Customer Reviews for Storquest Palm Springs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storquest Palm Springs

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Jim B.
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Customer did not leave a comment.

Alan K.
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Customer did not leave a comment.

Raul P.
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any problem easy to drop off.

walter L.
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Customer did not leave a comment.

Gary F.
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I would prefer to not have an email sent to me the night before my reservation telling me that it has changed to a virtual pick up and a link that didn't work to assist me with it. If one is to be switched to a virtual pick up then the links should be tested and should work. Also I did not want to create a profile. Switching to a virtual pick up required that I create a profile at the last minute. That was unnecessary and inconvenient.

Benjamin Y.
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The agent was nice, but she made multiple mistakes. We were waiting around for 30min at the location to get the vehicle in the first place, there was a used mask in the car, the moving blankets had cactus needles all over them. Really disappointed.

John W.
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Unclear what I was supposed to do with the keys in off hours.

Dale S.
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Customer did not leave a comment.

Fredi H.
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I have to say... This experience was a breath of fresh air. Driving a Tesla for a few years know sets the standard high for any other company/brand. I'm used to over-the-air-updates on the car, amazing customer service and a product that's at least 5 years ahead of the competition. Said that, yourapp is amazing, your crew at both locations were very professional, and the products (f-450 truck and car trailer) are good. Despite covid-19 issues, you nailed it! I was expecting 1990 exposure but got 2020 experience! Chapeau! Looking forward to rent again.

michelle F.
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Customer did not leave a comment.

Joe R.
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Picking up truck was a “take it or leave it” experience... my requests for a clean low mileage truck were obviously not considered. The cab of the truck was filthy but the truck was luckily low mileage. I'm certain that was jus luck and the cab was very dirty. The oil level on the truck.... Was very low

Mindy M.
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Customer did not leave a comment.

Erick Z.
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Overall I was happy with the service and the product of the Uhaul . I would recommend to anyone

Toni B.
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Customer did not leave a comment.

Genevieve B.
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Timothy G.
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Christopher R.
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Ivan C.
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Deidra A.
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Scott S.
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One word - dismal rude and if it was my employee he would be on the unemployment line no later than Monday morning ! Review notes to the awful customer service received even your customer service that I was on the phone heard and noted- asked a few folks to escalate and call me back - I am yet to receive a call back - I suggest you take some basic customer service lesson try Nordstrom or other basic retailers that deal with customers- even Penske at Home Depot are more professional

Erick Z.
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Liam H.
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Maurice C.
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Luna is the most professional Uhual employee I have ever dealt with. The truck was spotless and ran perfect...it almost made moving fun....

Kevin S.
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They did an excellent job. Quick and friendly.

Daniel B.
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Good job

William L.
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Customer did not leave a comment.

Robert M.
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Customer service at Las Vegas was excellent

Frederick E.
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Customer did not leave a comment.

Joseph E.
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Chelsea B.
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mark B.
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I was very satisfied. Help was friendly and knowledgeable. Equipment was good .

Larry M.
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Dave was very helpful, informative and provided excellent customer service. I wish this location offered other size vehicles because all I needed was a pick-up truck or van.

Melanie B.
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Customer did not leave a comment.

Candace B.
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The staff at Storquest Palm Springs are amazing. The assistance I got in helping me with my rental, and extending unexpectedly was seamless and helped me get the job I needed done. Hands down the best Uhaul customer service experience I have had ever! Thank you!

Alberto C.
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Closed at 5 and no clear indication of where to drop off the keys after hours.

Michael M H.
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I was satisfied with the delivery and return of vehicle.

Ellen S.
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Customer did not leave a comment.

Robert P.
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Very polite service. Thank you!

Michael F.
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Michael M.
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Kimberly R.
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paul W.
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Called me to tell me about extra charges. Had a London discussion I asked for a supervisor. Lady said that a manager would call me. They never did and still charged me. I never recieved or rented 24 blankets. But I'm still getting charged for them.

Lisa V.
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I would never recommend or go back to this location. I got over charged for gas when I filled the gas tank up to exactly where it was when I rented it. This gas tank was 1/4 full whwn I picked it up and it was 1/4 full when I dropped it off. The paperwork said it was 3/4 full whwn it wasn't. Tried to contact the office in regards to that issue but no one answered the phone.

traci S.
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Maybe someone who is in the office when they are supposed to be !! Waited over 25 min for someone to come called the number on the sign on the door that said they would be right back they were out on the property showing other units .. No one answers that phone # just rings and rings ...called another number on the door person wh answered said the attendant was on her hour lunch ..so why then at 220 still no one there over an hour I waited for this truck I needed ..when they finally showed up not even a hello..rude employee ..totally dissatisfied with this service

Luc B.
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Had absolutely no issues. Everything was easy and quick!

