Customer Reviews for StoreSmart Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Self Storage

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CHAD O. on

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Paquito L. on

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Don G. on

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Service Attendant was excellent, knowledgeable and provided pleasant service.

Tyneal B. on

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The lady who was assisting us was amazing and very nice!

ANDREW N. on

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could’ve been alittle cleaner in cargo area but I didn’t mind . Others might complain

Elvis H. on

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You can give that young lady a raise she was excellent

Patrick K. on

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Maryum was so helpful and friendly! Moving days can be crazy and stressful, but this part of our day was made so much easier and we will definitely use them again!

Shawnalea B. on

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The location was great and the service at store smart was great. But the uhaul itself was awful to drive, needs some maintenance for sure. Also I will probably never use uhauls services again. I locked the key in the unit at the drop off location. Was told you guys dont have spare there and I would need to call uhaul to get a locksmith. Why isnt the locksmith included in the rental cost ? I got additional insurance and still had to pay 100 out of pocket !! What an expensive day! I paid uhaul almost $200 plus $50 in fuel, only to have to dish out another $100 ! Ridiculous. Other companies do not do this.

Chelsea M. on

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Upon returning the truck after this horrendous experience, there was not so much as an 'I'm sorry for your experience' from the return spot.

Don C. on

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Maybe to have the windows cleaner upon pick up.

MARIE JOSEE H. on

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tara t. on

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STUART C. on

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Amber has the worst customer service imaginable. I rented a truck for less that 6 hrs paid for the day. They charged me double the amount. And are sent an email stating I owed x amount and it needed to be paid in x amount of time or there would be an additional charge of 30. Amber is extremely arguementive and holding ZERO accountability for the rental says they arent a Uhaul yet in clear site displays in the showroom that they are in fact an "Uhaul Authorized Dealer" . Daren the "Territory Manager" also has a communication block when explaining the process in rectifying my issues. I have used Uhaul numerous times and based of my experience. I WILL NEVER RENT UHAUL AGAIN!!!!

Cassandra E. on

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Representative was quiet, seemed disassociated. Did not offer any explanation on equipment or a run through of the vehicle. The vehicle was covered in ice and snow and a scraper was not provided.

Pauric M. on

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More varieties of trucks.

angel a. on

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Clean the truck out as it smells like cat urine. Which cost me 3 of my movers. Plus communication with uhaul is very poor.

Mykola S. on

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#1. I’m paying a higher price on storage than what was quoted to me on Sunday Jan. 27/‘19: specifically, by phone I was offered the 10’x10’BREEZEWAY PRICE for a non-breezeway unit. But, that wasn’t offered when we spoke in-person. :( #2. My equipment wasn’t available when booked. But, the $50 move-in credit was diminished to only $40 because I was charged extra $10 for a larger truck due to the guaranteed truck not being available. So, that also cost me more. #3. I have other various complaints about MULTIPLE in-person “SURPRISES” :(( #4. Overall, it’s the best U-Haul experience I’ve had in years!

Phillip C. on

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I had a couple inquiries about my bill and they helped sort it out for me 100%. I didn't mean to complain to not pay I was just wondering about it but they sorted it out because of the minor miscommunication! Bless them!

Stephen I. on

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Richard N. on

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Kim G. on

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Tanya S. on

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Service was fine.

Barry C. on

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camilla l. on

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Great service. Thanks.

Pierre-Luc L. on

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carlene b. on

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Lanette T. on

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I did not use the drop off location, because I was unable to get the truck in the first place.

Suzanna B. on

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Very rough start but it ended great U-Haul is awesome

Gabriel L. on

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John C. on

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KELLY P. on

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Vehicle was in desperate need of a front end alignment. The passenger side door would not close unless slammed really really really hatd

Brad P. on

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Bradley P. on

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There was a small bit of dirt accidently left and I was told that if it weren't cleaned there was going to be charged $25. I don't even make that much and hour. I would have to work 2 hours to pay that. That is absurd. Took a broom and cleaned it myself. Another money hungry way of getting extra money out of people. No wonder the rich get richer.

Irene K. on

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Don C. on

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Adrien C. on

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Pierre F. on

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ross w. on

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Chester Cabanit L. on

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Dyllon S. on

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???? great service. Very user friendly.

David B. on

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Darren C. on

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I went to this location after the other location, Being Healthy Nutrition, failed to deliver and was terrible; the person there had only notified me that my vehicle was unavailable AFTER I had arrived and had to call them, and I was already arriving 30 mins later for as a cushion. Then, the person had me call customer service myself. Absolute worst. However, the person at StoreSmart was incredible.and patient, and it was quite easy to get everything going from then. Thanks!

George D. on

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Nothing . The woman at this location is so extremely helpful.

