Customer Reviews for Store It
(U-Haul Neighborhood Dealer)

262 reviews

12546 Winfield Rd   Winfield, WV 25213

(304) 586-0372

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 586-0372

12546 Winfield Rd
Winfield, WV 25213

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

No improvement needed, staff is very customer oriented

Van W 
Rating:
5.0

Nothing everything was good

Timothy L 
Rating:
5.0

Nothing I highly recommend this rental team! Great employees and representatives of the U-Haul brand

Van W 
Rating:
4.0

Customer did not leave a comment.

Robert J 
Rating:
2.0

Customer did not leave a comment.

Jaclyn B 
Rating:
5.0

The girl at the counter was very nice and helpful

Jacob A 
Rating:
5.0

Customer did not leave a comment.

Johnny D 
Rating:
5.0

Great service. Always rent from them.

Tim S 
Rating:
5.0

Customer did not leave a comment.

phil r 
Rating:
4.0

Customer did not leave a comment.

Robert J 
Rating:
2.0

There is NO SIGN indicating the business AND Google sends you to an incorrect location. No assistance hooking up the trailer is offered until I insisted on help or not renting. If they had a sign, answered the phone with "U Haul" and gave some assistance to their customers, I would give 5 stars.

Craig M 
Rating:
5.0

Customer did not leave a comment.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

jay c 
Rating:
5.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

Customer did not leave a comment.

Todd W 
Rating:
5.0

The U-Haul website does not have the correct address for where you go to pick up the trucks. However, the employees were great and helped me find the right location! Plus, it’s inside of a hardware store and anything you need for a move, they have!

Kiela L 
Rating:
5.0

Dual axel trailers should have a tongue jack. It is asinine to expect an older person to lift the tongue to connect to the hitch of the towing vehicle.

John E 
Rating:
5.0

The staff was very friendly, helpful, and accommodating. Truck was clean and easily accessible. I would not hesitate to rent from this location in the future.

Chris L 
Rating:
5.0

Quick friendly service

Van W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Cortney G 
Rating:
5.0

Tell your customers the Truth. I have never heard back after the recording of my conversation with scheduling department was reviewed.

Richard D 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T 
Rating:
5.0

The person that assisted me at the hardware store was amazing. She was knowledgeable, helpful and iind

Larry P 
Rating:
4.0

Customer did not leave a comment.

Brogan R 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
4.0

One of the trailers that I rented had no working lights had to switch to another trailer that was the only issue. Other than that the employees of the store were great. They help me with the issues.

Richard B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

I’ve dealt with this location a few times and the service is always polite and courteous.

Johnny D 
Rating:
4.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Customer did not leave a comment.

Shawna S 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
4.0

Customer did not leave a comment.

Cameron G 
Rating:
5.0

Customer did not leave a comment.

Rick D 
Rating:
4.0

Good people

Richard R 
Rating:
5.0

No issues, service and equipment was excellent

Van W 
Rating:
5.0

Paint peeling off trailer in several places. Not the best looking trailer.

Rick D 
Rating:
4.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

jim J 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Very easy and friendly

Warren R 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
3.0

Will never use uhaul again. Truck broke down on me. Waited 3 hrs for a mechanic another hr for him to figure it out another hr to go get parts another 2 hrs while he fixed it. That whole time sitting next to a perfectly fine truck but wouldn't let me take it. Was promised a full refund and got half. Uhaul sucks and will never get any business from me

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Kathy R 
Rating:
5.0

Everything was perfect, staff is friendly and knowledgeable

Timothy A 
Rating:
5.0

Customer did not leave a comment.

Charlie M 
Rating:
5.0

Great people. Always friendly and helpful. Will continue to rent from them.

Tim S 
Rating:
5.0

Customer did not leave a comment.

Clinton A 
Rating:
5.0

Always easy to work with. In stock equipment and clean. Would definitely recommend to fry and family

PATRICIA H 
Rating:
5.0

The wiring on the trailer needs replaced I wrapped electrical tape around the worn spots. The lights worked the wiring is just worn.

Tim S 
Rating:
5.0

Customer did not leave a comment.

