Customer Reviews for Storkeeper Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storkeeper Self Storage LLC

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Jasmine S.
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Excellent customer service from gentlemen who helped me. Thank you so much!

Sean B.
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Customer did not leave a comment.

Ryusuke I.
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Customer did not leave a comment.

peter P.
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Angel B.
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The location was just a little hard to find but I'm not a local so maybe it's just me. Maybe a sign on the Main Street because If you're driving and not looking down side streets you can easily miss it

Joshua J.
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Actually cleaning the vehicle in the cab, there were toys, receipts, and even a used face mask. Clearly, it had not been even generally cleaned, never mind, disinfected for COVID-19. Highly disappointed.

Thomas K.
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Customer Service Agent was very professional.

Andrew K.
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Customer did not leave a comment.

Patricia C.
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Returning the vehicle after hours was extremely dangerous. There was no security present. There were men, partially dressed, lurking between the trucks smoking. There was a disheveled man sleeping in front of the store near the drop box for the key. I had to get out of the truck, walk to the drop box a distance aways, while my daughter did her best to keep her car next to me at all times as I walked. I would have appreciated being told it was dangerous/risky to return the truck after hours so that I could have returned it in the morning. Otherwise, the service was impeccable, efficient, and kind. Mahalo.

bryan C.
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Customer did not leave a comment.

richard N.
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Kimberly C.
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Allan M.
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Everything was great. Office worker was Really Great and had Great customer service skills. Really great job with wearing a mask and social distancing. Thank you uhaul.

Pearl K.
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Customer did not leave a comment.

Robert M.
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I changed my vehicle at last minute and was served graciously by staff. Excellent service. Happy.

Connor M.
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Customer did not leave a comment.

MATTHEW W.
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Leslie L.
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The service was excellent, the truck was not clean, but didn't matter to us. The location was a bit sketchy with several homeless people encountered.

Thomas W.
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Lee was exceptional, service and location were perfect. Would highly recommend to everyone.

Eric Y.
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I ordered moving blankets on the website but none were available when I arrived. I would have purchased some before my move if I would have known that none were available. I don't fault the local site, but rather the web interface that didn't mention this was a possibility. Gentlemen who helped me at the shop was super helpful and friendly.

Kahoku P.
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Customer did not leave a comment.

Ross Y.
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Reagan D.
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Great customer service!

Raymond H.
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Good job.

Dan D.
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Customer did not leave a comment.

richard N.
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richard A.
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Good service, I'll be back !

Sonja K.
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Very accommodating , great service

Nicole T.
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PRO: The staff were extremely friendly and helpful. CONS: Items were left in van cargo area, including broken furniture from previous renter and trash in seating area. There is a piece of equipment (cart to hook up to a car?) parked in a horrible spot and it's difficult to maneuver around when exiting with the large vans. App was not working so I had to go inside to complete rental, this caused me to lose 15 minutes of moving time.

Harry J.
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Customer did not leave a comment.

EMANUEL P.
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Thank you for your great service Sam.

Brian L.
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Customer did not leave a comment.

Katherine K.
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It was easy and seamless. Thanks!

EMANUEL P.
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Customer did not leave a comment.

Maiko A.
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Truck is good but moving helper didn't come.

Carla F.
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I have rented from this location on a few occasions and would rate each one excellent. The staff is very helpful and very customer service oriented. Their office is clean and very professional. Mahalo!

Brett S.
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I had a very positive experience at this location, and with U-Haul. The associate (not sure his name) who checked me in and out me was very friendly and helpful. I also appreciate U-Haul working to keep social distancing and safety for their employees and customers.

Anne J.
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I was extremely satisfied with the customer service and flexibility in changing locations and return deadline. Professional, knowledgeable and polite POC. Within 15 minutes i had been through the rental agreement, been given the keys, inspected the vehicle, signed the paperwork and was on the road! I didnt know it was so easy! Dont change a thing!

Angela S.
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Customer did not leave a comment.

EMANUEL P.
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I don't have anything to say I would like to thank Sam for great service. Much mahalo

Janet I.
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Customer did not leave a comment.

Megan L.
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Awesome Service

Wilhelmina S.
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Employees was so helpful and courteous towards my needs ??thank you so much made my move easy ????????

Catherine M.
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Convenient location and friendly, helpful staff!

Ralph L.
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None! Keep up the good work! Mahalo!!

Rhonda S.
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Online reservations were a little tricky. It looked like I only had 4 hours for rental time. Besides that, the guy at the U haul Office was very helpful. Convenient location was good so I didn't have to go out of my way to get/return the vehicle.

Sarah M.
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Customer did not leave a comment.

