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JANELLE K
Customer Reviews for Store Smart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional fast service was in and out within a couple minutes.
Janet AEverything was as expected
Albert CUpon returning after 12 noon which was technically closed employee still helped us and closed are account which was after 12:30 pm. Thank you sir
RICHARD FI cannot think of a single thing! Service was excellent!
Gerald MGreat customer service . I wouldn't change anything
MARQUITA HVery professional and friendly. I was in and out in under 10 minutes.
Dale Mfriendly, helpful staff, location conveniently located in Cookeville.
Michael SThe owner was very nice Very efficient.Explaoned everything we needed to know! We will use this service again
Cynthia RI have used them twice. He is very nice guy. If I had to use one again it be there.
Kathy GThe service was efficient and friendly. I will not hesitate to visit this location for any further rentals. There is nothing I could add to improve my experience.
LORI SThe employee was very helpful and extremely easy to work with. He helped move the vehicle for me and had an overall pleasant, helpful demeanor.
DREW SNothing!
Shirley BI had 1 problem the straps needs to be replaced cause I had to stop 2 r 3 x's before I made it to my designation & it was a 8 hr ride BK to Mississippi cause I had to keep stopin goin slow cause it's bouncing lose boit to hit other cars pulling mines BK but plz fix the straps
Derrick BEveryone likes this place because it is great and couldn't have been better.
Robert PCheck windshields are clean.
Dale MDwayne was very helpful and explained everything. The charges were as estimated. Great service at this location.
Patricia YThis was our first time having to do it all self-service pick-up and drop-off and it was made super easy. The truck was in excellent condition and very clean. Highly recommend
Hope RFriendly and helpful
AMY GThe man that waited on me was very friendly and helpful
Patricia AMade returning equipment difficult. After talking to 7 different people was finally able to return equipment. Even though we didn’t have the equipment as long we rented it for we was still charged for the full amount
MILES CMaybe more noticeable signage out at the entrance from S Jefferson, since the pick up location is behind the first row of businesses.
KATHERINE DThey had together and were patient with other customers ;-). Easy to work with.
Jeffrey WVery friendly, very knowledgeable
Eric SExcellent customer service! Out unless than 10 minutes. Thank you
Robert RDuane/Dwayne was excellent. I had a broken down car and rented a tow dolly on short notice. He was extremely efficient and got us through the door quickly on a cold day gave me as much daylight as possible to get my car loaded. Great experience, could have been miserable but was not. Thanks again!
Noah SI also rent a storage unit here and the staff is very helpful and on top of everything. Drop off of U-Haul truck after hours is easy and convenient.
Courtney LI think overall good experience smooth process. The easiest reservation I've made of anything so I was satisfied I don't see anything really that I think needs improvement.
Joseph SThe gentleman working the location provided top notch, quick, efficient services! Very friendly guy who makes the transactions effortless & easy! Would highly recommend renting from here!!
Richard MVery nice employees! Highly recommend
DAVID JDwayne did excellent job explaining how to work the lock. Also explained the bill too. Today was a good move!
Felice HAs an addendum to my previous tested comments, I would highly recommend using U-haul to my family and friends.
RANDALL SDuwayne is great
Robert MPrices were reasonable, easy transaction. The gentleman that waited on me was friendly and courteous. Don't get much gooder than that!
Michael AThe owner Dewayne is awesome...
Jeffery BNice truck, very clean. Thanks!
Frank HI had a bit of a struggle because I has to set up the app on my phone, but it worked out really well once I did that. Thank you.
Frank HNothing. Dwayne was exceptional in working with me. Van was in great shape and comfortable
Robert LThe only inconvenience for us was the opening time of 9 am instead of 7:30 or 8.
ALEX Csimilar to first location... person was very helpful. It was a LITTLE tricky to find, but once we got off main road it was obvious.
DANIEL CVery good service
Barbara AI wouldn’t change a thing. Customer service was great. Very knowledgeable and helpful person waited on me . I will for sure be back in the future
Roger KI was going to rate this 5 stars and maybe I wasn't listening to the service rep. But this was my first time renting at Uhaul and not familiar with their cell phone app for checking in and out equipment. It wasn't until two hours after I dropped off the trailer I realized that I needed to check the trailer in somehow. I happened to do it at home and that's when the Uhaul phone rep told me I dropped off the equipment 6.9 miles from where it should be and I did a "What?" and quickly realized they were using my home address. Once we fixed that and they checked the video, everything was good. Might want to have a BIG sign on the side of the building to remind folks to check the equipment back in when they arrive?
David PPicked up the trailer and traveled a couple miles and then loaded the trailer. After it was loaded and we got on highway I noticed the tire had a very bad vibration and was visibly wobbling going down the highway. Called the location where we picked up the trailer and they refused to do anything about it and said it was up to me to take care of the problem.
David SVery easy to reserve, get in and out, perfect experience!
Sue LVery good service butttt i only Needed the truck for a few hours. Well before i left The uhaul place with the uhaul i asked The man when will they close so i could Have it back in time… the man told me 5pm, arrived to return the truck and the door was lock with a note of the door saying closed at 3 today. I arrived at 3:30
Brooke BThe man who works there is very helpful.
HEATHER RThis is the best after hour place to drop your rental truck.
Shauna DEverything went great! Would highly recommended this location !
Laurie FThe truck we rented was clean but was in dire need of a brake job. Tow haul feature on the truck was intermittent would not stay engaged. Made traveling through the hills of Tennessee quite interesting.
Joseph FHave used this location before always great service.
PAUL D