Customer Reviews for Store It Wise at Westmoor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store It Wise at Westmoor

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Debra B.
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Store wasn't open for return. Manager rude. Claimed running to locations. Note on door would have been appropriate yet we did call and no answer the first 2 times and no call back.

DONALD REAY W.
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Customer did not leave a comment.

Ricardo M.
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This has been the best experience I have had with a rental company. The staff was fast, courteous and was more than willing to work with me to accommodate my time constraints.

David W.
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Not a thing

SHANNON S.
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Customer did not leave a comment.

Levi B.
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She was extremely rude. Hopped into our car without asking. Didn't hook the trailer up. Didn't have any tools to help get the trailer ready. There was trash in the trailer that she didn't take out. She LOUDLY complained about us being a pain in the ass the whomever she was talking to on the phone because she “couldn't get to the bank” by 11:30. She was awful and I don't believe she should be a uhaul dealer.

Joel B.
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Customer did not leave a comment.

Tabitha H.
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Nothing could have been better. Your representative, Kim at Westmoor was friendly and helpful.

KYLE C.
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Customer did not leave a comment.

Richard S.
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Kim was Awesome in helping with the Adequate rental time and accommodations.

larry W.
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Customer did not leave a comment.

Patrick F.
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Customer did not leave a comment.

ROBERT J.
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Just keep up the good service, My agent Kim is wonderful in her friendleyness, help and always goes the extra mile for me.

Lorraine C.
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This experience was terrible. It is stressful enough moving and we reserved the UHaul for Sunday so we could pick it up and have it all loaded for when my daughter closed and we had help all arranged. When I showed up and tried to do the online check in that was supposedly so easy I was directed to call Uhaul. I was on hold forever just to find out that the location didn't do what they were supposed to so we could pick up the Uhaul and we didn't end up getting the truck. This messed up the whole process and help we had and when we went the following morning the location accepted no responsibility for what happened. The long wait on the phone was irritating and the fact that we had to load stuff up ourselves because our help was no longer available. My dad is old and had to carry stuff he shouldn't have because of your screw up! I will NEVER use Uhaul again!!!!!

Michael W.
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Customer did not leave a comment.

Peter B.
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The staff were rude. When we returned our truck is parked in their lot while my husband was about 100 yards away in the gas station filling the truck. I was waiting in the car when the staff walked back into the building and without bothering to be polite or ask if they could help in some way, I got a dirty look from the woman as she pointed at the building as though I shouldn't have been parked there. I told her I was waiting for my husband who was dropping off the truck that she just saw him in at the gas station. She was fine then, however, my husband said she was short with him and a bit rude inside as well. Given that experience alone I would not recommend to this location. We did the online check in prior to this which we had issues with but it was a Sunday so there wasn't any staff available at the site

Audi Y.
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Customer did not leave a comment.

Guillermo D.
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It took about an hour to get some help even though we already had a reservation. Kept calling and waited too long for somebody to answer the phone.

Michael H.
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Customer did not leave a comment.

Brenda R.
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The worst experience I would never use again

Dan H.
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Customer did not leave a comment.

ARTHUR L.
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Kim was very nice and. Helpful !

DOUGLAS L.
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Customer did not leave a comment.

JAMES C.
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Customer did not leave a comment.

Tammy G.
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1. I chose the location online that had the size truck I was looking for as indicated. When customer service called to verify the location, they provided me a different address and said this is the location that I needed to pick the truck up at, not the one I selected online. When I went to that address that customer service provided me the day of the pick up, the text that I received, with pick up instructions, provided me the original address that I selected online in the beginning. I had to drive clear across town to get to the right place. What was the point of customer service calling!!! 2. When I tried to pick up the truck, the website would not work because I had one setting in my phone (for the browser) not set to "location services" properly. I took me 20 mins to find the fix, as everything else in my phone was set for location services. I have had this phone for 2 years and have NEVER had a problem with any website I tried to access! I got so frustrated that I tried to call U-haul, but there was a 20 min hold! A lot of help that does. 3. By the time I finally got the keys to the truck, I was an hour late, and had people standing around waiting for me. Not happy!! 4. The floor of the truck was filthy. When I got to my house and opened the back, it was also filthy. The prior customers did NOT sweep the back or the cab of the truck. This was NOT a good experience, and I hope I never have to use U-haul again! Not everything done online is going to work the way people hope it will. And, since I picked up the truck on a Sunday when the supplier was closed, there needs to be back up help that is available sooner than 20 mins!!!

KIRK C.
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Customer did not leave a comment.

VICTOR G.
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Customer did not leave a comment.

Stanley H.
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Customer did not leave a comment.

JUSTINE P.
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Actually be open when you say your open

Tim V.
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Car hauler trailer had bad tires on the passenger side. Had to stop repeatedly to air them up. Very bad deal.

