Customer Reviews for Store It Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store It Storage

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Erika S. on

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Customer did not leave a comment.

Richmond N. on

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Nancy L. on

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Tangela B. on

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Deposit should go back on card the same day

Peter M. on

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N/a

Charles J. on

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Customer service was not very helpful concerning the leaking problem we encountered.

Henry F. on

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All good

luke W. on

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Everything was excellent! The ladies that helped us were beyond helpful & made the whole experience perfect!

James V. on

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Nothing.. the whole process was extremely easy and location very convenient!

Lurale M. on

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Robert S. on

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Jutta H. on

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I had a bad Experience with U-Haul in Michigan before but gave them one more Chance...NEVER AGIAN! Drop off Location was fine, not their Fault!

Jose J. on

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Carey W. on

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Linda M. on

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Have recommended Store It Storage multiple times they are great to work with.

Jerry S. on

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Justin T. on

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This vehicle was NOT road worthy, especially for a 1300 mile trip from FL to MA. As we made the trip forward we realized something was wrong with the chassis. The truck would Crab down the road. Over time it would shift while driving and the transmission was having issues along with blowing smoke/fluid from underneath all over my car on the trailer and my second truck behind. The engine ran great considering the fact it has 149k before we started. We noticed the facility had a newer truck on the lot and they refused to swap for the old truck they gave us. They said it was too complicated to change the rental vehicle in the system. If it had been a regular person driving this rig they would’ve crashed. Luckily my father was driving and had been a truck driver and is an ASE certified mechanic, so this helped to get up to MA as safely as possible. This truck must either be repaired properly or taken out of service. We also spend an exorbitant about of money on fuel due to the issues with the chassis. We have receipts to prove that we had to spend $600+ on fuel for a 1300 mike trip. I’m rating the pickup facility poorly because they would not swap trucks. We had originally asked for a GM vehicle and that’s what they gave us. They knew we were planning a long trip and had a two year old Ford truck with less than 50k on it. I feel they should’ve recommended that truck to us before hand, or at least swapped trucks once we realized the GM was in such poor shape. Their facility was clean they were friendly until we asked to swap trucks.

Anne M. on

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It was a pleasure transacting with them. Such sweet people!

Linda D. on

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Wonderful experience overall! Thank y’all

kyle T. on

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Levy was a great rep for your business

Mark C. on

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Nothing.....Great people....Pleasure doing business with them...Keep doing what you’re doing!!

Elizabeth P. on

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The truck has rented was not the one I picked up and it was nasty dirty inside had to be cleaned before we could even load anything

Richard H. on

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I made reservation for 5’ x 9’ utility trailer with ramp to be picked up at ICS Cabinets at 11:00,AM Saturday morning. I arrived a few minutes and THERE WAS NO AROUND!! Doors locked with a notice “will back Monday” without any contact information posted. Just as we were about to leave, the Area Manager “Jake” pulled in to make some trailer repairs. I talked with Jack about our reservation and he looked it up and confirmed. He tried many times to contact several different ICS Cabinets personnel without any luck. NO ONE PICKED UP THE PHONE CALLS OR TAKE A MESSAGE. He was able to switch the reservation to “Store it Storage” and then took all my information, got the trailer hooked and got us on the road. Jack was great and needs a Big “At-A-Boy”. Without his assistance and help we would have hung out to dry. Jake also said that this location has been a BIG problem, not being there when they were to be, and overall bad customer service. DO NOT RENT ANYTHING FROM ICS CABINETS!!! Store it Storage gave me great service when I returned the trailer. They processed the return receipt quickly and got underway immediately. Thanks Store it Storage! Again, a Big Thanks to Jake. This is a U-Haul employee that goes out of the way to help a customer!

