Everyone was very nice and very helpful!! Especially the gentleman in the office that helped us on Friday, May 23. If it wasn't for him offering to check availability for the next day (saturday 5/24/25) we would've gone somewhere else. He went the extra mile in service to assist us without us even asking. Great customer service!! Mahalo!
Sean M
Customer Reviews for Storkeeper Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Would be even better if hours will be extended on weekends and holidays.
Dmitri KThe agent inside was very helpful, very personable and just. very supportive.
Joseph BQuick and effortless. Representative was friendly and knowledgeable.
Dejuan IThanks a lot for the great service! Everything worked out great. The only thing that was a little odd was that the tank was only at 1/2 when I picked up, which essentially made it impossible to return at the proper fuel level. But the check in rep made it right! Which is what it's all about.
Tristan FLocation was easy to find, customer service was courteous and professional. Equipment was clean and ready for use
Desiree MExcellent all around! Mahalo!
Michael BThe exterior areas were very dirty, with pigeon droppings everywhere. I realize that is not easy to control but it really had an impact on my impression of the store.
JASON OSam (I don't know if he's the manager / owner / works ther) has always been very helpful to me... I definitely would and do recommend this location and use it WHENEVER I POSSIBLY need a vehicle!
Pearl KThe U-Haul website and app were very negative experiences and repeatedly crashed. The in-person site was a great experience.
Amir VLove this plac
David RGreat customer service, easy in and out!
Barry WAllow the customer to upload pictures of the vehicle being rented, instead of taking pictures through your app!!!
Deborah KThank you guys. All the best to both of you.
Barry IThe employee looked and sound like he didn't want to be there
JAY RExcellent experience all around. Will use again future needs.
JOSHUA HGreat service. Good truck.
Lance MBoth places I went to had good / laid back customer service
Meacon BCustomer service was excellent. Everything was quick and easy.
LONG WThe lady so so kind thank you so much
Young KI over filled the gas by a large amount on accident. Free gas for uhaul. That doesn't feel good. The level i returned the rental was clearly higher than where I got it.
Gregory WVery quick and easy process all the way through! Friendly workers and the vehicle was in great condition.
Cynthia DI didn't noticed anything that needs improving at this time. My entire experience was excellent. Thank you.
Sandy MGreat service and friendly staff. Was an overall quick and easy process I would recommend this
Ariana PNo negative feedback. Convenient location. Online reservations make the process stress free. Friendly staff. Equipment availability is always great.
Redine AThe online interface to upload photos of rental prior to leaving the lot. It was a complete nightmare! But the UHaul attendant said the system was problematic, and to take my own photos, which have timestamps, and can be used to prove I didn't make some of the dents and scratches that were already on the van. Other than that, it was a good deal and good service.
Donelle SMy new go-to Uhaul place in Honolulu. Quick to use, very chill.
Maria MGreat staff. Brian super helpful. Nice to be able to have parking. Always accommodating since they are in a great convenient location and have an assortment of vehicles to choose from. Will be back!
Lisa HThe customer service associate when returning the truck was rude and snobby. Won't return to this location and will definitely warn others against it.
Hashim MDiane and Brian were fantastic. We got a truck and paid for one mover from the website. The worker was a no show and Diane was trying to help us problem solve so we would be able to move. We had to return the truck after 2 hours but did not get to move the stuff we needed because of the no show worker. We later called to get another truck and Diane was fanatic again. They made a really crappy day feel less crappy. We will happily do business with Diane and Brian again- they were the reason the day turned out okay. They went above and beyond to help us today!!
Chris BThis was the second time I’ve rented from this location and the second time I was charged the $30 Insurance coverage that I had declined both times. I thought it was my error the first time so I made sure to decline coverage the second time.
RYAN FThe two workers at StorKeeper wee very helpful
Frank RVery good experience for 1st time rental...totally recommend this location, ez to find location and access to services.
Daniel NI received excellent service at this location. The transaction was fast and easy. When I had to change the day of my rental, I was able to do it with a quick phone call. The truck I rented was clean and easy to drive. When I brought the truck back, it took less than 5 minutes to check it in. My receipt was emailed to me. All in all, it was a very good experience.
Jackie BNothing. They have a great attitude, very friendly and just awesome!
derrick hGreat location
CEASER TThe staff at this location was super helpful. I would definitely recommend this location to my friends. Mahalo!
Katsuhiro OIt is the nicest U-Haul place I have ever been to. They were awesome and super efficient. I would recommend them 100%
Jacob SCustomer service was excellent, thank you to the kind gentleman who helped me.
Bret DBrian was very helpful, knowledgeable and friendly. It was a very good experience.
DAVID FThe employees are awesome and on their game!
derrick hGreat crew and they are very helpful at a busy location. Thanks again fellaz! thx. t.a.
Todd ASuper nice people, super fast, an excellent overall experience Top marks for sure
Thomas BWe were told the truck had a full tank of gas and were instructed to return it the same. After using the truck for a total of 12 miles, we had to put 7 gallons of gas in the truck resulting in over $30 in gas for 12 miles. Completely unacceptable and the man at the counter first told us it was out fault, then told me someone had taken the truck out the day before and didn't tell him so he assumed it was full, but still proceeded to charge us and do nothing to rectify his mistake.
Justin HThe woman at the office was very pleasant and easy to work with. I liked her business acumen.
Glen MEverything was great! Easy reservation, great staff and service.
alex bThe service I received was excellent, efficient and courteous. The staff was friendly, pleasant and professional. They made the process simple and the facility was immaculate. The cargo van was perfect for what I needed and the return process was seamless. I would highly recommend my friends and family as well and rent from this location again.
Leilani DGreat help
David RWas a good experience... took longer than it should have to get our truck. was accidentaly given to someone else at first but all was resolved just in 25 more minutes. It's all good though we had a great time with the truck. I would probably tell a friend to go to the Uhaul store not the storekeepers. But truly it was fine.
Glory ATruck inside on the seats was dirty with dirt marks and outside back of the truck bed was dirty and screws left inside. ❤️but overall everything was great 👍🏽 because the person who helped us made it awesome experience thank you!
Wilhelmina SAlways satisfied with doing business with you folks every time I book its always availible
Vivian KGreat Service! Good Equipment and Trucks!
Michael IEverything was very easy and simple. Fast, efficient & friendly. Big thanks to Brian & Sam.
Michael Iawesome and no problem i highly recommened to a friend.
Eduardo KVehicle was available and ready to go only previous customer returned with little very little gas below 1/4 and made the list of places we needed to be at being first on the list . It would be nice to have vehicles fully filled to a point where customers returned in the same manner it was received always full . Mahalo again other than that everything went smoothly with the process and customer service was excellent .
Julio RVery hospitable service . Check in took only 15 minutes. Truck worked out great .
Mark DSam was great!
Stacy M