvement needed. 👍👍👍👍

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

It's more than excellent location, it's more than clean and well maintenace of the equipment,,,IT'S THE EXCELLENT CUSTOMER SERVICE BEHAVOR and the friendship comunications with me, like a customer!!!!!!

Julian L. 
Rating:
4.0

Customer did not leave a comment.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

Have better assistance when you are hooking or unhooking up the equipment.

PETER Z. 
Rating:
5.0

Ms. Donna and Lexie were awesome!!

Joanne H. 
Rating:
4.0

Customer did not leave a comment.

Sarah E. 
Rating:
3.0

The lady on drop off was very nice. My only issue is she said she was not strong enough to disconnect from my truck. It was up to me and my blood sugar was already low and it was all I could do by myself. They need something onsite to remove from vehicles.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Leo G. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

alfredo B. 
Rating:
4.0

Customer did not leave a comment.

gerald S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Continue to work with quality, trained representatives like the lady that handled my rental. Very friendly and professional.

James B. 
Rating:
4.0

Customer did not leave a comment.

Roger A. 
Rating:
3.0

Equipment had a bad tire. It wouldn't hold air. U-haul refused to let us change locations by 17 miles without a $200 penalty. We had to carefully cautiously nurse it back to place of original pickup.

lori L. 
Rating:
3.0

Was double billed for my rental. Filed this with corporate. Waiting on refund.

Jeromy W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS W. 
Rating:
1.0

The lady didnt want to except the truck said she had no room for it wanted us to take it to another location.after talking to my husband she told him to park the truck in the ditch and put keys in the box.all rone oh phone no personal contact at all.i was with the understanding I would receive paper work at thatlocation and still have no paper work.was sent a copy on my phone but cant get it to come up.

donna M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

She was awesome :)

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Quintin P. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

They were very friendly, helpful and accommodating. I would definitely use them again and certainly recommend them to others.

James S. 
Rating:
5.0

Good experience!

David W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

See comments above.

Brenda K. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

I was able to get the trailer I needed on the same day I called. They have very good customer service and the trailer was clean and in very good shape. The whole process was as smooth as it possibly could have been

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

I was charged $14 for a 2 wheel dolly that was not ordered and not on the truck. Wanted a 4 wheel dolly but they did not have one available to rent???

ROBERT O. 
Rating:
5.0

Our rental agents was personable and professional. The service was excellent. The uhaul was clean and comfortable. The rental agreement was clearly explained no surprises. My overall experience was first class , I will be a repeat customer as my needs arise.

Jeanie T. 
Rating:
5.0

Lexi was great. Very friendly and helpful. I will definitely go back when I need another rental. It would be better if this location showed up on the uhaul site for trailer rentals. Not sure why it doesn't. Glad I called before driving 20+ miles out of my way.

Richard V. 
Rating:
5.0

Satisfied customer

Carey W. 
Rating:
5.0

If not for the drop off experience, i would not recommend uhaul to ANYONE.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ashley D. 
Rating:
5.0

Customer did not leave a comment.

PAIGERACHETTZA S. 
Rating:
5.0

The truck we rented was nearly new. It was in great shape and we had no issues with it. The location made it easy and to pick up and return. The staff was great to deal with.

Bryon S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

The air noise from the windows was really loud couldn't even hear the radio playing

Doyle S. 
Rating:
5.0

It was late and she didn't have to come out but she did and was super nice.

Jimmy D. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
4.0

Customer did not leave a comment.

Leo G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Richmond N. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
1.0

This location billed me for $15 in fuel despite me having it a full quarter tank more than when I got it. I only put 67 miles on a 15' truck, and I accidentally added 20 gallons because I took a call. I have now had 3 bad experiences with this location, and I will not have any further contact with them. I will go out of my way to avoid them. I am disputing the gas charge on my card as well.

Tobias P. 
Rating:
2.0

The older woman in the office yelled at the young woman right in front of me for something not pertaining to my transaction. I asked for someone to show me where trailer was and they refused. I got verbal directions instead. I found trailer, hooked it up, then called office again as I was unsure of a hitch with no locking mechanism. Someone came out and chastised me for hooking up to the wrong trailer. Young woman in office was very sweet and helpful. Older woman was nasty, rude.

lori L. 
Rating:
5.0

Customer did not leave a comment.

Jeanetta S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
1.0

People are rude and not helpful.

Kevin K. 
Rating:
5.0

A great experience in Williston. The people running the facility yard very very nice. Highly recommend.

Albert S. 
Rating:
5.0

Love ms Donna she was so nice and professional

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

ashley D. 
Rating:
3.0

Better customer service

Erskine F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

vickie R. 
Rating:
5.0

Polar opposite experiences. The drop off through Lexi at Store it Storage was THE BEST uHaul experience I have ever had. She was kind enough to open the gate to allow us to drop off the trailer even after closing hours and had our account closed out and an email,receipt to me in under 5 minutes.