Jamie U.
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Customer did not leave a comment.

Alex L.
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The site disinfected the cabin before I got in. They are amazing and care for the customers health, which is greatly appreciate.

Ryan P.
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Truck size was incorrect online. We picked up truck to pick up our item and it didnt fit so we had to leave item behind and no use truck at all because of bad measurements on website. Spend over $70 for truck rental and gas for no reason. Total waste of money.

Mark H.
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I didnt have 45 minutes to do a "self return" because of issues with your application. Was on the phone for 30 minutes with customer service trying to get it handled. It was not my job to do yours.

Louritha G.
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Customer did not leave a comment.

Corrine M.
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Answer the phone

paul S.
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Those above questions are not the issue. It is the idea that we used the mobile app which took us longer in answering questions and waiting on a response back for job verification on the app which wasted time for us in the length we requested the truck (6 hours) and we couldn't get ahold of the manager in person from this place because we were struggling with the app. Sorry.. we are senior citizens so made it a little difficult for us! It made us "time crunch" to get the truck back!

Chris H.
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Be sure equipment is clean and accessible. Call center order info needs to be shared with pick up location, to avoid frustration for both parties. If equipment is not available at prefered location don't charge for extra miles added.

REESE F.
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WHEN I SET UP THE RESERVATION FOR MY UHAUL, THE LADY AT THIS LOCATION, INFORMED ME I NEEDED TO DOWNLOAD THE UHAUL APP, I HAD TO DOWNLOAD AND INSTALL THE APP SERVERAL TIMES, ONCE DOWNLOADED IT TOOK ME SEVERAL TIME TO CREATE THE ACCT. ONCE APP WAS DOWNLOADED I WAS UNABLE TO FIND THE LOCATION OF THE UHAUL OFFICE I WAS RENTING THE TRUCK FROM, SO I HAD TO UPLOAD MY DRIVERS LICENSE USING THE COMPUTER NOT THE APP. LIKE I WAS INSTRUCTED TO DO. ALSO THE DAY OF THE PICK UP, MY RESERVATION WAS SCHEDULE FOR 8:30AM, THE LADY WAS SICK AND UNABLE TO HELP ME OVER THE PHONE, SO SHE PROVIDED THE 800 NUMBER FOR ME NOT UNTIL 9:30AM , SO I HAD BEEN WAITING TO GET THE TRUCK SINCE 8:30AM, ONCE I WAS ABLE TO GET AHOLD OF SOMEONE , THE RENTAL PROCESS WENT SMOOTH, I ASKED THE LADY ON THE PHONE IF WAS ANYWAY THEY WOULD OFFER SOME KIND OF DISCOUNT FOR MY INCONVIENCE AND SHE SAID SHE WAS UNABLE TO , AND THE LADY FROM THE TRUCK LOCATION SAID THE SAME THING TO ME WHEN I SPOKE WITH HER THE FOLLOWING MONDAY.SO I WAS NOT HAPPY WITH MY EXPERIENCE, I JUST CANT BELIEVE THE APP DOES NOT WORK LIKE IT SHOULD. I HAD TO UPLOAD ALL MY INFORMATION FROM THE COMPUTER INSTEAD OF THE APP, I'M VERY RELUCTANT TO USE UHAUL AGAIN, BUT IN THE CITY I LIVE THEY ARE THE ONLY MOVING TRUCK RENTAL SO I HAVE NOT CHOICE, VERY DISAPPOINTING

JULIE S.
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Customer did not leave a comment.

Robert S.
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Your mobile app couldn't check me out as there were problems with the pictures, though the local agent saw my multiple pictures online. It made me take a picture of my DL when I got there, even though it was put on file from the day before. I could not get past the "Share My Location"button on the app, even though it had permissions and other apps were able to get my location accurately. I recommend the agent, but your app needs work as it wasted my time on pickup and return. I wouldn't have been able to do either without the local agent's involvement.

Laurie G.
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The right light that you replaced while we were there, quit working again.

Manan V.
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Nice and helpful lady

Joseph N.
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Customer did not leave a comment.

Jeffrey M.
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Customer did not leave a comment.

Samuel B.
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Customer did not leave a comment.

Carla K.
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Customer did not leave a comment.

bob J.
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Ms. Kelly was outstanding in her service. She really did an outstanding job in helping me to complete my task. Koodos to her. Bob Johnson

DAVE M.
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The experience was smoother than expected. Kim was very helpful, knowledgeable, and courteous. 5 stars!

loren B.
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Customer did not leave a comment.

Shawn W.
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Customer did not leave a comment.

maricela R.
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Tiffany R.
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Online it was supposed to be 50 dollars they took 80 dollars just in case we went over miles then we went to pay nd they charged us 111 dollars will never get another uhaul

Doug K.
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Customer did not leave a comment.