Esther L.
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I had a lot of difficulty with checking in online. I tried for 40 minutes online via my phone and had to put in the same inputs multiple times, reload the pages again and again. I was ultimately unable to pick up the truck with the phone app, and needed to use an agent on site. Luckily the agent was very very helpful and I really appreciated her.

Keith N.
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Customer did not leave a comment.

JENNA P.
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Staff were friendly and helpful.

Mary K.
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Everyone was friendly and helpful! AA++

Ivy K.
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Customer did not leave a comment.

Les O.
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15' truck was parked in a very narrow stall. I had some difficulty pulling out at the start.

Me H.
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Nothing

Annette H.
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Very friendly and professional service!

Dickson V.
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Customer did not leave a comment.

Jodie M.
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Had a great experience. I planned ahead-no waiting. Representatives very helpful.

Benjamin L.
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The employee I interacted with (Nate, I think) was very helpful and accommodating. I rate him highly.

Michelle S.
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Billing was not what was advertised online

Alan J.
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Customer did not leave a comment.

Elisia F.
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jess L.
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Super useful and kind customer service! Thanks for everything!

BRYAN H.
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Customer did not leave a comment.

COLIN C.
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Customer did not leave a comment.

Jamorrious B.
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Yoshiro T.
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DERRICK I.
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Albie M.
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Jacob K.
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Dianna C.
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I originally selected another location for pick up because mobile pick up was available and the other location would be near me. Plans changed so this location became the closest. I changed my reservations online but wasnt told about it not having mobile. Therefore I was a bit surprised when I got a notification the day of pick up that I would need to arrive prior to my stated pick up time because they would be closed at my desired time. It was no issue for me to change but if I had not been flexible I would have been really upset because the proper information was not relayed to me.

Thomas D.
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Sam was very helpful when we arrived and I don't remember the gentleman when we return, but very nice as well. Thanks so much! :-)

Michelle A.
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It was SO easy renting the van and driving it. For only $75 i was able to help my friend move the things she needed for her new place. I would highly recommend this location. Easy access in waikiki and close to Piikoi to catch the freeway.

Kevin S.
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Better notification of switched locations. Time wasted and missed schedules occured due to trunk rental location switch with no notice. Poor rating is only for the rental system dropping my order and switching it to another location. Further away

Brant Y.
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Customer did not leave a comment.

Matthew Y.
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Customer did not leave a comment.

Jerylyn K.
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Great customer service!!! Very knowledgeable and professional. I told the receptionist I will recommend this service to friends and family and even it means he has to work more (lol).

christopher U.
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Awesome Service love the staff very nice to business with. Thank you

Walker E.
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They did not have the equipment on my reservation causing delays and the ability to not protect my furniture while moving. Would not use again and regretting the overall move and hassle involved the day of

Kahrim Y.
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Customer did not leave a comment.

Matthew T.
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Customer did not leave a comment.

Lee L.
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I know it's hard to improve, but the parking at this location is difficult. It could have larger stalls and less building pillars in the lot.

Jonas T.
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staff members here are friendly, easy going, knowledgeable, and helpful. Could not ask for a better experience!

Yoshiro T.
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Customer did not leave a comment.

katherine K.
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Customer did not leave a comment.

Peter B.
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N/A

sungwoo L.
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Representatives were very friendly. Definitely recommend!!!

Kyle M.
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great service, great vehicle, will use again for sure

Kimberly C.
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I like the new truck and will probably use it again.

Elvin A.
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Customer did not leave a comment.

James C.
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The online app is awful, just go into the office.

Lorenz Paul D.
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Pure aloha! been renting here and what can i say!??? the best CS no BS! not good with names :) but thanks braddaz working inside the office! mahalo nui

Michael G.
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The mobile experience was underwhelming. I would have opted to just do it the traditional way if I knew that would be my experience. Your watered down version of a mobile experience leaves a sour taste and I would avoid it till you figure out automation correctly. I was expecting my phone to unlock the car remotely. And read the mileage remotely. That's the expectation of a "mobile experience" today. Your current experience just leaves you more frustrated with the lag in wait time and lack of automation. I would have rather just delt with a real person.

Karli M.
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Customer did not leave a comment.

Trieu W.
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Convenient location, fast, seamless, streamlined operation. In & out quickly at pick up & drop off.

Craig S.
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Customer did not leave a comment.

Jarell J.
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Everything was great

Boram S.
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Sam was nice and helpful.

Piilani K.
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Few things on the truck were not working well but we really appreciate their flexibility with extending return time.

richard N.
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have been renting from u-haul for about 5 yrs. no problems last two times screwed up the billing.willget money back . that s not the problem but had to waste my time dealing

DEBORAH A.
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Awesome friendly accommodating staff

No reviews have been submitted for this location.

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