Customer Reviews for StorQuest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StorQuest

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Mike C. on

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reservation did not work. Pricing was not what was entered in the reservation. I had to return the equipment to a different location that was further away. The inside of the windshield was dangerously dirty. Even though I entered everything on the website during the reservation, my pickup still took over 40 mins. I was promised by the manager that the pricing would be corrected upon return. I have little faith, but still hopeful.

Vinay S. on

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The staff was just fabulous. Could not have been better.

Phillip M. on

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Marilyn was great

Gregory S. on

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Customer did not leave a comment.

Phillip M. on

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Customer service is not good

kendra W. on

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The customer service is awesome! I would use this location for any moving and storage needs in the future.

Wolfgang H. on

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Full beer can under the driver side that rolled out during stop preventing me from using my brakes fully. The driver side window disappeared after crossing a bridge with a pothole. Vehicle kept pulling to the left, which shows that it needed a wheel alignment. This is coming from a former Florida State Trooper who is very angry about his experience. When I returned the vehicle at 10:00 am on Sunday they watched me park the vehicle from inside the store and when I tried to get in the door to the store was locked and they would not come to the door to let me in. They already knew that I was angry.

David R. on

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Customer did not leave a comment.

CRAIG S. on

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It seems the young lady had a Attitude.I'am sorry i stop at this U-HAUL. I usually go over to Rhinehart St. U-haul in Sanford.I will next time.

KAREN W. on

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Customer did not leave a comment.

JACK C. on

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Samuel L. on

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Merilyn got me signed up quickly and courteously, very professional. Equipment was immaculate and in excellent condition. The return was quick and easy. Merilyn checked everything quickly and painlessly even though we were running late on meeting the designated return time. My only suggestion for improvement is to suggest you find more people like Merilyn to work for you.

Frederic S. on

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Customer did not leave a comment.

Brett S. on

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We had a 1:30 pm reservation. We arrived at 1:15. A sign at the door said "out to lunch and will return at 2 pm". We knocked on the door and no answer. We called the number listed for the location and the attendant answered saying she would not return until 2 pm. We waited the 45 minutes outside, and she then finally unlocked the door. She had been inside the whole time! The attendant made a customer with a reservation wait 45 minutes so she could finish her lunch break. LOUSY customer service! She also didn't even give me a walk around of the truck, or check the mileage before I took the truck. I have used Uhaul several times, but this will make me question using your service ever again.

Denver W. on

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Customer did not leave a comment.

Maurice J. on

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Great customer service and a very clean truck. I would use this location services again!

Myrna R. on

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Tae N. on

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The truck was infested with cockroaches. It got into all the boxes and furniture we put in the truck. Needs to be fumed.

shah M. on

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Scott R. on

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I reserved a truck weeks in advance at a convenient location. The day before pickup I was asked to pick up a day early at a location across town. I was credited with an extra day so no extra cost. IO asked around and apparently there is no effort by uhaul to have a certain size truck at your choice of location, they simply send you to the closest truck of the size reserved. Really does no good to reserve at a particular location. The truck was clean, fairly new, and drove well, no complaints except for runaround at pickup.

Christina M. on

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Customer did not leave a comment.

James B. on

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Robert C. on

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keep up the good service

BRANDON M. on

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I made an appointment about 5 days prior to my pick up on 4/27/18. Made the appointment for 2pm and was told if I needed to pick it up earlier, I could. Went at 1:30 where a sign was present that said “closed for lunch, will return at 2pm” thought okay I will just come back at my appointment time. Returned at 2pm, no one was at the facility. Contacted corporate at 2:15. Was told someone would be there in 10 minutes. 2:25-2:30 came around and still no one was there. Representative who was the “Assistant Manager” did not show up until 2:45 which led me to not leave until after 3:00 which made me extremely behind to move in to my new home. Was told by the Assistant manager that the General Manager was would credit $50 back for the inconvenience, as of today, 5/3/18, I have not received any credit. Contacted the store several times to speak with the Assistant Store Manager and Store Manager about this issue. I am told they are contacting the store manager and will call back but I have not heated anything. I would not recommend this store to anyone because of how under staffed they are and unprofessional. I would appreciate if someone called me about this.

Alexandria W. on

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Cyril F. on

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Don C. on

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Caleb did a great job! He was organized, informed, and got me in and out quickly!

Chris H. on

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Sarah C. on

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CELESTE S. on

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Amir B. on

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The online pick up system was awful. It did not work. I played with it for about half hour, and then called the after/before hour phone number. The number did not answer. Finally after long wait time an employee showed up and help me find out were the key was. I will NEVER go through the online pick up system again.

Ben P. on

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Nothing, just keep doing it the way you are doing it now