Customer Reviews for Stow It Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Stow It Self Storage
mike s. on
Small and well maintained.
Catherine P. on
Kevin did an excellent job. Had booked a 26ft truck but the customer before us didnt return it after his rental period. Kevin had a 20ft truck ready for us and we had to adjust our situation. I hope you make the previous customer pay a huge penalty for not returning the truck on time.
WIN M. on
Make sure Truck is cleaned of snow and the engine light is not on or leaking fluids.
george h. on
Sweep out your equipment.
maude j. on
I have no additional comments or suggestions for a better service. It was perfect for what was needed. Thank you kindly.
randy p. on
Nothing everything was good
Jeff T. on
Very friendly, professional and helpful.
nancy w. on
Uhaul does not put winter or all season tires on the vehicles - absolutely ridiculous for Ontario! The truck was useless on the road after a snowfall! Will not rent from Uhaul again during the winter months
Jennifer C. on
They were friendly, quick and efficient. Easy to return with no hassle.
jeff h. on
Great experience
MAC A. on
Great service from Nicole yesterday. She got me the van I wanted instead of what U-Haul told me I had to take. Will rent from here again.
Jeff P. on
Pretty inconvenient with the gated and passcoded yard, and small parking lot outside to leave stuff. their hours are terrible too.
April D. on
The treatment that we had from the people who served us in Owen Sound was outstanding. Extremely polite and good-natured. Very efficient and organized. I also observed the receptionist dealing with other customers and it was the same treatment with them, so it was not just me. I was very impressed with the service and would not hesitate to recommend this business to others.
mark h. on
Everything was well-explained for the casual renter. Thanks a lot!
Nick S. on
Courteous service during sign up. All aspects of the contract thoroughly explained. Great service.
glenn b. on
Why are the plates from Arizona? The plates should at the very least be from Canada!!!!!
Lawrance C. on
Make sure the truck is equipped with a circular electrical socket designed for pulling an RV. This truck did not have one. Not good if you have to drive at night!
Dennis B. on
I had booked truck for 7 days, they told me it was only booked for 5 with insurance on 5, but I had originally booked for 7 days. therefore I don't feel feel I should have been charged for the time I waited on Sunday after the mix up of being sent to the wrong place. then wasn't told it was due Friday, as for some reason it was set up in wifes name, when i told them to change it. So when i dropped off sat at 2:30 no one was there to give keys to therefore, had to come back on Sunday. Not happen with all the missed communication.
Kathleen R. on
This location was great. Staff was friendly and courteous. Very helpful.
Pete H. on
my reservation was made online for 1am pickup, truck was not available until 8am. time on my reservation 1am got changed to 1pm when I signed onto the app.
john v. on
Nothing! Fantastic people ... very helpful and changed a wire for nothing over safety concerns. Very impressed.
Brian P. on
Not sure. Everything was great, including service!
Paul R. on
Very Friendly and courteous Staff
Sherri D. on
Micheal went beyond customer service..He answered the phone at 3:59 p and talked to me and found me a uhaul. He never lost his positive outlook nor did I feel as I was an imposition for callng just before closing. I would certainly come back and recommend this location in particular.
Randy S. on
My first great U-Haul experience!
Lindsay J. on
I reserved a 10ft truck for 10am Sunday. We were on time to pick up the truck, we were told there are no 10ft trucks at that location so we were bumped to a 15ft. We were also told that the only 15ft truck was suppose to be back at the same time and same day we were picking up. We waited for an hour for the truck to arrive. We had movers waiting at our home (which I had to pay both movers for that hour at $15 each, 2 people). The man working in the store called UHAUL and we switched to a 20 ft truck. I do not think UHAUL should have it set up where the pick up and drop off is at the same time. Very inconvenient when the pick up is early or on time and drop off isn't.
wanda b. on
Everything about the location was fine, however this is how the day started 1. Confirmation call had the wrong time and # of blankets wrong, I requested 9am p/u and 12 blankets they had me down for 11am and 6 blankets. Was corrected but my 9am had to change to 9:30 as 9 was no longer available. 2. Arrived at 9 hoping to get an early start on the paper work but computers were down, had 3 people ahead of me. Got to register at 10:00 only to find out my truck didn’t come back in Friday night from UPS as their contract stated, Kevin did all he could but in the end left the building at 10:30 with no truck, 8 people waiting at my home to help with the move and told I wouldn’t get a truck until the next day. Needless to say stress level was at its peak, Kevin took it well, I did apologize to him and told him unfortunately was the front man and took it out on him when it should have been taken out on the head honcho! 3. Got a call from Kevin around noon, a truck came in early and he called me immediately, thank god I was able to get my help back for the move, from that point all went well. I am receiving a credit of $50 for the reservation fee but don’t feel it is adequate, will discuss further by phone. Let me say Kevin preformed his job very well, considering all the stress he was under!!
Tom W. on
Online pickup was not successful.
Brian Z. on
Everything was fine.
jason m. on
Let customers know more in advance weather they have the equipment they ate looking for. Less then 2 weeks prior to needing 2 higher trucks to move, I was uncertain 2hat i was getting. The location swung some things around to accommodate me, but i did specifically ask for the time frame I got. 3pm to 3pm. Second, being charged a full day plus the insurance and environment fee for being a couple hours late was uncalled for, I had the truck back before closing, 2 hours late, no one was waiting for it like the first truck I got back on time.