Jim F. on

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Folks were friendly and most helpful before and after a grueling household moving day for my mom and I. Nice, smooth ride with the truck.

carmen B. on

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When known of what a customer is picking up it should be ready to go for them or shown what truck is theirs not for customer to go read tags to find correct truck. I had an auto transport with truck and had to try to get it line up and hooked up on my own. It was probably due to it was lightly raining and the office personnel didn’t want to get rained on so instead I did the customer. wasted my time and set me back an hour I didn’t hav planned to waste on something I was told that would be hooked up and everything would be ready for me to just drive. That experience was awful and horrible picking up from them.

Eric G. on

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Dixie H. on

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Excellent customer service

Ellen C. on

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Charge the price tgat is quoted, instead of inflating charges. Or school your U Haul associates better! A 19.99 plus 54 miles 10 hour usage ended up an $87 rental. Absurd!!! My last U-Haul rental!

lekisie M. on

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Very friendly staff made things quick and easy.

Alan R. on

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Joseph T. on

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None

Ronald T. on

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Cathy H. on

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LISA E. on

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The only problem was when we went to return your equipment during operating hours, the office was closed.. called their phone number and they were out running arrons..had to wait 30 min before return..

Erskine F. on

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Rod F. on

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nothing, everything was awesome!

Thomas W. on

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leticia B. on

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Clifford M. on

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I was charged for an extra day due to them not being open on Sunday. Given a wrong phone number to contact the office to let them know that the trailer was back and parked on the side of the road, as instructed. Very unprofessional

Bonnie A. on

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The two ladies that took care of me did an excellent job. Very pleasant to do business with. I highly recommend them.

MARK P. on

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Philip W. on

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Extremely helpful and courteous!! I would use this location again and recommend them to others!!!

Ronald I. on

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Linda M. on

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Very pleased with our experience, nice people very friendly will definitely use again if we ever need uhaul.

Larry S. on

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The instructions told me not to block any entrances or exits, yet the gate was locked so I had no choice.

RICHARD M. on

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Fine, except trailer storage is in a somewhat muddy area.

NATALIE G. on

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Great people to deal with!!!

MICHAEL S. on

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Donna is fantastic great place !

mark L. on

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leandra H. on

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Andrea A. on

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The location I picked up from was wonderful. However, I was not told when I made the reservation at a different location (Warehouse Flooring) that I would be picking up from UStor it Storage. I spent almost an hour trying to figure out where I was supposed to pick up my truck. VERY FRUSTRATING!!!

Pamela S. on

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Donna answered and provided wonderful service. I highly recommend.

Normand S. on

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lucienda S. on

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Best U-Haul location close to my home for drop off. Friendly customer service.

Wanda T. on

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Nothing. At all this was the best u haul I have ever been to . Very friendly and explained everything

Tim T. on

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Betty B. on

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It is as a pleasure doing business with these wonderful people.

RAY O. on

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I was double charged for a one day rental after being forced to wait for one hour and a half outside of the gate to return equipment after being told that I could only return equipment to that specific location then I was charged and additional rental fee when I was there at the time that I was supposed to return the rental contract also has me returning the equipment before the equipment time check out

James H. on

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Tim T. on

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Donna was fantastic

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BENJAMIN H. on

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Kathy B. on

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Very helpful and efficient.

Glenn P. on

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jessica C. on

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Donna is the greatest thing since sliced bread! I will stick to using you guys like white on rice, on a paper plate in a snow storm...Absolutely no complaints she's was a pleasure.

WILLIAM P. on

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Very helpful.

MICHAEL A. on

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Donna is absolutely the best. I recommend doing business with her whether you rent a storage unit or a U-Haul . I recommend doing business with Donna because she is one of the most trust worthy and honest people that I've ever met.

carolyn T. on

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Don to earth, customer detailed and very easy access and exit. Clean site, clean people and best of all, they had our best interests at hand. Totally rocked it!

JEFF H. on

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ARSENIO C. on

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Julian L. on

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Marian F. on

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SAM L. on

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Migdalia A. on

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SHAWN E. on

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Love the service wonderful people to deal with.

frank L. on

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LINDA S. on

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COREY W. on

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We drive 20 miles out of our way to rent from here. Donna is a joy and a pleasure to work with. We use Uhaul often and this is the only place we will rent from. Excellent!

