Only one concern: When checking the final receipt I noticed that it shows "MI Out" at 2009 and "Mi In" at 2015.7. with a rate per mile and a rate per Km, and 6.7 MI driven. However, when I check the actual distance driven, it should be 6.7KM not Miles. Not a huge issue for me since it's only $4.62 but for someone that does greater distance.....Michael S.
Stow It Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Owen Sound, ON N4K5P1
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Online check in said to find keys go to west fence and look for key box, when we contacted online chat for support they also said key box on west fence, we spent 40 minutes looking for the key box before we found the black key box near the south fence nowhere near where we were instructed to look and it was frozen solid and not easy to get into. Everything else was great but the pickup instructions on where to find keys were incorrect and cut into rental time. Please fix the online check in instructions so it's clear where to find keys. Also trucks should have an ice/snow brush for winterJamie lyn W.
- was unable to check in returned vehicle using the U-Haul app - exterior of the vehicle was quite dirtyRick P.
The u haul representative helped greatly. He made our trip a success.Thank youJim M.
Great service, reliableSharmila E.