Customer Reviews for Store It Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store It Storage

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Lurale M. on

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Customer did not leave a comment.

Robert S. on

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Jutta H. on

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I had a bad Experience with U-Haul in Michigan before but gave them one more Chance...NEVER AGIAN! Drop off Location was fine, not their Fault!

Jose J. on

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Carey W. on

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Linda M. on

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Have recommended Store It Storage multiple times they are great to work with.

Jerry S. on

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Justin T. on

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This vehicle was NOT road worthy, especially for a 1300 mile trip from FL to MA. As we made the trip forward we realized something was wrong with the chassis. The truck would Crab down the road. Over time it would shift while driving and the transmission was having issues along with blowing smoke/fluid from underneath all over my car on the trailer and my second truck behind. The engine ran great considering the fact it has 149k before we started. We noticed the facility had a newer truck on the lot and they refused to swap for the old truck they gave us. They said it was too complicated to change the rental vehicle in the system. If it had been a regular person driving this rig they would’ve crashed. Luckily my father was driving and had been a truck driver and is an ASE certified mechanic, so this helped to get up to MA as safely as possible. This truck must either be repaired properly or taken out of service. We also spend an exorbitant about of money on fuel due to the issues with the chassis. We have receipts to prove that we had to spend $600+ on fuel for a 1300 mike trip. I’m rating the pickup facility poorly because they would not swap trucks. We had originally asked for a GM vehicle and that’s what they gave us. They knew we were planning a long trip and had a two year old Ford truck with less than 50k on it. I feel they should’ve recommended that truck to us before hand, or at least swapped trucks once we realized the GM was in such poor shape. Their facility was clean they were friendly until we asked to swap trucks.

Anne M. on

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It was a pleasure transacting with them. Such sweet people!

Linda D. on

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Wonderful experience overall! Thank y’all

kyle T. on

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Levy was a great rep for your business

Mark C. on

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Nothing.....Great people....Pleasure doing business with them...Keep doing what you’re doing!!

Elizabeth P. on

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The truck has rented was not the one I picked up and it was nasty dirty inside had to be cleaned before we could even load anything

Richard H. on

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I made reservation for 5’ x 9’ utility trailer with ramp to be picked up at ICS Cabinets at 11:00,AM Saturday morning. I arrived a few minutes and THERE WAS NO AROUND!! Doors locked with a notice “will back Monday” without any contact information posted. Just as we were about to leave, the Area Manager “Jake” pulled in to make some trailer repairs. I talked with Jack about our reservation and he looked it up and confirmed. He tried many times to contact several different ICS Cabinets personnel without any luck. NO ONE PICKED UP THE PHONE CALLS OR TAKE A MESSAGE. He was able to switch the reservation to “Store it Storage” and then took all my information, got the trailer hooked and got us on the road. Jack was great and needs a Big “At-A-Boy”. Without his assistance and help we would have hung out to dry. Jake also said that this location has been a BIG problem, not being there when they were to be, and overall bad customer service. DO NOT RENT ANYTHING FROM ICS CABINETS!!! Store it Storage gave me great service when I returned the trailer. They processed the return receipt quickly and got underway immediately. Thanks Store it Storage! Again, a Big Thanks to Jake. This is a U-Haul employee that goes out of the way to help a customer!

Jim F. on

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Folks were friendly and most helpful before and after a grueling household moving day for my mom and I. Nice, smooth ride with the truck.

carmen B. on

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When known of what a customer is picking up it should be ready to go for them or shown what truck is theirs not for customer to go read tags to find correct truck. I had an auto transport with truck and had to try to get it line up and hooked up on my own. It was probably due to it was lightly raining and the office personnel didn’t want to get rained on so instead I did the customer. wasted my time and set me back an hour I didn’t hav planned to waste on something I was told that would be hooked up and everything would be ready for me to just drive. That experience was awful and horrible picking up from them.

Eric G. on

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Dixie H. on

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Excellent customer service

Ellen C. on

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Charge the price tgat is quoted, instead of inflating charges. Or school your U Haul associates better! A 19.99 plus 54 miles 10 hour usage ended up an $87 rental. Absurd!!! My last U-Haul rental!

lekisie M. on

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Very friendly staff made things quick and easy.

Alan R. on

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Joseph T. on

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Ronald T. on

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Cathy H. on

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LISA E. on

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The only problem was when we went to return your equipment during operating hours, the office was closed.. called their phone number and they were out running arrons..had to wait 30 min before return..

Erskine F. on

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Rod F. on

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nothing, everything was awesome!

Thomas W. on

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leticia B. on

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Clifford M. on

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I was charged for an extra day due to them not being open on Sunday. Given a wrong phone number to contact the office to let them know that the trailer was back and parked on the side of the road, as instructed. Very unprofessional

Bonnie A. on

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RICHARD M. on

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Fine, except trailer storage is in a somewhat muddy area.

NATALIE G. on

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Great people to deal with!!!

MICHAEL S. on

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Donna is fantastic great place !