COREY W. on

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Donna is simply the best!!

KURT H. on

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for a little bit blow 1/4 as the car was supposed to be U haul is charging us $ 60 for gasoline. The Lady told us 30 $

COREY W. on

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Donna was one of the sweetest ladies to deal with. Drop off was safe and simple.

William M. on

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this location is managed by a very nice elderly lady so be prepared to lift all the equipment and hook it up by yourself. the supervisor of this location is getting her some jacks so that will solve the problem. it is in a handy location for anyone needing UHaul's services.

ROBERT H. on

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Inesa D. on

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Very friendly, thorough and courteous staff. Pleasant experience.

Ken M. on

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No issues or concerns with either the pick-up or drop off locations. The ladies at the respective locations, Donna & Scarlett, were very professional. My disappointment rest with the individual who handles the dispatching of the trucks. I originally requested to pick up a 10 foot van, four miles from my residence. Instead, I was informed via email, the evening before that I would be given a 15 foot van with a pick up location approximately 15 miles away. I originally requested the 10 foot van due to the limited space and narrow roadway at the apartment complex I was moving the item too. Needless to say, the large van was an inconvenience; requiring that the items be carried a considerable distance. While I appreciate the free up grade and additional mileage, at the end of the day, the inconvenience far out weighted the up grades.

SASHA S. on

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MARK T. on

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All good and very friendly how nice to deal with great people Uhaul is perfect. Thank you. Greg

rita R. on

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Our initial reservation was with the UHaul in Williston on 7th Blvd. The man denied our reservation and would not assist us. We had a confirmed reservation in our hand and even phoned UHaul company who confirmed our reservation. Still, we were denied. UHaul then sent us to 2990 NE 200th in Williston. Donna was phenomenal!! She was professional and accommodating, even though we took her by surprise. She did what she could to allay our concerns and honor our reservation. Luckily, she had a truck available. Please, if you have a choice, use Store It Storage and enjoy good service and forget Warehouse Flooring UHaul on 7th Blvd!!

JESSICA M. on

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The WORST customer service EVER. The girl made us stand outside while it was sprinkling. Didn't review the information properly. Wouldn't make eye contact. I'm in customer service and I was so unhappy with this experience that I will probably never use uhaul again.

JEROMY S. on

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The rep asked us if we knew how to hook up the trailer in the begining and we told her no. So when we went out to hook it up we expected some help. We didnt receive any! This rep did not even know how to hook up the equipment that they deal with on a daily basis. On top of it she was extremely rude! Finally after about an hour of us trying to hook the trailer up ourself I called the uhall store and they sent out a District manager. He was able to come about 30 min after our call. He was extremely nice and understanding. We will be looking to rent another trailer in about a month, but at this point I dont think it will be from U-Hall!

Christopher S. on

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All around a care free experience. Great job.

Lynda D. on

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dianne M. on

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Larger sign for entrance to the parking lot.

Melanie M. on

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Do not over book a truck. I reserved my truck five days prior to my pick up date and the day I was to pick up the truck I get a call stating change I change my date and time. Then when I said that I was told I get the truck for 24 hours I was told not necessarily!! Are you kidding me - this was the poorest customer service that I have received in a very long time. Then when I get to the office I am told that now I have to pay $100 deposit fee that I was never told anything about. I had already put a $25.00 deposit down the other day. I refused to put the $100 deposit down and asked why I had to do that and was told that was for an out of town rental - I was not an out of town rental I was in town rental. The overall experience was not pleasant and I am grateful it is over!!!

SHEILA R. on

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RAQUEL E. on

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WILLIAM T B. on

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The deck is way to low and the back wheels are way too forward and the ramp although wide was way too short.

JAMES M. on

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On our vehicle the interior had mud on the floorboard.

DENISE B. on

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