Debbie D. on

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Trevor C. on

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Chantal L. on

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StoreSmart always comes through for us. We will continue to use this location as often as possible! We are also proud to distribute their business cards on every move because we know that our clients or their friends & family will be well-treated, get fair prices, and have a terrific experience. Thanks very much to the StoreSmart team! ~ Chantal @ Spry Guys Moving

Richard K. on

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Ernest P. on

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Bree-Ann B. on

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They did not have the size of truck I pre-booked, I was given a smaller truck. Made my move very difficult. Then I wanted to pay my bill with my debit card, but the machine was not working. I was given a $10 discount for the trouble. I don’t feel that’s fair, but didn’t have the energy after a difficult move to address the issue with the instore staff. This was the worst uhaul experience I’ve ever had.

Ubon A. on

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timmie scott w. on

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We had no problems at all with the truck. In fact it was the first time we’ve rented and had a padlock on it to use. Customer service wasn’t the best, we weren’t greeted when we got up to the desk and communication was forced and horrible and she was not very friendly to say the least. My initial call I spoke to a guy who was great and reassured us the truck would be available the next morning for us.

kathy t. on

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Lower the price km rate please . Ouch ! Still Grateful for Uhaul services !

Wissam D. on

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Customer service at front desk was efficient and helpful. The cargo van however reeked of animal urine.

Ranee A. on

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Byron M. on

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Terrible.

Douglas W. on

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Fast, friendly and easy experience!

Francis K. on

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brett t. on

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Douglas W. on

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Great gal at the service counter!

Shauna L. on

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Justin K. on

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Spencer A. on

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Nicole L. on

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Just wanted to send a huge thank you. I got sick and had to change my appointment last minute to the next day, I called around 2am and the person I spoke to on the 1800 number was absolutely amazing and willing to help. When I returned the vehicle, the lady working the front desk was also very helpful and nice. Overall a great experience

MICHAEL M. on

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Chris L. on

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Great experience picking up the Van. It however was quite dirty and smelled of urine. Very gross. When dropping it off, I was accused of changing the odometer to kilometres (I didn't) and was told I had to change it back - She had no idea what to do and blamed me - luckily and I have driven this model of van for hundreds of thousands of kilometres, and was familiar with how to change it back for her. She then proceeded to tell me that the KM on my invoice stood for miles, however if you looked at the invoice and the odometer, the math worked. After inferring it was the wrong van (it wasn't - the plate and ID matched perfectly) she tried to guess my mileage incorrectly. I didn't dispute any charges, and she questioned why I brought it back full of gas. I was very polite and was trying to be of service, leaving it better than I found it. My suggestion is that if a service agent is confused, try not to blame the customer - instead maybe work with them to ensure everything is accurate. I kept detailed logs of what I did and used, and really didn't appreciate accusations - considering it was a case of not being fully aware of what was outlined in front of her. She did appear to be a manager or at least somewhat more knowledgable when I picked up the van, but this was a rather odd and unsettling situation. I will be renting again - somewhere else.

Alastair C. on

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Bill H. on

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Emma D. on

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TRAVIS K. on

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debbie d. on

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keith p. on

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Stephanie G. on

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The Receptionist was amazing! She was so nice and personable. Everything went pretty quickly and smoothly. I started everything online which made it easier but there were a few things that could have been explained better through the process on the site.

Jannie S. on

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AMANDA L. on

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kevin k. on

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Everything was very good,I was impressed with how clean the cab and storage van was. The truck ran great. The only improvement would be that the location is hard to find , mabey some signage which can be seen from the main road would be worth trying

Nizar W. on

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The truck I was given was a pig on gas and I barely drove anywhere. Then I filled the tank up to where it was when I picked it up like I was supposed to and was still charged $26 for fuel. Not sure why but this is not the way to do business.

KINDRA M. on

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Allan L. on

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should give a discount if returned sooner then booked for

JOHN H. on

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Marcin M. on

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DRAZEN C. on

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They stilling money from your credit card..for fuel charges..etc..

ALBERT K. on

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Glenn P. on

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Truck was clean and ran well I meant to tell the location, the passenger door is difficult to close, otherwise best experience I've had renting a UHaul van Thank you

ANDREW N. on

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melanie b. on

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Zach M. on

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Mihai S. on

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Very friendly and professional staff. Van was ready to go, as promised on the phone the day before. Positive overall experience.

Alexander D. on

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Philip H. on

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ANDRE C. on

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BOHDAN D. on

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Brandon H. on

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Your self serve option didnt work and said no equipment had been assigned. I called uhaul and they confirmed the van i was parked beside was correct but they couldnt give me the key code. I called the area manager # provided but didnt hear back for an hour. I sat outside in -35 on the phone for an hour waiting for help. The women at the counter later said it happened 3 times the previous weekend. No credit provided. Fuckin idiots.

GENE G. on

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Staff was very friendly. The vehicle was ready on time and in good shape. I would use this location again if needed.

Analea S. on

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Tami B. on

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This location had a more professional look. Was orderly and clean.

Andrew B. on

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brooke k. on

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Emilien G. on

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JOHN M. on

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Karma H. on

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we have rented here a few times and the staff is amazing!