Customer did not leave a comment.
JAMES J
Customer Reviews for Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy experience, only do better is to have someone be a spotter when backing up to trailer.
LESTER HThis facility is always a 10/10. Great workers, clean equipment, never an issue!
DANIEL PThe vehicle that I drove needed shocks, and to be cleaned. You need a newer vehicle.
marsha wThe trailer I rented was excellent! It was exactly what I needed for the move. The young lady was very nice and helpful.
Kim SThe 1st truck they reserved for me was a filthy, muddy mess. Inside and out. Horrible!!! Thank God they had 1 truck left. It was ok. When I returned the truck a few hours later, they told me some woman took off with the filthy, muddy one because that was the only truck they had on their lot. It does not appear that they even checked the truck in when it was returned or that they could care less? Unbelievable...
STEVEN MEasy check in and check out process. Staff pleasant and professional. Trailer was clean and in working condition.
RYAN SEasy to pick up, easy to drop off.
Ryan SThe Store It in Winfield is always great to work with and an easy experience when renting. Don't change a thing!
DANIEL PThe proprietors were courteous and had the size truck we needed. The lot was clean and orderly. Our vehicle was rode well and was in good condition.
Eric KPick up and drop off service was a little slow due to computer/user issues.
Conrad SEasy & friendly
John WVery easy process thank you so much
Jonathan BCleaner interior would’ve been excellent!!
Deborah IGreat People VERRY helpful. Thanks Again.
robert lCould not be easier.
Michael PNo improvement needed, staff is very customer oriented
Van WNothing everything was good
Timothy LNothing I highly recommend this rental team! Great employees and representatives of the U-Haul brand
Van WThe girl at the counter was very nice and helpful
Jacob AGreat service. Always rent from them.
Tim SThere is NO SIGN indicating the business AND Google sends you to an incorrect location. No assistance hooking up the trailer is offered until I insisted on help or not renting. If they had a sign, answered the phone with "U Haul" and gave some assistance to their customers, I would give 5 stars.
Craig MThe U-Haul website does not have the correct address for where you go to pick up the trucks. However, the employees were great and helped me find the right location! Plus, it’s inside of a hardware store and anything you need for a move, they have!
Kiela LDual axel trailers should have a tongue jack. It is asinine to expect an older person to lift the tongue to connect to the hitch of the towing vehicle.
John EThe staff was very friendly, helpful, and accommodating. Truck was clean and easily accessible. I would not hesitate to rent from this location in the future.
Chris LQuick friendly service
Van WTell your customers the Truth. I have never heard back after the recording of my conversation with scheduling department was reviewed.
Richard DThe person that assisted me at the hardware store was amazing. She was knowledgeable, helpful and iind
Larry POne of the trailers that I rented had no working lights had to switch to another trailer that was the only issue. Other than that the employees of the store were great. They help me with the issues.
Richard BI’ve dealt with this location a few times and the service is always polite and courteous.
Johnny DGood people
Richard RNo issues, service and equipment was excellent
Van WPaint peeling off trailer in several places. Not the best looking trailer.
Rick DVery easy and friendly
Warren RWill never use uhaul again. Truck broke down on me. Waited 3 hrs for a mechanic another hr for him to figure it out another hr to go get parts another 2 hrs while he fixed it. That whole time sitting next to a perfectly fine truck but wouldn't let me take it. Was promised a full refund and got half. Uhaul sucks and will never get any business from me
Aaron WEverything was perfect, staff is friendly and knowledgeable
Timothy AGreat people. Always friendly and helpful. Will continue to rent from them.
Tim SAlways easy to work with. In stock equipment and clean. Would definitely recommend to fry and family
PATRICIA HThe wiring on the trailer needs replaced I wrapped electrical tape around the worn spots. The lights worked the wiring is just worn.
Tim SExcellent experience! The staff were great, the process of rental and return were efficient, and the equipment was well maintained.
Jeff AI have picked up from this location before and have had no issues.
Karl KTrailers need tongue jacks very hard for one person to hitch.
Johnnie MGreat place, friendly staff I will rent again from them no doubt.
Tim SWhile the 15’ moving van was operational, it was not clean. Windshield was covered in bug splatter , cup holders had not been cleaned . When I went to pick up the van I was informed that there was no blankets or dolly’s available, not a complete deal breaker but really?. I had ordered the moving van 3 weeks prior! In summary, although I do appreciate the convenience of using this uhaul location I doubt that I will use them again. I would recommend uhaul to a friend but not this location.
Michael JGeneral hardware is a great place to rent from!!!
Donna LThe young lady that checked me out and back in was very friendly and courteous. She even went out to the lot and found my trailer plug adapter for me when I accidentally left it by the trailer I dropped off.
charles rVery good service. Truck was clean it was ready it rained good it was exactly what we needed
Linda C