Melody K.
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Customer did not leave a comment.

TODD H.
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Very nice ladies.

AL P.
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Luna Aldape was really professional and friendly. during this new process that i am transitioning into, she made me feel comfortable and i know that my items would be secured. i would like to appreciate her in a job well done. i will be sharing with friends and family of this location as it is very important to have great customer service.

Nikki H.
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Customer did not leave a comment.

Thomas B.
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I was charged for blanket and never got them. The app did not work as smoothly as I was told (and I personally came in the day before to verify everything). When I called for help it was too early and only got the answering service. They could only leave a message. Not a good policy when you are under the gun for timing.

Anthony A.
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Customer did not leave a comment.

ROBERT P.
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Excellent service at this location!

Bill B.
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Customer did not leave a comment.

Thomas M.
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JUAN R.
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I was not advised beforehand that I was expected to return the truck by checking out on line, and that I had to do so from the exact place from where I had rented. I returned truck "after hours" by about half hour. Left truck in secure place, went to my residence fewer than five miles away. Got the message on my phone, and had to return to place. Good thing I was able to use 24 Hour Customer Service number to do so. had not been given that number prior to leaving with truck.

CARLOS D.
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Excellent customer service

John T.
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Customer did not leave a comment.

William R.
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Return service using online did not work. That was frustratingly.

Stan C.
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van was a little dusty, but we were pleased , overall

Michael Roy V.
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The woman working there was unfriendly and surly. When we returned the truck, the office had a sign stating she was walking the property. The phone number listed on the sign was not answered and a record message said the mailbox had not been set up. We waited 15 minutes (another customer was also waiting and not happy), we finally left the key at the door and left. Not very professional

tom P.
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Great

James W.
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Customer did not leave a comment.

John W.
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I asked at the time I rented the truck what I could expect for gas milage. The person renting me the truck asked where I would be driving and I said mainly on the freeway at 65 miles per hour. I was told to expect about 15 miles per gallon since I was on the freeway and had a head wind going the the work site I figured the truck would get less MPG so put in 5.2 gal because I thought some where between 11 and 12 MPG was more likely. The actual MPG turned out to be only about 9 miles to the gallon. I think your help should be more in tune with reality as this cost me a few extra $. Other than that the truck was good and was what we needed to get the job done. John Wilcox

Gregory K.
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Staff was incredible!!

Tabatha R.
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It was ridiculous. My manager Tabatha went to your Ramon location to rent a truck. She was using my debit card which was confirmed with me by email. She was then sent to another location to get the vehicle where the key was in the office. Nobody was there. Worse, when I called your "customer service" person said that the online app did not work because it was my card being used. In truth, that was irrelevant because the key was not in the lockbox! This took 1 1/2 hours of wasted time with people waiting at the site of the move. The key was in a locked office with nobody manning the office! He showed up for work late or was not scheduled to be there, whatever. It was a waste of time and money.

Tony H.
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Customer did not leave a comment.

Lance J.
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The door to the rear of the truck was open when I arrived. Which was early, ahead of office hours. The bed had some garbage in it but not a great deal. The cabin to the truck was unlocked and the system failed as I was trying to send fuel and odemeter readings as part of the mobile check out process and all I got was a message to try again later which is a bit of a smack in the teeth when I've booked a truck early to complete a set of tasks in line with my project needs. I also ordered blankets which were not there or if they were they had been taken by someone else. The blankets were refunded but that doesn't help with having to change my plans to stop and get blankets elsewhere. All up I'd say I'd not use the pre office opening option again. I'll try for renting during staffing hours and see how it goes. I know some days are just bad luck days so I'd not go elsewhere just yet.

Wolfgang B.
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Customer did not leave a comment.

Brian B.
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I had a 1:45 reservation, the office was closed from 1 :30 when I got there until 2:45 when I came back. Sign said office hours 9 -6. When I finally got the truck it was filthy, trash in the cab,windshield I could hardly see out of and the cargo area dirty. All in all a bad experience, oh yes, gas tank not full. I'm waiting for someone from regional office to call. I was assured of a call by 2 tomorrow. Very bad representation of the Uhaul brand. I will let anyone know about my experience, 2 thumbs down. 0 stars.

