Customer did not leave a comment.ORVILLE S.
Customer Reviews for Storeroom Self Storage
(U-Haul Neighborhood Dealer)
Huntsville, TX 77340
Services at this Location:
- Mon–Sun8 am–6 pm
Special Operating Hours
- 6/6/2023: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Allen S.
Customer did not leave a comment.Ashlyn L.
Customer did not leave a comment.David B.
The on-site manager more than helpful and polite.Martey A.
Did well and got the job doneKyle W.
Customer did not leave a comment.robert D.
Everything went very efficiently and smooth.PATRICIA Z.
The lady at the counter (I forgot to get her name) was very sweet and kind.Neil S.
Customer did not leave a comment.Gladys M.
Keep it up with your present standard, and don't relent on your efforts.Moruf E.
Give this lady more trucks! I could not pick up my truck and we had to wait for another person to dorp off their truck because a previous person dropped the truck off at a wrong location. The lady did everything in her power to fix the situation that wasn't her fault.Ambika N.
Customer did not leave a comment.Margo W.
Peggy went the extra mile for us and was amazing to work.Bryan A.
Customer did not leave a comment.Peggy M.
The property manager was accommodating. The check in was uneventful. The truck was running poorly at first, but soon smoothed out. The air conditioner did not work. The truck had mud on the sides by the wheels and on the tires.RICHARD F.
I've dropped off here several times, the lady in charge is nice and helpful, It was not my designated location but dropped of there anyway because it was easier and quicker for mepeter B.
Customer did not leave a comment.sidney K.
Customer did not leave a comment.Amy B.
Customer did not leave a comment.RICHARD L.
Floorboard, body and tires were muddy. Front tires were very worn on the outside.Carl H.
Customer did not leave a comment.Joseph K.
Ms Morrell was a treat to deal with. She made my day.DEREK R.
Having them do the check-in may have been easier than using the app.Michael B.
The older woman at the office is a control freak. She was straight up rude and would hover right outside of the U-Haul and just stand there while I was doing the drop off through the app/online website. She even asked if I was at the right location. I would not recommend anyone to drop off or pick up at this location unless they get someone to run the place that is friendlier and more willing to help/be useful. It was some of the most rude customer service that I have ever experienced!Elena P.
Truck had wrong mileage and wrong fuel level. Lady didn't go over everything with me. I would not use this location again nor will recommend. Because of wrong fuel level it caused me to over fuel the truck.James B.
I reserved a dolly but it wows not on the truck when I picked it up. Would like a refund for the dolly. other than that, I had a good experience.Jeremiah G.
The owner Mrs Peggy was very rude to me for no reason! I started do business elsewhere but I went on and decided to do business with her! I see some of the reviews saying she so sweet, but my experience was different! I was very polite with so I don't know why she acted that way with me! I will never ever do business with this lady again.Tracey S.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Mitchell F.
The owner went way above and beyond to accommodate me. She was extremely friendly and helpful, and would definitely go back to this U-Haul to rent from.Clement H.
Truck was not swept out a lot of dirt in bed of truck, had to get pads out of stg area because needed 1 dozen pads they only had 6 the lady said she wasn't sure I wanted themâ€¦.Dawn I.
Customer did not leave a comment.Marilyn B.
She was very helpful and friendlyGreg A.
Customer did not leave a comment.sandy R.
Great customer service, clean, professional and friendly.Robert K.
Customer did not leave a comment.Diana R.
Customer did not leave a comment.Hosea V.
Customer did not leave a comment.Arunraj R.
The truck was clean, but the ventilation fan and AC totally failed 30 minutes after I picked up the truck â€¦. on a 100F day. I rolled the windows down and completed my tasks for the day, but it was difficult. I don't know the cause of the fan & AC failure, might be maintenance or repairs related.ORVILLE S.
Customer did not leave a comment.Erika C.
Staff was great. I could understand what she was saying, I didn't have to wonder if there was any information they were leaving out. And very pleasant on top of that.Terry D.
Lady heping us is a credit to your company, give her a raise. It's hard to find good employees like her.James W.
Customer did not leave a comment.Sequioa N.
Customer did not leave a comment.Sequioa N.
Customer did not leave a comment.Paxton G.
UHaul stated that the location was both open and had a lockbox. Neither were true. Thankfully the helpful employee that happened to be there was willing to help us manually. Location was helpful and nice. However, I am very dissatisfied with UHaulPeter H.
