Customer Reviews for Store It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store It

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Reed F.
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Customer did not leave a comment.

KAY L.
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Customer did not leave a comment.

sharon L.
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Customer did not leave a comment.

Bill W.
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I work there so it has better be great!

Brandon R.
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The person checking me in was new to the U-Haul process and struggled a little bit. They were very polite and friendly.

sharon L.
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Everyone there is so nice, friendly and very helpful.

WILLIE E.
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Christy was very quick and friendly. Will be back when I need another U-Haul

Jay M.
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Online reservations are a bit confusing. Materials added automatically included 2 dollys and 5 dozen blankets. Did not need any of it but could only get it removed at dealer.

Duane Edward T.
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Update your Apple maps location. It sent me 15-20 minutes out of my way. Had to use Google maps to find correct address.

BRIAN S.
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Customer did not leave a comment.

Andrew M.
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Customer did not leave a comment.

ROGER C.
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Everyone was great very friendly and helpful.

MICHELLE R.
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Customer did not leave a comment.

Brittany M.
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Customer did not leave a comment.

RUSSELL L.
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Streamline the rental check-out process. Took 45 minutes to get us out the door.

Gary W.
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I had a 10 hour trip in 90 degree weather. Had to stop early and stay overnight because the air conditioner did not work. Lost a day and 150.00 dollars.

Craig S.
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Inside back of uhaul was dirty

BRETT W.
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Customer did not leave a comment.

Steve S.
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Wipers needed replaced. Roof leaked minimally in the cargo area. Not enough to damage contents but it was a nuisance. Overall the truck operated very well on interstates and back roads

William B.
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Customer did not leave a comment.

Roger C.
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Customer Service was excellent, christy was very knowledgable and helpful.

Michael B.
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I don't recall seeing a UHaul sign in the window. The store is a small hardware store, the equipment is two buildings father down. The people behind the counter were friendly and helpful.

Charles Russell M.
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Customer did not leave a comment.

ROGER C.
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Christy was a great help.

MARYBETH H.
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Customer did not leave a comment.

Justin jeremy V.
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john H.
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Customer did not leave a comment.

Roger C.
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Christy is the one who rented the uhaul to us very professional and nice.

mary B.
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Customer did not leave a comment.

William H.
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Wasnt really given any directions. Had to walk and find truck on my own. Then it was closed by the time i was done which was still pretty early in evening.

Bill H.
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Christy waited on us and she was very pleasant and helpful.

Raymond M.
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Customer did not leave a comment.

Gary B.
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I was very impressed by how friendly and helpful the staff was while helping me with the rental of a car dolly. Although this was my first visit to their hardware store, I am certain that it will not be my last. An employee of the business connected the car dolly and offered safety pointers while standing in the rain. I was impressed with this business throughout this transaction. My college age granddaughters might expect this type service but it is not common in today's world for an old, bald guy like me. Thanks again.

Rick D.
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Customer did not leave a comment.

Robert C.
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Sarah C.
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Truck was dirty in the box and the alignment was out on the truck which made for a very tough drive.

Raymond M.
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Customer did not leave a comment.

alice J.
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the back of the truck was dirty

Johnnie M.
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Trailers need to have a tongue jack. impossible for one person to hookup.

Raymond M.
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Customer did not leave a comment.

john G.
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Great job!

James W.
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The employee on duty did not know how to use the computer and was not familiar with the process or the rental equipment available! I had reserved the equipment (in person) FOUR days prior to picking it up. Upon arriving to get the equipment the employee couldn't find my records and didn't appear to know how to operate the computer. It took 45 minutes to re-register and actually get the equipment. Better employee training would result in better customer satisfaction.

Nancy M.
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Customer did not leave a comment.

Patricia S.
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We had to drive 1/2 hour in the opposite direction to pick up the vehicle instead of the location we requested closer to home. They would not deliver the truck to the location we requested. When we turned the truck in, they noticed that the backup lights were inoperable and we noticed that the tires on the right rear were wore down to the wearbars.

jay D.
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My original reservation got messed up by you all. So instead of driving 8 miles to get the truck I had to drive 45 miles one way which at $1.00 a mile cost me an extra 74.00 dollars. You all never offered me a discount even though it was your all's mistake. I don't think I will recommend U-haul to people just for that reason.

Melanie B.
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Customer did not leave a comment.

William P.
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Whe9 u reserve a uhual at a certain location dont text the next day before u pick it up and tell me it not there then tell me i have to go 20 miles farther grom orginal pick up arez and say its alrigjt and say its another customer fault that its not there. Ujual could have drove it therebfrom the other location but they didnt and when i call to talk to the manager he wouldn't get on the phone. Poor customer relationship but i know me venting wont help out because u people dont care one bit.

JAMES D.
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Great service at this location, but I had a horrible experience with your scheduling department! I would like to speak with someone as soon as humanly possible. James Dingess 304-942-8801 Thanks

Brian B.
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Get a bigger sign...visible from road. We were looking for a Uhaul sign and couldn't see it! Down in a ditch.

Rick D.
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Very dirty inside, some of the lights did not work. Where it was parked in the grass I had to get help to hook it up to my vehicle. You could not move it.

Ryan A.
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Customer did not leave a comment.

