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Craig E
Customer Reviews for Storquest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What a great experience. Thanks
KEVIN RThis should have been the designated drop-off location to begin with, as the North Port location was not suitable nor convenient.
Reed REverything was prefect. Sam was very knowledgeable and pleasant.
JANET GEverything was explained well. Equipment was in good condition. Staff at this location are top notch!!
JOSEPH DAlways a friendly service and location to deal with!
CALEB FVery friendly and efficient
CAROLE SThe truck was old and hard to navigate also the 15’ bed was not 15’ unless you counted the space over the cab I had 13’ panels and couldn’t close door False advertising
WILLIAM BTerri was outstanding!! Thank you.
MARK SFriendly, great service. Well maintained vehicle.
Peter FBoth employees we dealt with were excellent and very friendly
LISA SThe young lady who handled this for me was extremely cordial, knowledgeable and engaging. She is an asset to your company
MATTHEW GGreat personal interaction wonderful staff
ROBERT WWe were given a truck with a dead battery. Couldn’t use it. Had to wait several hours for u-haul service to arrive and ultimately just returned it unable to use it at all.
MATTHEW MQuick, convenient, made the process a breeze
MARK TAgent Sam was pleasant to work with at the desk. She was explained all of the procedures and got me in and out as quickly as possible. Would recommend this location, easy to refuel next door before drop-off.
MILAN SBoth Terry and Sam were very knowledgeable and helpful and made truck rental a very positive experience. Would absolutely rent here again. Well earned 5 stars!!!
CURT EGreat experience overall (thank you)
JORGE ATerri did a great job
STEVEN STerri at the desk was very nice and attentive to our needs by providing excellent customer service. We were referred by Cherokee at the South Tamiami store. It was wonderful to experience the high level of cooperation between the stores, all for the customers benefit.
MARK MVan sounded AWFUL when shifting gears. HATE having to go online to find prices.
Ray BVery very slow pick up
JEFFREY ANothing this location is great. And great customer service as well.
LUIS GPrimera ves que obtengo el privilegio de participar con ustedes y no me brindaron la información suficiente. Ya que podía obtener el reít de millas ilimitadas por un mejor precio. Pero no fui si ya para la próxima ves podría obtener alguna mejor información gracias y buen día
JULIO CBut I was very disappointed with the attitude of the guy sitting behind the desk that didn't want to accept the truck after I just walked to blocks back to my house it kind of pissed me off cuz that was the closest U-Haul and that's what I told him in Altamonte Springs I wanted the closest one to me to drop off the truck and it was three blocks from my house
MICHAEL JVery simple return process.
RANDY SYou really can't improve upon the outstanding service we received. The van we rented was clean and operated flawlessly.
JOHN BCharged me 4.50 gallon gas when was affected by hurricane Milton and I could not find gas anywhere very incompassiont to customer with 3 feet water in house
PATRICK KNothing. Everything was great.
MATTHEW DThe return procedure with the app is not working properly.
Pablo TI reserved 2 furniture dollies, 1 utility dolly and 12 moving pads. Nothing was in the truck. When I called to ask for them after I got home they told me they didn’t have them. After I complained and explained that i reserved them and needed them the woman actually hung up on me and my wife. Very rude , unprofessional I had to move my 80 year old parents entire house without the supplies we needed
Robert CCustomer service was excellent
Edward MStop holding people money for a week I'm struggling cause I can't get my money back from you guys
Cody MKeep what you’re doing
Michael GThank you Glen! He was Awesome, 5 Star Service.
rick tMake sure all the trucks have mufflers that work
Roger BGlen was very customer oriented and was a tremendous help thru the whole process. Great location.
Patricia LPut gas in the truck before pick-up
Kathy NEasy process
james tYour return app loads photos WAY too slowly. It took me about 10 minutes to get thru the after hours return process. It needs to be more efficient. The guy who rented me the truck at the counter earlier in the day was very nice and helpful.
Michael KTruck was great, employees were helpful & friendly. I've rented here before and everything was great
Jeffrey RI wish I knew in advance of picking up the van that I would have the choice of paying extra for unlimited miles. I would have looked up the distance of my trip and estimated the number of trips needed. Then I would not have paid extra because I was not even close to going over 100 miles. Otherwise the experience was positive
william fGlenn was a pleasure to work with highly recommended
Robert DEverything went very smooth w/Andi from ordering the 10 Ft Box Truck to the pickup & return. There was nothing I felt needed improvement.
diana gShe was very nice and patience with us.
Anna MINTERIOR OF CAB WAS FILTHY. WE CLEANED WITH CLOROX WIPES. WE HAD TO FUEL TRUCK. IT WAS DELIVERED TO US WITH 1/2 TANK. THE TRUCK WAS NOT AVAILABLE TO US TILL 10AM. WE HAD A 2,000 MILE JOURNEY THAT NEEDED TO START AT 8AM. IF I NEED TO DO THIS AGAIN I WILL USE PENSKE.
Doug KAndy and Glenn are fantastic at this location. It was easy to pull into and drop off the truck. I wish I had rented from them because their trucks were in WAY better condition than AJ Sunoco.
Meredith BCustomer representative was very knowledgeable about the rental of vehicles
valerie pInitially, tried to rent a van via the U-Haul website. The website was very difficult to use. I eventually gave up and called the rental location directly. The gentleman who assisted me was great and made the rental process easy and fast. In the future, will call the rental stores directly.
Mark RYour mobile app is terrible. Its vey hard to see on a phone what you are selecting. Somehow i signed up for another $30 in sevices that i didnt want because of your app. The entire process was so frustratung i nearly left the facility and went elsewhere.
John GAttitude of receptionist. She hates her job and wants to tell me that!!!!
John PVery easy to return truck and manager, again, was great at this location
Dallas SNothing. Courteous and friendly service. Price for my van rental was reasonable. The pick up and drop off process was quick and efficient.
Frank DLady would not answer my questions she was too rushed..
surekha sThe gentleman that took care of me when I picked up the truck was Excellent. He was professional, courteous and was very helpful . I would go there again. Andre
Andrew LTerrible experience overall. Load music playing. Vehicle smelled of terrible cigarette smoke. My wife had an asthma attack from it. We had to drive with the windows down in the cold.
Kenneth K