Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)

1,174 reviews

1960 20th St E   Owen Sound, ON N4K5P1

(519) 376-6236

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(519) 376-6236

1960 20th St E
Owen Sound, ON N4K5P1

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Trina F. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
4.0

Great customer service, easy pick up and drop off and very reasonable rates.

Melanie M. 
Rating:
4.0

Customer did not leave a comment.

alex H. 
Rating:
5.0

Nothing to improve the staff is friendly and professional, adaptable and willing to work with you. Overall it was a great client experience.

Josee B. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Staff was very helpful and professional

Gianni R. 
Rating:
5.0

On line pick up and drop off process could be improved. Office staff was friendly and helpful when I picked up the truck. After hours drop off went smoothly, but exiting the lot was difficult, I had to get my wife to open it from the outside.

Ryan K. 
Rating:
5.0

Your sales person I dealt with was outstanding professional and pleasant not much more you can ask for thanks

Noel A. 
Rating:
5.0

Customer did not leave a comment.

Sherri D. 
Rating:
1.0

Rip-off scam artists make sure you photograph your odometer before and after; they pad the distance. I went to the same location twice only the first time I made a wrong turn so I went a little out of my way but the second trip was longer?

Peter R. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Christian B S. 
Rating:
5.0

very good customer service!

Brian M. 
Rating:
5.0

Everything was to our liking. Great company.

sylvain C. 
Rating:
5.0

The Manager Kevin is a top notch professional!

Jerry W. 
Rating:
5.0

Kevin at Owen Sound was excellent to deal with, really cares about your customers. Spencer in Windsor (Regional scheduler) was the same. Please pass this comment on to both of them. Equipment was clean. A trailer wheel had hand tight lug nuts that needed tightening. The windshield wipers should be replaced. Thank you.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Kirstin J. 
Rating:
5.0

The Gentelman on duty was great, Very efficient and helpful. It was a pleasant experience.

Donald H. 
Rating:
5.0

Keep up the good work! Thank You!

zuzana A. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

The people at U-Haul were friendly, they knew the answer or knew where to find the answer and very easy to work with.

George T. 
Rating:
5.0

Professional, friendly, and helpful! Highly recommended!

Mia T. 
Rating:
4.0

Ensure all D rings are intact and not missing. All other aspects of the rental was great.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Perry C. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

I called 10 mins before they closed and was stuck in a bind, they honestly saved the day. The customer service was outstanding, very accommodating and an overall stress-free experience. Thank you again

Melanie B. 
Rating:
4.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great service

Alex V. 
Rating:
4.0

Pick up process through the app was very difficult.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Great staff at this spot. Very helpful and friendly. Will be using again soon. Thanks!

Orazio M. 
Rating:
5.0

Customer did not leave a comment.

janet W. 
Rating:
5.0

Perfectomundo

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Again, this was not the location I was supposed to drop off at...the orignal was closed and they didn't answer their phone even though it was during their business hours that were listed on the website. Another frustrating experience where I went 40 minutes out of my way...gas is too expensive right now for these hassles.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Keep it up

GAURANGKUMAR P. 
Rating:
5.0

These dudes are kickin it!!! They rock!!!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

alec M. 
Rating:
5.0

Customer did not leave a comment.

Ladislav D. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Honestly nothing. The gentleman at the front desk was awsome!!!!! Knowledgeable, friendly, accommadating, overall a really smooth transaction through a stressful time in my personal life. I will defiantly use this uhaul location again.

lesley M. 
Rating:
5.0

Manager on duty was terrific. Very helpful.

Janice J. 
Rating:
5.0

I have rented from this location twice in the last 6 months and both times the service is amazing and both the vehicle and the office are always well maintained. 10/10! Highly recommended!

Erin L. 
Rating:
5.0

Customer did not leave a comment.

karen L. 
Rating:
3.0

The service at stow it self storage was very good. The online pick up was garbage. First the online site said I wasn't there. So then I down loaded the app. One of the steps was take a picture of your license. Took the front fine but it would take a back of picture properly. Luckily one of the workers for stow it self storage showed up 30 min early and got me into the truck in 5 min. So U-Haul needs a better app. Great customer service from stow it self storage in owensound

David B. 
Rating:
5.0

Very helpful and friendly staff. Well organized!

Dennis P. 
Rating:
4.0

Have a clean truck and dolly

David D. 
Rating:
5.0

Customer did not leave a comment.

Wendy N. 
Rating:
5.0

Customer did not leave a comment.

ANDREWC A. 
Rating:
5.0

Kevin's professionalism, knowledge and helpfulness were above and beyond! Would highly recommend this location.

Leonard G. 
Rating:
5.0

Your employees were wonderful friendly and extremely helpful .So thank you so much

theresa H. 
Rating:
5.0

Service was excellent, terms of the contract clearly explained. Overall experience was 5 stars. Thank you!

karin F. 
Rating:
5.0

Very pleased with this location

TARA LOUISE K. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
4.0

It was closed when I dropped vehicle off. They did call me the next day talk through and concerns I may have had when leaving the vehicle. Quite helpful and professional.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

Brianna C. 
Rating:
1.0

I reserved a 10ft truck weeks before we moved, when we got to the rental place the truck was there but not the keys. We waited an 11/2 and they never showed up. This put us a few hours behind on the move. We were given a small trailer to use, but it took us 5 trips to make the move. Not very impressed at all. Kevin your rep was helpful but still not the way we planned to move.

JAMES J S. 
Rating:
4.0

Easy and fast, good job.

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

The U-Haul app is in desperate need for changes.

John M. 
Rating:
3.0

It wa not location's fault my reservation was a total disappointment right from beginning reserved at one location(not able to get key) then sent to this location, had people waiting at first location and people waiting at other end and now I have to phone to get one of charges reversed. NOT HAPPY

Derek H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE K. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Nothing. Kevin was very professional and helpful. Would rent again from this location.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great fast, friendly assistance

Cindy A. 
Rating:
5.0

The truck was in good shape although the wiper blades need to be replaced..

Brian M. 
Rating:
5.0

Can't think of anything… I was very pleased with this service …. I recommend them highly …

Linda A. 
Rating:
5.0

Excellent service.

James R. 
Rating:
5.0

Customer did not leave a comment.

deborah D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H H. 
Rating:
5.0

Very friendly, accommodating.

Mark H. 
Rating:
5.0

Bery accommodating and helpful

Ron G. 
Rating:
5.0

Lower rates , and how about having moving services that are included in a pricing rate ( eg, hire movers and a truck for , a day for 300.00,

Kerri H. 
Rating:
5.0

Jacks on trailers

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Erich S. 
Rating:
5.0

Customer did not leave a comment.

Tajinder S. 
Rating:
5.0

Everyone was amazing

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

These guys are always great to deal with which is why we always come back. See you in the spring!

lazar D. 
Rating:
5.0

Very easy to access….pleasant personnel.

Dennis P. 
Rating:
5.0

The truck was very clean. The problem was we couldn't drive it up the hill in snowy condition. We almost got in to an accident because the truck slid down the hill backwards. We had to take it back the long way.

lesley B. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

Everyone was very friendly and helpful

Ian C. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer service was excellent. They were very helpful and explained everything perfectly to me. Availability of vehicle requested was not available therefore larger one was provided for same price. It cost me more to fill up and there was no windshield washer fluid. More expensive than hoped for.

NANCY B. 
Rating:
5.0

Nothing, the guys at this location are amazing. Highly recommend!!!

JENNIFER D. 
No reviews have been submitted for this location.

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