Wayne W. on
Very disappointed in the misrepresentation of how your process works. Reserved a vehicle/truck at a Port Elgin location and had to pick up in Owen Sound. Although that was very inconvenient, it was nice that we got a reduced rate for our troubles.
yvan b. on
The gas consumption gauge in the truck was a joke. On idle the gauge would sit in the high range in the green and would only lower slightly when decelerating. In no situation would it ever be in the green while driving down the road. Only when your foot was off the gas did it return to about halfway in the green. I was doing almost all highway driving. I also drove only slightly above the posted speed limit (if that) and consider myself a continuous driver. You could save yourself a lot of money by removing them from all your trucks and simply replace it with a sticker with some sort of educational litterateur.
Sherri D. on
The manager was very nice and helpful
charlotte m. on
Great service. Very helpful and pleasant young woman at the front desk. She even helped hook up our trailer which we did not get assistance with at the last location we rented from.
bruce s. on
Trying to do the after hours return was difficult. Had issues with the on-line (cell phone) questions and responses. Could make this easier!
Jenn S. on
The location was clean, as was my truck, and the office staff is always helpful when asking questions. Would recommend this location to anyone in my area for sure!!
Ben K. on
I did the Express checkout after hours the girl forgot to put that on the account. I was on the phone for over an hour with uhaul.com trying to get it all figured out. Then I was suppose to get extra miles because they didnt have a truck close to my house so I had to drive 40 minutes for a truck. It was not on the account and the amount I had the truck for wasnt accurate. I would like to give a shout out to Chris kuhl who was amazing dealing with on the phone from uhaul.com for fixing all the problems and giving me the information I needed. Great customer service.
JASON A. on
Staff was courteous and very thorough. Will use again.
Diane R. on
Great service from the young dark haired woman at the desk. U-Haul was at a storage facility that was clean and inviting. Would recommend this U-Haul.
Graham M. on
The young woman at the front desk was very professional and efficient. Her assistant was great too, friendly and a good work ethic. The entire experience was a pleasant surprise from the staff to the excellent equipment.
BLAIR W. on
Cargo van was ready when we arrived but paperwork was slow because of IT problems. Service was good.
Mark A. on
As this location is independent to Uhaul, they were super helpful.
Kristina B. on
Very friendly and efficient staff, reasonable rates, they were very accommodating and made things simple and easy to deal with! I would recommend this location for for your moving and or storage needs??
craig s. on
Everything went well, from time of pickup to the return. I definitely would use this location again or recommend this location to a friend.
John J. on
Was never told until I got there to pick the truck up that it was not a one way trip even though when I pre ordered the uhaul I selected a different drop off point so had to do an extra 1.5 hours of driving and there was about a 4 inch x 4inch gash out of the paint on the side of the truck that was not marked with a uhaul damage sticker.
Robert R. on
I would have liked to be told about the extras BEFORE I rented the truck ... I was told by somebody working at the OwenSound operation it cost me more then the $59.00 for a 20 ft truck i paid extra for the insurance package I put the same amount of gas that was in it when i picked it up ... the person I spoke with on the phone said I was good for 1 truck for 2 days ... I only needed 1 day and I brought it back the same day Sat . then today Sun morning i get a snarky call telling me I need to pay MORE friggin money ... I WILL NOT USE U HAUL AGAIN FOR ANYTHING !
ron p. on
Friendly service and good selection and availability
Trina J. on
The equipment I was quoted for was broken when I arrived and had to take a larger more expensive trailer. The computers were not working and I had an hour wait in morning and when I returned later had another long wait making me late for another appointment.
Douglas F. on
It would be easier if the gas tank was full. Then I can return it full. Excellent experience. No other issues.
greg k. on
Very helpful and accommodating. The staff There are quite proficient
Philip R. on
Vehicle wasn't ready when I went to pick it up. Got charged full rate and Kilometres. I feel I could have got a bit of a break considering it was late 1 hour.
Rick W. on
All good!
tom b. on
reservations down in Hamilton not great , you do not bump someone who reserves a month in advance 2 days before rental. Had 2 bad experiences in the last 5 days,neither rental paned out. Had to wait till I got to Owen Sound and rent trailer for the day,a lot of driving. Owen Sound location FANTASTIC!!!!!!!!! GREAT
patrick w. on
Nothing to say. It was a easy transition and helpful staff.
stephen e. on
personally I was not pleased with the way U-Haul handles the refueling of the vehicles and they're calculating scale because I was charged a further $26 and change Upon returning the moving van. When I put enough fuel into the van to bring it back to where it was when I picked it up I drove 284 kilometers and I put $90 of gas in the van then the branch and Strathroy supposedly put another $26 worth of gas in the van which I have no physical proof of and they billed my Visa. I don't feel at this system is quite honest to be blatant. The rental vehicle should be full of fuel when picked up and full of fuel when returned this should and will eliminate any calculating errors on the system that you have in place now. And I feel that a credit should be given back to my credit card for the $26 worth of gas that they supposedly put in the van.. very unsatisfied in this regard. I am a licensed mechanic with 35 years experience and I do know how to read a gas gauge