Customer Reviews for Storkeeper Self Storage LLC
(U-Haul Neighborhood Dealer)

669 reviews

1687 Kalauokalani Way #A   Honolulu, HI 96814

(808) 892-3169

Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(808) 892-3169

1687 Kalauokalani Way #A
Honolulu, HI 96814

Services at this Location:

Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

The location is in a shady area and somewhat awkward, and some directions on the website would help. That being said, the location is VERY central and accessible, the inside of the facility was clean, and the guy I worked with was very nice, professional, and efficient. The truck was dirty on the outside, sandy on the inside and I get the feeling that it's always in that condition. I would rent there again, but I wouldn't seek out the location if there were multiple options.

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

Kenkichi H. 
Rating:
5.0

Customer did not leave a comment.

Galo E. C. 
Rating:
5.0

Customer did not leave a comment.

Gwnyung S. 
Rating:
2.0

There was a mixup when I arrived and even though I rented a van I was given a pickup and told that's all that was available. I was then called after renting the truck and told to come back and get the van.

Joel G. 
Rating:
5.0

Great experience with staff receiving my equipment and returning.. Everyone was so friendly and helpful to all my needs.. Will definitely return to this location... Thank you

Suvin V. 
Rating:
5.0

The gentleman who helped us get the truck was ever so helpful friendly and sweet Thank you

Didar D. 
Rating:
3.0

Have trucks that do not have holes in the roof during rain

Danny N. 
Rating:
5.0

I don't remember her name, but she was working the morning shift and she was SO helpful and wonderful!!

Taryn D. 
Rating:
1.0

I have an open claim regarding the gas tank being only half filled when I got the van. I told the staff this and the staff told me to bring the van back with a half filled tank of gas. I did this but was charged for 17+ gallons of gas.

Kerry K. 
Rating:
1.0

Truck and windshield covered in bird poop! Filthy dirty and unsanitary! Agent refused to wash it saying "I don't have a hose"? Muffler broken; change oil light stays on full time. Unacceptable and unprofessional. Will not return there again.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

MARCELO S. 
Rating:
5.0

Great experience, staff was very helpful.

Matthew J. 
Rating:
2.0

There was a homeless who left eaten food and defecated behind and beside where the truck was parked. It is not a safe or pleasant location to go for a truck rental without a proper company.

Min W. 
Rating:
4.0

Stalls were a little tight to fit large vehicles. Could use more signage on the street to show where to pick up the vehicles.

Rosemarie R. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
2.0

This location had the dirtiest and most broken down truck I have ever used and they also forgot to put the dolly in the truck. But, the customer service is great here. I appreciated the manager who made it easy and quick to get my refund for the dolly and cleaning fee.

Tiffany V. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Very good service!

JooHyun P. 
Rating:
5.0

Great friendly customer service. Thank you !!

Tommy M. 
Rating:
5.0

very good and simple all around

herbie D. 
Rating:
5.0

The customer service was appropriate, however, the van inside was dirty!

Ana Carla L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Everything went smoothly. We appreciate the truck being ready for us when we arrived. Pickup and drop off was quick and easy.

Clayton Nino P. 
Rating:
4.0

There's not a lot of room for parking these trucks/vans, but overall, I'd definitely use them again.

Shanna S. 
Rating:
5.0

Clean trucks before renting it out

Lester K. 
Rating:
5.0

Excellent customer service from gentlemen who helped me. Thank you so much!

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
3.0

Customer did not leave a comment.

Ryusuke I. 
Rating:
5.0

Customer did not leave a comment.

peter P. 
Rating:
3.0

The location was just a little hard to find but I'm not a local so maybe it's just me. Maybe a sign on the Main Street because If you're driving and not looking down side streets you can easily miss it

Angel B. 
Rating:
3.0

Actually cleaning the vehicle in the cab, there were toys, receipts, and even a used face mask. Clearly, it had not been even generally cleaned, never mind, disinfected for COVID-19. Highly disappointed.

Joshua J. 
Rating:
3.0

Customer Service Agent was very professional.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Returning the vehicle after hours was extremely dangerous. There was no security present. There were men, partially dressed, lurking between the trucks smoking. There was a disheveled man sleeping in front of the store near the drop box for the key. I had to get out of the truck, walk to the drop box a distance aways, while my daughter did her best to keep her car next to me at all times as I walked. I would have appreciated being told it was dangerous/risky to return the truck after hours so that I could have returned it in the morning. Otherwise, the service was impeccable, efficient, and kind. Mahalo.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

bryan C. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Everything was great. Office worker was Really Great and had Great customer service skills. Really great job with wearing a mask and social distancing. Thank you uhaul.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Pearl K. 
Rating:
4.0

I changed my vehicle at last minute and was served graciously by staff. Excellent service. Happy.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

The service was excellent, the truck was not clean, but didn't matter to us. The location was a bit sketchy with several homeless people encountered.

Leslie L. 
Rating:
5.0

Lee was exceptional, service and location were perfect. Would highly recommend to everyone.

