Truck was not clean. Neither cab nor cargo area. Only had 7 blankets when I had ordered a dozen. Truck only had 1/4 tank if gas when I picked it so I had to fill it right away. Oil level was good but oil looked like it needed changing.Mark W.
Trailer Rental & Towing in Venice, FL at Storquest Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Venice, FL 34293
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The computer was down so we were unable to rent our truck on the day we wanted and had to wait till the next day and make another trip back to pick it up. Otherwise everything was fine.CHARLES B.
appreciated how kind and thorough the woman was yesterday, and the vehicle was new and felt more solid than the old one I'd rented a few weeks ago from youKAREN H.
Everything was great. Friendly service, and great equipment.Michael D.
I was originally sent to the wrong truck but that was quickly resolved. Person on duty was friendly and professional. The lobby/office was clean. I appreciate the chairs in front so I could sit while waiting for them to open for the day.DEBBIE B.
Rental truck seems very used up.TIMOTHY S.
I was supposed to pick up my rental in north port at 8:30. Then they called and said they wouldn't have one available until 11:00am. I showed up at 11:00 am to find that they do not know when the other two customers were going to bring either of the trucks back. They promptly called the customers without a response. We waited all day for a truck and finally they called back to say that they still did not know when either truck would be back. I did have them check other locations and they said I could pick it up in Venice at 2:00. I agreed because we were in desperate need even though it added many miles onto the cost. When we arrived at the Venice location, they were â€œclosed until 3:20â€. We didn't actually leave with the truck until about 4:00pm, from Venice, which is miles out of the way. I had to add an additional day to my rental because of your inability to have a truck ready for me when and where you said you would. This cost me much time and money.TABITHA C.
Manager opened the store 20 minutes late. Could not get the password she was given to open the computer working. Fortunately a manager from another store was there to pick up a truck and was able to help me using his tablet. There were no moving blankets available which I had ordered. Had to follow the manager to his store where he gave me the blankets. Truck appeared to need service.JAMES S.
Everything was perfect; the young lady that helped me was awesome; made the whole experience greatðŸ˜ƒMAGALY S.
I was very impressed with the online rental and drop process. It worked perfectly!James W.
When I explained the truck was not cleaned out and everything was wet inside the cargo bed so much so that water was dripping from the roof and puddles of water on the overhead area and in the front of the cargo area...I had to wipe the complete thing , floor and walls included...the only thing offered was to bring the truck back and exchange it. I did check the truck before leaving the store, but had not noticed the water. When I asked to speak to the manager I was told he was too busy. When I returned the truck I stated I was the one who called about the wet truck and all I got was a nod of head from the girl at the desk. The person who had the truck before me should be charged the $25 and it should be given to me as that truck was totally cleaned by me...walls, floor and roof. Will not be doing business with Storquest again.Jackie R.
Enjoyed the serviceNicholas H.
Attentive staff. Clean. RecommendedOSCAR M.
The truck smelt like cigarette smoke. It was very hard being asthmatic to breath in the vehicle. I hope that this can be better for next time considering we have had multiple issues at this location.Troy W.
Great customer service.Paige M.
Staff did not know system. We chose this location due to the proximity and convenience we assumed we would benefit from. It took much longer than we expected it to. The staff was not well trained on the system. Everything was a big deal and we left there feeling uneasy about the process and if we should use this service again.Samantha P.
Excellent service and communication.Terry R.
Scott is an excellent manager . Prompt and subregion servicemichael P.
Great staff, quality service, friendly , clean, helpful, best location. Could not say enough great things about this site !!! Helpful in making sure I was getting the right size truck. Made sure I was comfortibleNancy A.
nice customer serviceJEFFREY B.
great folks !CHRISTOPHER P.
I used a 20 ' van to move a relative locally. All was clean and on time. Very friendly and convenient.John V.
Fantastic employee. He was extremely polite.Adam D.
We rented the economy van .Everything was good until we started to drive .Started getting bit by ants and they made there way into my wife's purse. I feel that we should get some type of reimbursement for this uncomfortable driveRichard N.