I paid for a dolly and furniture dolly and neither was in the U-Haul when I picked it up.Ravon J.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.Dewayne J.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.Brent G.
Customer did not leave a comment.Denise K.
Customer did not leave a comment.DEREK B.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.Kasandra B.
Customer did not leave a comment.Nicholas S.
Nothing, the experience was above what I expected- the truck was ready, and I was out the door 5 minutes after arriving, which gave me an earlier jump on getting on the road.Robert P.
Overcharged me on miles, been trying to call them all day. I have a video showing the mileage when I picked it up and pictures when I dropped it off. Charged me 40 something miles more than my dated and time stamped pictures prove!Jeff I.
Left an item in the truck, they called me and I went and picked it up. Great service, give them more trucks, WilliamWILLIAM MARVIN L.
Customer did not leave a comment.Amanda W.
Peggy the attendant was great. The process for picking up and dropping off the rental u-haul was seamless. The only complaint I have was the rental was not clean. I had to sweep out the truck before we we were able to load anything on it. If you are going to rent the u-hauls please make sure they are clean. If I chose to rent from another place, that would be the reason. Thanks!Marilyn J.
Customer did not leave a comment.Jace J.
While my original reservation was in college station, they called the day before to tell me they did not have my trailer. So I had to drive 100 miles round trip to get the equipment I reserved. Fortunately the wonderful people in Huntsville were professional and personal. The lady who took care of me like we were old friends. Between the gentleman on the phone from Huntsville to the wonderful lady who checked me out they made this transaction bareableMark D.
Customer did not leave a comment.Joshua F.
When we arrived to pick up the uhaul I logged on to check in and suddenly my reservation time was changed. It would have been nice to know before waking up early and driving over there. We were also supposed to have a contactless pick up-did not happen. That was a failure on uhaul's side. The staff at this facility were excellent though, she went above and beyond to help us. The truck was not clean when we got it. There was trash and dog hair all over the back, there was even a roach.EDWIN M.
There was mud or something on the floor in the cab.Chelsea K.
Customer did not leave a comment.BEAU B.
Excellent experienceSusan S.
Customer did not leave a comment.William P.
Tried to use the app to check in but was unable to due to an issue scanning the back of my license. My only real complaint is the truck was dirty, the seats were covered in dog hair, and the back had not been swept out from previous use. There also appears to be a discrepancy in when the vehicle was returned. It shows being returned almost an hour later than when I returned it.James H.
Customer did not leave a comment.EDWARD K.
Peggy is awesome and deserves a bio on your websiteThomas A.
Customer did not leave a comment.BENITO C.
To increase the speed on your computer it was too slow to come up Also to tell customer key return details well. It was a great and nice experience.OLAYINKA A.
Awesome customer service.Mary H.
Customer did not leave a comment.doug S.
Would definitely recommend this location!! Great customer service !!!Deborah R.
She was an Angel, she helped me during her off time. They where technically closed.DAVID B.
Gas should be included in the pricing per mile. Customer shouldn't have to pay more money than the original $100+ to fill back up. Not happy with that.Kacie T.
The property manager, Peggy, was EXCELLENT help!Patricia M.
Vehicle was easy to pick up. No way to improve on excellent!Dorafay S.
Staff was friendly. Quick in and checkout. Good, convenient locationMartha W.
Peggy was awesome and super helpful!Colette P.
Peggy in the Huntsville Tx office was very nice to work with in acquiring a U-Haul for my son and me,,,I will definitely use the service again if needed, and will recommend the Huntsville facility when someone asks about needing a moving truck... Thank you, Peggy, and U-Haul,,,,Mary BracewellMary B.
Customer did not leave a comment.Sean P.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.tracy L.
Customer did not leave a comment.Vanessa K.
Peggy was great to deal with. Friendly, responsive and helpful.Shawn M.
Customer did not leave a comment.Carrie S.
The lady in charge provided excellent service and was very personable during and after the rental process. Excellent job done!Lonnie G.
This place was much nicer place than where I picked up the truck. The lady working there was very nice.Travis C.
Customer did not leave a comment.Maria L.
Customer did not leave a comment.Derek V.
They were already closed, but the gal opened the door, helped me check out, and very friendly.PAMELA B.
Ordered a dolly and was not in the truck. Had to go to the office and ask. They did not know anything and said they had an extra one in another truck.Halen Q.
Additional Services at this Location
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Trailers & Towing
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