Richard S.
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Your online system said I had a 6:45 PM pickup. I arrived at 6:15 and the place was closed. I got the after hours number and got the owner to open. I was expected to connect the trailer myself with no sakery check. I had to request one. Also one tire had a leak. Most likely empty when I picked it up. When loses the next day the trip was empty. I charger to 55 psi and three hours later it was 40 psi. I informed the location of the bad tire.

michelle H.
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Customer did not leave a comment.

David E.
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James W.
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Rich E.
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mike R.
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The first time I went to pick It up the Strap to strap vehicle on trailer was warn down and wouldn't reach across the tire.The second time I picked it up it was the same way had to modify to haul vehicle the trailer was supposed to have been fixed the day before but it was the same way the second day I picked it up

Trudy A.
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Customer did not leave a comment.

David F.
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Staff and rental was quick and efficient.

Melinda F.
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Customer did not leave a comment.

Joey K.
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The overall experience was fine but it was a little pricey

Andrew N.
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Customer did not leave a comment.

Sherry K.
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michelle H.
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Customer did not leave a comment.

Alan F.
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It's not real obvious that this is a Uhaul location. More signage would be helpful. I completely did not see the Uhaul dropbox on the side of the building and the website points to a former business that occupied the same building - that was confusing.

Barbara D.
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Customer did not leave a comment.

Andrew F.
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Clerk had not cleaned the unit, and it was filthy in both the cab and the truck box.I rented the unit at one location via the internet, and had to drive an extra 15 miles to pickup the unit. The hand truck/dolly that I also rented had no way to fasten it in the truck, so it rolled around when the truck was unloaded and on the road. The rolling door in the back had a broken track wheel. The sales guy appeared to be very new to this type of transaction, and therefore unsure of what he needed to do.

David A.
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the pick up employee was very friendly but struggled a bit with the computer , took a little longer to pick up than i would have liked but he made up for it since he was apologetic.

Susan T.
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Customer did not leave a comment.

francis C.
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Your staff took almost 90 minutes to rent me the trailer that I had reserved. It took two phone calls from the district manager to explain to the dealership how to rent a reserved trailer. Isn't this the job of the trailer dealer??? Seriously disappointed!

VAN W.
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Where the 9x5 trailers are kept made it a little hard to hook to the unit by yourself. On the first trailer I attempted to hook to I could not lift the hitch high enough due to back of trailer hitting a pile of what appeared to be roofing. Had to move to second trailer to get hooked up.

Chris D.
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Customer did not leave a comment.

John S.
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Customer service was less than desired. U-Haul was secondary responsibility and it showed.

MARCUS D.
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Customer did not leave a comment.

karen H.
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The address doesn't come up correctly on google maps. and there are no clear signs indicating it's a UHaul location.

William B.
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Friendly agents- new clean truck- drove great NO PROBLEMS>>>>>

MARK K.
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Customer did not leave a comment.

Joan A.
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We had many problems with the moving company but you were very understanding and, for your part, everything was excellent.

George F.
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The local people are great. The online reservation system is bad in that it reserved my rental at a different location than I rented. Also on the confurmation email it doesnt show the location or address or anything what location. I herd from both locations and other customers about the same issue! Uhaul needs to get this fixed for the hurricane Teays valley wv area

Tim H.
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Tow dolly was damaged with non-working brake and parking lights.

Thomas B.
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called a week ahead to Nitro store to reserve car dolly and when arrived at Nitro u haul the next week, it was not available. Was forced to make another trip to another u haul site. Will not be using u haul again. Final pick up site was adequate, but entire setup very unprofessional.

Rick F.
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Everything was fine !!!! He helped us load the car carrier & made sure it was done right. We appreciated his help !!!!

Joe S.
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Excellent Customer Service. Truck was ready early and all went perfect!

George G.
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Customer did not leave a comment.

SHARON R.
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Customer did not leave a comment.

Pam L.
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my only problem was the conflicting information about payment. I was not the one picking up the truck on a one way trip and I was told I could not pay for it via phone with my credit card, the person picking it up had to pay for it. When I called to make a change on the reservation I mentioned payment and was told I could do it on the phone after I had been contacted about the location for pick up. I was prepared to pay by phone that evening, had told the driver that he didn't have to just to find out that he did have to. that was upsetting cause I was in another state and he couldn't do the payment. as it was, the Winfield, WV location, allowed me to, because they weren't a U Haul facility. I believe U Haul needs to get in this century and allow payment over the phone even if that person isn't driving the truck. If I had it to do over again I would have called around to Penske or other rental places and who ever would let me pay by phone would be the one I'd go with.

blake W.
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Customer did not leave a comment.

Doug B.
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All good

BILL W.
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Vey nice salesperson

JOSEPH B.
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Customer did not leave a comment.

Amie C.
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Customer did not leave a comment.

RODNEY P.
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Customer did not leave a comment.

jim W.
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James W. 12/16/16 I want to let future customers know that Christy who works at the Winfield WV location for U-Haul went above and beyond her normal duties to assist me in renting a U-Haul truck. She was a tremendous help. I want to thank her and give her a gold star.

Mikhail S.
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Nobody will help to unhook the trailer. Hitch is very heavy to lift, and their no device for easy to do it.

Tabitha A.
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You can actually give the rate that was offered online in the store. Was a very large difference and at that point you can't choose another place if you actually want to move your stuff.

richard N.
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Customer did not leave a comment.

Rita D.
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This was a good experience

BRYAN P.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Evan B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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