Mike P 
Rating:
4.0

Customer did not leave a comment.

Benjamin N 
Rating:
5.0

Excellent experience! The staff were great, the process of rental and return were efficient, and the equipment was well maintained.

Jeff A 
Rating:
5.0

Customer did not leave a comment.

randy a 
Rating:
5.0

Customer did not leave a comment.

Jade C 
Rating:
5.0

I have picked up from this location before and have had no issues.

Karl K 
Rating:
3.0

Customer did not leave a comment.

JOSHUA F 
Rating:
5.0

Customer did not leave a comment.

Jay R 
Rating:
5.0

Customer did not leave a comment.

Rebecca G 
Rating:
5.0

Trailers need tongue jacks very hard for one person to hitch.

Johnnie M 
Rating:
5.0

Customer did not leave a comment.

Crista N 
Rating:
5.0

Customer did not leave a comment.

Dwight L 
Rating:
5.0

Customer did not leave a comment.

Dwight L 
Rating:
5.0

Great place, friendly staff I will rent again from them no doubt.

Tim S 
Rating:
4.0

Customer did not leave a comment.

Angel W 
Rating:
4.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

While the 15’ moving van was operational, it was not clean. Windshield was covered in bug splatter , cup holders had not been cleaned . When I went to pick up the van I was informed that there was no blankets or dolly’s available, not a complete deal breaker but really?. I had ordered the moving van 3 weeks prior! In summary, although I do appreciate the convenience of using this uhaul location I doubt that I will use them again. I would recommend uhaul to a friend but not this location.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Partica C 
Rating:
5.0

General hardware is a great place to rent from!!!

Donna L 
Rating:
5.0

Customer did not leave a comment.

RONEY D 
Rating:
5.0

The young lady that checked me out and back in was very friendly and courteous. She even went out to the lot and found my trailer plug adapter for me when I accidentally left it by the trailer I dropped off.

charles r 
Rating:
5.0

Very good service. Truck was clean it was ready it rained good it was exactly what we needed

Linda C 
Rating:
4.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

There was snow on the windshield, this was due to the recent snow storm in the area. Didn't have any problems with the truck.

Quality W 
Rating:
5.0

Customer did not leave a comment.

christina c 
Rating:
5.0

The first truck we were assigned doing the initial checks before leaving facility, found that the back lights on truck did not illuminate when headlights were turned on. When we brought to representative's attention, we were immediately given another truck.

Michael J 
Rating:
3.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

STIRL R 
Rating:
5.0

The truck done the job, no problems

Quality W 
Rating:
5.0

Customer did not leave a comment.

Martin H 
Rating:
5.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

You seriously need improvement on the mobile uhaul stuff. It didn't work. Had the drop off locations address wrong. Took an hour to get it turned in and then we were charged for bring late so there's that. Renting a uhaul should not be so stressful or take up so much time.

Kory W 
Rating:
3.0

The young staff were efficient and extremely nice to deal with. My only issue was the location in proximity to the Uhaul. We were not instructed where to pull through to pick up the van and was stuck behind a locked gate. However, that is not a deal breaker. I drove out of my way to use STORE It due to the reviews of the closet retailer their reviews for their business is sub par.

Tammy P 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Impossible to lift the tongue of trailer by yourself. Had to go get my own Jack to raise the trailer to hookup and then reverse the to in- hook. Need to provide a Jack of some sort!

Ray R 
Rating:
3.0

Get better trucks!!! It’s ridiculous how raggedy they are!!!!

Villa C 
Rating:
5.0

Friendly helpful efficient

LINDA C 
Rating:
1.0

Customer did not leave a comment.

Whitney C 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Yan S 
Rating:
5.0

Customer did not leave a comment.

Kadie P 
Rating:
4.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Customer did not leave a comment.

ANNA M 
Rating:
5.0

Customer did not leave a comment.

billy b 
Rating:
5.0

Would be nice to have a crank to lift the front of the trailer up. It was heavy to lift up.

Cheva I 
Rating:
4.0

Customer did not leave a comment.

DEREK A 
No reviews have been submitted for this location.

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