Paula J. 
Rating:
2.0

Customer did not leave a comment.

candi P. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Dallas O. 
Rating:
5.0

Miss Donna and Lexie were both helpful, friendly, and fun. They went above and beyond my expectations to make this as painless an experience as possible. EVERYTHING was clean and rwady to go when I arrived. I used their storage facility prior to this mlm ove, and it was awesome too. I was moving out of my storage unit so having a truck.right there on site already made it awesome.

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
3.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Erika S. 
Rating:
4.0

Customer did not leave a comment.

Richmond N. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Deposit should go back on card the same day

Tangela B. 
Rating:
5.0

N/a

Peter M. 
Rating:
4.0

Customer service was not very helpful concerning the leaking problem we encountered.

Charles J. 
Rating:
5.0

All good

Henry F. 
Rating:
5.0

Everything was excellent! The ladies that helped us were beyond helpful & made the whole experience perfect!

luke W. 
Rating:
5.0

Nothing.. the whole process was extremely easy and location very convenient!

James V. 
Rating:
5.0

Customer did not leave a comment.

Lurale M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I had a bad Experience with U-Haul in Michigan before but gave them one more Chance...NEVER AGIAN! Drop off Location was fine, not their Fault!

Jutta H. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

Carey W. 
Rating:
5.0

Have recommended Store It Storage multiple times they are great to work with.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
1.0

This vehicle was NOT road worthy, especially for a 1300 mile trip from FL to MA. As we made the trip forward we realized something was wrong with the chassis. The truck would Crab down the road. Over time it would shift while driving and the transmission was having issues along with blowing smoke/fluid from underneath all over my car on the trailer and my second truck behind. The engine ran great considering the fact it has 149k before we started. We noticed the facility had a newer truck on the lot and they refused to swap for the old truck they gave us. They said it was too complicated to change the rental vehicle in the system. If it had been a regular person driving this rig they would've crashed. Luckily my father was driving and had been a truck driver and is an ASE certified mechanic, so this helped to get up to MA as safely as possible. This truck must either be repaired properly or taken out of service. We also spend an exorbitant about of money on fuel due to the issues with the chassis. We have receipts to prove that we had to spend $600+ on fuel for a 1300 mike trip. I'm rating the pickup facility poorly because they would not swap trucks. We had originally asked for a GM vehicle and that's what they gave us. They knew we were planning a long trip and had a two year old Ford truck with less than 50k on it. I feel they should've recommended that truck to us before hand, or at least swapped trucks once we realized the GM was in such poor shape. Their facility was clean they were friendly until we asked to swap trucks.

Justin T. 
Rating:
5.0

It was a pleasure transacting with them. Such sweet people!

Anne M. 
Rating:
5.0

Wonderful experience overall! Thank y'all

Linda D. 
Rating:
5.0

Levy was a great rep for your business

kyle T. 
Rating:
5.0

Nothing.....Great people....Pleasure doing business with them...Keep doing what you're doing!!

Mark C. 
Rating:
4.0

The truck has rented was not the one I picked up and it was nasty dirty inside had to be cleaned before we could even load anything

Elizabeth P. 
Rating:
5.0

I made reservation for 5' x 9' utility trailer with ramp to be picked up at ICS Cabinets at 11:00,AM Saturday morning. I arrived a few minutes and THERE WAS NO AROUND!! Doors locked with a notice “will back Monday” without any contact information posted. Just as we were about to leave, the Area Manager “Jake” pulled in to make some trailer repairs. I talked with Jack about our reservation and he looked it up and confirmed. He tried many times to contact several different ICS Cabinets personnel without any luck. NO ONE PICKED UP THE PHONE CALLS OR TAKE A MESSAGE. He was able to switch the reservation to “Store it Storage” and then took all my information, got the trailer hooked and got us on the road. Jack was great and needs a Big “At-A-Boy”. Without his assistance and help we would have hung out to dry. Jake also said that this location has been a BIG problem, not being there when they were to be, and overall bad customer service. DO NOT RENT ANYTHING FROM ICS CABINETS!!! Store it Storage gave me great service when I returned the trailer. They processed the return receipt quickly and got underway immediately. Thanks Store it Storage! Again, a Big Thanks to Jake. This is a U-Haul employee that goes out of the way to help a customer!

Richard H. 
Rating:
5.0

Folks were friendly and most helpful before and after a grueling household moving day for my mom and I. Nice, smooth ride with the truck.

Jim F. 
Rating:
2.0

When known of what a customer is picking up it should be ready to go for them or shown what truck is theirs not for customer to go read tags to find correct truck. I had an auto transport with truck and had to try to get it line up and hooked up on my own. It was probably due to it was lightly raining and the office personnel didn't want to get rained on so instead I did the customer. wasted my time and set me back an hour I didn't hav planned to waste on something I was told that would be hooked up and everything would be ready for me to just drive. That experience was awful and horrible picking up from them.

carmen B. 
No reviews have been submitted for this location.

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