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Daniel L.
Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comments or complaints whatsoever. Fantastic service. Thanks!
Les W.Honnestly this has been the worst experience I've ever had.
marie G.The people that work here are great!!
Tara K.great pickup location! Wonderful staff- so very helpful!!!!
PATRICIA GAIL K.Excellent and friendly service.
pat B.The vehicle that I rented seemed to be leaking. It rained quite heavily that day.
STEPHEN W.Cody was fast , efficient and friendly!
john P.Resolved a billing problem quickly. No other issues.
DANNYB B.Excellent service.
DARLENE H.No improvement required... Kevin and Cody were terrific. Thanks again
Steven L.You suck. Charged us twice. Had to drive 2 hours to get our money back with a hassle and unprofessional staff that looked like bums from the street. We would like to be reimbursed for our time, gas money and 2 days that we could not work due to your other location in Hanover. Totally disgusted with your service.
David Perdue P.They were the most friendly group of people I've had the pleasure of dealing with in several years, don't change a thing! :)
Brett W.Kevin was a tremendous help when the wiring attached to my husband's truck wasn't connecting properly. He stripped them down, made a new connection and I was on my way. The extra care he gave to make sure it would be a safe drive to Hamilton, was appreciated more than I could convey. Top notch customer service. Will most definitely be using this location for future needs.
DANALYNN B.Make sure that U-Haul's backend is talking properly with the franchise owner, so mistakes like "we took that van out of circulation" don't manifest into a grumpy customer who shows up with reservation in hand and has to take a 15ft behemoth of a truck to move a hot water tank from Home Depot to their house.
Shaun P.get a better hook up system. to hook on the trailer and to hook it off is kind of a horror. toooo heavy! Not everyone can handle that heavy weight
GERHARD WALTER G.If one is dropping a vehicle in the compound, there is no way to walk out! The space for drop in front of office was full..
tony F.Great customer service Very friendly AND efficient The truck was clean, ran well and served its purpose. Thankyou
Rob R.Great service and a good price. I will definitely be renting from here in the future.
Shannon F.Excellent service! Great staff!
Ron P.Not much. The person I dealt with was excellent. Everything went off without a hitch, except for some light rain at the loading site in Ridgetown, but that wasn't entirely their fault.
Bill D.attendant very helpful and super friendly !!
RONALDE C.Attempting to contact by phone was frustrating. The phone would ring 3-5 times then seemed to disconnect....giving the impression that your call was answered to be abruptly hung up on. Iffff you do this by cell phone & happen to look on the screen it says “user busyâ€
Kristy A.Customer service was excellent all the way through. The guy at the counter was super helpful and friendly!
JOSEPHMICHAEL S.Customer service was excellent!
BARBARA ELLEN C.Staff was great, but vehicle windows inside and out were very dirty. Could not see well when sun shinning due to film of dirt. Truck smelled like wet dog.
Susan P.Your policy of not returning money paid (estimate) which exceeded the actual money attributable to the rental is tantamount to theft. Who ever heard of such a way of doing business. You should be charged for such practice. Also you ask people to sign that you agree to pages and pages of small print as part of the contract without them given the opportunity to read and understand what they are agreeing to . A court would not accept your position but you already know that.
JIM S.A great team at Stow-it - fantastic attention to detail.
Craig H.Wasn't applicable because my agreement was to drop off the truck to my nearest drop off point which was Wiarton. I was about to leave when I received a message that it now has to be dropped off in Owen Sound. Bit of an inconvenience because now instead of a 15 minute drive it was a 45 minute drive there and back. But overall I wouldn't hesitate to rent from U haul in the future.
Stephen L.Great service from Cody. Easy, no contact pick-up & drop-off
Steve B.Cody offered greeting and service with excellence. Disappointed that I was unable to connect with a human being when returning the rentaI. I deposited the trailer I rented without assistance or direction as to where it was to be parked and left the premises without seeing anyone nor did i receive a reply or acknowledgement of the equipment's return.
Larrie E.This is not a comment on the location - I cannot speak to that. I did however use the Truck Share 24/7 service and it was an awful experience. I completed the pre-checkin process following the links provided, which accomplished nothing, then the system insisted that my licence was a photo and not the actual card, then the website timed out multiples times while I was trying to unlock the truck to get the key, and upon returning the vehicle I couldn't input the milage, had to call and now I've been charged for 63 miles for my 9 mile trip because someone didn't enter the previous mileage correctly and I couldn't fix it because the website timed out. NEVER AGAIN will I use this service, its hard to believe it went through any testing.
Jordan M.I rented a 6 x 12 trailer. When I got there, the trailer had a lot of snow on it, and the area around it had not been shovelled out. When it was hooked up, none of the lights were working. I must say that the employee that I dealt with (Kevin) was excellent. He quickly solved the electrical issue, was friendly, and got us on the road in a timely fashion. He even agreed to meet us before 9 a.m. which was much appreciated. The trailer was clean on the inside and functioned well for us. My only real issue is that I didn't feel that the trailer was 'ready' for us (due to the electrical issue and the snow) when we arrived. Other than that, a good experience overall.
PAUL R G.Kevin May stow and gowns great
Michael S.Excellent service smooth transaction good price, it was great!
JANET CAROLINE G.I don't think there is a way to improve, the gentleman at stow it self storage was amazing. He was helpful, knowledgeable, polite. Kevin I believe his name is. Very good service.
HAILEY EDEN JANE W.Excellent customer service!
BRIAN M.I don't fault this location at all however the U-Haul I had originally booked online at another location came with a 50 dollar guarantee and I'm not sure how that works. Sure the truck I booked was 6 foot bigger than what I got and we sure could have used that space but I am thankful that they worked quickly on short notice to try to get us back on schedule. I was extremely disappointed with their west side location which created ripple effect delaying our first stop and making the final stop to load one day later. I was able to get a hold of uhaul by chat to add the second day to my rental
PAULA A A.very good experience. truck was clean, ran quite well, and the lot wasnt a sheet of ice so we didnt fear for our safety.
WILLIAM C.nothing!
Fred S.friendly fast service Cody made this very easy for us
Daniel H.The gentleman I dealt with was very pleasant , efficient and helpful. Would definitely do business there again
Helen J.Nothing at all. The staff at this Owen Sound location were excellent in all faucets.
Gerry P.The floor of the trailer was swept, but was wet and dirty. A quick hose would have left it usable by the next renter. Uhaul trailers are great, service is generally fine, and I will always continue to use them.....just this trailer could have been given a quick wash. The centre generously assisted my wife attaching the trailer to my truck, but they did not attach the brake chain. It was left hanging over the tonque of the trailer. I also had to tighten the coupling on the ball. Nice they tried, did a poor job of execution.
steve L.Excellent customer service. Staff were responsive and helpful. I would highly recommend this location. Staff were knowledgeable and well informed.
Terry S.Nothing to improve. Above expectation from pick up to drop off.
BARRY F.Car hauler lights didn't work Truck steering was very loose I'm a tech and there was something wrong with that steering
NICOLAS L.Excellent service. The fella hooked up our trailer, and the process was seamless. Highly recommend.
Henry S.