Thomas W. 
Rating:
5.0

I ordered moving blankets on the website but none were available when I arrived. I would have purchased some before my move if I would have known that none were available. I don't fault the local site, but rather the web interface that didn't mention this was a possibility. Gentlemen who helped me at the shop was super helpful and friendly.

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

Kahoku P. 
Rating:
5.0

Customer did not leave a comment.

Ross Y. 
Rating:
5.0

Great customer service!

Reagan D. 
Rating:
5.0

Good job.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
4.0

Good service, I'll be back !

richard A. 
Rating:
5.0

Very accommodating , great service

Sonja K. 
Rating:
3.0

PRO: The staff were extremely friendly and helpful. CONS: Items were left in van cargo area, including broken furniture from previous renter and trash in seating area. There is a piece of equipment (cart to hook up to a car?) parked in a horrible spot and it's difficult to maneuver around when exiting with the large vans. App was not working so I had to go inside to complete rental, this caused me to lose 15 minutes of moving time.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Harry J. 
Rating:
5.0

Thank you for your great service Sam.

EMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

It was easy and seamless. Thanks!

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL P. 
Rating:
5.0

Truck is good but moving helper didn't come.

Maiko A. 
Rating:
5.0

I have rented from this location on a few occasions and would rate each one excellent. The staff is very helpful and very customer service oriented. Their office is clean and very professional. Mahalo!

Carla F. 
Rating:
5.0

I had a very positive experience at this location, and with U-Haul. The associate (not sure his name) who checked me in and out me was very friendly and helpful. I also appreciate U-Haul working to keep social distancing and safety for their employees and customers.

Brett S. 
Rating:
5.0

I was extremely satisfied with the customer service and flexibility in changing locations and return deadline. Professional, knowledgeable and polite POC. Within 15 minutes i had been through the rental agreement, been given the keys, inspected the vehicle, signed the paperwork and was on the road! I didnt know it was so easy! Dont change a thing!

Anne J. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

I don't have anything to say I would like to thank Sam for great service. Much mahalo

EMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Janet I. 
Rating:
5.0

Awesome Service

Megan L. 
Rating:
5.0

Employees was so helpful and courteous towards my needs ??thank you so much made my move easy ????????

Wilhelmina S. 
Rating:
5.0

Convenient location and friendly, helpful staff!

Catherine M. 
Rating:
5.0

None! Keep up the good work! Mahalo!!

Ralph L. 
Rating:
5.0

Online reservations were a little tricky. It looked like I only had 4 hours for rental time. Besides that, the guy at the U haul Office was very helpful. Convenient location was good so I didn't have to go out of my way to get/return the vehicle.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

I had a lot of difficulty with checking in online. I tried for 40 minutes online via my phone and had to put in the same inputs multiple times, reload the pages again and again. I was ultimately unable to pick up the truck with the phone app, and needed to use an agent on site. Luckily the agent was very very helpful and I really appreciated her.

Esther L. 
Rating:
5.0

Customer did not leave a comment.

Keith N. 
Rating:
5.0

Staff were friendly and helpful.

JENNA P. 
Rating:
5.0

Everyone was friendly and helpful! AA++

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Ivy K. 
Rating:
5.0

15' truck was parked in a very narrow stall. I had some difficulty pulling out at the start.

Les O. 
Rating:
5.0

Nothing

Me H. 
Rating:
5.0

Very friendly and professional service!

Annette H. 
Rating:
5.0

Customer did not leave a comment.

Dickson V. 
Rating:
5.0

Had a great experience. I planned ahead-no waiting. Representatives very helpful.

Jodie M. 
Rating:
5.0

The employee I interacted with (Nate, I think) was very helpful and accommodating. I rate him highly.

Benjamin L. 
Rating:
4.0

Billing was not what was advertised online

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

Elisia F. 
Rating:
4.0

Super useful and kind customer service! Thanks for everything!

jess L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

COLIN C. 
Rating:
5.0

Customer did not leave a comment.

Jamorrious B. 
Rating:
5.0

Customer did not leave a comment.

Yoshiro T. 
Rating:
5.0

Customer did not leave a comment.

DERRICK I. 
Rating:
5.0

Customer did not leave a comment.

Albie M. 
Rating:
4.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

I originally selected another location for pick up because mobile pick up was available and the other location would be near me. Plans changed so this location became the closest. I changed my reservations online but wasnt told about it not having mobile. Therefore I was a bit surprised when I got a notification the day of pick up that I would need to arrive prior to my stated pick up time because they would be closed at my desired time. It was no issue for me to change but if I had not been flexible I would have been really upset because the proper information was not relayed to me.

Dianna C. 
Rating:
4.0

Sam was very helpful when we arrived and I don't remember the gentleman when we return, but very nice as well. Thanks so much! :-)

Thomas D. 
Rating:
5.0

It was SO easy renting the van and driving it. For only $75 i was able to help my friend move the things she needed for her new place. I would highly recommend this location. Easy access in waikiki and close to Piikoi to catch the freeway.

Michelle A. 
No reviews have been submitted for this location.

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