Tanya M.
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How can you improve on the best customer service provided by David ( manager) and Luna ! They were so helpful and accomodating. I have rented before from Storquest and will rent again. SO EASY and EFFICIENT on the stresses of moving !

David Michael C.
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Customer did not leave a comment.

WILLIAM H.
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Customer did not leave a comment.

Dawnel C.
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Customer did not leave a comment.

Robert C.
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N/A

Jackie A.
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Customer did not leave a comment.

Michael W.
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Seriously, offer customer the option to PAY for the vehicle cab to be cleaned. it was filthy, smelled and well was cleaned by me for an hour or so before using the truck. PLEASE review out initial reaction to the Indian canyon drive location in PS where our reservation was initially set. Close it down.

David E.
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I was charged $15 for gas. I rented the truck for 24 hours but turned it in within 6 hours, not asking for a discount and certainly not expecting to be charged $15 for barely $5 worth of gas usage because it was not back at 1/2 tank as picked up, but about one step below it. A more fair way to treat a customer in a case like this would be to simply pass on such a charge when a truck is turned in 18 hours early, allowing you to rent the truck to someone else (make more money), and the customer was completely willing to suck up that cost, knowing that most customers would demand a refund for the remaining 18 hours of time of no usage, but yet being the good guy at U-haul got me burned and charged $15 extra. It is not the cost, but the principle. I will simply go to another moving truck service that can be fair to a customer next time and recommend that others do the same.

Bryan C.
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Great experience!

Mark P.
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Great staff...very smooth wrap up for the rental

Alyssa M.
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Customer did not leave a comment.

Robert L.
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The People working there are very professional and know what they're doing and are fast for getting things done

MEGHAN H.
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Customer did not leave a comment.

Paul G.
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Cherie G.
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jim F.
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Super easy and staff was great.

John M.
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Customer did not leave a comment.

Ellen S.
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Grady C.
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Nothing. Google Maps gave the wrong directions.

Mariah B.
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Awesome team! Never go anywhere else. Thank you Dave & Luna

Jeena C.
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Excellent so far when I find something I will let you know

Matthew W.
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Hello, I was happy to find a location about 1 mike from my home. The reservation and pick up was very easy and convenient, however, that was the extent of the ‘good' portion of my experience. The driver and passenger seats were very dirty and messy. There were old food containers and take out food left on the floor, which I had to clean out. I drove 130 miles to my destination, to find that the inside of the truck had a mound of dirt in it. I had to shovel then sweep the dirt out before I could actually use the truck to move my belongings. I feel like the dirt still got on my things. When I went to fill the gas tank, gasoline got all over my clothes, the truck and floor. There was obviously a broken part on this part of the truck, as the same thing occurred at multiple gas stations. This was highly dangerous in my opinion, and particularly negligent on the part of the company. Furthermore, when I returned the truck, I told the clerk about all of the issues. She barely had a response, telling my she was having a bad morning (is that even a real excuse?). I asked her why the truck was so dirty and not examined, and she said the staff frequently does not have time to clean/check the trucks between renters. Again, this is highly negligent and dangerous. I then inquired about filing a complain, and was told U-Haul was responsible, as the rental location was just a third party, and there was nothing they could do. Overall, this was quite an unpleasant experience. The customer service was very poor. I am still very angry that I payed $400 for a 2 day rental, when a company admits to flagrantly disregarding the posted standards of cleanliness and safety.

Robert C.
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Dropping off the truck was very easy and very pleasant. The young lady (sorry. I didn't get her name either) was very polite and quick with the paperwork. Overall. Picking up the truck and dropping it off was very satisfying. No Muss. No Fuss!!!

Michael S.
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Someone should buy the lady up front flowers she is Totally miserable I tried to be nice and she was still miserable The place was nice and it was easy to rent. I would come back again

Richard L.
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Dave does a great job on the desk at this office.Very nice and professional!

Mark F.
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Customer did not leave a comment.

Sophie H.
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Customer did not leave a comment.

mike S.
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Wow, fast inexpensive, and in and out.

Peter Michael G.
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Customer did not leave a comment.

MIKE S.
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Friendly staff

Robert B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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