Rolando T.
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Customer did not leave a comment.

Tanya Y.
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Had a bit of a problem with the app and self check out. Took almost 30 minutes to complete

Joel S.
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Customer did not leave a comment.

Theresa B.
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Customer did not leave a comment.

David T.
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We really enjoyed getting to know Kim today. She is very kind and fun!

Nina O.
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long wait time in the morning but other then that all good.Happy

Bob C.
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Lady was knowledgable, quick and super nice.

BRET F.
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Customer did not leave a comment.

Noel L.
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Customer did not leave a comment.

Tom S.
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Reserved a truck online 3 days in advance. Day before scheduled pickup, the lady at Store it wise at Westmoor location called to ask if we could come in 1 hour and 15 minutes early because she was closing. So I took off work early unpaid to accomidate her schedule. Then the next day when I went to pick up the truck, I was told to have it back 3 hours earlier than planned. She said there would be no discount and no apologies for the inconvenience. She only blamed the U-Haul software stating it was not good for reservations. We called U-Haul directly and they offered to let us keep the truck an extra 2 hours since we reserved the truck for 24 hours. It was helpful but our entire moving schedule was tight and thrown off so we had to make other arrangements to borrow a friend's truck and we ended up returning our rental truck within 5 hrs but still paid for 24 hours. I won't be renting from U-Haul again.

Michael C.
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Nothing!

Anna S.
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Customer did not leave a comment.

Issac R.
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Many uhaul locations but this is the best. Kim Kelley went above and beyond and kept the store open to help me.

Timothy P.
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Customer did not leave a comment.

LAWSON W.
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Good experience, the staff was very helpful.

Lynn G.
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Customer did not leave a comment.

Michael A.
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Kim assisted us and made it quick despite having system issues. she was wonderfully professional and really made us feel important. I am amazed at the entire process at both locations. They both made UHaul look great!! Just keep up the good work!!!

Nate H.
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Customer did not leave a comment.

Jim E.
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Customer did not leave a comment.

Jay P.
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Customer did not leave a comment.

Marie C.
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Customer did not leave a comment.

Lisa S.
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There are charges on my bill for things I didn't have. I didn't use a dolly or moving pads. Took forever to get the truck.

Dick V.
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Customer did not leave a comment.

Hannah L.
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Customer did not leave a comment.

Rose H.
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Customer did not leave a comment.

Kyle R.
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Customer did not leave a comment.

libby B.
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My daughter rented a truck for the day and I paid the bil for her when all was said and done. My first experience with Kim was that she sounded as if she was in a hurry and didn't want to be bothered when I asked why they had charged $74.00 to my daughters CC when I had already given my information. She eventually took my CC info. When my daughter had returned the truck I called to get the amount BEFORE she charged the card, but she had not checked the truck in yet. Low and behold she called me later and told me she had ALREADY charged my card before telling me the amount. Needless to say I was livid. My card was charged $68.00 (and some change). She charged my daughter for the insurance instead of asking her if she wanted to use her own. That was a charge of $14.00 that could have been eliminated had she just asked my daughter. Then a $1 Enviornmental tax? What? Then a $2.00 Safety Program fee? Again ..What? This was my daughter's first experience with U-haul and it will be the last. Believe me when I say I will let everyone I know about this location and the unprofessional way they do business. Terrie Boles-Staverosky

Julie S.
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Nothing needs to change Kim Kelley has it ALL under control. She was AMAZING!!!!!!

Shawna P.
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Customer did not leave a comment.

Becky S.
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Kim is the best- very informative, thorough, always multi-tasking with a smile and very kind!

Kayla Q.
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Kim was great! Will recommend this location.

Wallace W.
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Customer did not leave a comment.

Frederick C.
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Customer did not leave a comment.

Ruben M.
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Larry M.
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No improvements needed. Thank you for being so accommodation.

joe P.
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Customer did not leave a comment.

Mike J.
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Customer did not leave a comment.

Ema V.
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Pam C.
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Nothing it was a great experience!

Steven G.
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Very nice woman working there

Susan V.
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Customer did not leave a comment.

Debra T.
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There is nothing I can think of that needs to be improved on. I would especially like to thank Kim for her friendly positive attitude. Her office is so beautiful with all her plants and flowers. She was so helpful and understanding in a time so chaotic and crazy for me. She was the ray of sunshine when truly we were having a snow storm. Again thank you Kim

Willilam S.
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The truck rode super rough. The door didn't seal so it was very loud and rough. The appliance dolly we rented was not in working condition according to the movers we hired.

Kim N.
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I chose this location due to the good reviews. Kim did not disappoint. Great customer service

Benjamin K.
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Customer did not leave a comment.

VICTOR M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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